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Compare Crisp and Qualified 
Featured Products
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Mid-Market (70.2% of reviews)
Entry-Level Pricing
Free
Contact Us
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansQualified
Star Rating
(1,444)4.9 out of 5
Market Segments
Mid-Market (70.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualified excels in customer support, with users highlighting the exceptional service provided by their representatives. One user mentioned a hands-on approach from their rep, which significantly contributed to maximizing ROI.
- Users say Crisp offers great value for small businesses, particularly praising its clean user interface and powerful features. Reviewers appreciate the seamless integration of chat functionalities, which helps track conversations effectively.
- According to verified reviews, Qualified's onboarding process is notably smooth, with users finding it easy to implement and customize. This ease of setup is a significant advantage for teams looking to get started quickly without extensive training.
- Reviewers mention that Crisp's customer support is responsive and friendly, which is crucial for small businesses that may require more guidance. Users have expressed satisfaction with the support they receive, helping them create tailored solutions.
- G2 reviewers highlight Qualified's advanced AI capabilities, particularly their AI SDR, which has led to impressive metrics in meeting bookings. Users have reported tangible improvements in lead conversion rates since implementing this feature.
- Users note that while Crisp is a solid choice for small businesses, it may not meet the more complex needs of mid-market companies as effectively as Qualified, which is designed with a broader range of functionalities to support larger teams.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
Crisp
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.8
152
9.6
1,138
Ease of Use
9.0
155
9.2
1,150
Ease of Setup
8.9
128
9.2
842
Ease of Admin
8.8
104
9.2
824
Quality of Support
9.1
152
9.9
1,139
Has the product been a good partner in doing business?
8.9
104
9.9
842
Product Direction (% positive)
9.3
145
9.9
1,073
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
46
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
46
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
51
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
52
|
Verified
Not enough data
8.4
102
|
Verified
9.4
567
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Messenger
Not enough data
9.3
351
|
Verified
Not enough data
9.1
406
|
Verified
Not enough data
9.6
442
|
Verified
Not enough data
9.3
401
|
Verified
Channels
Not enough data
Feature Not Available
Not enough data
9.6
427
|
Verified
Not enough data
7.3
173
Not enough data
Feature Not Available
Not enough data
8.5
174
|
Verified
Customers
Not enough data
9.4
386
|
Verified
Not enough data
9.4
334
|
Verified
Not enough data
9.1
406
|
Verified
Not enough data
9.5
396
|
Verified
Not enough data
9.4
392
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
39
Not enough data
8.4
34
Not enough data
8.9
41
Not enough data
8.8
40
Not enough data
9.1
41
Not enough data
8.6
37
Not enough data
8.6
35
Lead Facilitation
Not enough data
9.6
73
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
63
|
Verified
Not enough data
9.7
78
|
Verified
Organization
Not enough data
9.3
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
66
|
Verified
Performance Analysis
Not enough data
9.1
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.8
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
200
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Responses
Not enough data
9.5
36
Not enough data
9.6
37
Not enough data
9.6
35
Automation - AI Agents
Not enough data
9.7
30
Not enough data
9.3
30
Not enough data
9.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.6
34
Not enough data
9.7
35
Not enough data
9.8
35
Autonomy - AI Agents
Not enough data
9.4
33
Not enough data
9.5
32
Not enough data
9.8
30
Not enough data
9.4
30
Generative AI
Not enough data
9.6
29
Not enough data
9.6
29
Responses
Not enough data
9.4
532
Not enough data
9.5
505
Not enough data
9.6
536
Not enough data
9.3
451
Not enough data
9.0
365
Platform
Not enough data
9.7
550
Not enough data
9.5
542
Not enough data
9.4
510
Not enough data
9.3
531
Not enough data
9.2
417
Not enough data
9.4
473
Not enough data
9.5
485
Generative AI
Not enough data
9.0
180
Not enough data
8.9
174
Notifications
Not enough data
9.3
218
Not enough data
9.2
204
Not enough data
9.4
221
Settings
Not enough data
9.4
221
Not enough data
9.5
229
Not enough data
9.5
218
Personalization
Not enough data
9.4
222
Not enough data
9.5
205
Integrations
Not enough data
9.4
218
Not enough data
9.6
239
Not enough data
7.7
152
Not enough data
8.6
183
Not enough data
8.9
184
Generative AI
Not enough data
9.0
113
Not enough data
8.9
101
Not enough data
8.5
91
Not enough data
8.7
91
Not enough data
8.3
86
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
9.6
26
Integrations
Not enough data
8.5
113
Not enough data
9.1
131
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
154
Branding & Customizatio
Not enough data
9.2
143
Not enough data
9.3
137
Not enough data
9.2
121
Automatic Rules & Configurations
Not enough data
9.5
150
Not enough data
9.5
141
Not enough data
9.2
138
Agentic AI - Business Scheduling
Not enough data
9.4
15
Not enough data
9.5
14
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
8.3
36
9.1
153
8.2
34
9.1
149
7.1
35
8.5
104
Communication
9.3
101
|
Verified
9.7
653
|
Verified
9.2
100
|
Verified
9.4
635
|
Verified
8.4
75
|
Verified
8.7
393
9.3
88
|
Verified
9.4
487
|
Verified
8.7
61
|
Verified
9.1
421
|
Verified
Internal Use
8.4
102
|
Verified
9.4
567
|
Verified
8.8
92
|
Verified
9.3
520
|
Verified
8.3
82
|
Verified
9.5
570
|
Verified
8.8
83
|
Verified
9.3
528
|
Verified
8.8
92
|
Verified
9.1
413
|
Verified
8.9
91
|
Verified
9.3
511
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Automation
Not enough data
9.4
71
Not enough data
8.8
56
Not enough data
8.1
50
Not enough data
9.6
82
Not enough data
9.2
73
Autonomy
Not enough data
8.9
63
Not enough data
9.1
65
Not enough data
9.0
64
Not enough data
8.8
62
Outbound Sales
Not enough data
9.3
59
Not enough data
9.0
56
Not enough data
8.4
50
Not enough data
9.3
64
Not enough data
9.1
56
Inbound Sales
Not enough data
9.0
62
Not enough data
9.4
74
Not enough data
8.8
56
Not enough data
9.6
82
Not enough data
9.4
79
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Qualified are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Computer Software
44.0%
Information Technology and Services
18.8%
Computer & Network Security
4.1%
Marketing and Advertising
4.1%
Financial Services
3.3%
Other
25.7%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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