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Compare Crisp and Qualified 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Mid-Market (70.6% of reviews)
Entry-Level Pricing
Free
Contact Us
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansQualified
Star Rating
(1,368)4.9 out of 5
Market Segments
Mid-Market (70.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualified excels in overall user satisfaction, reflected in its higher G2 Score of 81.69 compared to Crisp's 60.75. This suggests that users find Qualified to be a more reliable choice for their live chat needs.
- Users say that Crisp offers great value for its features, particularly highlighting its excellent customer support and user-friendly interface. Many appreciate the chat plugin's ability to track conversations, making it a solid option for small businesses.
- Reviewers mention that Qualified's AI capabilities, such as the AI SDR, significantly enhance engagement with web visitors, leading to a notable increase in booked meetings. This feature is particularly beneficial for mid-market companies looking to scale their outreach.
- According to verified reviews, Crisp's ease of use is praised, with users noting its clean interface and powerful functionality. However, some users feel that it may not fully meet their specific workflow needs, indicating potential configuration challenges.
- Users highlight that Qualified's customization options allow for tailored chat experiences across different industries, which is a major advantage for businesses with diverse customer segments. This flexibility is less emphasized in Crisp's offerings.
- Reviewers appreciate the strong support from Qualified's team, with many noting their deep understanding of both the software and Salesforce integration. In contrast, while Crisp's support is also well-regarded, it may not have the same level of industry-specific expertise.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
Crisp
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.8
149
9.6
1,100
Ease of Use
9.0
152
9.2
1,110
Ease of Setup
8.9
126
9.2
806
Ease of Admin
8.8
101
9.2
797
Quality of Support
9.1
149
9.9
1,100
Has the product been a good partner in doing business?
8.9
102
9.9
815
Product Direction (% positive)
9.3
142
9.9
1,033
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
9.4
567
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Messenger
Not enough data
9.2
350
|
Verified
Not enough data
9.1
383
|
Verified
Not enough data
9.6
435
|
Verified
Not enough data
9.3
392
|
Verified
Channels
Not enough data
Feature Not Available
Not enough data
9.6
411
|
Verified
Not enough data
7.3
172
Not enough data
Feature Not Available
Not enough data
8.5
173
|
Verified
Customers
Not enough data
9.4
381
|
Verified
Not enough data
9.4
332
|
Verified
Not enough data
9.2
396
|
Verified
Not enough data
9.5
384
|
Verified
Not enough data
9.4
386
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
37
Not enough data
8.4
33
Not enough data
8.8
37
Not enough data
8.9
38
Not enough data
9.1
39
Not enough data
8.5
35
Not enough data
8.6
34
Lead Facilitation
Not enough data
9.5
73
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.6
76
|
Verified
Organization
Not enough data
9.2
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.2
64
|
Verified
Performance Analysis
Not enough data
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
200
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Responses
Not enough data
9.5
36
Not enough data
9.6
37
Not enough data
9.6
35
Automation - AI Agents
Not enough data
9.7
30
Not enough data
9.3
30
Not enough data
9.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.6
34
Not enough data
9.7
35
Not enough data
9.8
35
Autonomy - AI Agents
Not enough data
9.4
33
Not enough data
9.5
32
Not enough data
9.8
30
Not enough data
9.4
30
Generative AI
Not enough data
9.6
29
Not enough data
9.6
29
Responses
Not enough data
9.4
524
Not enough data
9.5
504
Not enough data
9.6
535
Not enough data
9.3
450
Not enough data
9.0
364
Platform
Not enough data
9.7
549
Not enough data
9.5
538
Not enough data
9.4
508
Not enough data
9.3
529
Not enough data
9.2
416
Not enough data
9.4
471
Not enough data
9.5
484
Generative AI
Not enough data
9.1
179
Not enough data
8.9
173
Notifications
Not enough data
9.3
217
Not enough data
9.2
203
Not enough data
9.5
220
Settings
Not enough data
9.4
220
Not enough data
9.5
227
Not enough data
9.5
217
Personalization
Not enough data
9.4
221
Not enough data
9.5
204
Integrations
Not enough data
9.4
216
Not enough data
9.6
238
Not enough data
7.7
151
Not enough data
8.6
182
Not enough data
8.9
183
Generative AI
Not enough data
9.0
112
Not enough data
8.9
100
Not enough data
8.5
90
Not enough data
8.7
90
Not enough data
8.3
85
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
25
Not enough data
9.4
24
Not enough data
9.6
25
Integrations
Not enough data
8.5
112
Not enough data
9.1
130
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
153
Branding & Customizatio
Not enough data
9.2
142
Not enough data
9.3
136
Not enough data
9.2
120
Automatic Rules & Configurations
Not enough data
9.5
149
Not enough data
9.5
140
Not enough data
9.2
137
Agentic AI - Business Scheduling
Not enough data
9.4
14
Not enough data
9.5
13
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
8.2
35
9.1
153
8.2
34
9.1
149
7.1
35
8.5
104
Communication
9.3
101
|
Verified
9.7
651
|
Verified
9.2
100
|
Verified
9.4
632
|
Verified
8.4
75
|
Verified
8.7
388
9.3
88
|
Verified
9.4
486
|
Verified
8.7
61
|
Verified
9.1
421
|
Verified
Internal Use
8.4
102
|
Verified
9.4
567
|
Verified
8.8
92
|
Verified
9.3
520
|
Verified
8.3
82
|
Verified
9.5
569
|
Verified
8.8
82
|
Verified
9.3
528
|
Verified
8.8
90
|
Verified
9.1
412
|
Verified
8.9
91
|
Verified
9.3
511
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Automation
Not enough data
9.3
64
Not enough data
8.8
55
Not enough data
8.0
49
Not enough data
9.7
74
Not enough data
9.1
65
Autonomy
Not enough data
8.8
62
Not enough data
9.1
62
Not enough data
9.0
63
Not enough data
8.8
61
Outbound Sales
Not enough data
9.3
56
Not enough data
9.0
54
Not enough data
8.4
49
Not enough data
9.2
59
Not enough data
9.1
55
Inbound Sales
Not enough data
9.0
61
Not enough data
9.5
63
Not enough data
8.8
55
Not enough data
9.6
68
Not enough data
9.3
66
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Qualified are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Computer Software
43.8%
Information Technology and Services
19.0%
Computer & Network Security
4.1%
Marketing and Advertising
4.0%
Financial Services
3.3%
Other
25.7%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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