Compare Crisp and ProProfs Chat 
Featured Products
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Small-Business (51.4% of reviews)
Entry-Level Pricing
Free
$39/month 3
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansProProfs Chat
Star Rating
(35)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$39/month 3
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp offers a more robust overall experience, reflected in its higher G2 Score, which indicates greater user satisfaction. Users appreciate the clean and powerful user interface that supports a wide range of functions, making it a versatile tool for businesses.
- According to verified reviews, ProProfs Chat excels in customization features, with users highlighting its clutter-free interface and beautiful templates. This makes it particularly appealing for small businesses looking for a user-friendly solution that can be tailored to their needs.
- Users say that Crisp's customer support is a standout feature, with many praising the responsive and friendly service. This level of support can be crucial for businesses that rely on timely assistance to resolve issues quickly.
- Reviewers mention that ProProfs Chat is easy to set up and can be accessed from any device, which is a significant advantage for teams that need flexibility. Users appreciate the quick implementation process and the ability to communicate with customers seamlessly.
- G2 reviewers highlight that Crisp provides great value for its features, especially considering it offers a free entry-level price. This makes it an attractive option for small businesses looking to maximize their budget while still accessing a comprehensive chat solution.
- According to recent user feedback, ProProfs Chat's inbuilt macros and contact drivers allow for rapid responses, which users find invaluable for maintaining customer engagement. This feature is particularly beneficial for businesses that prioritize quick communication with their clients.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
ProProfs Chat
Gold Package
$39/month
3
Best for established businesses that have support teams & require team reporting.
- All Silver Plan
- Chat history - 1 year
- Domains - 3
Free Trial
Crisp
Free Trial is available
ProProfs Chat
Free Trial is available
Ratings
Meets Requirements
8.8
152
8.3
26
Ease of Use
9.0
155
9.0
26
Ease of Setup
8.9
128
8.5
10
Ease of Admin
8.8
104
8.3
10
Quality of Support
9.1
152
8.7
25
Has the product been a good partner in doing business?
8.9
104
9.3
10
Product Direction (% positive)
9.3
145
8.9
22
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
46
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
46
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
51
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
52
|
Verified
Not enough data
8.4
102
|
Verified
8.5
8
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
36
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
9.0
8
|
Verified
9.2
100
|
Verified
8.8
8
|
Verified
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
9.4
6
|
Verified
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
8.5
8
|
Verified
8.8
92
|
Verified
7.7
5
8.3
82
|
Verified
9.3
7
|
Verified
8.8
83
|
Verified
9.4
6
|
Verified
8.8
92
|
Verified
8.7
5
|
Verified
8.9
91
|
Verified
9.3
5
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and ProProfs Chat are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
ProProfs Chat is categorized as Chatbots
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Information Technology and Services
22.9%
Marketing and Advertising
20.0%
Computer Software
8.6%
Accounting
5.7%
Automotive
5.7%
Other
37.1%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
ProProfs Chat has no discussions with answers
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