# Crisp vs Positive User Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Crisp excels in overall user satisfaction, reflected in its higher G2 Score compared to User.com. Users appreciate the **clean and powerful user interface** that supports a wide range of functions, making it a versatile tool for businesses.
- **According to verified reviews** , Crisp's customer support is frequently highlighted as a standout feature, with users noting the **responsiveness and friendliness** of the support team. This contrasts with User.com, where while support is also praised, it doesn't reach the same level of acclaim.
- **Reviewers mention** that Crisp offers a free entry-level price, making it accessible for small businesses looking to implement live chat solutions without upfront costs. In comparison, User.com does not provide a free tier, which may deter some budget-conscious users.
- **Users say** that Crisp's implementation process is quick and intuitive, allowing for a smooth onboarding experience. This is particularly beneficial for small businesses that may lack extensive technical resources, whereas User.com, while also user-friendly, may not match the same level of ease in setup.
- **Reviewers highlight** that Crisp's feature set is customizable, allowing businesses to tailor the platform to their specific needs. This flexibility is a significant advantage over User.com, where some users feel that while the features are powerful, they may not be as easily adaptable.
- **According to recent feedback** , both platforms offer strong automation capabilities, but User.com stands out for its **all-in-one approach** that integrates live chat, email marketing, and CRM functionalities. However, Crisp's focused feature set and excellent chat plugin are often seen as more effective for direct customer engagement.



| | Crisp | Positive User | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 197 | 50 | 
| **Largest Market Segment** | Small-Business (87.9% of reviews) | Small-Business (78.0% of reviews) | 
| **Entry Level Price** | Free | €69.00 1 Seat Per Month | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (30 reviews)
- Features (28 reviews)

Cons:
- Missing Features (10 reviews)
- Limited Features (7 reviews)

### Positive User

Pros:
- Automation (3 reviews)
- Automation Features (3 reviews)

Cons:
- Automation Complexity (3 reviews)
- Automation Issues (2 reviews)

---
## Ratings Comparison
| Rating | Crisp | Positive User | 
|---|---|---|
  | **Meets Requirements** | 8.8 (154 reviews) | 8.2 (40 reviews) | 
  | **Ease of Use** | 9.0 (159 reviews) | 8.5 (40 reviews) | 
  | **Ease of Setup** | 8.9 (132 reviews) | 8.5 (19 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | 9.2 (17 reviews) | 
  | **Quality of Support** | 9.1 (154 reviews) | 8.7 (38 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 8.3 (17 reviews) | 
  | **Product Direction (% positive)** | 9.1 (147 reviews) | 8.7 (36 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### Positive User

#### Entry-Level Pricing

Plan: Campaigns                                      

Price: €69.00 1 Seat Per Month

Description: A focused solution for teams that send email campaigns. 
Includes email marketing, A/B testing, drag-and-drop Studio, and basic contact management — everything you need to start engaging your audience. 

Key Features:
- Email Marketing
- SMS Marketing
- Whatsapp Marketing

[Browse all 4 editions](https://www.g2.com/products/positive-user/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Positive User** | 7.8/10 | 12 |

#### Sales Force Automation

| Feature | Crisp | Positive User | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 6.9 (8 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 8.1 (8 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 8.5 (8 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | Not enough data | 
| **Desktop Integration** | Not enough data | 8.6 (6 reviews) ✓ Verified | 
| **Product & Price List Management** | Not enough data | 6.4 (6 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 6.7 (5 reviews) ✓ Verified | 
| **Customer Contract Management** | Not enough data | 7.2 (6 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Crisp | Positive User | 
|---|---|---|
| **Email Marketing** | Not enough data | 8.6 (7 reviews) ✓ Verified | 
| **Campaign Management** | Not enough data | 8.3 (8 reviews) ✓ Verified | 
| **Lead Management** | Not enough data | 9.0 (8 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 9.7 (5 reviews) ✓ Verified | 

#### Customer Support

| Feature | Crisp | Positive User | 
|---|---|---|
| **Case Management** | Not enough data | 7.5 (8 reviews) ✓ Verified | 
| **Customer Support Portal** | Not enough data | 9.0 (8 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.3 (9 reviews) ✓ Verified | 
| **Call Center Features** | Not enough data | 7.2 (6 reviews) ✓ Verified | 
| **Support Analytics** | Not enough data | 7.6 (7 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Crisp | Positive User | 
|---|---|---|
| **Reporting** | Not enough data | 7.1 (8 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.6 (9 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 7.4 (7 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Crisp | Positive User | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | 7.8 (6 reviews) | 
| **Social Network Integration** | Not enough data | 7.5 (6 reviews) | 
| **Mobile User Support** | Not enough data | Not enough data | 

#### Platform

| Feature | Crisp | Positive User | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.4 (6 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Document & Content Mgmt.** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | 7.2 (6 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Integration

| Feature | Crisp | Positive User | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.6 (6 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 7.8 (6 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 7.2 (6 reviews) ✓ Verified | 

#### Generative AI

| Feature | Crisp | Positive User | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Crisp | Positive User | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Positive User** | 8.6/10 | 13 |

#### Email Marketing

| Feature | Crisp | Positive User | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.0 (10 reviews) ✓ Verified | 
| **Sending Outbound Emails** | Not enough data | 8.8 (8 reviews) ✓ Verified | 
| **Manage Email Deliverability** | Not enough data | 8.5 (9 reviews) ✓ Verified | 
| **Automated Email Responses** | Not enough data | 8.3 (8 reviews) ✓ Verified | 

#### Online Marketing

| Feature | Crisp | Positive User | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Dynamic Content** | Not enough data | 8.9 (6 reviews) ✓ Verified | 
| **A/B Testing** | Not enough data | 8.9 (6 reviews) ✓ Verified | 
| **Mobile Optimized** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Search Tracking and Optimization** | Not enough data | 8.9 (6 reviews) | 

#### Lead Management

| Feature | Crisp | Positive User | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Data Quality Management** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **Segmentation** | Not enough data | 8.1 (7 reviews) ✓ Verified | 
| **Lead Scoring and Grading** | Not enough data | 8.1 (6 reviews) ✓ Verified | 
| **Lead Nurturing** | Not enough data | 8.5 (8 reviews) ✓ Verified | 
| **Online Behavior Tracking** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Automated Alerts and Tasks** | Not enough data | 9.7 (5 reviews) ✓ Verified | 
| **CRM Lead Integration** | Not enough data | 9.2 (8 reviews) ✓ Verified | 

#### Campaign Management

| Feature | Crisp | Positive User | 
|---|---|---|
| **Program Management** | Not enough data | 8.1 (8 reviews) ✓ Verified | 
| **Event / Webinar Marketing** | Not enough data | 7.1 (7 reviews) | 
| **Calendaring** | Not enough data | 7.9 (8 reviews) ✓ Verified | 
| **Budgeting** | Not enough data | 6.7 (6 reviews) | 

#### Social

| Feature | Crisp | Positive User | 
|---|---|---|
| **Social Listening** | Not enough data | 8.6 (7 reviews) | 
| **Social Sharing** | Not enough data | 8.3 (8 reviews) ✓ Verified | 
| **Social Campaigns** | Not enough data | 9.2 (8 reviews) ✓ Verified | 
| **Social Media Engagement** | Not enough data | 8.8 (8 reviews) ✓ Verified | 
| **Social Media Advertising** | Not enough data | 8.8 (7 reviews) | 

#### Reporting & Analytics

| Feature | Crisp | Positive User | 
|---|---|---|
| **Basic Reporting** | Not enough data | 7.7 (8 reviews) ✓ Verified | 
| **Web Analytics** | Not enough data | 9.0 (8 reviews) ✓ Verified | 
| **ROI Analytics** | Not enough data | 9.4 (6 reviews) ✓ Verified | 
| **Revenue Analytics** | Not enough data | 9.4 (6 reviews) ✓ Verified | 
| **SEO / Keyword Analytics** | Not enough data | 8.7 (5 reviews) | 

#### Platform

| Feature | Crisp | Positive User | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | 9.0 (5 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Crisp | Positive User | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Crisp | Positive User | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.8 (6 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 7.5 (6 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.0 (5 reviews) ✓ Verified | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **Positive User** | N/A | N/A |

#### Ticket and Case Management

| Feature | Crisp | Positive User | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | Not enough data | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 7.7 (38 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.9 (46 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Crisp | Positive User | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (24 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Crisp | Positive User | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Crisp | Positive User | 
|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.2 (35 reviews) | Not enough data | 

#### Platform

| Feature | Crisp | Positive User | 
|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 9.3 (5 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Positive User** | N/A | N/A |

#### Lead Generation

| Feature | Crisp | Positive User | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Positive User** | N/A | N/A |

#### Campaigns

| Feature | Crisp | Positive User | 
|---|---|---|
| **Customize** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Retarget** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 

#### Analytics

| Feature | Crisp | Positive User | 
|---|---|---|
| **Campaign Performance** | Not enough data | Not enough data | 
| **Audience Insights** | Not enough data | Not enough data | 

#### Optimization

| Feature | Crisp | Positive User | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Rich Notifications** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Push Notification

| Feature | Crisp | Positive User | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **Positive User** | N/A | N/A |

#### Productivity Tools

| Feature | Crisp | Positive User | 
|---|---|---|
| **Notes** | 8.9 (16 reviews) | Not enough data | 
| **Internal Discussion** | 8.4 (16 reviews) | Not enough data | 
| **Assignments and Tasks** | 7.9 (16 reviews) | Not enough data | 
| **Workflows** | 8.5 (16 reviews) | Not enough data | 
| **Templates** | 8.5 (16 reviews) | Not enough data | 
| **Integrations** | 8.3 (16 reviews) | Not enough data | 
| **Tagging System** | 8.5 (16 reviews) | Not enough data | 

#### Analytics

| Feature | Crisp | Positive User | 
|---|---|---|
| **Trends** | 7.4 (16 reviews) | Not enough data | 
| **Performance Tracking** | 7.9 (16 reviews) | Not enough data | 
| **Email Tracking** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | Positive User | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 124 |
| **Positive User** | 8.6/10 | 8 |

#### Generative AI

| Feature | Crisp | Positive User | 
|---|---|---|
| **AI Text Generation** | 8.0 (38 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (34 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | Not enough data | 

#### Communication

| Feature | Crisp | Positive User | 
|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | 9.4 (6 reviews) ✓ Verified | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | 9.4 (6 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | 8.6 (7 reviews) ✓ Verified | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | 9.7 (5 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | Crisp | Positive User | 
|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 9.3 (5 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | 8.9 (6 reviews) ✓ Verified | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | 8.1 (6 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (86 reviews) ✓ Verified | 7.9 (7 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (94 reviews) ✓ Verified | 7.5 (8 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | 7.6 (7 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **Positive User** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Positive User | 
|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Crisp | Positive User | 
|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (45 reviews) | Not enough data | 
| **Community Forums** | 6.7 (36 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (31 reviews) | Not enough data | 
| **Personalization** | 7.9 (35 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Crisp | Positive User | 
|---|---|---|
| **Branding** | 7.9 (34 reviews) | Not enough data | 
| **Automation** | 7.9 (35 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.0 (32 reviews) | Not enough data | 
| **Integrations** | 8.4 (36 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | Positive User | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.8/10 | 21 |
| **Positive User** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Positive User | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | 

#### Process

| Feature | Crisp | Positive User | 
|---|---|---|
| **Mentions** | 8.1 (16 reviews) | Not enough data | 
| **Tickets** | 8.2 (14 reviews) | Not enough data | 
| **Macros** | 8.7 (14 reviews) | Not enough data | 

#### Channels

| Feature | Crisp | Positive User | 
|---|---|---|
| **Email** | 9.1 (18 reviews) | Not enough data | 
| **Social** | 9.4 (18 reviews) | Not enough data | 
| **Live Chat** | 9.6 (19 reviews) | Not enough data | 
| **Phone** | 7.6 (11 reviews) | Not enough data | 
| **Text** | 8.8 (12 reviews) | Not enough data | 

#### Insight

| Feature | Crisp | Positive User | 
|---|---|---|
| **Surveys** | 8.6 (12 reviews) | Not enough data | 
| **Reporting** | 8.6 (15 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (18 reviews) | Not enough data | 
| **Help Desk** | 9.6 (16 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **Positive User** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Positive User | 
|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Positive User** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Crisp | Positive User | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Crisp (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Positive User (4):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [CRM Software](https://www.g2.com/categories/crm), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Push Notification Software](https://www.g2.com/categories/push-notification)


---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | Positive User | 
|---|---|---|
| **Small-Business** | 87.9% | 78.0% | 
| **Mid-Market** | 12.1% | 16.0% | 
| **Enterprise** | 0% | 6.0% | 

### By Industry

#### Crisp

- **Computer Software:** 27.7%
- **Information Technology and Services:** 7.1%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.4%
- **Leisure, Travel & Tourism:** 4.3%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.4%

#### Positive User

- **Marketing and Advertising:** 20.8%
- **Computer Software:** 12.5%
- **Information Technology and Services:** 12.5%
- **Internet:** 8.3%
- **Accounting:** 6.3%
- **Hospitality:** 6.3%
- **Human Resources:** 4.2%
- **Staffing and Recruiting:** 4.2%
- **Market Research:** 2.1%
- **Management Consulting:** 2.1%
- **Other:** 20.8%

---
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- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14789 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews)
- [GetResponse](https://www.g2.com/products/getresponse/reviews) — 4.3/5 stars (1126 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (367 reviews)
- [Customer.io](https://www.g2.com/products/customer-io/reviews) — 4.4/5 stars (834 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (674 reviews)

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## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### Positive User

- Title: [What does User.Com do?](https://www.g2.com/discussions/what-does-user-com-do) — 1 comment
  > **Top comment:** "I need more knowledge "
- Title: [Is User com good?](https://www.g2.com/discussions/is-user-com-good) — 1 comment
  > **Top comment:** "User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and..."
- Title: [Can you help me with the setup?](https://www.g2.com/discussions/can-you-help-me-with-the-setup) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-positive-user)