# Crisp, PolyAI vs tawk.to Comparison | | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Star Rating** | 4.5 out of 5 | 5.0 out of 5 | 4.5 out of 5 | | **Total Reviews** | 197 | 12 | 202 | | **Largest Market Segment** | Small-Business (87.9% of reviews) | Enterprise (50.0% of reviews) | Small-Business (73.3% of reviews) | | **Entry Level Price** | Free | No pricing available | Free Per Month | --- ## Top Pros & Cons ### Crisp Pros: - Customer Support (30 reviews) - Features (28 reviews) Cons: - Missing Features (10 reviews) - Limited Features (7 reviews) ### PolyAI Pros: - Artificial Intelligence (2 reviews) - Automation (2 reviews) Cons: - Improvements Needed (1 reviews) - Lagging Issues (1 reviews) ### tawk.to Pros: - Ease of Use (6 reviews) - Easy Setup (3 reviews) Cons: - Chatbot Issues (2 reviews) - Limitations (2 reviews) --- ## Ratings Comparison | Rating | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Meets Requirements** | 8.8 (154 reviews) | Not enough data | 9.1 (174 reviews) | | **Ease of Use** | 9.0 (159 reviews) | Not enough data | 9.0 (174 reviews) | | **Ease of Setup** | 8.9 (132 reviews) | Not enough data | 9.0 (89 reviews) | | **Ease of Admin** | 8.8 (104 reviews) | Not enough data | 9.0 (78 reviews) | | **Quality of Support** | 9.1 (154 reviews) | Not enough data | 8.4 (142 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | Not enough data | 8.9 (67 reviews) | | **Product Direction (% positive)** | 9.1 (147 reviews) | Not enough data | 8.9 (167 reviews) | --- ## Pricing ### Crisp #### Entry-Level Pricing Plan: Free Price: Free Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors. Key Features: - 2 operators included (Forever free !!!) - ∞ visitors & messages - No ads - no data resold [Browse all 4 editions](https://www.g2.com/products/crisp/pricing) #### Free Trial Yes ### PolyAI #### Entry-Level Pricing No pricing available #### Free Trial No information available ### tawk.to #### Entry-Level Pricing Plan: Free Price: Free Per Month Description: Free forever Key Features: - Unlimited properties, widgets, and agent seats - Support center for messaging and ticketing emails - Knowledge Base [Browse all 5 editions](https://www.g2.com/products/tawk-to/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Crisp** | 8.7/10 | 116 | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Ticket and Case Management | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Ticket creation user experience** | 8.6 (45 reviews) | Not enough data | Not enough data | | **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | Not enough data | Not enough data | | **Workflow** | 8.6 (47 reviews) ✓ Verified | Not enough data | Not enough data | | **Response Automation** | 8.5 (45 reviews) ✓ Verified | Not enough data | Not enough data | | **SLA Management** | 7.7 (38 reviews) | Not enough data | Not enough data | | **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | Not enough data | Not enough data | | **Ticket Collaboration** | 8.9 (46 reviews) | Not enough data | Not enough data | | **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | Not enough data | Not enough data | #### Generative AI | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **AI Text Generation** | 8.3 (24 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 8.2 (24 reviews) | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Communication Channels | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Customer Portal** | 9.1 (44 reviews) ✓ Verified | Not enough data | Not enough data | | **Email to Case** | 9.2 (44 reviews) ✓ Verified | Not enough data | Not enough data | | **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | Not enough data | Not enough data | | **Social Integration** | 9.2 (45 reviews) ✓ Verified | Not enough data | Not enough data | | **Voice** | 8.2 (35 reviews) | Not enough data | Not enough data | #### Platform | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | Not enough data | Not enough data | | **Customization ** | 8.3 (103 reviews) ✓ Verified | Not enough data | 8.5 (123 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | Not enough data | Not enough data | | **Integration** | 8.9 (51 reviews) ✓ Verified | Not enough data | Not enough data | | **Reporting** | 8.2 (51 reviews) ✓ Verified | Not enough data | Not enough data | | **Dashboards** | 8.5 (52 reviews) ✓ Verified | Not enough data | Not enough data | ### Shared Inbox | Product | Score | Reviews | |---|---|---| | **Crisp** | 8.2/10 | 17 | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Productivity Tools | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Notes** | 8.9 (16 reviews) | Not enough data | Not enough data | | **Internal Discussion** | 8.4 (16 reviews) | Not enough data | Not enough data | | **Assignments and Tasks** | 7.9 (16 reviews) | Not enough data | Not enough data | | **Workflows** | 8.5 (16 reviews) | Not enough data | Not enough data | | **Templates** | 8.5 (16 reviews) | Not enough data | Not enough data | | **Integrations** | 8.3 (16 reviews) | Not enough data | Not enough data | | **Tagging System** | 8.5 (16 reviews) | Not enough data | Not enough data | #### Analytics | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Trends** | 7.4 (16 reviews) | Not enough data | Not enough data | | **Performance Tracking** | 7.9 (16 reviews) | Not enough data | Not enough data | | **Email Tracking** | 7.8 (16 reviews) | Not enough data | Not enough data | #### Agentic AI - Shared Inbox | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Crisp** | N/A | N/A | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Responses | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Personalization** | Not enough data | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | Not enough data | #### Platform | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Conversation Editor** | Not enough data | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Multilingual Customer Support | Product | Score | Reviews | |---|---|---| | **Crisp** | N/A | N/A | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Platform | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Multilingualism** | Not enough data | Not enough data | Not enough data | | **Quality** | Not enough data | Not enough data | Not enough data | | **Real-Time** | Not enough data | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | | **Self-Improving** | Not enough data | Not enough data | Not enough data | | **Volume** | Not enough data | Not enough data | Not enough data | #### Channel | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Security** | Not enough data | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | Not enough data | | **Privacy** | Not enough data | Not enough data | Not enough data | | **Anonymity** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Crisp** | N/A | N/A | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Customer Support | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Text** | Not enough data | Not enough data | Not enough data | | **Speech** | Not enough data | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | Not enough data | #### Automation | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Ticket Resolution** | Not enough data | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | Not enough data | | **Intelligent Routing** | Not enough data | Not enough data | Not enough data | #### Artificial Intelligence | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Learning** | Not enough data | Not enough data | Not enough data | | **Language** | Not enough data | Not enough data | Not enough data | | **Conversational AI** | Not enough data | Not enough data | Not enough data | ### Bot Platforms | Product | Score | Reviews | |---|---|---| | **Crisp** | N/A | N/A | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Generative AI | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Bot Platforms | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Crisp** | 8.6/10 | 124 | | **PolyAI** | N/A | N/A | | **tawk.to** | 8.1/10 | 155 | #### Generative AI | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **AI Text Generation** | 8.0 (38 reviews) | Not enough data | 6.8 (12 reviews) | | **AI Text Summarization** | 8.2 (34 reviews) | Not enough data | 5.9 (9 reviews) | | **AI Text-to-Speech** | 7.1 (35 reviews) | Not enough data | 5.7 (9 reviews) | #### Communication | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | Not enough data | 9.2 (139 reviews) ✓ Verified | | **Notifications** | 9.2 (100 reviews) ✓ Verified | Not enough data | 8.9 (138 reviews) ✓ Verified | | **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | Not enough data | 7.9 (99 reviews) ✓ Verified | | **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | Not enough data | 8.9 (116 reviews) ✓ Verified | | **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | Not enough data | 8.3 (40 reviews) | #### Internal Use | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Customization ** | 8.3 (103 reviews) ✓ Verified | Not enough data | 8.5 (123 reviews) ✓ Verified | | **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | Not enough data | 8.8 (123 reviews) ✓ Verified | | **Lead Development** | 8.3 (82 reviews) ✓ Verified | Not enough data | 8.4 (112 reviews) | | **Knowledge Base** | 8.7 (86 reviews) ✓ Verified | Not enough data | 8.6 (117 reviews) ✓ Verified | | **Team Inbox ** | 8.8 (94 reviews) ✓ Verified | Not enough data | 8.7 (109 reviews) ✓ Verified | | **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | Not enough data | 8.3 (110 reviews) ✓ Verified | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Crisp** | 7.8/10 | 50 | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Generative AI | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **AI Text Summarization** | 7.2 (24 reviews) | Not enough data | Not enough data | #### Self-Service Experience | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Knowledge Base** | 8.5 (46 reviews) | Not enough data | Not enough data | | **Searchable Articles** | 8.3 (45 reviews) | Not enough data | Not enough data | | **Community Forums** | 6.7 (36 reviews) | Not enough data | Not enough data | | **Mobile Optimization** | 8.3 (31 reviews) | Not enough data | Not enough data | | **Personalization** | 7.9 (35 reviews) | Not enough data | Not enough data | #### Self-Service Platform | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Branding** | 7.9 (34 reviews) | Not enough data | Not enough data | | **Automation** | 7.9 (35 reviews) | Not enough data | Not enough data | | **Artificial Intelligence** | 7.0 (32 reviews) | Not enough data | Not enough data | | **Integrations** | 8.4 (36 reviews) | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Crisp** | 8.8/10 | 21 | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Generative AI | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **AI Text Generation** | 8.8 (7 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | Not enough data | #### Process | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Mentions** | 8.1 (16 reviews) | Not enough data | Not enough data | | **Tickets** | 8.2 (14 reviews) | Not enough data | Not enough data | | **Macros** | 8.7 (14 reviews) | Not enough data | Not enough data | #### Channels | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Email** | 9.1 (18 reviews) | Not enough data | Not enough data | | **Social** | 9.4 (18 reviews) | Not enough data | Not enough data | | **Live Chat** | 9.6 (19 reviews) | Not enough data | Not enough data | | **Phone** | 7.6 (11 reviews) | Not enough data | Not enough data | | **Text** | 8.8 (12 reviews) | Not enough data | Not enough data | #### Insight | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Surveys** | 8.6 (12 reviews) | Not enough data | Not enough data | | **Reporting** | 8.6 (15 reviews) | Not enough data | Not enough data | | **Visitor Activity** | 8.6 (18 reviews) | Not enough data | Not enough data | | **Help Desk** | 9.6 (16 reviews) | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Crisp** | N/A | N/A | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Generative AI | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Crisp** | 7.9/10 | 12 | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Generative AI | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **AI Text Generation** | 7.8 (12 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | Not enough data | ### Voice Recognition | Product | Score | Reviews | |---|---|---| | **Crisp** | N/A | N/A | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Deployment & Integration - Voice Recognition | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Installation & setup Ease** | Not enough data | Not enough data | Not enough data | | **Developer API & SDK** | Not enough data | Not enough data | Not enough data | | **Software Integration** | Not enough data | Not enough data | Not enough data | | **Multi-Device Support** | Not enough data | Not enough data | Not enough data | #### Performance Optimization - Voice Recognition | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Accuracy in Noisy Settings** | Not enough data | Not enough data | Not enough data | | **High-Volume Scalability** | Not enough data | Not enough data | Not enough data | | **Environmental Noise Adaptation** | Not enough data | Not enough data | Not enough data | | **Multilingual Voice Recognition** | Not enough data | Not enough data | Not enough data | | **Low-Latency Processing** | Not enough data | Not enough data | Not enough data | #### Security & Compliance - Voice Recognition | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Liveness Detection** | Not enough data | Not enough data | Not enough data | | **Regulatory Compliance** | Not enough data | Not enough data | Not enough data | | **Secure Communication Channels** | Not enough data | Not enough data | Not enough data | #### Advanced AI & Biometric Features - Voice Recognition | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Voice-Based Authentication** | Not enough data | Not enough data | Not enough data | | **Machine Learning & Adaptive Speech Recognition** | Not enough data | Not enough data | Not enough data | | **Speaker Differentiation** | Not enough data | Not enough data | Not enough data | | **Sentiment & Tone Analysis** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Voice Recognition | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Crisp** | N/A | N/A | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Voice Recognition** | Not enough data | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Encrypted communication** | Not enough data | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Crisp** | N/A | N/A | | **PolyAI** | N/A | N/A | | **tawk.to** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to Crisp (6):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Unique to PolyAI (8):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Voice Recognition Software](https://www.g2.com/categories/voice-recognition) **Unique to tawk.to (1):** [Live Chat Software](https://www.g2.com/categories/live-chat) --- ## Reviewer Demographics ### By Company Size | Segment | Crisp | PolyAI | tawk.to | |---|---|---|---| | **Small-Business** | 87.9% | 25.0% | 73.3% | | **Mid-Market** | 12.1% | 25.0% | 22.1% | | **Enterprise** | 0% | 50.0% | 4.6% | ### By Industry #### Crisp - **Computer Software:** 27.7% - **Information Technology and Services:** 7.1% - **Marketing and Advertising:** 6.0% - **Internet:** 5.4% - **Leisure, Travel & Tourism:** 4.3% - **Financial Services:** 3.8% - **Insurance:** 2.7% - **Telecommunications:** 2.2% - **Hospital & Health Care:** 2.2% - **Retail:** 2.2% - **Other:** 36.4% #### PolyAI - **Hospitality:** 25.0% - **Computer Software:** 16.7% - **Restaurants:** 8.3% - **Information Technology and Services:** 8.3% - **Gambling & Casinos:** 8.3% - **Financial Services:** 8.3% - **Consumer Goods:** 8.3% - **Computer Hardware:** 8.3% - **Civic & Social Organization:** 8.3% #### tawk.to - **Information Technology and Services:** 11.9% - **Computer Software:** 11.3% - **Marketing and Advertising:** 8.8% - **Internet:** 5.2% - **Education Management:** 4.1% - **Financial Services:** 3.1% - **Consumer Electronics:** 3.1% - **Consumer Services:** 3.1% - **Health, Wellness and Fitness:** 2.6% - **Retail:** 2.6% - **Other:** 44.3% --- ## Alternatives ### Alternatives to Crisp - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews) - [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (238 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews) ### Alternatives to PolyAI - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7343 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews) ### Alternatives to tawk.to - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews) - [JivoChat](https://www.g2.com/products/jivochat/reviews) — 4.6/5 stars (51 reviews) - [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews) - [Pure Chat](https://www.g2.com/products/pure-chat/reviews) — 4.4/5 stars (207 reviews) --- ## Top Discussions ### Crisp - Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..." - Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site. By far the best option I've used to date. The live support or "Magic..." - Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year" ### PolyAI No discussions available for this product. ### tawk.to - Title: [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) — 1 comment > **Top comment:** "It's a live chatting software used on the website to interact with clients mostly." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-polyai-vs-tawk-to)