# Crisp, PolyAI vs Freshdesk Comparison

| | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 5.0 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 197 | 12 | 3,749 | 
| **Largest Market Segment** | Small-Business (87.9% of reviews) | Enterprise (50.0% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | Free | No pricing available | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (30 reviews)
- Features (28 reviews)

Cons:
- Missing Features (10 reviews)
- Limited Features (7 reviews)

### PolyAI

Pros:
- Artificial Intelligence (2 reviews)
- Automation (2 reviews)

Cons:
- Improvements Needed (1 reviews)
- Lagging Issues (1 reviews)

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

---
## Ratings Comparison
| Rating | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (154 reviews) | Not enough data | 8.6 (3281 reviews) | 
  | **Ease of Use** | 9.0 (159 reviews) | Not enough data | 8.9 (3305 reviews) | 
  | **Ease of Setup** | 8.9 (132 reviews) | Not enough data | 8.6 (2361 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | Not enough data | 8.7 (2199 reviews) | 
  | **Quality of Support** | 9.1 (154 reviews) | Not enough data | 8.7 (3180 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | Not enough data | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 9.1 (147 reviews) | Not enough data | 8.8 (3250 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### PolyAI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | 8.2/10 | 2592 |

#### Ticket and Case Management

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | Not enough data | 8.9 (2253 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | Not enough data | 8.8 (2265 reviews) ✓ Verified | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | Not enough data | 8.5 (2193 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | Not enough data | 8.5 (2069 reviews) ✓ Verified | 
| **SLA Management** | 7.7 (38 reviews) | Not enough data | 8.3 (1810 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | Not enough data | 8.5 (2095 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.9 (46 reviews) | Not enough data | 8.7 (2028 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | Not enough data | 8.3 (1379 reviews) ✓ Verified | 

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | Not enough data | 7.3 (331 reviews) | 
| **AI Text Summarization** | 8.2 (24 reviews) | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.2 (58 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.9 (57 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | Not enough data | 8.6 (1927 reviews) ✓ Verified | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | Not enough data | 8.9 (2090 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | Not enough data | 8.4 (1317 reviews) ✓ Verified | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | Not enough data | 8.0 (1191 reviews) ✓ Verified | 
| **Voice** | 8.2 (35 reviews) | Not enough data | 7.9 (937 reviews) ✓ Verified | 

#### Platform

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | Not enough data | 8.1 (1161 reviews) ✓ Verified | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | Not enough data | 8.1 (1662 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | Not enough data | 8.6 (1551 reviews) ✓ Verified | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | Not enough data | 8.3 (1157 reviews) ✓ Verified | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | Not enough data | 8.0 (1882 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | Not enough data | 8.3 (1968 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 405 |

#### Channels

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.0 (335 reviews) | 
| **Physical Media** | Not enough data | Not enough data | 7.5 (324 reviews) | 

#### Design

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (264 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 269 |

#### Productivity Tools

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Notes** | 8.9 (16 reviews) | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | 8.4 (16 reviews) | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | 7.9 (16 reviews) | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | 8.5 (16 reviews) | Not enough data | 8.7 (229 reviews) | 
| **Templates** | 8.5 (16 reviews) | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | 8.3 (16 reviews) | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | 8.5 (16 reviews) | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Trends** | 7.4 (16 reviews) | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | 7.9 (16 reviews) | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | 7.8 (16 reviews) | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.1 (14 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Responses

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (203 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Platform

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | Not enough data | 

#### Channel

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Customer Support

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 124 |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 1886 |

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 8.0 (38 reviews) | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | 8.2 (34 reviews) | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | Not enough data | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | Not enough data | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | Not enough data | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | Not enough data | 8.5 (199 reviews) | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | Not enough data | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | Not enough data | 8.1 (1662 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | Not enough data | 8.6 (203 reviews) | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | Not enough data | 8.2 (186 reviews) | 
| **Knowledge Base** | 8.7 (86 reviews) ✓ Verified | Not enough data | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (94 reviews) ✓ Verified | Not enough data | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | Not enough data | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | Not enough data | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | Not enough data | 8.7 (959 reviews) | 
| **Searchable Articles** | 8.3 (45 reviews) | Not enough data | 8.6 (911 reviews) | 
| **Community Forums** | 6.7 (36 reviews) | Not enough data | 8.3 (682 reviews) | 
| **Mobile Optimization** | 8.3 (31 reviews) | Not enough data | 8.2 (238 reviews) | 
| **Personalization** | 7.9 (35 reviews) | Not enough data | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Branding** | 7.9 (34 reviews) | Not enough data | 8.5 (253 reviews) | 
| **Automation** | 7.9 (35 reviews) | Not enough data | 8.6 (260 reviews) | 
| **Artificial Intelligence** | 7.0 (32 reviews) | Not enough data | 8.0 (220 reviews) | 
| **Integrations** | 8.4 (36 reviews) | Not enough data | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.8/10 | 21 |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 532 |

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Mentions** | 8.1 (16 reviews) | Not enough data | 8.6 (163 reviews) | 
| **Tickets** | 8.2 (14 reviews) | Not enough data | 9.3 (485 reviews) | 
| **Macros** | 8.7 (14 reviews) | Not enough data | 8.6 (372 reviews) | 

#### Channels

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Email** | 9.1 (18 reviews) | Not enough data | 9.2 (480 reviews) | 
| **Social** | 9.4 (18 reviews) | Not enough data | 8.7 (416 reviews) | 
| **Live Chat** | 9.6 (19 reviews) | Not enough data | 8.8 (377 reviews) | 
| **Phone** | 7.6 (11 reviews) | Not enough data | 8.5 (341 reviews) | 
| **Text** | 8.8 (12 reviews) | Not enough data | 8.3 (59 reviews) | 

#### Insight

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Surveys** | 8.6 (12 reviews) | Not enough data | 8.6 (383 reviews) | 
| **Reporting** | 8.6 (15 reviews) | Not enough data | 8.7 (170 reviews) | 
| **Visitor Activity** | 8.6 (18 reviews) | Not enough data | 8.6 (374 reviews) | 
| **Help Desk** | 9.6 (16 reviews) | Not enough data | 9.1 (446 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | 7.7 (85 reviews) | 

### Voice Recognition

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Deployment & Integration - Voice Recognition

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Installation & setup Ease** | Not enough data | Not enough data | Not enough data | 
| **Developer API & SDK** | Not enough data | Not enough data | Not enough data | 
| **Software Integration** | Not enough data | Not enough data | Not enough data | 
| **Multi-Device Support** | Not enough data | Not enough data | Not enough data | 

#### Performance Optimization - Voice Recognition

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Accuracy in Noisy Settings** | Not enough data | Not enough data | Not enough data | 
| **High-Volume Scalability** | Not enough data | Not enough data | Not enough data | 
| **Environmental Noise Adaptation** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Voice Recognition** | Not enough data | Not enough data | Not enough data | 
| **Low-Latency Processing** | Not enough data | Not enough data | Not enough data | 

#### Security & Compliance - Voice Recognition

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Liveness Detection** | Not enough data | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | Not enough data | 
| **Secure Communication Channels** | Not enough data | Not enough data | Not enough data | 

#### Advanced AI & Biometric Features - Voice Recognition

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Voice-Based Authentication** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning & Adaptive Speech Recognition** | Not enough data | Not enough data | Not enough data | 
| **Speaker Differentiation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment & Tone Analysis** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Voice Recognition

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.5 (10 reviews) | 

#### Automation

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 9.3 (9 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 6.9 (9 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **PolyAI** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Crisp (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to PolyAI (7):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Voice Recognition Software](https://www.g2.com/categories/voice-recognition)

**Unique to Freshdesk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat)


---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | PolyAI | Freshdesk | 
|---|---|---|---|
| **Small-Business** | 87.9% | 25.0% | 48.6% | 
| **Mid-Market** | 12.1% | 25.0% | 39.7% | 
| **Enterprise** | 0% | 50.0% | 11.7% | 

### By Industry

#### Crisp

- **Computer Software:** 27.7%
- **Information Technology and Services:** 7.1%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.4%
- **Leisure, Travel & Tourism:** 4.3%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.4%

#### PolyAI

- **Hospitality:** 25.0%
- **Computer Software:** 16.7%
- **Restaurants:** 8.3%
- **Information Technology and Services:** 8.3%
- **Gambling & Casinos:** 8.3%
- **Financial Services:** 8.3%
- **Consumer Goods:** 8.3%
- **Computer Hardware:** 8.3%
- **Civic & Social Organization:** 8.3%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (238 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

### Alternatives to PolyAI

- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7343 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7636 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7343 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

---
## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### PolyAI

No discussions available for this product.

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) — 2 comments
  > **Top comment:** "Freshdesk and Freshservice are both customer support and helpdesk software solutions developed by Freshworks Inc. These platforms cater to different aspects..."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-polyai-vs-freshdesk)