Compare Crisp and osTicket 
Featured Products
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
Free
No pricing available
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in customer support, with users highlighting its responsiveness and friendly service. This is a significant advantage for businesses that prioritize quick assistance, as one user noted the "excellent customer support" provided by Crisp.
- Users say that osTicket is a solid choice for organizing customer requests, with features that allow for easy ticket assignment to different teams. Reviewers appreciate its user-friendly interface and the ability to filter tickets effectively, making it a practical tool for managing incoming jobs.
- According to verified reviews, Crisp's user interface is praised for being both clean and powerful, supporting a wide range of functions beyond just ticketing. This versatility makes it appealing for businesses looking for a comprehensive solution, as one user mentioned enjoying the chat plugin and tracking capabilities.
- Reviewers mention that osTicket has a straightforward setup process, which is beneficial for small businesses looking to implement a help desk solution quickly. Users have noted that it is "very easy to use," which can help teams get up and running without extensive training.
- G2 reviewers highlight that Crisp offers a free entry-level price, making it an attractive option for small businesses or startups. This accessibility allows companies to explore its features without financial commitment, which is a significant advantage over osTicket's pricing structure.
- Users report that while osTicket has a solid feature set, Crisp outshines it in areas like chat support and social integration, with scores reflecting a more modern approach to customer engagement. Reviewers have noted Crisp's capabilities in tracking conversations, which enhances customer interaction and satisfaction.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
osTicket
No pricing availableFree Trial
Crisp
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.8
152
8.8
41
Ease of Use
9.0
155
8.2
41
Ease of Setup
8.9
128
8.0
29
Ease of Admin
8.8
104
8.3
29
Quality of Support
9.1
152
6.9
27
Has the product been a good partner in doing business?
8.9
104
8.4
24
Product Direction (% positive)
9.3
145
8.8
39
Features by Category
Ticket and Case Management
8.6
45
8.6
32
|
Verified
8.8
46
|
Verified
8.7
32
|
Verified
8.6
47
|
Verified
8.0
31
|
Verified
8.5
45
|
Verified
8.4
29
|
Verified
7.7
38
8.0
24
8.9
46
|
Verified
7.7
30
8.9
46
8.3
31
|
Verified
8.8
39
|
Verified
7.3
17
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
8.1
24
|
Verified
9.2
44
|
Verified
9.0
27
9.6
51
|
Verified
5.3
10
|
Verified
9.2
45
|
Verified
5.3
10
8.2
35
4.0
7
Platform
8.8
52
|
Verified
5.4
16
8.4
102
|
Verified
7.1
23
|
Verified
8.9
55
|
Verified
8.8
25
|
Verified
8.9
51
|
Verified
6.8
13
|
Verified
8.2
51
|
Verified
7.2
26
|
Verified
8.5
52
|
Verified
7.8
27
|
Verified
Generative AI
8.3
36
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
7.1
23
|
Verified
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
83
|
Verified
Not enough data
8.8
92
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and osTicket are categorized as Help Desk
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, and Customer Self-Service
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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