# Crisp, LiveChat vs FreshChat Comparison

| | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 194 | 806 | 498 | 
| **Largest Market Segment** | Small-Business (87.7% of reviews) | Small-Business (44.7% of reviews) | Small-Business (57.9% of reviews) | 
| **Entry Level Price** | Free | $19.00 100 Visitors Per Month | $0.00 | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (32 reviews)
- Helpful (30 reviews)

Cons:
- Missing Features (12 reviews)
- Limited Features (7 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

### FreshChat

Pros:
- Ease of Use (14 reviews)
- Helpful (10 reviews)

Cons:
- AI Limitations (5 reviews)
- Chatbot Issues (5 reviews)

---
## Ratings Comparison
| Rating | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (153 reviews) | 9.1 (704 reviews) | 8.7 (402 reviews) | 
  | **Ease of Use** | 9.0 (158 reviews) | 9.3 (703 reviews) | 9.1 (404 reviews) | 
  | **Ease of Setup** | 8.9 (131 reviews) | 9.0 (283 reviews) | 8.8 (258 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | 9.1 (274 reviews) | 9.0 (245 reviews) | 
  | **Quality of Support** | 9.1 (153 reviews) | 9.1 (652 reviews) | 8.8 (396 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 9.1 (266 reviews) | 8.8 (241 reviews) | 
  | **Product Direction (% positive)** | 9.2 (146 reviews) | 8.3 (696 reviews) | 9.0 (403 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

### FreshChat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **LiveChat** | 8.8/10 | 439 |
| **FreshChat** | N/A | N/A |

#### Ticket and Case Management

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | 9.2 (248 reviews) | Not enough data | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | 9.1 (245 reviews) | Not enough data | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | 9.0 (239 reviews) | Not enough data | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | 9.2 (253 reviews) | Not enough data | 
| **SLA Management** | 7.7 (38 reviews) | 8.5 (156 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | 9.0 (231 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.9 (46 reviews) | 9.1 (230 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | 8.9 (142 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | 6.4 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (24 reviews) | 7.2 (6 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | 9.2 (220 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | 9.3 (232 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | 9.4 (269 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | 8.9 (222 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.2 (35 reviews) | 8.5 (108 reviews) | Not enough data | 

#### Platform

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | 9.1 (82 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 8.5 (273 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | 9.2 (88 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | 8.9 (73 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | 9.0 (213 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | 9.1 (217 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **FreshChat** | 8.9/10 | 52 |

#### Messenger

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 8.9 (43 reviews) ✓ Verified | 
| **AI** | Not enough data | Not enough data | 8.4 (45 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | Not enough data | 9.4 (48 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | Not enough data | 9.1 (48 reviews) ✓ Verified | 

#### Channels

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | 8.7 (38 reviews) ✓ Verified | 
| **Website** | Not enough data | Not enough data | 9.0 (45 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | Not enough data | 8.8 (32 reviews) | 
| **Voice Assistants** | Not enough data | Not enough data | 9.0 (32 reviews) ✓ Verified | 
| **Other** | Not enough data | Not enough data | 8.9 (37 reviews) ✓ Verified | 

#### Customers

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | 9.0 (41 reviews) ✓ Verified | 
| **Profiles** | Not enough data | Not enough data | 8.8 (43 reviews) ✓ Verified | 
| **Analytics** | Not enough data | Not enough data | 8.6 (44 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | Not enough data | 8.9 (38 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | Not enough data | 8.9 (38 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **LiveChat** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Productivity Tools

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Notes** | 8.9 (16 reviews) | Not enough data | Not enough data | 
| **Internal Discussion** | 8.4 (16 reviews) | Not enough data | Not enough data | 
| **Assignments and Tasks** | 7.9 (16 reviews) | Not enough data | Not enough data | 
| **Workflows** | 8.5 (16 reviews) | Not enough data | Not enough data | 
| **Templates** | 8.5 (16 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.3 (16 reviews) | Not enough data | Not enough data | 
| **Tagging System** | 8.5 (16 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Trends** | 7.4 (16 reviews) | Not enough data | Not enough data | 
| **Performance Tracking** | 7.9 (16 reviews) | Not enough data | Not enough data | 
| **Email Tracking** | 7.8 (16 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **FreshChat** | 8.7/10 | 117 |

#### Responses

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.5 (103 reviews) | 
| **Control** | Not enough data | Not enough data | 8.6 (104 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.9 (102 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.7 (99 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.6 (83 reviews) | 

#### Platform

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 9.2 (105 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.9 (100 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.8 (100 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.5 (99 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 8.4 (78 reviews) | 
| **Role-based access** | Not enough data | Not enough data | 9.0 (93 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.8 (94 reviews) | 

#### Generative AI

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.4 (42 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (42 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **FreshChat** | 8.6/10 | 165 |

#### Conversational Platform

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.6 (148 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | Feature Not Available | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.5 (127 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.6 (111 reviews) | 

#### Support Automation

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.6 (133 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.6 (135 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.5 (134 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.8 (116 reviews) | 

#### Generative AI

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (61 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.5 (61 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Customer Support

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 123 |
| **LiveChat** | 8.5/10 | 400 |
| **FreshChat** | 8.6/10 | 335 |

#### Generative AI

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | 8.1 (37 reviews) | 7.4 (9 reviews) | 8.5 (73 reviews) | 
| **AI Text Summarization** | 8.2 (34 reviews) | 7.5 (8 reviews) | 8.6 (72 reviews) | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | Feature Not Available | 7.8 (73 reviews) | 

#### Communication

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | 9.2 (329 reviews) ✓ Verified | 9.2 (281 reviews) ✓ Verified | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | 8.9 (327 reviews) ✓ Verified | 8.5 (295 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | 8.4 (221 reviews) | 8.4 (202 reviews) ✓ Verified | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | 8.8 (269 reviews) ✓ Verified | 8.9 (248 reviews) ✓ Verified | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | 8.3 (30 reviews) | 8.2 (138 reviews) ✓ Verified | 

####  Internal Use

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 8.5 (273 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | 8.8 (303 reviews) ✓ Verified | 8.7 (268 reviews) ✓ Verified | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | 8.6 (254 reviews) ✓ Verified | 8.4 (221 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (85 reviews) ✓ Verified | 8.6 (259 reviews) ✓ Verified | 8.7 (256 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (93 reviews) ✓ Verified | 8.6 (244 reviews) ✓ Verified | 9.0 (253 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | 8.4 (249 reviews) ✓ Verified | 8.5 (255 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **LiveChat** | N/A | N/A |
| **FreshChat** | 8.7/10 | 114 |

#### Generative AI

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | Not enough data | 8.9 (33 reviews) | 

#### Self-Service Experience

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | Not enough data | 8.9 (92 reviews) | 
| **Searchable Articles** | 8.3 (45 reviews) | Not enough data | 8.7 (93 reviews) | 
| **Community Forums** | 6.7 (36 reviews) | Feature Not Available | 8.4 (80 reviews) | 
| **Mobile Optimization** | 8.3 (31 reviews) | Not enough data | 8.5 (67 reviews) | 
| **Personalization** | 7.9 (35 reviews) | Not enough data | 8.6 (69 reviews) | 

#### Self-Service Platform

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Branding** | 7.9 (34 reviews) | Not enough data | 9.1 (74 reviews) | 
| **Automation** | 7.9 (35 reviews) | Not enough data | 8.9 (77 reviews) | 
| **Artificial Intelligence** | 7.0 (32 reviews) | Not enough data | 8.0 (68 reviews) | 
| **Integrations** | 8.4 (36 reviews) | Not enough data | 8.8 (77 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.8/10 | 21 |
| **LiveChat** | N/A | N/A |
| **FreshChat** | 9.2/10 | 58 |

#### Generative AI

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | Not enough data | 9.2 (23 reviews) | 
| **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | 9.5 (23 reviews) | 

#### Process

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Mentions** | 8.1 (16 reviews) | Not enough data | 9.4 (43 reviews) | 
| **Tickets** | 8.2 (14 reviews) | Not enough data | 9.4 (48 reviews) | 
| **Macros** | 8.7 (14 reviews) | Not enough data | 9.2 (42 reviews) | 

#### Channels

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Email** | 9.1 (18 reviews) | Not enough data | 9.2 (50 reviews) | 
| **Social** | 9.4 (18 reviews) | Not enough data | 9.2 (53 reviews) | 
| **Live Chat** | 9.6 (19 reviews) | Not enough data | 9.5 (53 reviews) | 
| **Phone** | 7.6 (11 reviews) | Not enough data | 9.0 (43 reviews) | 
| **Text** | 8.8 (12 reviews) | Not enough data | 9.3 (44 reviews) | 

#### Insight

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Surveys** | 8.6 (12 reviews) | Not enough data | 9.2 (41 reviews) | 
| **Reporting** | 8.6 (15 reviews) | Not enough data | 8.9 (49 reviews) | 
| **Visitor Activity** | 8.6 (18 reviews) | Not enough data | 9.2 (46 reviews) | 
| **Help Desk** | 9.6 (16 reviews) | Not enough data | 9.1 (48 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **LiveChat** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Generative AI

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **FreshChat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Crisp (4):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to LiveChat (6):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to FreshChat (5):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | LiveChat | FreshChat | 
|---|---|---|---|
| **Small-Business** | 87.7% | 44.7% | 57.9% | 
| **Mid-Market** | 12.3% | 37.5% | 35.8% | 
| **Enterprise** | 0% | 17.9% | 6.2% | 

### By Industry

#### Crisp

- **Computer Software:** 27.9%
- **Information Technology and Services:** 6.6%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.5%
- **Leisure, Travel & Tourism:** 4.4%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.6%

#### LiveChat

- **Computer Software:** 8.9%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.1%

#### FreshChat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 10.0%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 4.8%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.9%

---
## Alternatives

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (237 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6855 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (426 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6855 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (254 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7576 reviews)

### Alternatives to FreshChat

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4052 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7576 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (477 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (254 reviews)

---
## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

### FreshChat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-livechat-vs-freshworks-freshchat)