Compare Crisp and Kustomer 
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
Free
Starting at $89.00 1 User Per Month
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansKustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Crisp and Kustomer offer user-friendly interfaces, but Crisp stands out with its clean design and powerful functionality. Users appreciate the ability to customize features to fit specific business needs, enhancing their overall experience.
- Users say that Kustomer excels in centralizing customer information, making it easy to access data quickly. This feature is particularly beneficial for businesses that rely on real-time information, as highlighted by users who find it essential for their daily operations.
- According to verified reviews, Crisp is praised for its exceptional customer support, with users noting the responsiveness and friendliness of the support team. This level of service contributes to a positive user experience, especially for small businesses that may require more hands-on assistance.
- Reviewers mention that Kustomer's integration capabilities with other applications, such as Shopify, enhance its usability. Users find that these integrations streamline their workflows, making it a preferred choice for mid-market companies looking for comprehensive solutions.
- G2 reviewers highlight that Crisp offers a free entry-level price, making it an attractive option for small businesses. This affordability, combined with a robust feature set, allows users to maximize value without a significant financial commitment.
- Users report that while both platforms have strong automation features, Kustomer's response automation and ticket management capabilities are slightly more advanced, providing a smoother experience for handling customer inquiries and support tickets.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Crisp
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
8.8
152
8.9
387
Ease of Use
9.0
155
8.8
402
Ease of Setup
8.9
128
8.6
212
Ease of Admin
8.8
104
8.1
152
Quality of Support
9.1
152
9.0
369
Has the product been a good partner in doing business?
8.9
104
8.8
148
Product Direction (% positive)
9.3
145
8.8
377
Features by Category
Ticket and Case Management
8.6
45
9.2
184
|
Verified
8.8
46
|
Verified
9.1
188
|
Verified
8.6
47
|
Verified
8.9
192
|
Verified
8.5
45
|
Verified
8.9
184
|
Verified
7.7
38
8.9
163
|
Verified
8.9
46
|
Verified
8.9
182
|
Verified
8.9
46
9.2
182
|
Verified
8.8
39
|
Verified
9.1
183
|
Verified
Generative AI
8.3
24
7.9
49
8.2
24
8.4
49
Agentic AI - Help Desk
Not enough data
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Communication Channels
9.1
44
|
Verified
8.9
165
|
Verified
9.2
44
|
Verified
9.3
190
|
Verified
9.6
51
|
Verified
9.1
165
|
Verified
9.2
45
|
Verified
8.5
163
|
Verified
8.2
35
8.7
152
Platform
8.8
52
|
Verified
8.0
82
8.4
102
|
Verified
8.7
169
|
Verified
8.9
55
|
Verified
9.2
124
|
Verified
8.9
51
|
Verified
8.9
120
|
Verified
8.2
51
|
Verified
8.4
157
|
Verified
8.5
52
|
Verified
8.5
156
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.0
185
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Support Automation
Not enough data
9.0
162
Not enough data
9.0
177
Not enough data
9.3
156
Not enough data
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Generative AI
8.3
36
7.3
43
8.2
34
7.5
43
7.1
35
6.9
42
Communication
9.3
101
|
Verified
8.9
156
|
Verified
9.2
100
|
Verified
8.9
174
|
Verified
8.4
75
|
Verified
9.0
144
|
Verified
9.3
88
|
Verified
8.8
134
|
Verified
8.7
61
|
Verified
8.1
84
Internal Use
8.4
102
|
Verified
8.7
169
|
Verified
8.8
92
|
Verified
9.1
153
|
Verified
8.3
82
|
Verified
8.2
90
8.8
83
|
Verified
8.8
152
|
Verified
8.8
92
|
Verified
9.0
157
|
Verified
8.9
91
|
Verified
9.0
174
|
Verified
Generative AI
7.2
24
8.3
33
Self-Service Experience
8.5
46
8.9
89
8.3
45
8.7
86
6.7
36
8.6
67
8.3
31
8.3
50
7.9
35
8.6
54
Self-Service Platform
7.9
34
9.0
58
7.9
35
8.9
58
6.9
31
8.5
52
8.4
35
9.0
56
Agentic AI - Customer Self-Service
Not enough data
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Generative AI
8.8(won by 0.6)
7
8.2
23
8.8(won by 0.5)
7
8.3
23
Process
8.1
16
8.8(won by 0.7)
40
8.2
14
9.2(won by 1.0)
44
8.7
14
9.4(won by 0.7)
45
Channels
9.1
18
9.6(won by 0.5)
45
9.4(won by 0.4)
18
9.0
42
9.6(won by 0.4)
19
9.2
42
7.6
11
9.1(won by 1.5)
41
8.8
12
9.3(won by 0.5)
41
Insight
8.6
12
9.1(won by 0.5)
42
8.6
15
8.7(won by 0.1)
45
8.6(won by 0.2)
18
8.4
40
9.6(won by 0.9)
16
8.7
43
Generative AI
7.8
12
8.0
35
7.9
12
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Kustomer are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Shared Inbox
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, Conversational Support, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
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