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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Mid-Market (64.7% of reviews)
Entry-Level Pricing
Free
$24
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansJitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jitbit Helpdesk excels in ticket collaboration with a score of 8.6, while Crisp shines even brighter with a score of 9.4, indicating a more robust feature set for team interactions.
- Reviewers mention that Crisp's SLA Management feature is rated at 8.9, outperforming Jitbit Helpdesk's 8.0, suggesting that Crisp provides better tools for managing service level agreements effectively.
- G2 users highlight that Crisp's pop-up chat functionality is rated at 9.3, compared to Jitbit Helpdesk's 8.8, indicating a more user-friendly and effective live chat experience for customer support.
- Users on G2 note that Jitbit Helpdesk's internal discussion feature is well-received, but Crisp's overall communication channels, including social integration rated at 9.5, provide a more comprehensive approach to customer engagement.
- Reviewers say that while both platforms offer a knowledge base, Crisp's is rated higher at 8.7 compared to Jitbit Helpdesk's 8.3, suggesting a more extensive and user-friendly self-service experience.
- Users report that Crisp's mobile optimization is rated at 8.9, significantly better than Jitbit Helpdesk's 7.4, indicating that Crisp is more accessible for users on mobile devices, enhancing overall usability.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Free Trial
Crisp
Free Trial is available
Jitbit Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.8
44
Ease of Use
9.0
152
9.0
44
Ease of Setup
8.9
126
8.6
29
Ease of Admin
8.8
101
8.6
29
Quality of Support
9.1
149
8.6
41
Has the product been a good partner in doing business?
8.9
102
8.8
28
Product Direction (% positive)
9.3
142
7.8
42
Features by Category
Ticket and Case Management
8.6
45
8.8
35
|
Verified
8.8
45
|
Verified
8.7
35
|
Verified
8.6
47
|
Verified
8.0
33
|
Verified
8.5
45
|
Verified
8.6
33
|
Verified
7.7
38
8.1
28
|
Verified
8.9
46
|
Verified
8.1
35
|
Verified
8.9
45
8.6
34
|
Verified
8.8
39
|
Verified
8.1
22
|
Verified
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
8.4
32
|
Verified
9.2
44
|
Verified
8.5
35
|
Verified
9.6
50
|
Verified
8.3
18
|
Verified
9.2
45
|
Verified
7.6
21
8.2
35
8.2
17
Platform
8.8
51
|
Verified
7.5
19
|
Verified
8.4
102
|
Verified
8.5
24
|
Verified
8.9
55
|
Verified
7.9
22
|
Verified
8.9
51
|
Verified
8.4
19
|
Verified
8.2
51
|
Verified
8.4
33
|
Verified
8.5
52
|
Verified
7.9
32
|
Verified
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
8.8
8
|
Verified
9.2
100
|
Verified
9.0
8
|
Verified
8.4
75
|
Verified
9.2
8
|
Verified
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
8.5
24
|
Verified
8.8
92
|
Verified
9.0
8
|
Verified
8.3
82
|
Verified
Not enough data
8.8
82
|
Verified
8.3
8
|
Verified
8.8
90
|
Verified
8.8
8
|
Verified
8.9
91
|
Verified
8.5
8
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, and Customer Self-Service
Jitbit Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Jitbit Helpdesk has no discussions with answers
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