# Crisp vs Jira Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in its integration capabilities, particularly with the Atlassian suite, making it a strong choice for teams that rely on multiple tools for project management and customer support. Users appreciate how this integration simplifies tracking the development lifecycle and managing tasks.
- **Users say** that Crisp stands out for its user-friendly interface and excellent customer support. Reviewers highlight the platform's clean design and powerful features, which allow businesses to manage conversations effectively, making it a great option for small businesses looking for a versatile solution.
- **According to verified reviews** , Jira Service Management has a higher overall satisfaction score, indicating that users find it more reliable for complex workflows. Reviewers mention the ease of use for both IT and non-IT teams, which enhances customer support capabilities across the board.
- **Reviewers mention** that Crisp offers great value for its subscription price, particularly for small businesses. Users appreciate the responsive and friendly customer support, which is crucial for businesses that may not have extensive IT resources.
- **G2 reviewers report** that while Jira Service Management has a robust feature set, some users find it challenging to configure for specific needs, which can impact the overall user experience. This contrasts with Crisp, where users feel the platform is customizable to fit their unique requirements.
- **Users say** that Crisp's chat and live support features are particularly strong, with many praising the platform's ability to track conversations effectively. This is a significant advantage for businesses focused on customer engagement, while Jira Service Management, although strong in ticketing, may not match Crisp's live support capabilities.



| | Crisp | Jira Service Management | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 196 | 977 | 
| **Largest Market Segment** | Small-Business (87.8% of reviews) | Mid-Market (43.2% of reviews) | 
| **Entry Level Price** | Free | 0/agent/month   | 

---
## Top Pros & Cons

### Crisp

Pros:
- Customer Support (30 reviews)
- Features (28 reviews)

Cons:
- Missing Features (10 reviews)
- Limited Features (7 reviews)

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

---
## Ratings Comparison
| Rating | Crisp | Jira Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.8 (153 reviews) | 8.7 (865 reviews) | 
  | **Ease of Use** | 9.0 (158 reviews) | 8.2 (872 reviews) | 
  | **Ease of Setup** | 8.9 (131 reviews) | 8.0 (478 reviews) | 
  | **Ease of Admin** | 8.8 (104 reviews) | 8.0 (366 reviews) | 
  | **Quality of Support** | 9.1 (153 reviews) | 8.4 (748 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (104 reviews) | 8.7 (343 reviews) | 
  | **Product Direction (% positive)** | 9.2 (146 reviews) | 8.7 (830 reviews) | 

---
## Pricing

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 116 |
| **Jira Service Management** | 8.6/10 | 103 |

#### Ticket and Case Management

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | 9.0 (85 reviews) | 
| **Ticket response user experience** | 8.8 (46 reviews) ✓ Verified | 9.1 (81 reviews) | 
| **Workflow** | 8.6 (47 reviews) ✓ Verified | 8.9 (85 reviews) | 
| **Response Automation** | 8.5 (45 reviews) ✓ Verified | 8.9 (80 reviews) | 
| **SLA Management** | 7.7 (38 reviews) | 8.8 (82 reviews) | 
| **Attachments/Screencasts** | 8.9 (46 reviews) ✓ Verified | 8.8 (82 reviews) | 
| **Ticket Collaboration** | 8.9 (46 reviews) | 9.2 (81 reviews) | 
| **Customer and Contacts Database** | 8.8 (39 reviews) ✓ Verified | 8.5 (77 reviews) | 

#### Generative AI

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | 7.9 (54 reviews) | 
| **AI Text Summarization** | 8.2 (24 reviews) | 7.9 (53 reviews) | 

#### Agentic AI - Help Desk

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (41 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (40 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (40 reviews) | 

#### Communication Channels

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Customer Portal** | 9.1 (44 reviews) ✓ Verified | 8.9 (81 reviews) | 
| **Email to Case** | 9.2 (44 reviews) ✓ Verified | 8.9 (80 reviews) | 
| **Chat/Live Support** | 9.6 (51 reviews) ✓ Verified | 8.3 (73 reviews) | 
| **Social Integration** | 9.2 (45 reviews) ✓ Verified | 8.1 (71 reviews) | 
| **Voice** | 8.2 (35 reviews) | 7.9 (68 reviews) | 

#### Platform

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Mobile User Support** | 8.6 (53 reviews) ✓ Verified | 8.1 (84 reviews) | 
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.4 (86 reviews) | 
| **User, Role, and Access Management** | 8.8 (56 reviews) ✓ Verified | 8.9 (89 reviews) | 
| **Integration** | 8.9 (51 reviews) ✓ Verified | 8.8 (84 reviews) | 
| **Reporting** | 8.2 (51 reviews) ✓ Verified | 8.7 (84 reviews) | 
| **Dashboards** | 8.5 (52 reviews) ✓ Verified | 8.7 (81 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Jira Service Management** | 8.7/10 | 204 |

#### Administration

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 8.9 (166 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (160 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.9 (171 reviews) ✓ Verified | 

#### Service Desk

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 8.9 (178 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.8 (178 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.8 (179 reviews) ✓ Verified | 

#### Management

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (154 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.9 (147 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.7 (148 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.6 (144 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.6 (139 reviews) ✓ Verified | 

#### Functionality

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (160 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.8 (150 reviews) | 
| **Alerting** | Not enough data | 8.7 (154 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.9 (154 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (80 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (79 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (82 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (79 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (80 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | 8.3 (81 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.2/10 | 17 |
| **Jira Service Management** | N/A | N/A |

#### Productivity Tools

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Notes** | 8.9 (16 reviews) | Not enough data | 
| **Internal Discussion** | 8.4 (16 reviews) | Not enough data | 
| **Assignments and Tasks** | 7.9 (16 reviews) | Not enough data | 
| **Workflows** | 8.5 (16 reviews) | Not enough data | 
| **Templates** | 8.5 (16 reviews) | Not enough data | 
| **Integrations** | 8.3 (16 reviews) | Not enough data | 
| **Tagging System** | 8.5 (16 reviews) | Not enough data | 

#### Analytics

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Trends** | 7.4 (16 reviews) | Not enough data | 
| **Performance Tracking** | 7.9 (16 reviews) | Not enough data | 
| **Email Tracking** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Jira Service Management** | 8.7/10 | 164 |

#### Monitoring

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (145 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.0 (149 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (147 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 8.5 (69 reviews) | 

#### Management Tools

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.1 (150 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.0 (148 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 9.0 (135 reviews) ✓ Verified | 

#### Generative AI

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (76 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (74 reviews) | 

#### Agentic AI - Incident Management

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (60 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (60 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (59 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (60 reviews) | 
| **Decision Making** | Not enough data | 8.5 (60 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.6/10 | 123 |
| **Jira Service Management** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | 8.1 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (34 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.1 (35 reviews) | Not enough data | 

#### Communication

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Pop-up Chat** | 9.3 (102 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.2 (100 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.4 (75 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 9.3 (88 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.7 (61 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Customization ** | 8.3 (103 reviews) ✓ Verified | 8.4 (86 reviews) | 
| **Conversation Archiving** | 8.8 (92 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.7 (85 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.8 (93 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.9 (91 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.8/10 | 50 |
| **Jira Service Management** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **AI Text Summarization** | 7.2 (24 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Knowledge Base** | 8.5 (46 reviews) | Not enough data | 
| **Searchable Articles** | 8.3 (45 reviews) | Not enough data | 
| **Community Forums** | 6.7 (36 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (31 reviews) | Not enough data | 
| **Personalization** | 7.9 (35 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Branding** | 7.9 (34 reviews) | Not enough data | 
| **Automation** | 7.9 (35 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.0 (32 reviews) | Not enough data | 
| **Integrations** | 8.4 (36 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 8.7/10 | 21 |
| **Jira Service Management** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | 

#### Process

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Mentions** | 8.1 (16 reviews) | Not enough data | 
| **Tickets** | 8.2 (14 reviews) | Not enough data | 
| **Macros** | 8.7 (14 reviews) | Not enough data | 

#### Channels

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Email** | 9.1 (18 reviews) | Not enough data | 
| **Social** | 9.4 (18 reviews) | Not enough data | 
| **Live Chat** | 9.6 (19 reviews) | Not enough data | 
| **Phone** | 7.6 (11 reviews) | Not enough data | 
| **Text** | 8.8 (12 reviews) | Not enough data | 

#### Insight

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Surveys** | 8.6 (12 reviews) | Not enough data | 
| **Reporting** | 8.6 (15 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (18 reviews) | Not enough data | 
| **Help Desk** | 9.6 (16 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | 7.9/10 | 12 |
| **Jira Service Management** | N/A | N/A |

#### Generative AI

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | 7.8 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (12 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 25 |

#### Generative AI

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (25 reviews) | 

#### Agentic AI - IT Alerting

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 8.7 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (24 reviews) | 
| **Decision Making** | Not enough data | 8.7 (24 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Crisp** | N/A | N/A |
| **Jira Service Management** | 8.4/10 | 361 |

#### Incident Management

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.7 (308 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.8 (314 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (327 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (281 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (275 reviews) | 

#### Reporting

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Dashboards** | Not enough data | 8.5 (311 reviews) | 
| **Time Tracking** | Not enough data | 8.4 (301 reviews) | 
| **Surveys** | Not enough data | 8.2 (231 reviews) | 

#### Access & Usability

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.1 (226 reviews) | 
| **Self Service** | Not enough data | 8.6 (281 reviews) | 
| **Active Directory** | Not enough data | 8.5 (235 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.4 (232 reviews) | 

#### Agentic AI - Service Desk

| Feature | Crisp | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (73 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (73 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (76 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (73 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (72 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (73 reviews) | 
| **Decision Making** | Not enough data | 8.6 (73 reviews) | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Crisp (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Jira Service Management (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Alerting Software](https://www.g2.com/categories/it-alerting)


---
## Reviewer Demographics

### By Company Size

| Segment | Crisp | Jira Service Management | 
|---|---|---|
| **Small-Business** | 87.8% | 18.9% | 
| **Mid-Market** | 12.2% | 43.2% | 
| **Enterprise** | 0% | 37.9% | 

### By Industry

#### Crisp

- **Computer Software:** 27.9%
- **Information Technology and Services:** 6.6%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.5%
- **Leisure, Travel & Tourism:** 4.4%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.6%

#### Jira Service Management

- **Information Technology and Services:** 31.0%
- **Computer Software:** 16.3%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 30.4%

---
## Alternatives

### Alternatives to Crisp

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (238 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1863 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1143 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (953 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)

---
## Top Discussions

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crisp-vs-jira-service-management)