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Compare Crisp and Helpspot

See this
side-by-side comparison of Crisp vs. Helpspot
based on preference data from user reviews. Crisp rates 4.4/5 stars with 47 reviews. By contrast, Helpspot rates 3.9/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Crisp
Crisp
(47)
4.4 out of 5
Crisp
Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Star Rating
Helpspot
Helpspot
Market Segments
Crisp
Crisp
Small-Business (93.5% of reviews)
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Entry Level Price
Crisp
Crisp
$0 per month
Helpspot
Helpspot
No pricing information available

Crisp vs Helpspot

  • Reviewers felt that Crisp meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Crisp is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Crisp over Helpspot.
Categories
Shared Categories
Crisp
Crisp
Helpspot
Helpspot
Crisp and Helpspot are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot
Helpspot has no unique categories
Pricing
Crisp
Crisp Pricing
Basic
$0per month
PRO
$25per month
Unlimited
$95per month
Free Trial
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
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Ratings
Meets Requirements
Crisp
Crisp
8.7
Responses: 42
Helpspot
Helpspot
8.3
Responses: 9
Ease of Use
Crisp
Crisp
9.2
Responses: 42
Helpspot
Helpspot
8.1
Responses: 9
Ease of Setup
Crisp
Crisp
8.9
Responses: 37
Helpspot
Helpspot
Not enough data available
Ease of Admin
Crisp
Crisp
8.5
Responses: 37
Helpspot
Helpspot
Not enough data available
Quality of Support
Crisp
Crisp
8.9
Responses: 42
Helpspot
Helpspot
7.8
Responses: 6
Ease of Doing Business With
Crisp
Crisp
8.8
Responses: 37
Helpspot
Helpspot
Not enough data available
Product Direction (% positive)
Crisp
Crisp
9.1
Responses: 41
Helpspot
Helpspot
4.8
Responses: 9
Features
Ticket and Case Management
Ticket creation user experience
Crisp
Crisp
10.0
Responses: 5
Verified Feature
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
Ticket response user experience
Crisp
Crisp
9.7
Responses: 5
Verified Feature
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
Workflow
Crisp
Crisp
9.2
Responses: 6
Verified Feature
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Response Automation
Crisp
Crisp
9.0
Responses: 5
Verified Feature
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
SLA Management
Crisp
Crisp
Feature Not Available
Helpspot
Helpspot
Not enough data available
Attachments/Screencasts
Crisp
Crisp
9.4
Responses: 6
Verified Feature
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
Ticket Collaboration
Crisp
Crisp
10.0
Responses: 6
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
Customer and Contacts Database
Crisp
Crisp
Not enough data available
Helpspot
Helpspot
Not enough data available
Knowledge Share
Knowledge Base
Crisp
Crisp
9.3
Responses: 7
Helpspot
Helpspot
Not enough data available
Searchable Articles
Crisp
Crisp
9.8
Responses: 7
Helpspot
Helpspot
Not enough data available
Community Forums
Crisp
Crisp
Not enough data available
Helpspot
Helpspot
Not enough data available
Interactive FAQs & Forums
Crisp
Crisp
7.7
Responses: 5
Helpspot
Helpspot
Not enough data available
Interaction
Web Portals
Crisp
Crisp
Feature Not Available
Helpspot
Helpspot
6.7
Responses: 5
Forum to Reponse
Crisp
Crisp
Feature Not Available
Helpspot
Helpspot
Not enough data available
Tickets and Tagging
Crisp
Crisp
9.7
Responses: 6
Helpspot
Helpspot
7.3
Responses: 5
Live Chat
Crisp
Crisp
10.0
Responses: 7
Helpspot
Helpspot
Not enough data available
Communication Channels
Customer Portal
Crisp
Crisp
10.0
Responses: 5
Verified Feature
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
Email to Case
Crisp
Crisp
9.7
Responses: 6
Verified Feature
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
Chat/Live Support
Crisp
Crisp
10.0
Responses: 8
Verified Feature
Helpspot
Helpspot
Not enough data available
Social Integration
Crisp
Crisp
9.3
Responses: 7
Verified Feature
Helpspot
Helpspot
Feature Not Available
Voice
Crisp
Crisp
Feature Not Available
Helpspot
Helpspot
Feature Not Available
Platform
Mobile User Support
Crisp
Crisp
8.1
Responses: 6
Verified Feature
Helpspot
Helpspot
Feature Not Available
Customization
Crisp
Crisp
8.4
Responses: 32
Verified Feature
Helpspot
Helpspot
Not enough data available
User, Role, and Access Management
Crisp
Crisp
8.8
Responses: 8
Verified Feature
Helpspot
Helpspot
Not enough data available
Integration
Crisp
Crisp
8.6
Responses: 7
Verified Feature
Helpspot
Helpspot
Not enough data available
Reporting
Crisp
Crisp
9.0
Responses: 7
Verified Feature
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
Dashboards
Crisp
Crisp
9.5
Responses: 7
Verified Feature
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Reviewers' Company Size
Reviewers of Crisp were most often representing companies in the Small-Business segment, while reviewers for Helpspot were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Crisp
Crisp
93.5%
Helpspot
Helpspot
20.0%
Mid-Market
(51-1000 emp.)
Crisp
Crisp
6.5%
Helpspot
Helpspot
70.0%
Enterprise
(> 1000 emp.)
Crisp
Crisp
0%
Helpspot
Helpspot
10.0%
Reviewers' Industry
Crisp
Crisp Industry
Internet
15.2%
Computer Software
10.9%
Information Technology and Services
8.7%
Telecommunications
6.5%
Insurance
6.5%
Other
52.2%
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Reviews
Most Helpful Favorable Review
Crisp
Tom M.
Administrator in Leisure, Travel & Tourism

The live chat is excellent, what we like most is the number of "plugins" that can be added. The fact of seeing live what is written by the interlocutor makes it possible to anticipate the answers and to save time. E-mail acquisition to be able to respond...

Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Most Helpful Critical Review
Crisp
Boris P.
User in Internet

Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...

Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Discussions
Crisp
Crisp Discussions
Monty the Mongoose crying
Crisp has no discussions with answers
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
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