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Compare Crisp and HelpSpace 
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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
Free
No pricing available
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansHelpSpace
Star Rating
(12)4.4 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpSpaceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crisp excels in its ticket creation user experience, scoring 8.8, while HelpSpace outshines with a score of 9.3, indicating a more intuitive interface for creating support tickets.
- Reviewers mention that HelpSpace offers superior response automation features, with a score of 8.1 compared to Crisp's 8.8, suggesting that users find HelpSpace's automation capabilities less effective in streamlining responses.
- G2 users highlight that HelpSpace's customer and contacts database is rated higher at 9.3, compared to Crisp's 8.9, which indicates that HelpSpace provides a more robust system for managing customer information.
- Users on G2 appreciate Crisp's strong performance in ticket collaboration, scoring 9.4, while HelpSpace follows closely with 9.3, showing that both platforms facilitate teamwork effectively, but Crisp has a slight edge.
- Reviewers say that HelpSpace's generative AI features, particularly in AI text generation and summarization, are rated significantly higher at 8.3, compared to Crisp's lower scores of 7.0 and 6.5, indicating a more advanced AI capability in HelpSpace.
- Users report that Crisp's communication channels, especially in live chat, are rated exceptionally high at 9.4, while HelpSpace's live chat feature is rated lower at 8.3, suggesting that Crisp provides a more effective real-time communication tool.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
HelpSpace
No pricing availableFree Trial
Crisp
Free Trial is available
HelpSpace
Free Trial is available
Ratings
Meets Requirements
8.8
149
9.3
9
Ease of Use
9.0
152
8.7
9
Ease of Setup
8.9
126
9.2
8
Ease of Admin
8.8
101
Not enough data
Quality of Support
9.1
149
8.9
9
Has the product been a good partner in doing business?
8.9
102
Not enough data
Product Direction (% positive)
9.3
142
10.0
9
Features by Category
Ticket and Case Management
8.6
45
8.3
9
8.8
45
|
Verified
8.9
9
8.6
47
|
Verified
Feature Not Available
8.5
45
|
Verified
7.5
8
7.7
38
Feature Not Available
8.9
46
|
Verified
8.1
8
8.9
45
8.7
9
8.8
39
|
Verified
8.9
9
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
8.5
8
9.2
44
|
Verified
8.8
8
9.6
50
|
Verified
Feature Not Available
9.2
45
|
Verified
9.3
7
8.2
35
8.1
7
Platform
8.8
51
|
Verified
8.1
8
8.4
102
|
Verified
8.3
8
8.9
55
|
Verified
7.9
8
8.9
51
|
Verified
7.6
7
8.2
51
|
Verified
7.7
8
8.5
52
|
Verified
8.8
7
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
8.3
8
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
82
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and HelpSpace are categorized as Help Desk
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, and Customer Self-Service
HelpSpace has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpSpace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Marketing and Advertising
16.7%
Information Technology and Services
16.7%
Consulting
8.3%
Government Administration
8.3%
Consumer Services
8.3%
Other
41.7%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
HelpSpace has no discussions with answers
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