Compare Crisp and HelpDesk 
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
Free
$29.00 1 per agent
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansHelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HelpDesk has a slight edge in overall user satisfaction, reflected in its higher G2 Score. Users appreciate its comprehensive toolset, noting that it provides all the necessary features for effective customer support, including great integration with LiveChat.
- Users say that Crisp excels in providing excellent value for its features, especially considering it offers a free entry-level option. Reviewers highlight the platform's clean and powerful user interface, which supports a wide range of functions tailored to small businesses.
- According to verified reviews, HelpDesk is praised for its ease of setup and user-friendliness, with many users finding the onboarding process straightforward. This is complemented by its ability to connect customer tickets to various scenarios, streamlining communication effectively.
- Reviewers mention that Crisp stands out for its responsive customer support, with users describing the support team as friendly and helpful. This level of service is particularly valued by small businesses looking for reliable assistance.
- G2 reviewers highlight that while HelpDesk offers strong customization options, Crisp also provides a great feature set that can be tailored to specific needs. Users appreciate the flexibility of both platforms, but Crisp's customization is noted as particularly beneficial for small businesses.
- Users report that HelpDesk's ticket management features, such as linking multiple emails to a single ticket, enhance the user experience. However, Crisp's chat plugin and tracking capabilities for prospect conversations are also well-received, showcasing its strengths in real-time communication.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Free Trial
Crisp
Free Trial is available
HelpDesk
Free Trial is available
Ratings
Meets Requirements
8.8
152
9.0
28
Ease of Use
9.0
155
9.2
29
Ease of Setup
8.9
128
9.8
7
Ease of Admin
8.8
104
9.4
8
Quality of Support
9.1
152
9.0
28
Has the product been a good partner in doing business?
8.9
104
9.2
8
Product Direction (% positive)
9.3
145
7.5
28
Features by Category
Ticket and Case Management
8.6
45
9.4
26
8.8
46
|
Verified
9.2
26
8.6
47
|
Verified
8.9
24
8.5
45
|
Verified
9.0
24
7.7
38
Feature Not Available
8.9
46
|
Verified
8.8
24
8.9
46
9.1
25
8.8
39
|
Verified
Feature Not Available
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Feature Not Available
9.2
44
|
Verified
8.8
25
9.6
51
|
Verified
9.1
20
9.2
45
|
Verified
8.5
17
8.2
35
Feature Not Available
Platform
8.8
52
|
Verified
9.5
7
8.4
102
|
Verified
9.0
8
8.9
55
|
Verified
9.3
9
8.9
51
|
Verified
9.7
5
8.2
51
|
Verified
8.8
12
8.5
52
|
Verified
9.1
13
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
36
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
9.0
8
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
83
|
Verified
Not enough data
8.8
92
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and HelpDesk are categorized as Help Desk and Customer Self-Service
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, and Live Chat
HelpDesk is categorized as Complaint Management, Contact Center Knowledge Base, and Customer Communications Management
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Higher Education
6.1%
Information Technology and Services
6.1%
Other
39.4%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
HelpDesk has no discussions with answers
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