Compare Crisp and Freshdesk 
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
Free
$19.00 1 User per month billed annually Per Month
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansFreshdesk
Star Rating
(3,715)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Crisp. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual workload.
- Users say that Freshdesk's interface is clean and easy to navigate, making daily support operations less stressful. Reviewers highlight the effectiveness of its SLA management and knowledge base, which contribute to a more efficient workflow when handling multiple customer queries.
- According to verified reviews, Crisp shines in its simplicity and ease of integration, particularly for small businesses. Users find it straightforward to add to their websites, and they appreciate the continuous improvements being made to the product, which enhances their confidence in its reliability.
- Reviewers mention that while Crisp offers a solid shared inbox for team collaboration, it lacks the depth of features found in Freshdesk. Users note that Crisp is effective for live chat and customer support, but they sometimes miss the advanced automation and customization options that Freshdesk provides.
- G2 reviewers highlight the quality of support from Crisp, with many users praising the helpfulness of their customer service team. This support is particularly beneficial for new users, as they receive guidance in setting up their systems effectively, although some users feel that Freshdesk's extensive resources and community forums offer a more comprehensive support experience.
- Users report that Freshdesk is particularly advantageous for teams that require robust ticketing capabilities, as it allows for efficient ticket creation and response management. In contrast, while Crisp is noted for its fast and reliable service, some users feel it may not meet the needs of larger teams that require more complex ticketing solutions.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Crisp
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
152
8.6
3,257
Ease of Use
9.0
155
8.9
3,279
Ease of Setup
8.9
128
8.6
2,336
Ease of Admin
8.8
104
8.7
2,199
Quality of Support
9.1
152
8.7
3,154
Has the product been a good partner in doing business?
8.9
104
8.8
2,122
Product Direction (% positive)
9.3
145
8.8
3,229
Features by Category
Ticket and Case Management
8.6
45
8.9
2238
|
Verified
8.8
46
|
Verified
8.8
2254
|
Verified
8.6
47
|
Verified
8.5
2179
|
Verified
8.5
45
|
Verified
8.5
2058
|
Verified
7.7
38
8.3
1807
|
Verified
8.9
46
|
Verified
8.5
2089
|
Verified
8.9
46
8.7
2018
|
Verified
8.8
39
|
Verified
8.3
1372
|
Verified
Generative AI
8.3
24
7.3
328
8.2
24
7.4
324
Agentic AI - Help Desk
Not enough data
7.1
58
Not enough data
6.8
56
Not enough data
7.2
56
Communication Channels
9.1
44
|
Verified
8.6
1925
|
Verified
9.2
44
|
Verified
8.9
2087
|
Verified
9.6
51
|
Verified
8.4
1313
|
Verified
9.2
45
|
Verified
8.0
1190
|
Verified
8.2
35
7.9
935
|
Verified
Platform
8.8
52
|
Verified
8.1
1156
|
Verified
8.4
102
|
Verified
8.1
1658
|
Verified
8.9
55
|
Verified
8.6
1549
|
Verified
8.9
51
|
Verified
8.3
1149
|
Verified
8.2
51
|
Verified
8.0
1875
|
Verified
8.5
52
|
Verified
8.3
1963
|
Verified
Channels
Not enough data
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Design
Not enough data
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Generative AI
Not enough data
7.7
263
Not enough data
7.7
263
Usability
Not enough data
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Reporting
Not enough data
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Generative AI
Not enough data
7.5
179
Not enough data
7.6
179
Conversational Platform
Not enough data
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
207
Not enough data
7.4
203
Generative AI
8.3
36
7.8
116
8.2
34
7.9
114
7.1
35
7.6
113
Communication
9.3
101
|
Verified
8.8
584
|
Verified
9.2
100
|
Verified
8.7
600
|
Verified
8.4
75
|
Verified
8.7
494
|
Verified
9.3
88
|
Verified
8.5
199
8.7
61
|
Verified
8.2
202
Internal Use
8.4
102
|
Verified
8.1
1658
|
Verified
8.8
92
|
Verified
8.6
203
8.3
82
|
Verified
8.2
186
8.8
83
|
Verified
8.8
558
|
Verified
8.8
92
|
Verified
8.8
518
|
Verified
8.9
91
|
Verified
8.6
546
|
Verified
Generative AI
7.2
24
7.9
140
Self-Service Experience
8.5
46
8.7
960
8.3
45
8.6
912
6.7
36
8.3
684
8.3
31
8.2
239
7.9
35
8.4
257
Self-Service Platform
7.9
34
8.5
253
7.9
35
8.7
261
6.9
31
8.0
222
8.4
35
8.5
238
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
8.8(won by 0.6)
7
8.2
79
8.8(won by 0.8)
7
8.0
79
Process
8.1
16
8.6(won by 0.5)
162
8.2
14
9.3(won by 1.1)
484
8.7(won by 0.1)
14
8.6
371
Channels
9.1
18
9.2(won by 0.1)
479
9.4(won by 0.7)
18
8.7
415
9.6(won by 0.8)
19
8.8
376
7.6
11
8.5(won by 0.9)
340
8.8(won by 0.5)
12
8.3
58
Insight
8.6(tied score)
12
8.6(tied score)
382
8.6
15
8.7(won by 0.1)
169
8.6(tied score)
18
8.6(tied score)
373
9.6(won by 0.5)
16
9.1
445
Generative AI
7.8
12
7.8
86
7.9
12
7.7
85
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Freshdesk are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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