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Compare Crisp and Faveo Help Desk 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
Free
$500 Onetime
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansFaveo Help Desk
Star Rating
(23)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500 Onetime
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Faveo Help Desk excels in providing a highly customizable workflow experience, allowing users to create custom statuses that align with their specific needs. This flexibility is particularly appreciated by those who require tailored solutions for their ticketing processes.
- Users say that Crisp stands out for its excellent customer support, with many highlighting the responsiveness and friendliness of the support team. This level of service is a significant advantage for small businesses looking for reliable assistance.
- Reviewers mention that Faveo Help Desk offers a user-friendly interface with comprehensive reporting features, making it easier for teams to manage their support tickets effectively. However, some users have noted occasional challenges with customer support responsiveness.
- According to verified reviews, Crisp provides great value for its subscription price, with a feature set that supports a wide range of business functions beyond just ticketing. This versatility is a key selling point for small businesses that need an all-in-one solution.
- G2 reviewers highlight that while Faveo Help Desk has a strong ticket creation user experience, Crisp's chat plugin is particularly praised for enhancing customer interaction and tracking conversations, which is vital for businesses focused on engagement.
- Users report that Faveo Help Desk's ease of use is a strong point, with a score that reflects its intuitive design. In contrast, Crisp's ease of setup is also well-regarded, making it a solid choice for businesses looking to implement a help desk solution quickly.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Faveo Help Desk
Help Desk Pro
$500
Onetime
- Use on one domain/site
- Installation & Configuration
- Advance Features
Free Trial
Crisp
Free Trial is available
Faveo Help Desk
No trial information availableRatings
Meets Requirements
8.8
149
8.8
14
Ease of Use
9.0
152
9.2
14
Ease of Setup
8.9
126
8.2
11
Ease of Admin
8.8
101
8.8
11
Quality of Support
9.1
149
8.7
14
Has the product been a good partner in doing business?
8.9
102
8.7
10
Product Direction (% positive)
9.3
142
7.3
13
Features by Category
Ticket and Case Management
8.6
45
9.3
10
8.8
45
|
Verified
8.7
10
8.6
47
|
Verified
8.7
9
8.5
45
|
Verified
9.1
9
7.7
38
8.5
9
8.9
46
|
Verified
8.7
9
8.9
45
9.0
10
8.8
39
|
Verified
8.8
8
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
9.1
9
9.2
44
|
Verified
8.7
9
9.6
50
|
Verified
7.3
5
9.2
45
|
Verified
7.0
5
8.2
35
7.0
5
Platform
8.8
51
|
Verified
8.1
7
8.4
102
|
Verified
8.7
9
8.9
55
|
Verified
8.5
9
8.9
51
|
Verified
6.4
6
8.2
51
|
Verified
8.3
9
8.5
52
|
Verified
9.1
9
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
8.7
9
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
82
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and Faveo Help Desk are categorized as Help Desk and Customer Self-Service
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, and Live Chat
Faveo Help Desk has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Faveo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
28.6%
Higher Education
9.5%
Computer Software
9.5%
Telecommunications
4.8%
Security and Investigations
4.8%
Other
42.9%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Faveo Help Desk has no discussions with answers
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