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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
Free
No pricing available
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansCustomers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crisp excels in providing a free entry-level price, making it an attractive option for small businesses looking to minimize costs, while Customers.ai does not offer a free tier, which may deter budget-conscious users.
- Reviewers mention that Customers.ai outshines Crisp in AI Text Generation and AI Text Summarization, with scores of 9.4 and 10.0 respectively, indicating that users find Customers.ai's capabilities in these areas significantly more effective for generating and summarizing content.
- G2 users highlight that Customers.ai offers superior Quality of Support, scoring 9.7 compared to Crisp's 9.1, suggesting that users feel more supported and satisfied with the assistance they receive from Customers.ai.
- Users on G2 report that Crisp's Pop-up Chat feature scores 9.3, while Customers.ai achieves a perfect score of 10.0, indicating that Customers.ai's implementation of this feature is more effective and user-friendly, enhancing customer engagement.
- Reviewers mention that Customers.ai provides a more robust Team Inbox feature, scoring 10.0 compared to Crisp's 8.7, which suggests that users find it easier to manage team communications and collaboration within Customers.ai.
- Users say that while both products cater well to small businesses, Crisp has a larger market segment representation (87.2% of reviews) compared to Customers.ai (79.2% of reviews), indicating a stronger alignment with the needs of small business users.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Customers.ai
No pricing availableFree Trial
Crisp
Free Trial is available
Customers.ai
Free Trial is available
Ratings
Meets Requirements
8.8
149
9.6
339
Ease of Use
9.0
152
9.6
349
Ease of Setup
8.9
126
9.4
205
Ease of Admin
8.8
101
9.3
119
Quality of Support
9.1
149
9.7
335
Has the product been a good partner in doing business?
8.9
102
9.6
118
Product Direction (% positive)
9.3
142
9.6
306
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
9.8
106
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Messenger
Not enough data
9.7
156
|
Verified
Not enough data
9.7
151
|
Verified
Not enough data
9.7
153
|
Verified
Not enough data
9.7
155
|
Verified
Channels
Not enough data
9.7
160
|
Verified
Not enough data
9.8
148
|
Verified
Not enough data
9.7
136
|
Verified
Not enough data
9.6
125
|
Verified
Not enough data
9.7
128
|
Verified
Customers
Not enough data
9.7
157
|
Verified
Not enough data
9.8
152
Not enough data
9.7
159
|
Verified
Not enough data
9.8
160
|
Verified
Not enough data
9.7
152
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Repeatability and Reportability
Not enough data
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
AI and Automation
Not enough data
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Generative AI
Not enough data
9.6
12
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
Not enough data
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
Not enough data
9.8
120
Not enough data
9.7
119
Not enough data
9.8
118
Not enough data
9.8
117
Not enough data
9.8
118
Platform
Not enough data
9.9
114
Not enough data
9.7
120
Not enough data
9.7
118
Not enough data
9.8
117
Not enough data
9.7
109
Not enough data
9.8
111
Not enough data
9.9
116
Generative AI
Not enough data
9.3
9
Not enough data
9.4
9
Lead Monitoring
Not enough data
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Analytics
Not enough data
9.2
59
Not enough data
9.3
60
Customization
Not enough data
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Generative AI
8.2
35
9.4
6
8.2
34
10.0
6
7.1
35
9.7
6
Communication
9.3
101
|
Verified
10.0
101
9.2
100
|
Verified
9.8
107
8.4
75
|
Verified
9.9
96
9.3
88
|
Verified
9.8
103
8.7
61
|
Verified
9.7
36
Internal Use
8.4
102
|
Verified
9.8
106
8.8
92
|
Verified
9.6
39
8.3
82
|
Verified
9.6
41
8.8
82
|
Verified
9.6
37
8.8
90
|
Verified
10.0
97
8.9
91
|
Verified
9.9
102
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Customers.ai are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Customers.ai is categorized as Sales Engagement, Conversational Marketing, Chatbots, Visitor Identification, Lead Capture, Lead Intelligence, and Retargeting
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
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