# Crexendo vs Webex Calling Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Webex Calling excels in overall user satisfaction, reflected in its higher G2 Score compared to Crexendo. Users appreciate its **reliability** and **seamless integration** as a collaboration platform, allowing them to manage calling, messaging, and meetings from a single application.
- **According to verified reviews** , Crexendo stands out for its exceptional **customer support** , with users highlighting the helpfulness of the support staff. One user noted, "So far, the support staff has been very helpful," indicating a strong commitment to customer service.
- **Users say** that Webex Calling offers a straightforward setup process, making it easy for teams to get started. Reviewers mention that the intuitive interface ensures effortless navigation, which is particularly beneficial for organizations looking for a quick implementation.
- **Reviewers mention** that Crexendo provides a superior experience for small businesses, with many users feeling it is far better than other phone services they have used. This focus on small business needs is reflected in the majority of its reviews coming from this segment.
- **G2 reviewers highlight** that while both platforms offer strong call management features, Crexendo has received higher ratings in this area. Users appreciate its capabilities, stating that it simplifies their communication processes effectively.
- **According to recent feedback** , Webex Calling's performance in real-time call monitoring and analysis is impressive, helping improve team performance and call quality. This feature is particularly valued by mid-market users who require robust management tools.



| | Crexendo | Webex Calling | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 344 | 634 | 
| **Largest Market Segment** | Small-Business (79.0% of reviews) | Mid-Market (41.3% of reviews) | 
| **Entry Level Price** | No pricing available | $0 user/mo | 

---
## Top Pros & Cons

### Crexendo

Pros:
- Customer Support (83 reviews)
- Helpful (75 reviews)

Cons:
- Call Issues (7 reviews)
- Complex Processes (6 reviews)

### Webex Calling

Pros:
- Ease of Use (69 reviews)
- Reliability (50 reviews)

Cons:
- Complex Processes (18 reviews)
- Lack of Intuitiveness (18 reviews)

---
## Ratings Comparison
| Rating | Crexendo | Webex Calling | 
|---|---|---|
  | **Meets Requirements** | 9.8 (279 reviews) | 9.2 (506 reviews) | 
  | **Ease of Use** | 9.6 (284 reviews) | 9.1 (508 reviews) | 
  | **Ease of Setup** | 9.5 (242 reviews) | 8.7 (218 reviews) | 
  | **Ease of Admin** | 9.5 (193 reviews) | 8.7 (93 reviews) | 
  | **Quality of Support** | 9.8 (283 reviews) | 8.9 (478 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (197 reviews) | 8.8 (93 reviews) | 
  | **Product Direction (% positive)** | 9.7 (274 reviews) | 9.1 (493 reviews) | 

---
## Pricing

### Crexendo

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Webex Calling

#### Entry-Level Pricing

Plan: Basic Plan

Price: $0 user/mo

Description: Our free plan has limited access to certain features, but it's a great way for you to try before you buy.

Key Features:
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing

[Browse all 4 editions](https://www.g2.com/products/webex-calling/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | 9.2/10 | 88 |
| **Webex Calling** | N/A | N/A |

#### Channels

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Multi-Channel Coverage** | 9.2 (69 reviews) | Not enough data | 
| **Open Listening** | 9.3 (69 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Communications Strategy Development** | 9.5 (70 reviews) | Not enough data | 
| **Create Content** | 8.8 (65 reviews) | Not enough data | 
| **Personalization** | 9.4 (77 reviews) | Not enough data | 
| **Inbound Identification** | 9.6 (79 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.7 (74 reviews) | Not enough data | 

#### Generative AI

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **AI Text Generation** | 8.8 (30 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (30 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Webex Calling** | N/A | N/A |

#### Channels

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Voice** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Web Chat** | Not enough data | Not enough data | 
| **Mobile SMS** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 
| **Session Queuing** | Not enough data | Not enough data | 
| **Concurrent Calling** | Not enough data | Not enough data | 
| **Speech Analytics** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 
| **Persistent Data** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

#### Administrative

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 
| **Administrator Access** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Webex Calling** | 8.8/10 | 29 |

#### Platform

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.9 (22 reviews) | 
| **Mobile Access** | Not enough data | 8.9 (23 reviews) | 
| **Queue Management** | Not enough data | 8.8 (21 reviews) | 
| **Call Routing** | Not enough data | 8.6 (22 reviews) | 
| **Call Back** | Not enough data | 8.8 (22 reviews) | 
| **IVR** | Not enough data | 8.7 (23 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.0 (22 reviews) | 

#### Generative AI

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.6 (20 reviews) | 

#### Workforce Management

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (22 reviews) | 
| **Performance Evaluation** | Not enough data | 8.1 (21 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 

#### Administrative

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (24 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.1 (22 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Webex Calling** | 9.0/10 | 38 |

#### Basic Communication - Cloud PBX

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Call Management** | Not enough data | 9.2 (28 reviews) | 
| **Communication Management** | Not enough data | 9.2 (26 reviews) | 
| **Scalability** | Not enough data | 9.1 (28 reviews) | 
| **Integrations** | Not enough data | 8.9 (27 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.3 (29 reviews) | 
| **Accessibility** | Not enough data | 9.2 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.8 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 7.9 (25 reviews) | 
| **Support and Reliability** | Not enough data | 8.8 (27 reviews) | 
| **Automated attendant** | Not enough data | 8.3 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | 8.9/10 | 232 |
| **Webex Calling** | 8.7/10 | 419 |

#### Platform Basics - VoIP Providers

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.9 (42 reviews) | 8.6 (44 reviews) | 
| **Call Management** | 9.7 (48 reviews) | 8.5 (53 reviews) | 
| **Network monitoring** | Feature Not Available | 8.6 (43 reviews) | 
| **Integrations** | 8.5 (40 reviews) | 8.6 (57 reviews) | 
| **Virtual PBX** | 9.2 (34 reviews) | 8.6 (41 reviews) | 
| **SIP trunking services** | 8.9 (35 reviews) | 8.6 (42 reviews) | 

#### Basic Communication

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Phone Calls** | 9.9 (220 reviews) | 9.3 (372 reviews) ✓ Verified | 
| **Video Calls** | 8.5 (147 reviews) | 9.1 (336 reviews) ✓ Verified | 
| **Instant Messaging** | 8.8 (154 reviews) | 9.0 (333 reviews) ✓ Verified | 
| **Screen Sharing** | 8.3 (137 reviews) | 8.9 (331 reviews) | 
| **Conference Calls** | 9.3 (163 reviews) | 9.1 (353 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.7 (194 reviews) | 9.0 (333 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (22 reviews) | 8.1 (36 reviews) | 
| **Cross-system Integration** | 7.9 (22 reviews) | 8.3 (40 reviews) | 
| **Adaptive Learning** | Feature Not Available | 8.3 (37 reviews) | 
| **Proactive Assistance** | Feature Not Available | 8.3 (36 reviews) | 

#### Access

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Software Pairing** | 8.6 (133 reviews) | 8.9 (308 reviews) | 
| **Browser Extension** | 8.8 (135 reviews) | 8.8 (302 reviews) | 
| **Individual Download** | Feature Not Available | 9.0 (303 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Hold Music** | 9.1 (175 reviews) | 8.6 (312 reviews) | 
| **Automated Attendants** | 9.4 (190 reviews) | 8.8 (310 reviews) | 
| **VOiP Number** | 9.6 (193 reviews) | 9.0 (312 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | 9.7/10 | 25 |
| **Webex Calling** | 8.9/10 | 164 |

#### Agentic AI - UCaaS Platforms

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 
| **Adaptive Learning** | Feature Not Available | 8.0 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (10 reviews) | 

#### Extensions

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Tenancy Flexibility** | 10.0 (17 reviews) | 9.2 (130 reviews) ✓ Verified | 
| **Native VoIP** | 10.0 (19 reviews) | 9.3 (133 reviews) ✓ Verified | 
| **CCaaS Option** | 9.9 (17 reviews) | 9.3 (101 reviews) | 

#### Features

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Voicemail to Email** | 10.0 (22 reviews) | 9.2 (133 reviews) | 
| **Voicemail to SMS** | 10.0 (18 reviews) | 9.1 (102 reviews) | 
| **File Sharing** | 9.1 (15 reviews) | 9.0 (144 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.5 (16 reviews) | 9.4 (147 reviews) ✓ Verified | 
| **Video Conferencing** | 9.4 (14 reviews) | 9.4 (144 reviews) ✓ Verified | 
| **Conference Transcripts** | 9.0 (13 reviews) | 9.0 (133 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Webex Calling** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Webex Calling** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Crexendo | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Crexendo (3):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Webex Calling (2):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | Crexendo | Webex Calling | 
|---|---|---|
| **Small-Business** | 79.0% | 29.9% | 
| **Mid-Market** | 20.7% | 41.3% | 
| **Enterprise** | 0.3% | 28.8% | 

### By Industry

#### Crexendo

- **Non-Profit Organization Management:** 9.4%
- **Construction:** 6.9%
- **Hospital & Health Care:** 5.7%
- **Automotive:** 4.2%
- **Accounting:** 3.6%
- **Legal Services:** 3.6%
- **Financial Services:** 3.3%
- **Government Administration:** 3.3%
- **Utilities:** 3.0%
- **Primary/Secondary Education:** 2.7%
- **Other:** 54.1%

#### Webex Calling

- **Information Technology and Services:** 25.8%
- **Computer Software:** 5.8%
- **Consumer Services:** 5.4%
- **Telecommunications:** 5.4%
- **Marketing and Advertising:** 3.5%
- **Computer & Network Security:** 3.1%
- **Education Management:** 2.6%
- **Financial Services:** 2.6%
- **Higher Education:** 2.6%
- **Accounting:** 2.3%
- **Other:** 40.8%

---
## Alternatives

### Alternatives to Crexendo

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3372 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)

### Alternatives to Webex Calling

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)

---
## Top Discussions

### Crexendo

- Title: [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) — 2 comments
  > **Top comment:** "They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services."

### Webex Calling

- Title: [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) — 2 comments
  > **Top comment:** "Webex Calling is a cloud-based business phone system provided by Cisco's Webex platform. It allows users to make calls over the internet, enabling voice..."
- Title: [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) — 2 comments
  > **Top comment:** "WebEx calling has different options the Basic is free you can call anyone with a WebEx account. 
Call is $ 17.00 per license Call anyone with a WebEx..."
- Title: [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) — 2 comments
  > **Top comment:** "Cisco unified communication manager "
- Title: [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Most enterprises can't afford to rip and replace their phone systems to go to the cloud. With Cisco, we allow enterprises to protect their investment  while..."
- Title: [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Webex Calling is globally available and supports multi-site, multi-national enterprises and is sold through Cisco's trusted network of partners."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crexendo-vs-webex-calling)