# Crexendo vs VoIP.ms Comparison --- ## AI Generated Summary - **G2 reviewers report** that Crexendo excels in customer support, with many users highlighting the helpfulness of their staff. One user mentioned, "So far, the support staff has been very helpful," indicating a strong commitment to user satisfaction. - **Users say** that Crexendo offers a superior overall experience compared to VoIP.ms, with a higher satisfaction score reflecting its intuitive features and ease of use. Reviewers noted, "It is far superior than other phone services our organization has used," showcasing its effectiveness for small businesses. - **According to verified reviews** , VoIP.ms stands out for its flexibility and cost-effectiveness, particularly for businesses with complex requirements. One user praised its "outstanding" pricing model, which allows for a pay-as-you-go approach, making it an attractive option for budget-conscious users. - **Reviewers mention** that Crexendo's implementation process is quick and user-friendly, with many appreciating the intuitive onboarding wizard. This ease of setup is a significant advantage for businesses looking to minimize downtime during transitions. - **Users highlight** that while VoIP.ms offers competitive features, it may not match the overall user experience provided by Crexendo. For instance, some users have expressed challenges with configuration, suggesting that the learning curve could be steeper for new users. - **G2 reviewers note** that Crexendo's robust feature set, including high-quality conference calls and automated attendants, contributes to a more seamless communication experience. Users have remarked on the quality of phone calls, stating, "Increased our caller to customer transparency," which is crucial for effective business operations. | | Crexendo | VoIP.ms | |---|---|---| | **Star Rating** | 4.9 out of 5 | 4.6 out of 5 | | **Total Reviews** | 344 | 106 | | **Largest Market Segment** | Small-Business (79.0% of reviews) | Small-Business (89.9% of reviews) | | **Entry Level Price** | No pricing available | $0.01 | --- ## Top Pros & Cons ### Crexendo Pros: - Customer Support (76 reviews) - Helpful (66 reviews) Cons: - Call Issues (6 reviews) - Number Issues (5 reviews) ### VoIP.ms Pros: - Affordable (1 reviews) - Options Variety (1 reviews) Cons: - Account Management (1 reviews) - Phone Number Issues (1 reviews) --- ## Ratings Comparison | Rating | Crexendo | VoIP.ms | |---|---|---| | **Meets Requirements** | 9.8 (279 reviews) | 9.1 (64 reviews) | | **Ease of Use** | 9.6 (284 reviews) | 9.1 (64 reviews) | | **Ease of Setup** | 9.5 (242 reviews) | 8.8 (49 reviews) | | **Ease of Admin** | 9.5 (193 reviews) | 9.3 (47 reviews) | | **Quality of Support** | 9.8 (283 reviews) | 9.1 (62 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (197 reviews) | 9.3 (48 reviews) | | **Product Direction (% positive)** | 9.7 (274 reviews) | 9.1 (53 reviews) | --- ## Pricing ### Crexendo #### Entry-Level Pricing No pricing available #### Free Trial No information available ### VoIP.ms #### Entry-Level Pricing Plan: Local Pay Per Minute - CAN & US48 Price: $0.01 Description: Get instant access to 50+ robust features including Call Encryption, Call Recording, Ring Groups, Digital Receptionist (IVR) and much more at a fraction of the cost. Key Features: - • Local phone numbers (DIDs) starting at $1.10/unt - • Outgoing Calls starting at $0.01/min in US48 and $0.005/min in Canada [Browse all 3 editions](https://www.g2.com/products/voip-ms/pricing) #### Free Trial No --- ## Features Comparison By Category ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Crexendo** | 9.2/10 | 88 | | **VoIP.ms** | N/A | N/A | #### Channels | Feature | Crexendo | VoIP.ms | |---|---|---| | **Multi-Channel Coverage** | 9.2 (69 reviews) | Not enough data | | **Open Listening** | 9.3 (69 reviews) | Not enough data | | **Physical Media** | Feature Not Available | Not enough data | #### Design | Feature | Crexendo | VoIP.ms | |---|---|---| | **Communications Strategy Development** | 9.5 (70 reviews) | Not enough data | | **Create Content** | 8.8 (65 reviews) | Not enough data | | **Personalization** | 9.4 (77 reviews) | Not enough data | | **Inbound Identification** | 9.6 (79 reviews) | Not enough data | | **Regulatory Compliance** | 9.7 (74 reviews) | Not enough data | #### Generative AI | Feature | Crexendo | VoIP.ms | |---|---|---| | **AI Text Generation** | 8.8 (30 reviews) | Not enough data | | **AI Text Summarization** | 8.8 (30 reviews) | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Crexendo** | N/A | N/A | | **VoIP.ms** | N/A | N/A | #### Channels | Feature | Crexendo | VoIP.ms | |---|---|---| | **Voice** | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | | **Web Chat** | Not enough data | Not enough data | | **Mobile SMS** | Not enough data | Not enough data | | **Email** | Not enough data | Not enough data | #### Generative AI | Feature | Crexendo | VoIP.ms | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Functions | Feature | Crexendo | VoIP.ms | |---|---|---| | **Session Routing** | Not enough data | Not enough data | | **Session Queuing** | Not enough data | Not enough data | | **Concurrent Calling** | Not enough data | Not enough data | | **Speech Analytics** | Not enough data | Not enough data | | **Auto Dialer** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Inbound Screen Pop** | Not enough data | Not enough data | | **Persistent Data** | Not enough data | Not enough data | #### Agentic AI - Contact Center | Feature | Crexendo | VoIP.ms | |---|---|---| | **Autonomous Task Execution** | Feature Not Available | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | | **Proactive Assistance** | Feature Not Available | Not enough data | #### Administrative | Feature | Crexendo | VoIP.ms | |---|---|---| | **Session Summary Notes** | Not enough data | Not enough data | | **Administrator Access** | Not enough data | Not enough data | | **Reporting & Dashboards** | Not enough data | Not enough data | | **Session Recording** | Not enough data | Not enough data | | **Agent Scheduling and Assignment** | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Crexendo** | 8.9/10 | 232 | | **VoIP.ms** | 8.9/10 | 61 | #### Platform Basics - VoIP Providers | Feature | Crexendo | VoIP.ms | |---|---|---| | **PBX systems, VoIP Softphone** | 8.9 (42 reviews) | Not enough data | | **Call Management** | 9.7 (48 reviews) | Not enough data | | **Network monitoring** | Feature Not Available | Not enough data | | **Integrations** | 8.5 (40 reviews) | Not enough data | | **Virtual PBX** | 9.2 (34 reviews) | Not enough data | | **SIP trunking services** | 8.9 (35 reviews) | Not enough data | #### Basic Communication | Feature | Crexendo | VoIP.ms | |---|---|---| | **Phone Calls** | 9.9 (220 reviews) | 9.6 (49 reviews) | | **Video Calls** | 8.5 (147 reviews) | Feature Not Available | | **Instant Messaging** | 8.8 (154 reviews) | 7.9 (24 reviews) | | **Screen Sharing** | 8.3 (137 reviews) | Feature Not Available | | **Conference Calls** | 9.3 (163 reviews) | 8.9 (31 reviews) | | **Desk-to-Desk Calls** | 9.7 (194 reviews) | 8.9 (30 reviews) | #### Agentic AI - VoIP Providers | Feature | Crexendo | VoIP.ms | |---|---|---| | **Autonomous Task Execution** | 7.6 (22 reviews) | Not enough data | | **Cross-system Integration** | 7.9 (22 reviews) | Not enough data | | **Adaptive Learning** | Feature Not Available | Not enough data | | **Proactive Assistance** | Feature Not Available | Not enough data | #### Access | Feature | Crexendo | VoIP.ms | |---|---|---| | **Software Pairing** | 8.6 (133 reviews) | 8.8 (21 reviews) | | **Browser Extension** | 8.8 (135 reviews) | Feature Not Available | #### Advanced Features | Feature | Crexendo | VoIP.ms | |---|---|---| | **Hold Music** | 9.1 (175 reviews) | 8.6 (29 reviews) | | **Automated Attendants** | 9.4 (190 reviews) | 8.9 (28 reviews) | | **VOiP Number** | 9.6 (193 reviews) | 9.4 (44 reviews) | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Crexendo** | N/A | N/A | | **VoIP.ms** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Crexendo | VoIP.ms | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Crexendo | VoIP.ms | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Crexendo | VoIP.ms | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Crexendo | VoIP.ms | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Crexendo** | 9.7/10 | 25 | | **VoIP.ms** | N/A | N/A | #### Agentic AI - UCaaS Platforms | Feature | Crexendo | VoIP.ms | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Feature Not Available | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Extensions | Feature | Crexendo | VoIP.ms | |---|---|---| | **Tenancy Flexibility** | 10.0 (17 reviews) | Not enough data | | **Native VoIP** | 10.0 (19 reviews) | Not enough data | | **CCaaS Option** | 9.9 (17 reviews) | Not enough data | #### Features | Feature | Crexendo | VoIP.ms | |---|---|---| | **Voicemail to Email** | 10.0 (22 reviews) | Not enough data | | **Voicemail to SMS** | 10.0 (18 reviews) | Not enough data | | **File Sharing** | 9.1 (15 reviews) | Not enough data | | **Voice Conferencing** | 9.5 (16 reviews) | Not enough data | | **Video Conferencing** | 9.4 (14 reviews) | Not enough data | | **Conference Transcripts** | 9.0 (13 reviews) | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **Crexendo** | N/A | N/A | | **VoIP.ms** | N/A | N/A | #### Customer Query Resolution - AI Customer Support Agents | Feature | Crexendo | VoIP.ms | |---|---|---| | **Automated Ticket Resolution** | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Knowledge Base Utilization** | Not enough data | Not enough data | | **Multilingual Support** | Not enough data | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | Crexendo | VoIP.ms | |---|---|---| | **Proactive Customer Outreach** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Escalation Handling** | Not enough data | Not enough data | | **Workflow Optimization** | Not enough data | Not enough data | #### Automation | Feature | Crexendo | VoIP.ms | |---|---|---| | **Customer Interaction Automation** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | #### Autonomy | Feature | Crexendo | VoIP.ms | |---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Crexendo** | N/A | N/A | | **VoIP.ms** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Crexendo | VoIP.ms | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to Crexendo (5):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## Reviewer Demographics ### By Company Size | Segment | Crexendo | VoIP.ms | |---|---|---| | **Small-Business** | 79.0% | 89.9% | | **Mid-Market** | 20.7% | 9.0% | | **Enterprise** | 0.3% | 1.1% | ### By Industry #### Crexendo - **Non-Profit Organization Management:** 9.4% - **Construction:** 6.9% - **Hospital & Health Care:** 5.7% - **Automotive:** 4.2% - **Accounting:** 3.6% - **Legal Services:** 3.6% - **Financial Services:** 3.3% - **Government Administration:** 3.3% - **Utilities:** 3.0% - **Primary/Secondary Education:** 2.7% - **Other:** 54.1% #### VoIP.ms - **Information Technology and Services:** 14.6% - **Computer Software:** 10.1% - **Computer & Network Security:** 5.6% - **Marketing and Advertising:** 5.6% - **Legal Services:** 4.5% - **Retail:** 4.5% - **Financial Services:** 4.5% - **Internet:** 3.4% - **Real Estate:** 3.4% - **Health, Wellness and Fitness:** 2.2% - **Other:** 41.6% --- ## Alternatives ### Alternatives to Crexendo - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1367 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56391 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews) ### Alternatives to VoIP.ms - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1367 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (521 reviews) --- ## Top Discussions ### Crexendo - Title: [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) — 2 comments > **Top comment:** "They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services." ### VoIP.ms - Title: [What is the most reliable, home Analog Telephone Adapter VoIP 1 FXS](https://www.g2.com/discussions/50784-what-is-the-most-reliable-home-analog-telephone-adapter-voip-1-fxs) — 2 comments, 1 upvote > **Top comment:** "I found the lack of product selection and availability, 20-year-old designs, and generally poor line output quality are major issues with VOIP ATA devices. ..." - Title: [SMS & MMS](https://www.g2.com/discussions/sms-mms) — 1 comment, 1 upvote > **Top comment:** "I'm fortunate to have come across the top telephone providers when visiting https://freezvon.com/virtual-number/united-kingdom and with united kingdom..." - Title: [How can I advertise and promote VOIP.ms?](https://www.g2.com/discussions/50790-how-can-i-advertise-and-promote-voip-ms) — 1 comment, 2 upvotes > **Top comment:** "In matters of analysis, it is true and effective in development, improving." - Title: [What sip phone do you enjoy?](https://www.g2.com/discussions/50780-what-sip-phone-do-you-enjoy) — 1 comment, 1 upvote > **Top comment:** "My most recent acquisition was the Yealink T-21. Very nice phone for very good price. Upgrade to the most recent software to avoid unwanted probing calls..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crexendo-vs-voip-ms)