Compare Crexendo and Ultatel 
At a Glance
Market Segments
Small-Business (78.4% of reviews)
Small-Business (76.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $18.00 1 User Per Month
Crexendo
Star Rating
(334)4.9 out of 5
Market Segments
Small-Business (78.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrexendoUltatel
Star Rating
(47)4.7 out of 5
Market Segments
Small-Business (76.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $18.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crexendo excels in overall user satisfaction, boasting a higher G2 Score compared to Ultatel. Users appreciate the helpful support staff and the platform's superior performance compared to other phone services they've used.
- Users say that Crexendo's implementation process is notably quick and intuitive, with many highlighting the easy onboarding experience. In contrast, while Ultatel also receives praise for its setup, some users feel that Crexendo's approach is more streamlined.
- Reviewers mention that Crexendo offers a broader range of features, particularly in call management and integrations, which users find beneficial for their business needs. For instance, users have noted the platform's advanced call routing capabilities, which enhance operational efficiency.
- According to verified reviews, both platforms provide reliable support, but Ultatel users particularly appreciate the immediate assistance they receive without long wait times. This level of service is often highlighted as a key strength, especially during the onboarding process.
- Users highlight that Crexendo's quality of support is consistently rated higher, with many praising the dedicated customer service they receive. This contrasts with Ultatel, where users also commend the support but note that it may not always match the responsiveness of Crexendo.
- Reviewers note that while both platforms cater well to small businesses, Crexendo has a slight edge in user experience, particularly in ease of use and administration. Users have expressed that Crexendo's interface is more intuitive, making daily operations smoother.
Pricing
Entry-Level Pricing
Crexendo
No pricing availableUltatel
Essential
Starting at $18.00
1 User Per Month
- Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
- Unlimited US & Canada Calling
- Business SMS and MMS
Free Trial
Crexendo
No trial information availableUltatel
No trial information availableRatings
Meets Requirements
9.8
272
9.3
46
Ease of Use
9.7
277
9.4
47
Ease of Setup
9.5
235
9.3
34
Ease of Admin
9.5
192
8.9
34
Quality of Support
9.8
276
9.5
41
Has the product been a good partner in doing business?
9.8
196
9.3
32
Product Direction (% positive)
9.7
269
9.8
47
Features by Category
Channels
9.2
69
Not enough data
9.3
69
Not enough data
Feature Not Available
Not enough data
Design
9.5
70
Not enough data
8.8
65
Not enough data
9.4
77
Not enough data
9.6
79
Not enough data
9.7
74
Not enough data
Generative AI
8.8
30
Not enough data
8.8
30
Not enough data
Channels
Not enough data
9.7
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.8
7
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.7
5
Agentic AI - Contact Center
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
9.8
7
Not enough data
9.4
8
Not enough data
10.0
7
Not enough data
9.2
6
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.9
42
8.3
6
9.7
46
9.3
9
Feature Not Available
6.9
6
8.5
39
6.7
7
9.2
34
5.7
5
8.9
35
7.7
5
Basic Communication
9.9
216
9.6
39
8.5
147
8.1
32
8.8
154
8.9
37
8.3
137
7.9
28
9.3
162
9.3
34
9.7
192
9.3
27
Agentic AI - VoIP Providers
7.6
22
Not enough data
7.9
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Access
8.6
132
8.0
27
8.8
135
7.7
22
Feature Not Available
8.3
23
Advanced Features
9.1
174
8.8
31
9.4
189
9.5
33
9.6
192
9.6
35
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Extensions
10.0
17
Not enough data
10.0
19
Not enough data
9.9
17
Not enough data
Features
10.0
22
Not enough data
10.0
18
Not enough data
9.1
15
Not enough data
9.5
16
Not enough data
9.4
14
Not enough data
9.0
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crexendo and Ultatel are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Unique Categories
Crexendo is categorized as Customer Communications Management and AI Customer Support Agents
Ultatel is categorized as Video Conferencing
Reviews
Reviewers' Company Size
Crexendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ultatel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
8.6%
Construction
7.1%
Hospital & Health Care
5.6%
Automotive
4.3%
Accounting
3.7%
Other
70.7%
Information Technology and Services
10.6%
Non-Profit Organization Management
10.6%
Hospital & Health Care
8.5%
Health, Wellness and Fitness
6.4%
Construction
6.4%
Other
57.4%
Discussions
What is Crexendo used for?
2 Comments
MP
They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services.Read more
Crexendo has no more discussions with answers
Ultatel has no discussions with answers
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