# Crexendo vs Five9 Intelligent Cloud Contact Center Platform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Five9 excels in customization options, allowing users to tailor data inputs and integrations to fit their specific needs. This flexibility is highlighted by users who appreciate the ease of use and implementation, making it a strong choice for businesses looking for a versatile contact center solution.
- **Users say** that Crexendo stands out for its exceptional customer support, with many praising the responsiveness and helpfulness of their representatives. One user noted that they could easily reach out to a knowledgeable human for assistance, which enhances the overall user experience.
- **Reviewers mention** that Five9 offers robust reporting features, particularly with its new module that provides insights into customer calls. This capability helps businesses identify potential issues proactively, making it a valuable tool for improving customer interactions.
- **According to verified reviews** , Crexendo is recognized for its user-friendly interface and affordability, making it particularly appealing for small businesses. Users appreciate the mobile app, which allows them to manage their communications on the go, further enhancing its practicality.
- **G2 reviewers highlight** that while Five9 has a solid overall rating, it faces challenges in areas like ease of setup and administrative tasks compared to Crexendo. Users have noted that Crexendo's streamlined processes make it easier for small businesses to get started and manage their systems effectively.
- **Users report** that Five9's quality of support is commendable, but it still falls short of the extraordinary support experience that Crexendo provides. Many users of Crexendo feel that their issues are resolved quickly and efficiently, which contributes to a more satisfying overall experience.



| | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 354 | 618 | 
| **Largest Market Segment** | Small-Business (79.1% of reviews) | Mid-Market (57.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Crexendo

Pros:
- Customer Support (83 reviews)
- Helpful (75 reviews)

Cons:
- Call Issues (7 reviews)
- Complex Processes (6 reviews)

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (118 reviews)
- Customer Support (85 reviews)

Cons:
- Call Issues (43 reviews)
- Complexity (35 reviews)

---
## Ratings Comparison
| Rating | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
  | **Meets Requirements** | 9.8 (287 reviews) | 8.4 (502 reviews) | 
  | **Ease of Use** | 9.6 (292 reviews) | 8.4 (512 reviews) | 
  | **Ease of Setup** | 9.5 (250 reviews) | 8.0 (368 reviews) | 
  | **Ease of Admin** | 9.5 (196 reviews) | 8.1 (311 reviews) | 
  | **Quality of Support** | 9.7 (291 reviews) | 8.3 (483 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (200 reviews) | 8.6 (310 reviews) | 
  | **Product Direction (% positive)** | 9.6 (283 reviews) | 7.5 (493 reviews) | 

---
## Pricing

### Crexendo

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Ticket and Case Management

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.3 (8 reviews) | 
| **Customization ** | Not enough data | 7.9 (56 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (10 reviews) | 
| **Integration** | Not enough data | 8.7 (9 reviews) | 
| **Reporting** | Not enough data | 8.1 (9 reviews) | 
| **Dashboards** | Not enough data | 8.3 (8 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |

#### Dialing Options

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (144 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.9 (138 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 6.4 (7 reviews) | 

#### Agent Tools

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.8 (122 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.6 (134 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (146 reviews) ✓ Verified | 

#### Automation

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.4 (126 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.7 (124 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.4 (118 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 4.2 (6 reviews) | 
| **Compliance Monitoring** | Not enough data | 3.9 (6 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 3.9 (6 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Administration

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | 9.2/10 | 88 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Channels

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Multi-Channel Coverage** | 9.2 (69 reviews) | Not enough data | 
| **Open Listening** | 9.3 (69 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Communications Strategy Development** | 9.5 (70 reviews) | Not enough data | 
| **Create Content** | 8.8 (65 reviews) | Not enough data | 
| **Personalization** | 9.4 (77 reviews) | Not enough data | 
| **Inbound Identification** | 9.6 (79 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.7 (74 reviews) | Not enough data | 

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | 8.8 (30 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (30 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 |

#### Quality Assurance

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Evaluation** | Not enough data | 8.5 (51 reviews) | 
| **Calibration** | Not enough data | 8.4 (50 reviews) | 
| **Reports** | Not enough data | 8.4 (52 reviews) | 

#### Engagement

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Feedback** | Not enough data | 8.4 (49 reviews) | 
| **Dashboards** | Not enough data | 8.4 (56 reviews) | 
| **Training** | Not enough data | 8.4 (50 reviews) | 

#### Performance

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Integrations** | Not enough data | 8.8 (56 reviews) | 
| **Compliance** | Not enough data | 8.9 (51 reviews) | 

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.1 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (11 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 325 |

#### Channels

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice** | Not enough data | 8.9 (239 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.5 (171 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 7.9 (170 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 7.4 (163 reviews) ✓ Verified | 
| **Email** | Not enough data | 7.5 (171 reviews) ✓ Verified | 

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.2 (58 reviews) | 

#### Functions

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (259 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.8 (258 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.7 (230 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.1 (163 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.7 (194 reviews) ✓ Verified | 
| **IVR** | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.8 (209 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.6 (190 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 6.2 (33 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (40 reviews) | 
| **Proactive Assistance** | Feature Not Available | 6.6 (35 reviews) | 

#### Administrative

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.2 (229 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.7 (247 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.4 (263 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.7 (204 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (172 reviews) ✓ Verified | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |

#### Compliance

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Regulations** | Not enough data | 8.8 (59 reviews) | 
| **Updates** | Not enough data | 8.8 (62 reviews) | 
| **Exemptions** | Not enough data | 8.5 (57 reviews) | 

#### Management

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Scrubbing** | Not enough data | 8.6 (56 reviews) | 
| **Blocking** | Not enough data | 8.5 (59 reviews) | 
| **Campaign Management** | Not enough data | 8.6 (60 reviews) | 
| **Screening** | Not enough data | 8.5 (60 reviews) | 

#### Integration

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Phone Systems** | Not enough data | 8.8 (61 reviews) | 
| **Marketing & CRM** | Not enough data | 8.5 (60 reviews) | 
| **Third-Party** | Not enough data | 8.5 (57 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |

#### ServiceNow Apps

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.0 (7 reviews) | 
| **Value** | Not enough data | 9.8 (7 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Feature Not Available | 
| **Adaptive Responses** | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.2/10 | 61 |

#### Workforce Management

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.5 (50 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 8.6 (52 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.3 (51 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 8.2 (50 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 6.5 (47 reviews) | 

#### Administration

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Automation** | Not enough data | 8.0 (50 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 8.1 (54 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.1 (55 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.2 (48 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.3 (46 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Conversational Platform

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Messaging Channels

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 |

#### Platform

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.7 (92 reviews) | 
| **Mobile Access** | Not enough data | 6.7 (87 reviews) | 
| **Queue Management** | Not enough data | 8.3 (96 reviews) | 
| **Call Routing** | Not enough data | 8.7 (101 reviews) | 
| **Call Back** | Not enough data | 8.7 (98 reviews) | 
| **IVR** | Not enough data | 8.5 (96 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.9 (100 reviews) | 

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.1 (29 reviews) | 

#### Workforce Management

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.9 (93 reviews) | 
| **Performance Evaluation** | Not enough data | 8.9 (93 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (12 reviews) | 

#### Administrative

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Recording** | Not enough data | 9.0 (96 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (100 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |

#### Customer Support

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Text** | Not enough data | 8.1 (31 reviews) | 
| **Speech** | Not enough data | 8.2 (31 reviews) | 
| **Knowledge Base** | Not enough data | 7.8 (31 reviews) | 

#### Automation

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 7.7 (30 reviews) | 
| **Customization** | Not enough data | 8.4 (30 reviews) | 
| **Intelligent Routing** | Not enough data | 8.1 (29 reviews) | 

#### Artificial Intelligence

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Learning** | Not enough data | Feature Not Available | 
| **Language** | Not enough data | 7.8 (29 reviews) | 
| **Conversational AI** | Not enough data | 7.5 (29 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 |

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 6.6 (15 reviews) | 
| **AI Text-to-Speech** | Not enough data | 5.4 (14 reviews) | 

#### Communication

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.7 (56 reviews) | 
| **Notifications** | Not enough data | 8.9 (57 reviews) | 
| **Targeted Emails** | Not enough data | 8.1 (50 reviews) | 
| **In-App Messaging** | Not enough data | 8.4 (52 reviews) | 
| **Co-Browsing** | Not enough data | 8.1 (43 reviews) | 

####  Internal Use

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customization ** | Not enough data | 7.9 (56 reviews) | 
| **Conversation Archiving** | Not enough data | 8.0 (46 reviews) | 
| **Lead Development** | Not enough data | 7.7 (45 reviews) | 
| **Knowledge Base** | Not enough data | 8.4 (48 reviews) | 
| **Team Inbox ** | Not enough data | 7.9 (49 reviews) | 
| **Customer Profiles** | Not enough data | 8.4 (50 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 5.3 (6 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### AI Compliance

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | 8.9/10 | 241 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.9 (43 reviews) | Not enough data | 
| **Call Management** | 9.7 (52 reviews) | Not enough data | 
| **Network monitoring** | Feature Not Available | Not enough data | 
| **Integrations** | 8.5 (41 reviews) | Not enough data | 
| **Virtual PBX** | 9.2 (34 reviews) | Not enough data | 
| **SIP trunking services** | 8.9 (35 reviews) | Not enough data | 

#### Basic Communication

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Phone Calls** | 9.9 (226 reviews) | Not enough data | 
| **Video Calls** | 8.5 (147 reviews) | Not enough data | 
| **Instant Messaging** | 8.8 (155 reviews) | Not enough data | 
| **Screen Sharing** | 8.3 (137 reviews) | Not enough data | 
| **Conference Calls** | 9.3 (163 reviews) | Not enough data | 
| **Desk-to-Desk Calls** | 9.7 (195 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (22 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

#### Access

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Software Pairing** | 8.6 (133 reviews) | Not enough data | 
| **Browser Extension** | 8.8 (135 reviews) | Not enough data | 
| **Individual Download** | Feature Not Available | Not enough data | 

#### Advanced Features

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Hold Music** | 9.1 (175 reviews) | Not enough data | 
| **Automated Attendants** | 9.4 (191 reviews) | Not enough data | 
| **VOiP Number** | 9.6 (194 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |

#### Agentic AI - Outbound Call Tracking

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (8 reviews) | 

#### Calling

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Record Calls** | Not enough data | 9.3 (12 reviews) | 
| **Generate Location** | Not enough data | 8.2 (11 reviews) | 
| **Call Types** | Not enough data | 8.6 (11 reviews) | 
| **Click-to-Call** | Not enough data | 9.2 (12 reviews) | 
| **Auto Dialer** | Not enough data | 9.2 (12 reviews) | 

#### Contacts

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (12 reviews) | 
| **Information Locater** | Not enough data | 8.8 (10 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (12 reviews) | 

#### Insights

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Notes** | Not enough data | 8.3 (12 reviews) | 
| **Daily Summary** | Not enough data | 8.8 (11 reviews) | 
| **Automated Voicemails** | Not enough data | 9.0 (12 reviews) | 
| **Automated Emails** | Not enough data | 8.2 (12 reviews) | 
| **Sorts Prospects** | Not enough data | 8.3 (10 reviews) | 
| **Automated Note Taking** | Not enough data | 7.6 (9 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | 9.7/10 | 25 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Tenancy Flexibility** | 10.0 (17 reviews) | Not enough data | 
| **Native VoIP** | 10.0 (19 reviews) | Not enough data | 
| **CCaaS Option** | 9.9 (17 reviews) | Not enough data | 

#### Features

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voicemail to Email** | 10.0 (22 reviews) | Not enough data | 
| **Voicemail to SMS** | 10.0 (18 reviews) | Not enough data | 
| **File Sharing** | 9.1 (15 reviews) | Not enough data | 
| **Voice Conferencing** | 9.5 (16 reviews) | Not enough data | 
| **Video Conferencing** | 9.4 (14 reviews) | Not enough data | 
| **Conference Transcripts** | 9.0 (13 reviews) | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Reporting

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Retail Management** | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Feature Not Available | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Crexendo** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Crexendo (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Five9 Intelligent Cloud Contact Center Platform (22):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Crexendo | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Small-Business** | 79.1% | 23.1% | 
| **Mid-Market** | 20.6% | 57.0% | 
| **Enterprise** | 0.3% | 19.9% | 

### By Industry

#### Crexendo

- **Non-Profit Organization Management:** 9.7%
- **Construction:** 7.4%
- **Hospital & Health Care:** 6.2%
- **Automotive:** 4.1%
- **Accounting:** 3.5%
- **Legal Services:** 3.5%
- **Financial Services:** 3.2%
- **Government Administration:** 3.2%
- **Utilities:** 2.9%
- **Primary/Secondary Education:** 2.7%
- **Other:** 53.4%

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 8.8%
- **Financial Services:** 8.0%
- **Insurance:** 6.9%
- **Information Technology and Services:** 6.2%
- **Telecommunications:** 5.2%
- **Hospital & Health Care:** 5.2%
- **Marketing and Advertising:** 4.5%
- **Education Management:** 4.2%
- **Computer Software:** 2.9%
- **Higher Education:** 2.8%
- **Other:** 45.2%

---
## Alternatives

### Alternatives to Crexendo

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3582 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1404 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4195 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3389 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (931 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56484 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2523 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1613 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6994 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1404 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)

---
## Top Discussions

### Crexendo

- Title: [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) — 2 comments
  > **Top comment:** "They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services."

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crexendo-vs-five9-intelligent-cloud-contact-center-platform)