Compare Crexendo and Dialpad Connect 
At a Glance
Market Segments
Small-Business (78.4% of reviews)
Small-Business (57.8% of reviews)
Entry-Level Pricing
No pricing available
$25 Per user, per month invoiced annually
Crexendo
Star Rating
(334)4.9 out of 5
Market Segments
Small-Business (78.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrexendoDialpad Connect
Star Rating
(4,074)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, with many praising its clean interface that allows new team members to quickly adapt with minimal training. Users appreciate the ability to manage calls, messages, and meetings all in one platform, highlighting the reliable call quality and AI features that enhance conversation tracking.
- Users say that Crexendo shines in customer support, with feedback indicating that their team is quick to assist with any adjustments needed. Reviewers have noted the hassle-free transition to Crexendo, emphasizing the helpfulness of customer service during setup, which contributes to a smooth user experience.
- According to verified reviews, Dialpad Connect has a higher overall satisfaction score, reflecting its strong performance in areas like call management and integrations with tools like Salesforce and Hubspot. Users have highlighted the convenience of having a unified platform for various communication needs.
- Reviewers mention that while Crexendo has a solid rating for ease of use, Dialpad Connect offers a slightly more intuitive setup process, making it easier for teams to get started quickly. Users have noted that the flexibility of using the same business number across devices is a significant advantage.
- G2 reviewers highlight that Crexendo has a strong focus on small businesses, with a higher percentage of reviews coming from this segment. This suggests that Crexendo may be particularly well-suited for smaller teams looking for tailored solutions, as noted by users who appreciate the customization options available.
- Users report that Dialpad Connect's recent updates and features, such as video conferencing and instant messaging, have significantly improved their daily operations. However, some users feel that Crexendo's call organization features are equally effective, making it a competitive choice for those prioritizing communication clarity.
Pricing
Entry-Level Pricing
Crexendo
No pricing availableDialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Crexendo
No trial information availableDialpad Connect
Free Trial is available
Ratings
Meets Requirements
9.8
272
8.9
3,211
Ease of Use
9.7
277
9.1
3,330
Ease of Setup
9.5
235
9.0
1,217
Ease of Admin
9.5
192
8.9
1,121
Quality of Support
9.8
276
8.5
2,498
Has the product been a good partner in doing business?
9.8
196
8.9
1,045
Product Direction (% positive)
9.7
269
8.2
3,064
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
Feature Not Available
Not enough data
9.4
18
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Channels
9.2
69
Not enough data
9.3
69
Not enough data
Feature Not Available
Not enough data
Design
9.5
70
Not enough data
8.8
65
Not enough data
9.4
77
Not enough data
9.6
79
Not enough data
9.7
74
Not enough data
Generative AI
8.8
30
Not enough data
8.8
30
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Feedback Analysis
Not enough data
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Feedback Sources
Not enough data
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform Basics - VoIP Providers
8.9
42
8.3
29
9.7
46
9.3
35
Feature Not Available
9.1
30
8.5
39
8.8
40
9.2
34
8.0
29
8.9
35
8.4
29
Basic Communication
9.9
216
9.3
917
|
Verified
8.5
147
8.3
438
|
Verified
8.8
154
9.1
717
|
Verified
8.3
137
8.4
458
|
Verified
9.3
162
8.9
636
|
Verified
9.7
192
9.2
632
|
Verified
Agentic AI - VoIP Providers
7.6
22
8.3
27
7.9
22
8.8
28
Feature Not Available
8.3
28
Feature Not Available
8.5
27
Access
8.6
132
8.7
523
|
Verified
8.8
135
8.8
580
|
Verified
Feature Not Available
9.1
693
|
Verified
Advanced Features
9.1
174
8.7
644
|
Verified
9.4
189
8.7
514
|
Verified
9.6
192
9.3
789
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.5
13
Not enough data
8.7
14
Calling
Not enough data
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
638
Not enough data
9.1
652
Not enough data
8.8
14
Contacts
Not enough data
8.7
648
Not enough data
8.6
575
Not enough data
8.6
517
Insights
Not enough data
8.5
492
Not enough data
8.7
554
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
404
Not enough data
9.3
17
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Extensions
10.0
17
8.8
91
|
Verified
10.0
19
9.2
98
|
Verified
9.9
17
9.1
81
|
Verified
Features
10.0
22
9.1
122
|
Verified
10.0
18
Feature Not Available
9.1
15
9.3
90
9.5
16
9.3
114
|
Verified
9.4
14
9.3
84
|
Verified
9.0
13
8.9
100
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crexendo and Dialpad Connect are categorized as UCaaS Platforms, VoIP Providers, and AI Customer Support Agents
Unique Categories
Crexendo is categorized as Customer Communications Management and Contact Center
Dialpad Connect is categorized as AI Agents For Business Operations, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Reviews
Reviewers' Company Size
Crexendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
8.6%
Construction
7.1%
Hospital & Health Care
5.6%
Automotive
4.3%
Accounting
3.7%
Other
70.7%
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.1%
Discussions
What is Crexendo used for?
2 Comments
MP
They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services.Read more
Crexendo has no more discussions with answers
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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