# Cresta vs Level AI Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Level AI excels in overall user satisfaction, reflected in its higher G2 Score compared to Cresta. Users appreciate the platform's reliability and efficiency, with one reviewer noting its "strong focus on customer success."
- **Users say** that Cresta's real-time coaching feature significantly enhances productivity, especially for mid-level representatives. Reviewers highlight how the platform provides immediate prompts to improve conversations, which helps teams avoid waiting for post-call reviews.
- **According to verified reviews** , Level AI's implementation process is straightforward, making it easier for teams to get started. Users have praised the reporting features, stating that they are "excellent" and contribute to ongoing value from the platform.
- **Reviewers mention** that while Cresta offers a high ease of use, it sometimes struggles with specific workflow needs, leading to configuration challenges. However, users appreciate the quick turnaround for support inquiries, which helps mitigate these issues.
- **G2 reviewers highlight** that Level AI provides a robust knowledge base and coaching materials, which are essential for ongoing training and development. Users feel empowered by the ability to listen to their calls and improve their approach, enhancing their overall performance.
- **Users report** that Cresta's unique features, like the LIVE view and Cresta Director, are standout elements that contribute to its appeal. However, the lack of recent reviews suggests that user engagement may be waning compared to Level AI, which has a more active user base.



| | Cresta | Level AI | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 43 | 211 | 
| **Largest Market Segment** | Mid-Market (45.2% of reviews) | Mid-Market (60.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Cresta

Pros:
- Call Recording (2 reviews)
- Ease of Use (2 reviews)

Cons:
- AI Inaccuracy (2 reviews)
- Poor Understanding (2 reviews)

### Level AI

Pros:
- Ease of Use (60 reviews)
- Helpful (39 reviews)

Cons:
- Inaccuracy (17 reviews)
- Slow Performance (14 reviews)

---
## Ratings Comparison
| Rating | Cresta | Level AI | 
|---|---|---|
  | **Meets Requirements** | 8.4 (31 reviews) | 8.8 (178 reviews) | 
  | **Ease of Use** | 9.1 (31 reviews) | 8.9 (185 reviews) | 
  | **Ease of Setup** | 8.0 (10 reviews) | 8.9 (158 reviews) | 
  | **Ease of Admin** | 8.7 (10 reviews) | 9.0 (49 reviews) | 
  | **Quality of Support** | 8.8 (31 reviews) | 9.0 (167 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (9 reviews) | 9.1 (46 reviews) | 
  | **Product Direction (% positive)** | 8.3 (28 reviews) | 9.5 (175 reviews) | 

---
## Pricing

### Cresta

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Level AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Level AI** | 8.6/10 | 45 |

#### Call Analytics

| Feature | Cresta | Level AI | 
|---|---|---|
| **Call Recording** | Not enough data | 9.0 (42 reviews) | 
| **Machine Learning** | Not enough data | 8.8 (40 reviews) | 
| **Call Analysis** | Not enough data | 8.7 (39 reviews) | 
| **Lead Qualification** | Not enough data | 8.6 (40 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Cresta | Level AI | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.9 (41 reviews) | 
| **Speech-to-Text** | Not enough data | 8.5 (41 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Level AI | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.5 (39 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Cresta | Level AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (13 reviews) | 
| **Decision Making** | Not enough data | 8.5 (13 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Level AI** | 8.8/10 | 127 |

#### Quality Assurance

| Feature | Cresta | Level AI | 
|---|---|---|
| **Evaluation** | Not enough data | 9.2 (123 reviews) | 
| **Calibration** | Not enough data | 9.0 (123 reviews) | 
| **Reports** | Not enough data | 8.8 (122 reviews) | 

#### Engagement

| Feature | Cresta | Level AI | 
|---|---|---|
| **Feedback** | Not enough data | 8.9 (122 reviews) | 
| **Dashboards** | Not enough data | 8.9 (121 reviews) | 
| **Training** | Not enough data | 8.6 (119 reviews) | 

#### Performance

| Feature | Cresta | Level AI | 
|---|---|---|
| **Integrations** | Not enough data | 8.6 (118 reviews) | 
| **Compliance** | Not enough data | 9.0 (119 reviews) | 

#### Generative AI

| Feature | Cresta | Level AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (84 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (84 reviews) | 

### Natural Language Understanding (NLU)

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Level AI** | 8.6/10 | 6 |

#### Algorithm

| Feature | Cresta | Level AI | 
|---|---|---|
| **Part of Speech Tagging** | Not enough data | 9.2 (6 reviews) | 
| **Summarization** | Not enough data | 9.7 (6 reviews) | 
| **Named Entity Recognition** | Not enough data | 8.9 (6 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.6 (6 reviews) | 
| **Emotion Detection** | Not enough data | 8.3 (6 reviews) | 
| **Language Detection** | Not enough data | 8.9 (6 reviews) | 

#### System

| Feature | Cresta | Level AI | 
|---|---|---|
| **Data Ingestion & Wrangling** | Not enough data | 8.6 (6 reviews) | 
| **Programming Language Support** | Not enough data | 8.6 (6 reviews) | 
| **Drag and Drop** | Not enough data | 8.3 (5 reviews) | 
| **Pre-Built Algorithms** | Not enough data | 8.3 (5 reviews) | 
| **Customizable Models** | Not enough data | 7.3 (5 reviews) | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Level AI** | 8.1/10 | 5 |

#### Data Ingestion

| Feature | Cresta | Level AI | 
|---|---|---|
| **Big Data Processing** | Not enough data | 7.3 (5 reviews) | 
| **Unstructed Data Processing** | Not enough data | 8.3 (5 reviews) | 
| **Processing of Various File Types** | Not enough data | 8.3 (5 reviews) | 

#### Presentation

| Feature | Cresta | Level AI | 
|---|---|---|
| **Report Creation** | Not enough data | 8.7 (5 reviews) | 
| **Charts and Graphs** | Not enough data | 7.7 (5 reviews) | 
| **Tailored Content** | Not enough data | Not enough data | 

#### System

| Feature | Cresta | Level AI | 
|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Level AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Responses

| Feature | Cresta | Level AI | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Cresta | Level AI | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Cresta | Level AI | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Cresta | Level AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Level AI | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Responses

| Feature | Cresta | Level AI | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Cresta | Level AI | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cresta | Level AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Customer Support

| Feature | Cresta | Level AI | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Cresta | Level AI | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Cresta | Level AI | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Level AI** | 8.7/10 | 18 |

#### Generative AI

| Feature | Cresta | Level AI | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (18 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | 8.6/10 | 27 |
| **Level AI** | 8.9/10 | 19 |

#### Agentic AI - Sales Coaching

| Feature | Cresta | Level AI | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Cresta | Level AI | 
|---|---|---|
| **Knowledge Base** | 8.1 (24 reviews) | 9.2 (18 reviews) | 
| **Coaching Materials** | 8.7 (22 reviews) | 8.9 (18 reviews) | 
| **Playbook Creation** | Feature Not Available | 8.5 (16 reviews) | 

#### Feedback

| Feature | Cresta | Level AI | 
|---|---|---|
| **Review** | 8.7 (22 reviews) | 8.7 (17 reviews) | 
| **Scorecard** | 8.5 (19 reviews) | 8.9 (18 reviews) | 
| **Coaching Card** | 9.0 (19 reviews) | 8.9 (17 reviews) | 
| **Leaderboard** | 8.6 (19 reviews) | 9.3 (16 reviews) | 
| **Real-Time Updates** | 8.9 (20 reviews) | 8.4 (16 reviews) | 
| **Notifications** | 8.1 (19 reviews) | 8.8 (15 reviews) | 
| **Competition** | 8.4 (17 reviews) | 9.1 (16 reviews) | 

#### Generative AI

| Feature | Cresta | Level AI | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (17 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Level AI** | 8.7/10 | 54 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Cresta | Level AI | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.3 (50 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.6 (50 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.8 (50 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.7 (50 reviews) | 
| **Multilingual Support** | Not enough data | 8.3 (49 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Cresta | Level AI | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (49 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (50 reviews) | 
| **Escalation Handling** | Not enough data | 8.5 (48 reviews) | 
| **Workflow Optimization** | Not enough data | 9.0 (52 reviews) | 

#### Automation

| Feature | Cresta | Level AI | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.9 (51 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (51 reviews) | 
| **Document Processing** | Not enough data | 8.6 (50 reviews) | 

#### Autonomy

| Feature | Cresta | Level AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.7 (50 reviews) | 
| **Adaptive Responses** | Not enough data | 9.0 (51 reviews) | 
| **Task Execution** | Not enough data | 8.8 (50 reviews) | 
| **Problem Solving** | Not enough data | 8.7 (50 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Cresta** | N/A | N/A |
| **Level AI** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Cresta | Level AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Chatbots Software](https://www.g2.com/categories/chatbots), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


**Unique to Level AI (3):** [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Cresta | Level AI | 
|---|---|---|
| **Small-Business** | 11.9% | 9.3% | 
| **Mid-Market** | 45.2% | 60.1% | 
| **Enterprise** | 42.9% | 30.6% | 

### By Industry

#### Cresta

- **Leisure, Travel & Tourism:** 21.4%
- **Hospitality:** 21.4%
- **Telecommunications:** 9.5%
- **Marketing and Advertising:** 7.1%
- **Information Technology and Services:** 7.1%
- **Consumer Services:** 7.1%
- **Computer Software:** 7.1%
- **Professional Training & Coaching:** 4.8%
- **Utilities:** 2.4%
- **Higher Education:** 2.4%
- **Other:** 9.5%

#### Level AI

- **Consumer Services:** 27.1%
- **Food & Beverages:** 9.4%
- **Printing:** 8.3%
- **Retail:** 6.8%
- **Financial Services:** 6.3%
- **Marketing and Advertising:** 6.3%
- **Outsourcing/Offshoring:** 4.2%
- **Computer Software:** 3.6%
- **Business Supplies and Equipment:** 3.1%
- **Furniture:** 2.6%
- **Other:** 22.4%

---
## Alternatives

### Alternatives to Cresta

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- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)

---
## Top Discussions

### Cresta

No discussions available for this product.

### Level AI

- Title: [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) — 1 comment
  > **Top comment:** "To improve customer service in contact centers."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cresta-vs-level-ai)