Compare Cresta and Level AI 
At a Glance
Market Segments
Mid-Market (45.2% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cresta
Star Rating
(43)4.2 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrestaLevel AI
Star Rating
(199)4.7 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Level AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Level AI excels in overall user satisfaction, reflected in its higher G2 Score compared to Cresta. Users appreciate the platform's reliability and efficiency, with one reviewer noting its "strong focus on customer success."
- Users say that Cresta's real-time coaching feature significantly enhances productivity, especially for mid-level representatives. Reviewers highlight how the platform provides immediate prompts to improve conversations, which helps teams avoid waiting for post-call reviews.
- According to verified reviews, Level AI's implementation process is straightforward, making it easier for teams to get started. Users have praised the reporting features, stating that they are "excellent" and contribute to ongoing value from the platform.
- Reviewers mention that while Cresta offers a high ease of use, it sometimes struggles with specific workflow needs, leading to configuration challenges. However, users appreciate the quick turnaround for support inquiries, which helps mitigate these issues.
- G2 reviewers highlight that Level AI provides a robust knowledge base and coaching materials, which are essential for ongoing training and development. Users feel empowered by the ability to listen to their calls and improve their approach, enhancing their overall performance.
- Users report that Cresta's unique features, like the LIVE view and Cresta Director, are standout elements that contribute to its appeal. However, the lack of recent reviews suggests that user engagement may be waning compared to Level AI, which has a more active user base.
Pricing
Entry-Level Pricing
Cresta
No pricing availableLevel AI
No pricing availableFree Trial
Cresta
No trial information availableLevel AI
No trial information availableRatings
Meets Requirements
8.4
31
8.9
177
Ease of Use
9.1
31
8.9
184
Ease of Setup
8.0
10
8.9
157
Ease of Admin
8.7
10
9.0
48
Quality of Support
8.8
31
9.0
166
Has the product been a good partner in doing business?
10.0
9
9.0
45
Product Direction (% positive)
8.3
28
9.5
175
Features by Category
Call Analytics
Not enough data
9.0
42
Not enough data
8.8
40
Not enough data
8.7
39
Not enough data
8.6
40
Artificial Intelligence - Conversation Intelligence
Not enough data
8.9
41
Not enough data
8.5
41
Not enough data
Not enough data
Generative AI
Not enough data
8.5
39
Agentic AI - Conversation Intelligence
Not enough data
8.2
13
Not enough data
8.3
13
Not enough data
8.6
13
Not enough data
8.5
13
Not enough data
8.5
13
Not enough data
8.2
13
Not enough data
8.5
13
Quality Assurance
Not enough data
9.2
123
Not enough data
9.0
123
Not enough data
8.8
122
Engagement
Not enough data
8.9
122
Not enough data
8.9
121
Not enough data
8.6
119
Performance
Not enough data
8.6
118
Not enough data
9.0
119
Generative AI
Not enough data
8.7
84
Not enough data
8.7
84
Algorithm
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
System
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Data Ingestion
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Presentation
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.7
18
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.1
24
9.2
18
8.7
22
8.9
18
Feature Not Available
8.5
16
Feature Not Available
7.8
17
Feedback
8.7
22
8.7
17
8.5
19
8.9
18
9.0
19
8.9
17
8.6
19
9.3
16
8.9
20
8.4
16
8.1
19
8.8
15
8.4
17
9.1
16
Generative AI
Not enough data
8.7
17
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
52
Automation
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.6
50
Autonomy
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.8
50
Not enough data
8.7
50
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cresta and Level AI are categorized as AI Customer Support Agents, Conversation Intelligence, Contact Center Quality Assurance, Chatbots, Natural Language Generation (NLG), Sales Coaching, and AI Agents For Business Operations
Unique Categories
Cresta has no unique categories
Level AI is categorized as Natural Language Understanding (NLU), Speech Analytics, and Customer Service Automation
Reviews
Reviewers' Company Size
Cresta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
21.4%
Hospitality
21.4%
Telecommunications
9.5%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Other
33.3%
Consumer Services
27.2%
Food & Beverages
9.4%
Printing
8.4%
Retail
6.8%
Marketing and Advertising
6.3%
Other
41.9%
Discussions
Cresta has no discussions with answers
What is LevelAI used for?
1 Comment
JS
To improve customer service in contact centers.Read more
Level AI has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
