Compare Cresta and Decagon

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Cresta
Cresta
(43)
4.2 out of 5
Cresta
By Cresta
Decagon
Decagon
(18)
4.9 out of 5
Decagon
By Decagon
At a Glance
Cresta
Cresta
Star Rating
(43)4.2 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cresta
Decagon
Decagon
Star Rating
(18)4.9 out of 5
Market Segments
Mid-Market (66.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Decagon
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users say that Cresta excels in providing real-time coaching, which has significantly improved productivity among team members. Reviewers appreciate how representatives receive prompts during conversations, allowing for immediate improvements without waiting for post-call reviews.
  • According to verified reviews, Decagon stands out for its seamless implementation process. Users highlight that the integration into existing systems, like Zendesk, was straightforward, with the Decagon team offering direct support to address any questions, making it a user-friendly choice for teams.
  • Reviewers mention that while Cresta offers a high level of ease in daily use, with a score reflecting its intuitive interface, Decagon's AI capabilities allow for deeper data evaluation, which users find invaluable for analyzing qualitative data effectively.
  • G2 reviewers report that Decagon's quality of support is exceptional, with many users noting the reliability and flexibility of the team. This support is crucial for maintaining smooth operations, especially as over 4,000 customers interact with the AI daily.
  • Users highlight that Cresta's insights and AI suggestions enhance the overall user experience, particularly with features like the LIVE view and Cresta Director, which provide actionable feedback during calls, making it a strong contender for teams focused on real-time performance improvement.
  • According to recent feedback, while both products are well-regarded, Decagon's higher overall satisfaction ratings suggest it may be a better fit for teams looking for a robust AI solution that requires minimal setup and delivers immediate value out of the box.
Pricing
Entry-Level Pricing
Cresta
No pricing available
Decagon
No pricing available
Free Trial
Cresta
No trial information available
Decagon
No trial information available
Ratings
Meets Requirements
8.4
31
9.3
18
Ease of Use
9.1
31
8.9
18
Ease of Setup
8.0
10
9.0
18
Ease of Admin
8.7
10
8.8
14
Quality of Support
8.8
31
9.7
18
Has the product been a good partner in doing business?
10.0
9
10.0
14
Product Direction (% positive)
8.3
28
10.0
17
Features by Category
AI ChatbotsHide 32 FeaturesShow 32 Features
Not enough data
9.2
11
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.9
11
Not enough data
8.8
8
Interaction
Not enough data
8.3
10
Not enough data
9.3
10
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
9.6
9
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
9.2
8
Not enough data
9.0
8
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
9.4
8
Not enough data
9.6
8
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
10.0
8
Not enough data
9.8
8
Not enough data
9.4
8
Not enough data
9.4
9
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Generation (NLG)Hide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
9.0
11
Conversational Platform
Not enough data
8.6
11
Not enough data
8.3
10
Not enough data
8.6
7
Not enough data
8.3
7
Support Automation
Not enough data
8.3
8
Not enough data
9.6
9
Not enough data
9.2
10
Not enough data
9.2
10
Generative AI
Not enough data
9.8
7
Not enough data
9.6
8
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.7
9
Customer Support
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
9.6
9
Automation
Not enough data
8.0
9
Not enough data
9.1
9
Not enough data
8.1
8
Artificial Intelligence
Not enough data
9.0
8
Not enough data
9.2
8
Not enough data
8.9
9
Bot PlatformsHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales CoachingHide 16 FeaturesShow 16 Features
8.6
27
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.1
24
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback
8.7
22
Not enough data
8.5
19
Not enough data
9.0
19
Not enough data
8.6
19
Not enough data
8.9
20
Not enough data
8.1
19
Not enough data
8.4
17
Not enough data
Generative AI
Not enough data
Not enough data
Conversational Interface AgentsHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cresta
Cresta
Decagon
Decagon
Cresta and Decagon are categorized as AI Customer Support Agents
Unique Categories
Cresta
Decagon
Reviews
Reviewers' Company Size
Cresta
Cresta
Small-Business(50 or fewer emp.)
11.9%
Mid-Market(51-1000 emp.)
45.2%
Enterprise(> 1000 emp.)
42.9%
Decagon
Decagon
Small-Business(50 or fewer emp.)
16.7%
Mid-Market(51-1000 emp.)
66.7%
Enterprise(> 1000 emp.)
16.7%
Reviewers' Industry
Cresta
Cresta
Leisure, Travel & Tourism
21.4%
Hospitality
21.4%
Telecommunications
9.5%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Other
33.3%
Decagon
Decagon
Information Technology and Services
16.7%
Health, Wellness and Fitness
16.7%
Financial Services
16.7%
Computer Software
16.7%
Wholesale
5.6%
Other
27.8%
Alternatives
Cresta
Cresta Alternatives
Balto
Balto
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Observe.AI
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Gong
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Genesys Cloud CX
Genesys Cloud CX
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Decagon
Decagon Alternatives
Fin
Fin
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Kore.AI
Kore.AI
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Gladly
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Tidio
Tidio
Add Tidio
Discussions
Cresta
Cresta Discussions
Monty the Mongoose crying
Cresta has no discussions with answers
See all discussions
Decagon
Decagon Discussions
Monty the Mongoose crying
Decagon has no discussions with answers
See all discussions
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Cresta
Cresta
Decagon
Decagon