Compare Cresta and Customers.ai 
At a Glance
Market Segments
Mid-Market (45.2% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cresta
Star Rating
(43)4.2 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrestaCustomers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Customers.ai excels in user satisfaction, boasting a significantly higher overall rating compared to Cresta. Users appreciate its intuitive features, such as the instant messaging tool that allows for effective prospect management even when users are not actively present.
- According to verified reviews, Customers.ai is praised for its ease of use and setup, with many users highlighting the straightforward onboarding process. In contrast, Cresta users have noted challenges with setup, indicating that it may require more time and effort to get started.
- Users say that Customers.ai provides exceptional support, with a high quality of assistance reported by its users. This is reflected in feedback about the tool's automation capabilities, particularly for social media platforms like Instagram, which users find beneficial for lead generation.
- Reviewers mention that Cresta shines in real-time coaching, which has notably improved productivity among team members. Users appreciate the immediate prompts that help enhance conversations, although this feature may not be as universally applicable as the automation tools offered by Customers.ai.
- G2 reviewers highlight that Customers.ai has a broader appeal for small businesses, with a majority of its reviews coming from this segment. This suggests that its features are particularly well-suited for smaller operations, while Cresta seems to cater more to mid-market companies, which may limit its accessibility for smaller teams.
- According to recent user feedback, both products have their strengths, but Customers.ai's automation tools and user-friendly interface are frequently mentioned as standout features. In contrast, while Cresta's insights and AI suggestions are appreciated, some users feel that the overall experience could be enhanced with more intuitive features.
Pricing
Entry-Level Pricing
Cresta
No pricing availableCustomers.ai
No pricing availableFree Trial
Cresta
No trial information availableCustomers.ai
Free Trial is available
Ratings
Meets Requirements
8.4
31
9.6
339
Ease of Use
9.1
31
9.6
349
Ease of Setup
8.0
10
9.4
205
Ease of Admin
8.7
10
9.3
119
Quality of Support
8.8
31
9.7
335
Has the product been a good partner in doing business?
10.0
9
9.6
118
Product Direction (% positive)
8.3
28
9.6
306
Features by Category
Messenger
Not enough data
9.7
156
|
Verified
Not enough data
9.7
151
|
Verified
Not enough data
9.7
153
|
Verified
Not enough data
9.7
155
|
Verified
Channels
Not enough data
9.7
160
|
Verified
Not enough data
9.8
148
|
Verified
Not enough data
9.7
136
|
Verified
Not enough data
9.6
125
|
Verified
Not enough data
9.7
128
|
Verified
Customers
Not enough data
9.7
157
|
Verified
Not enough data
9.8
152
Not enough data
9.7
159
|
Verified
Not enough data
9.8
160
|
Verified
Not enough data
9.7
152
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Repeatability and Reportability
Not enough data
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
AI and Automation
Not enough data
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Generative AI
Not enough data
9.6
12
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
Not enough data
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Lead Intelligence
Not enough data
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
Not enough data
9.8
120
Not enough data
9.7
119
Not enough data
9.8
118
Not enough data
9.8
117
Not enough data
9.8
118
Platform
Not enough data
9.9
114
Not enough data
9.7
120
Not enough data
9.7
118
Not enough data
9.8
117
Not enough data
9.7
109
Not enough data
9.8
111
Not enough data
9.9
116
Generative AI
Not enough data
9.3
9
Not enough data
9.4
9
Lead Monitoring
Not enough data
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Analytics
Not enough data
9.2
59
Not enough data
9.3
60
Customization
Not enough data
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Generative AI
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
9.7
6
Communication
Not enough data
10.0
101
Not enough data
9.8
107
Not enough data
9.9
96
Not enough data
9.8
103
Not enough data
9.7
36
Internal Use
Not enough data
9.8
106
Not enough data
9.6
39
Not enough data
9.6
41
Not enough data
9.6
37
Not enough data
10.0
97
Not enough data
9.9
102
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.1
24
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback
8.7
22
Not enough data
8.5
19
Not enough data
9.0
19
Not enough data
8.6
19
Not enough data
8.9
20
Not enough data
8.1
19
Not enough data
8.4
17
Not enough data
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cresta and Customers.ai are categorized as Chatbots
Unique Categories
Customers.ai is categorized as Sales Engagement, Conversational Marketing, Visitor Identification, Lead Capture, Live Chat, Lead Intelligence, and Retargeting
Reviews
Reviewers' Company Size
Cresta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
21.4%
Hospitality
21.4%
Telecommunications
9.5%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Other
33.3%
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Discussions
Cresta has no discussions with answers
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
