# Creatio vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in user-friendliness, with many users highlighting its simplicity and ease of use. One user mentioned, "It’s simple and easy to use, and it includes everything I need," making it a strong choice for teams looking for a straightforward support platform.
- **According to verified reviews** , Creatio stands out for its low-code platform, which allows for rapid development and customization. Users appreciate the ability to design workflows and automate business processes without heavy coding, making it particularly appealing for developers.
- **Users say** that Zoho Desk offers robust automation options and integration capabilities, which help streamline support operations. Reviewers specifically value features like workflows and macros, stating that these tools make it easier to adapt their support processes to internal needs.
- **Reviewers mention** that Creatio provides a unique project management experience, allowing users to upload almost unlimited attachment files and track project activities with date and time stamps. This feature is particularly beneficial for teams that need to review changes in project scope over time.
- **G2 reviewers highlight** that while Zoho Desk has a larger market presence and a higher overall satisfaction score, Creatio's quality of support is notably strong, with users praising its responsiveness and helpfulness. One user noted, "It has plenty of uses, user friendly," indicating a positive experience with customer support.
- **According to recent feedback** , Zoho Desk's pricing model is a significant advantage, as it offers a free tier that appeals to small businesses. Users appreciate the value for money, with one stating, "Integrated solutions!! Great price, and it’s easy to use," which can be a deciding factor for budget-conscious teams.



| | Creatio | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 358 | 7,689 | 
| **Largest Market Segment** | Mid-Market (43.5% of reviews) | Small-Business (72.9% of reviews) | 
| **Entry Level Price** | Starting at $40.00 1 user Per Month | $0.00 | 

---
## Top Pros & Cons

### Creatio

Pros:
- Ease of Use (32 reviews)
- Efficiency (21 reviews)

Cons:
- Learning Curve (10 reviews)
- Missing Features (10 reviews)

### Zoho Desk

Pros:
- Ease of Use (710 reviews)
- Features (517 reviews)

Cons:
- Learning Curve (329 reviews)
- Steep Learning Curve (233 reviews)

---
## Ratings Comparison
| Rating | Creatio | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 9.1 (227 reviews) | 8.7 (6196 reviews) | 
  | **Ease of Use** | 9.0 (285 reviews) | 8.5 (6278 reviews) | 
  | **Ease of Setup** | 8.3 (185 reviews) | 8.1 (5549 reviews) | 
  | **Ease of Admin** | 8.6 (121 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 9.1 (225 reviews) | 8.3 (5577 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (120 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 9.2 (211 reviews) | 8.9 (5898 reviews) | 

---
## Pricing

### Creatio

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $40.00 1 user Per Month

Description: Provide automation to SMB clients 

Key Features:
- No-code user interface designer
- Customization via scripts
- Unlimited number of records

[Browse all 3 editions](https://www.g2.com/products/creatio/pricing)

#### Free Trial

No

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.8/10 | 225 |
| **Zoho Desk** | N/A | N/A |

#### Sales Force Automation

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Contact & Account Management** | 9.0 (158 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.9 (93 reviews) | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.7 (149 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.6 (118 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.7 (133 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.6 (130 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.8 (126 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.9 (122 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Email Marketing** | 8.8 (134 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.9 (125 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 9.1 (145 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 8.9 (110 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Case Management** | 9.1 (125 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.7 (115 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.8 (130 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.8 (111 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 9.1 (115 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Reporting** | 8.8 (149 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 9.0 (157 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.7 (120 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Social Collaboration Features** | 8.6 (115 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 8.5 (110 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 8.5 (122 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Customization** | 8.8 (113 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 9.1 (113 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (98 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.6 (72 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 8.8 (81 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.7 (83 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (99 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.6 (77 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (98 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.8 (84 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.4 (77 reviews) | Not enough data | 

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 9.1 (29 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.8/10 | 7 |
| **Zoho Desk** | 8.1/10 | 4434 |

#### Ticket and Case Management

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (5 reviews) | 8.7 (3516 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.5 (3402 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.4 (3237 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.3 (2980 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (2701 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2919 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.5 (2953 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (2534 reviews) ✓ Verified | 

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (976 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (358 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (362 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (360 reviews) | 

#### Communication Channels

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.3 (2882 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.6 (3142 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.3 (5 reviews) | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | 8.3 (5 reviews) | 7.8 (1928 reviews) ✓ Verified | 

#### Platform

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (2310 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.2 (2763 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (2866 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (2405 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.3 (2867 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (5 reviews) | 8.4 (2991 reviews) ✓ Verified | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Lead Generation

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Retail Distributed Order Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Administration

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Inventory Control

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Inventory Sourcing** | Not enough data | Not enough data | 

#### Omni-Channel

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Customer Service** | Not enough data | Not enough data | 
| **Order Fulfillment** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 378 |

#### Administration

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (336 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.9/10 | 26 |
| **Zoho Desk** | N/A | N/A |

#### Setup

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Activities** | 9.2 (22 reviews) | Not enough data | 
| **Flows** | 8.9 (22 reviews) | Not enough data | 
| **Dependencies** | 8.9 (19 reviews) | Not enough data | 
| **Notifications** | 9.1 (25 reviews) | Not enough data | 

#### Management

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Updates** | 8.8 (20 reviews) | Not enough data | 
| **Audit Trail** | 8.9 (19 reviews) | Not enough data | 
| **Integration** | 8.7 (21 reviews) | Not enough data | 

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 9.0 (10 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.5/10 | 30 |
| **Zoho Desk** | N/A | N/A |

#### Channels

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Voice** | 8.8 (17 reviews) ✓ Verified | Not enough data | 
| **Social** | 8.1 (17 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 8.2 (16 reviews) | Not enough data | 
| **Mobile SMS** | 8.3 (17 reviews) | Not enough data | 
| **Email** | 8.8 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text-to-Speech** | 9.3 (5 reviews) | Not enough data | 

#### Functions

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Session Routing** | 8.5 (19 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (18 reviews) | Not enough data | 
| **Concurrent Calling** | 8.9 (19 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.5 (14 reviews) | Not enough data | 
| **Auto Dialer** | 7.9 (15 reviews) | Not enough data | 
| **IVR** | 8.4 (16 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.1 (16 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.5 (17 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Session Summary Notes** | 8.3 (19 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 9.3 (22 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 9.0 (23 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 7.7 (15 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 9.2 (18 reviews) | Not enough data | 

### Digital Process Automation (DPA)

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.9/10 | 17 |
| **Zoho Desk** | N/A | N/A |

#### Digital Workflows

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Logic and Conditions** | 8.9 (11 reviews) | Not enough data | 
| **No-Code Or Low-Code** | 9.3 (15 reviews) | Not enough data | 
| **Document Management** | 9.0 (14 reviews) | Not enough data | 

#### Forms

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Data Mapping** | 9.2 (13 reviews) | Not enough data | 
| **Templates** | 9.0 (13 reviews) | Not enough data | 
| **Mobile-Friendly Forms** | 8.3 (13 reviews) | Not enough data | 

#### Automation

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Workflow Automation** | 9.3 (14 reviews) | Not enough data | 
| **Workflow Mapping** | 9.4 (12 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (11 reviews) | Not enough data | 
| **Robotic Process Automation** | 8.2 (11 reviews) | Not enough data | 

#### Agentic AI - Digital Process Automation (DPA)

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Responses

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.7/10 | 11 |
| **Zoho Desk** | N/A | N/A |

#### Lead Monitoring

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Features** | 9.2 (8 reviews) | Not enough data | 
| **Performance** | 9.3 (10 reviews) | Not enough data | 
| **Identification** | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Mobile** | 8.3 (8 reviews) | Not enough data | 
| **Websites** | 8.8 (8 reviews) | Not enough data | 
| **Social Media** | 7.9 (7 reviews) | Not enough data | 
| **Data** | 8.6 (7 reviews) | Not enough data | 

#### Analytics

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Export/Import** | 8.7 (9 reviews) | Not enough data | 
| **Reporting** | 8.8 (10 reviews) | Not enough data | 

#### Customization

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Forms** | 8.5 (8 reviews) | Not enough data | 
| **Personalization** | 8.6 (7 reviews) | Not enough data | 
| **Templates** | 9.0 (7 reviews) | Not enough data | 
| **Integration** | 9.0 (8 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Revenue History** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Dashboard Analytics** | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | 
| **Data Segmentation** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Revenue Operations Cadence** | Not enough data | Not enough data | 

#### CRM Data Enrichment

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Calendar Sync** | Not enough data | Not enough data | 
| **Email Activity Capture** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Marketing Leads** | Not enough data | Not enough data | 
| **Contact Capture** | Not enough data | Not enough data | 

#### Account Management

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | Not enough data | 
| **Account optimization** | Not enough data | Not enough data | 
| **Historical Patterns** | Not enough data | Not enough data | 
| **Rep Performance** | Not enough data | Not enough data | 
| **Account Engagement** | Not enough data | Not enough data | 
| **Historical Win/Loss Patterns** | Not enough data | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Retail Analytics

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Data Management

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Consolidation
** | Not enough data | Not enough data | 
| **Data types
** | Not enough data | Not enough data | 
| **Correction** | Not enough data | Not enough data | 
| **Cleansing** | Not enough data | Not enough data | 
| **Validation
** | Not enough data | Not enough data | 

#### Analytics

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **KPIs** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Reports and Dashboards** | Not enough data | Not enough data | 
| **Predictive analytics** | Not enough data | Not enough data | 

#### Mobile

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Mobile dashboard** | Not enough data | Not enough data | 
| **Mobile application** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Cloud** | Not enough data | Not enough data | 
| **On-Premise** | Not enough data | Not enough data | 

#### Integration 

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Marketplace** | Not enough data | Not enough data | 
| **Retail POS** | Not enough data | Not enough data | 
| **Other software** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Retail Analytics

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | 8.5/10 | 3387 |

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (718 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (759 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (658 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (631 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (355 reviews) | 

####  Internal Use

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Customization ** | Not enough data | 8.2 (2763 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | 
| **Lead Development** | Not enough data | 8.4 (454 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (713 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.6 (692 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (706 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | 8.0/10 | 1876 |

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1514 reviews) | 
| **Searchable Articles** | Not enough data | 8.4 (1469 reviews) | 
| **Community Forums** | Not enough data | 8.1 (1276 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (769 reviews) | 
| **Personalization** | Not enough data | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (840 reviews) | 
| **Automation** | Not enough data | 8.3 (817 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.8 (730 reviews) | 
| **Integrations** | Not enough data | 8.2 (765 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.7 (84 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.8/10 | 29 |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Data Sourcing** | 8.9 (23 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.9 (24 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (20 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.6 (25 reviews) | Not enough data | 
| **Data Segmentation** | 9.0 (21 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Lead Scoring** | 9.2 (22 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.8 (23 reviews) | Not enough data | 
| **Risk Analysis** | 8.4 (20 reviews) | Not enough data | 
| **Live Forecasting** | 8.8 (23 reviews) | Not enough data | 

#### Sales Management

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (26 reviews) | Not enough data | 
| **Sales Gamification** | 8.5 (21 reviews) | Not enough data | 
| **Account-Based Analytics** | 9.2 (24 reviews) | Not enough data | 
| **Activity Tracking** | 8.6 (27 reviews) | Not enough data | 

### AI Marketing Agents

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Performance Optimization & Learning - AI Marketing Agents

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Send-Time Optimization** | Not enough data | Not enough data | 
| **Autonomous A/B Testing** | Not enough data | Not enough data | 

#### Autonomous Campaign Orchestration - AI Marketing Agents 

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **End-to-End Campaign Execution** | Not enough data | Not enough data | 
| **Goal-Based Campaign Planning** | Not enough data | Not enough data | 
| **Cross-Channel Orchestration** | Not enough data | Not enough data | 
| **Conversational Campaign Setup** | Not enough data | Not enough data | 
| **Real-Time Campaign Adaptation** | Not enough data | Not enough data | 

#### AI Content Generation - AI Marketing Agents 

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Dynamic Content Optimization** | Not enough data | Not enough data | 
| **AI Copy Generation** | Not enough data | Not enough data | 
| **Personalized Content Creation** | Not enough data | Not enough data | 

#### Audience Intelligence & Segmentation - AI Marketing Agents 

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Lookalike Audience Modeling** | Not enough data | Not enough data | 
| **Behavioral Triggering** | Not enough data | Not enough data | 
| **Predictive Audience Segmentation** | Not enough data | Not enough data | 

#### Integrations & Data Connectivity - AI Marketing Agents 

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Event & Data Ingestion** | Not enough data | Not enough data | 
| **CRM & CDP Integration** | Not enough data | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 9.2/10 | 33 |
| **Zoho Desk** | N/A | N/A |

#### User Interface Design

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **WYSIWYG Editor** | 9.5 (22 reviews) | Not enough data | 
| **Customized Branding** | 8.8 (24 reviews) | Not enough data | 
| **App Templates** | 9.0 (25 reviews) | Not enough data | 
| **Workflow Management** | 9.5 (31 reviews) | Not enough data | 

#### Data Control

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Data Migration** | 8.8 (26 reviews) | Not enough data | 
| **Data Synchronization** | 9.0 (26 reviews) | Not enough data | 
| **Data Security** | 9.4 (25 reviews) | Not enough data | 

#### Publishing

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Application Deployment** | 9.3 (25 reviews) | Not enough data | 
| **Platform Compatibility** | 9.2 (23 reviews) | Not enough data | 
| **Lifecycle Management** | 9.3 (23 reviews) | Not enough data | 

#### Agentic AI - No-Code Development Platforms

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Creatio | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Creatio (13):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Retail Analytics Software](https://www.g2.com/categories/retail-analytics), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa), [Retail Distributed Order Management Systems](https://www.g2.com/categories/retail-distributed-order-management-systems), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [CRM Software](https://www.g2.com/categories/crm), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI Marketing Agents Software](https://www.g2.com/categories/ai-marketing-agents)

**Unique to Zoho Desk (8):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Creatio | Zoho Desk | 
|---|---|---|
| **Small-Business** | 41.0% | 72.9% | 
| **Mid-Market** | 43.5% | 23.5% | 
| **Enterprise** | 15.5% | 3.6% | 

### By Industry

#### Creatio

- **Information Technology and Services:** 16.7%
- **Computer Software:** 10.5%
- **Banking:** 7.5%
- **Financial Services:** 6.2%
- **Pharmaceuticals:** 2.6%
- **Manufacturing:** 2.3%
- **Telecommunications:** 2.3%
- **Marketing and Advertising:** 2.3%
- **Automotive:** 2.0%
- **Construction:** 2.0%
- **Other:** 45.8%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 3.0%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.4%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to Creatio

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25834 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7347 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2485 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### Creatio

- Title: [what makes bpm'online better than other CRM systems](https://www.g2.com/discussions/3466-what-makes-bpm-online-better-than-other-crm-systems) — 2 comments, 1 upvote
  > **Top comment:** "Have to disagree with this one....salesforce EE isn't cheap but it works and works and works. "
- Title: [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Creatio is used to automate business processes and manage customer relationships using AI-powered CRM and no-code tools. The platform helps organizations..."

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/creatio-vs-zoho-desk)