# Creatio, Agentforce Service (formerly Salesforce Service Cloud) vs Dynamics 365 Sales Comparison

| | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 314 | 7,340 | 1,620 | 
| **Largest Market Segment** | Small-Business (43.5% of reviews) | Mid-Market (42.8% of reviews) | Mid-Market (39.4% of reviews) | 
| **Entry Level Price** | Starting at $40.00 1 user Per Month | Starting at $25.00 1 User Per Month | $210/month per user | 

---
## Top Pros & Cons

### Creatio

Pros:
- Ease of Use (32 reviews)
- Efficiency (21 reviews)

Cons:
- Learning Curve (10 reviews)
- Missing Features (10 reviews)

### Agentforce Service (formerly Salesforce Service Cloud)

Pros:
- Ease of Use (1259 reviews)
- Features (1102 reviews)

Cons:
- Complexity (697 reviews)
- Learning Curve (583 reviews)

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

---
## Ratings Comparison
| Rating | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (225 reviews) | 8.6 (2852 reviews) | 8.1 (1293 reviews) | 
  | **Ease of Use** | 9.0 (252 reviews) | 8.4 (5470 reviews) | 7.4 (1299 reviews) | 
  | **Ease of Setup** | 8.4 (153 reviews) | 7.9 (4223 reviews) | 7.2 (419 reviews) | 
  | **Ease of Admin** | 8.6 (121 reviews) | 8.2 (1561 reviews) | 7.6 (385 reviews) | 
  | **Quality of Support** | 9.1 (223 reviews) | 8.3 (2627 reviews) | 7.5 (1134 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (120 reviews) | 8.7 (1542 reviews) | 7.8 (380 reviews) | 
  | **Product Direction (% positive)** | 9.2 (210 reviews) | 8.3 (2797 reviews) | 6.3 (1268 reviews) | 

---
## Pricing

### Creatio

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $40.00 1 user Per Month

Description: Provide automation to SMB clients 

Key Features:
- No-code user interface designer
- Customization via scripts
- Unlimited number of records

[Browse all 3 editions](https://www.g2.com/products/creatio/pricing)

#### Free Trial

No

### Agentforce Service (formerly Salesforce Service Cloud)

#### Entry-Level Pricing

Plan: Starter Suite

Price: Starting at $25.00 1 User Per Month

Description: The simple CRM suite for marketing, sales, service, and commerce.

Key Features:
- Case Management
- Knowledge Management
- Salesforce Mobile App

[Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing)

#### Free Trial

Yes

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.8/10 | 188 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | 7.9/10 | 1203 |

#### Sales Force Automation

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Contact & Account Management** | 9.0 (153 reviews) ✓ Verified | Not enough data | 8.1 (966 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.9 (92 reviews) | Not enough data | 7.9 (679 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (145 reviews) ✓ Verified | Not enough data | 7.9 (907 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.7 (149 reviews) ✓ Verified | Not enough data | 7.8 (973 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.6 (118 reviews) ✓ Verified | Not enough data | 7.6 (736 reviews) ✓ Verified | 
| **Desktop Integration** | 8.7 (133 reviews) ✓ Verified | Not enough data | 7.9 (871 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.6 (130 reviews) ✓ Verified | Not enough data | 7.6 (730 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.8 (126 reviews) ✓ Verified | Not enough data | 7.8 (722 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.9 (122 reviews) ✓ Verified | Not enough data | 8.0 (768 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Email Marketing** | 8.8 (133 reviews) ✓ Verified | Not enough data | 7.6 (754 reviews) ✓ Verified | 
| **Campaign Management** | 8.9 (124 reviews) ✓ Verified | Not enough data | 7.5 (732 reviews) ✓ Verified | 
| **Lead Management** | 9.1 (142 reviews) ✓ Verified | Not enough data | 7.8 (822 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.9 (110 reviews) ✓ Verified | Not enough data | 7.6 (642 reviews) ✓ Verified | 

#### Customer Support

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Case Management** | 9.1 (123 reviews) ✓ Verified | Not enough data | 8.0 (708 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.7 (114 reviews) ✓ Verified | Not enough data | 7.8 (672 reviews) ✓ Verified | 
| **Knowledge Base** | 8.9 (128 reviews) ✓ Verified | Not enough data | 7.9 (694 reviews) ✓ Verified | 
| **Call Center Features** | 8.8 (111 reviews) ✓ Verified | Not enough data | 7.7 (603 reviews) ✓ Verified | 
| **Support Analytics** | 9.1 (115 reviews) ✓ Verified | Not enough data | 7.9 (630 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Reporting** | 8.8 (148 reviews) ✓ Verified | Not enough data | 7.9 (897 reviews) ✓ Verified | 
| **Dashboards** | 9.0 (156 reviews) ✓ Verified | Not enough data | 7.9 (946 reviews) ✓ Verified | 
| **Forecasting** | 8.7 (120 reviews) ✓ Verified | Not enough data | 7.7 (784 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Social Collaboration Features** | 8.6 (115 reviews) ✓ Verified | Not enough data | 7.5 (556 reviews) ✓ Verified | 
| **Social Network Integration** | 8.5 (110 reviews) ✓ Verified | Not enough data | 7.6 (550 reviews) ✓ Verified | 
| **Mobile User Support** | 8.5 (122 reviews) ✓ Verified | Not enough data | 7.4 (620 reviews) ✓ Verified | 

#### Platform

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Customization** | 8.8 (97 reviews) ✓ Verified | Not enough data | 8.1 (293 reviews) ✓ Verified | 
| **Workflow Capability** | 9.0 (98 reviews) ✓ Verified | Not enough data | 8.1 (309 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (98 reviews) ✓ Verified | Not enough data | 8.2 (302 reviews) ✓ Verified | 
| **Internationalization** | 8.7 (71 reviews) | Not enough data | 7.9 (227 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.9 (80 reviews) ✓ Verified | Not enough data | 7.9 (249 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.7 (83 reviews) ✓ Verified | Not enough data | 7.8 (277 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.7 (92 reviews) ✓ Verified | Not enough data | 7.7 (292 reviews) ✓ Verified | 
| **Output Document Generation** | 8.6 (77 reviews) ✓ Verified | Not enough data | 7.8 (254 reviews) ✓ Verified | 

#### Integration

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.8 (98 reviews) ✓ Verified | Not enough data | 7.9 (297 reviews) ✓ Verified | 
| **Integration APIs** | 8.7 (81 reviews) ✓ Verified | Not enough data | 7.8 (234 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.4 (76 reviews) | Not enough data | 7.6 (239 reviews) ✓ Verified | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | 9.0 (28 reviews) | Not enough data | 8.1 (18 reviews) | 

#### Agentic AI - CRM

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (5 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.8/10 | 6 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1733 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Ticket and Case Management

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.5 (1216 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | Not enough data | 8.4 (1228 reviews) ✓ Verified | Not enough data | 
| **Workflow** | Not enough data | 8.4 (1278 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Not enough data | 8.3 (1186 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | Not enough data | 8.1 (985 reviews) | Not enough data | 
| **Attachments/Screencasts** | Not enough data | 7.9 (1170 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | Not enough data | 8.3 (1157 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Not enough data | 8.6 (1074 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (182 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.7 (181 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.5 (68 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.5 (72 reviews) | Not enough data | 

#### Communication Channels

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 8.4 (1027 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | Not enough data | 8.6 (1216 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.3 (5 reviews) | 8.2 (864 reviews) | Not enough data | 
| **Social Integration** | Not enough data | 8.0 (811 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.3 (5 reviews) | 8.1 (771 reviews) | Not enough data | 

#### Platform

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (559 reviews) ✓ Verified | Not enough data | 
| **Customization ** | Not enough data | 8.3 (825 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.6 (705 reviews) ✓ Verified | Not enough data | 
| **Integration** | Not enough data | 8.3 (649 reviews) ✓ Verified | Not enough data | 
| **Reporting** | Not enough data | 8.2 (1165 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (5 reviews) | 8.3 (1183 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Lead Generation

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### Retail Distributed Order Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Administration

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inventory Control

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | Not enough data | 
| **Inventory Sourcing** | Not enough data | Not enough data | Not enough data | 

#### Omni-Channel

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Customer Service** | Not enough data | Not enough data | Not enough data | 
| **Order Fulfillment** | Not enough data | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 261 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Administration

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Database Management ** | Not enough data | 8.8 (232 reviews) | Not enough data | 
| **Data Workflows** | Not enough data | 8.8 (231 reviews) | Not enough data | 
| **Issue Management** | Not enough data | 8.7 (229 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (225 reviews) | Not enough data | 
| **Publishing Workflows** | Not enough data | 8.6 (215 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.5 (214 reviews) | Not enough data | 

#### Compliance

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | 8.7 (231 reviews) | Not enough data | 
| **Data Governance** | Not enough data | 8.7 (229 reviews) | Not enough data | 
| **Compliance** | Not enough data | 8.6 (229 reviews) | Not enough data | 
| **Auditing** | Not enough data | 8.6 (226 reviews) | Not enough data | 

#### Customer Support

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (214 reviews) | Not enough data | 
| **Suggestions** | Not enough data | 8.2 (208 reviews) | Not enough data | 
| **Decision Trees** | Not enough data | 8.0 (197 reviews) | Not enough data | 

#### Data Security

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.6 (220 reviews) | Not enough data | 
| **Data Transport** | Not enough data | 8.7 (222 reviews) | Not enough data | 
| **Access Management** | Not enough data | 9.0 (222 reviews) | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | 9.1 (223 reviews) | Not enough data | 

#### Administration

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.6 (215 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.9 (216 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.9 (220 reviews) | Not enough data | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (152 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.9/10 | 26 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Setup

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Activities** | 9.2 (22 reviews) | Not enough data | Not enough data | 
| **Flows** | 8.9 (22 reviews) | Not enough data | Not enough data | 
| **Dependencies** | 8.9 (19 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.1 (25 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Updates** | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **Audit Trail** | 8.9 (19 reviews) | Not enough data | Not enough data | 
| **Integration** | 8.7 (21 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | 9.0 (10 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 137 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Channels

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.6 (128 reviews) | Not enough data | 
| **Open Listening** | Not enough data | 8.4 (120 reviews) | Not enough data | 
| **Physical Media** | Not enough data | 7.6 (119 reviews) | Not enough data | 

#### Design

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.4 (119 reviews) | Not enough data | 
| **Create Content** | Not enough data | 8.0 (119 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.3 (122 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 8.4 (121 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 8.5 (116 reviews) | Not enough data | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (113 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.6 (112 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 218 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Usability

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | 8.6 (205 reviews) | Not enough data | 
| **Supporting Documents** | Not enough data | 8.6 (208 reviews) | Not enough data | 
| **Two-Way Communication** | Not enough data | 8.7 (206 reviews) | Not enough data | 

#### Reporting

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.7 (206 reviews) | Not enough data | 
| **Trend Analysis** | Not enough data | 8.3 (199 reviews) | Not enough data | 
| **Performance Monitoring** | Not enough data | 8.6 (204 reviews) | Not enough data | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (180 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.6 (181 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Quality Assurance

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Evaluation** | Not enough data | 8.8 (72 reviews) | Not enough data | 
| **Calibration** | Not enough data | 8.7 (69 reviews) | Not enough data | 
| **Reports** | Not enough data | 8.7 (72 reviews) | Not enough data | 

#### Engagement

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Feedback** | Not enough data | 8.8 (70 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.9 (70 reviews) | Not enough data | 
| **Training** | Not enough data | 8.7 (70 reviews) | Not enough data | 

#### Performance

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.7 (71 reviews) | Not enough data | 
| **Compliance** | Not enough data | 8.8 (71 reviews) | Not enough data | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (61 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.0 (62 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.5/10 | 30 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 314 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Channels

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Voice** | 8.8 (17 reviews) ✓ Verified | 7.5 (277 reviews) | Not enough data | 
| **Social** | 8.1 (17 reviews) ✓ Verified | 7.4 (270 reviews) | Not enough data | 
| **Web Chat** | 8.2 (16 reviews) | 7.9 (276 reviews) | Not enough data | 
| **Mobile SMS** | 8.3 (17 reviews) | 7.4 (267 reviews) | Not enough data | 
| **Email** | 8.8 (19 reviews) | 8.8 (283 reviews) | Not enough data | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text-to-Speech** | 9.3 (5 reviews) | 7.0 (218 reviews) | Not enough data | 

#### Functions

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Session Routing** | 8.5 (19 reviews) | 7.9 (271 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (18 reviews) | 8.0 (269 reviews) | Not enough data | 
| **Concurrent Calling** | 8.9 (19 reviews) ✓ Verified | 7.6 (259 reviews) | Not enough data | 
| **Speech Analytics** | 8.5 (14 reviews) | 7.2 (256 reviews) | Not enough data | 
| **Auto Dialer** | 7.9 (15 reviews) | 7.2 (257 reviews) | Not enough data | 
| **IVR** | 8.4 (16 reviews) | 7.2 (261 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.1 (16 reviews) ✓ Verified | 7.7 (260 reviews) | Not enough data | 
| **Persistent Data** | 8.5 (17 reviews) ✓ Verified | 8.1 (263 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (7 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.0 (7 reviews) | Not enough data | 

#### Administrative

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (19 reviews) ✓ Verified | 7.9 (258 reviews) | Not enough data | 
| **Administrator Access** | 9.3 (22 reviews) ✓ Verified | 8.5 (261 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (23 reviews) ✓ Verified | 8.6 (261 reviews) | Not enough data | 
| **Session Recording** | 7.7 (15 reviews) | 7.7 (250 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 9.2 (18 reviews) | 7.7 (255 reviews) | Not enough data | 

### Digital Process Automation (DPA)

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.9/10 | 16 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Digital Workflows

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Logic and Conditions** | 8.9 (11 reviews) | Not enough data | Not enough data | 
| **No-Code Or Low-Code** | 9.3 (14 reviews) | Not enough data | Not enough data | 
| **Document Management** | 9.0 (14 reviews) | Not enough data | Not enough data | 

#### Forms

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Mapping** | 9.2 (12 reviews) | Not enough data | Not enough data | 
| **Templates** | 9.0 (13 reviews) | Not enough data | Not enough data | 
| **Mobile-Friendly Forms** | 8.3 (13 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Workflow Automation** | 9.3 (14 reviews) | Not enough data | Not enough data | 
| **Workflow Mapping** | 9.4 (12 reviews) | Not enough data | Not enough data | 
| **Real-Time Updates** | 8.8 (11 reviews) | Not enough data | Not enough data | 
| **Robotic Process Automation** | 8.2 (11 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Digital Process Automation (DPA)

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Responses

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.7/10 | 11 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Lead Monitoring

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Features** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Performance** | 9.3 (10 reviews) | Not enough data | Not enough data | 
| **Identification** | 8.8 (7 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Capture

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Mobile** | 8.3 (8 reviews) | Not enough data | Not enough data | 
| **Websites** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Social Media** | 7.9 (7 reviews) | Not enough data | Not enough data | 
| **Data** | 8.6 (7 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Export/Import** | 8.7 (9 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.8 (10 reviews) | Not enough data | Not enough data | 

#### Customization

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Forms** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Templates** | 9.0 (7 reviews) | Not enough data | Not enough data | 
| **Integration** | 9.0 (8 reviews) | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 64 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Workforce Management

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 7.9 (59 reviews) | Not enough data | 
| **Skills Management** | Not enough data | 7.9 (58 reviews) | Not enough data | 
| **Shift Scheduling** | Not enough data | 7.5 (58 reviews) | Not enough data | 
| **Agent Self-Service** | Not enough data | 7.8 (57 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | 7.6 (57 reviews) | Not enough data | 

#### Administration

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Automation** | Not enough data | 8.3 (60 reviews) | Not enough data | 
| **Performance Analysis** | Not enough data | 8.3 (58 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.4 (58 reviews) | Not enough data | 
| **Forecasting** | Not enough data | 7.7 (56 reviews) | Not enough data | 
| **Intraday Management** | Not enough data | 7.7 (56 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 120 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Conversational Platform

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.6 (105 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | 8.7 (104 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | 8.1 (101 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | 8.3 (107 reviews) | Not enough data | 

#### Support Automation

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | 8.2 (103 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | 8.2 (101 reviews) | Not enough data | 
| **Transcripts** | Not enough data | 8.1 (103 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | 8.0 (101 reviews) | Not enough data | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (97 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.4 (96 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Revenue History** | Not enough data | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | Not enough data | 
| **Dashboard Analytics** | Not enough data | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Data Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Revenue Operations Cadence** | Not enough data | Not enough data | Not enough data | 

#### CRM Data Enrichment

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Calendar Sync** | Not enough data | Not enough data | Not enough data | 
| **Email Activity Capture** | Not enough data | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Marketing Leads** | Not enough data | Not enough data | Not enough data | 
| **Contact Capture** | Not enough data | Not enough data | Not enough data | 

#### Account Management

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Nonengaged Accounts** | Not enough data | Not enough data | Not enough data | 
| **Account optimization** | Not enough data | Not enough data | Not enough data | 
| **Historical Patterns** | Not enough data | Not enough data | Not enough data | 
| **Rep Performance** | Not enough data | Not enough data | Not enough data | 
| **Account Engagement** | Not enough data | Not enough data | Not enough data | 
| **Historical Win/Loss Patterns** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Retail Analytics

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Data Management

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Consolidation
** | Not enough data | Not enough data | Not enough data | 
| **Data types
** | Not enough data | Not enough data | Not enough data | 
| **Correction** | Not enough data | Not enough data | Not enough data | 
| **Cleansing** | Not enough data | Not enough data | Not enough data | 
| **Validation
** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **KPIs** | Not enough data | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Reports and Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Predictive analytics** | Not enough data | Not enough data | Not enough data | 

#### Mobile

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Mobile dashboard** | Not enough data | Not enough data | Not enough data | 
| **Mobile application** | Not enough data | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Cloud** | Not enough data | Not enough data | Not enough data | 
| **On-Premise** | Not enough data | Not enough data | Not enough data | 

#### Integration 

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Marketplace** | Not enough data | Not enough data | Not enough data | 
| **Retail POS** | Not enough data | Not enough data | Not enough data | 
| **Other software** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Retail Analytics

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 176 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Customer Support

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Text** | Not enough data | 8.3 (147 reviews) | Not enough data | 
| **Speech** | Not enough data | 8.0 (144 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.2 (145 reviews) | Not enough data | 

#### Automation

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | 8.3 (153 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.2 (149 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 8.1 (148 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Learning** | Not enough data | 7.6 (143 reviews) | Not enough data | 
| **Language** | Not enough data | 7.7 (140 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 7.5 (140 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.2/10 | 1014 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (110 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.8 (111 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.8 (110 reviews) | Not enough data | 

#### Communication

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 8.5 (313 reviews) ✓ Verified | Not enough data | 
| **Notifications** | Not enough data | 8.6 (332 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Not enough data | 8.4 (279 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | Not enough data | 8.5 (281 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | Not enough data | 7.8 (162 reviews) | Not enough data | 

####  Internal Use

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.3 (825 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | 8.3 (298 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | Not enough data | 8.5 (290 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | Not enough data | 8.4 (322 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | Not enough data | 8.5 (293 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | Not enough data | 8.7 (326 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 737 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.3 (128 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (597 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.3 (580 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 8.3 (529 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | 8.0 (216 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.4 (227 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Branding** | Not enough data | 8.4 (226 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.6 (234 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | 7.7 (204 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.5 (217 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (56 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.1 (56 reviews) | Not enough data | 

#### Process

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Mentions** | Not enough data | 8.6 (246 reviews) | Not enough data | 
| **Tickets** | Not enough data | 8.6 (266 reviews) | Not enough data | 
| **Macros** | Not enough data | 8.3 (227 reviews) | Not enough data | 

#### Channels

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Email** | Not enough data | 8.8 (275 reviews) | Not enough data | 
| **Social** | Not enough data | 8.4 (250 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 8.5 (233 reviews) | Not enough data | 
| **Phone** | Not enough data | 8.6 (234 reviews) | Not enough data | 
| **Text** | Not enough data | 8.6 (216 reviews) | Not enough data | 

#### Insight

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.6 (232 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.8 (267 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 8.5 (206 reviews) | Not enough data | 
| **Help Desk** | Not enough data | 8.7 (254 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 89 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (81 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.0 (82 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Survey Management

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.7 (31 reviews) | Not enough data | 
| **Survey Deployment** | Not enough data | 8.3 (31 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.6 (31 reviews) | Not enough data | 
| **Device Responsiveness** | Not enough data | 8.7 (31 reviews) | Not enough data | 

#### Process Management

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.3 (31 reviews) | Not enough data | 
| **Trigger Alerts** | Not enough data | 8.4 (30 reviews) | Not enough data | 
| **Real-Time Analysis** | Not enough data | 8.7 (31 reviews) | Not enough data | 
| **Real-Time Action** | Not enough data | 8.6 (30 reviews) | Not enough data | 

#### System Management

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Security** | Not enough data | 9.0 (31 reviews) | Not enough data | 
| **System Monitoring** | Not enough data | 8.7 (30 reviews) | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.8/10 | 29 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | 8.5/10 | 22 |

#### Agentic AI - Sales Analytics

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Sourcing** | 8.9 (23 reviews) | Not enough data | 8.7 (21 reviews) | 
| **Exporting & Sharing Data** | 8.9 (24 reviews) | Not enough data | 8.5 (21 reviews) | 
| **Multi-Device Data Visualization** | 8.5 (20 reviews) | Not enough data | 8.4 (20 reviews) | 
| **Interactive Dashboards** | 8.6 (25 reviews) | Not enough data | 8.1 (21 reviews) | 
| **Data Segmentation** | 9.0 (21 reviews) | Not enough data | 8.7 (20 reviews) | 

#### Predictive Analytics

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Lead Scoring** | 9.2 (22 reviews) | Not enough data | 8.7 (20 reviews) | 
| **Opportunity Scoring** | 8.8 (23 reviews) | Not enough data | 8.6 (19 reviews) | 
| **Risk Analysis** | 8.4 (20 reviews) | Not enough data | 8.3 (19 reviews) | 
| **Live Forecasting** | 8.8 (23 reviews) | Not enough data | 8.3 (19 reviews) | 

#### Sales Management

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Live Pipeline Management** | 8.7 (26 reviews) | Not enough data | 8.8 (20 reviews) | 
| **Sales Gamification** | 8.5 (21 reviews) | Not enough data | 8.7 (19 reviews) | 
| **Account-Based Analytics** | 9.2 (24 reviews) | Not enough data | 8.5 (20 reviews) | 
| **Activity Tracking** | 8.6 (27 reviews) | Not enough data | 8.7 (20 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | 8.6/10 | 6 |

#### Agentic AI - Sales Coaching

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Coaching Materials** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Playbook Creation** | Not enough data | Not enough data | 7.5 (6 reviews) | 
| **Video Record** | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### Feedback

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Review** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Scorecard** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Coaching Card** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Leaderboard** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Real-Time Updates** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Competition** | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### Generative AI

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI Marketing Agents

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Performance Optimization & Learning - AI Marketing Agents

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Send-Time Optimization** | Not enough data | Not enough data | Not enough data | 
| **Autonomous A/B Testing** | Not enough data | Not enough data | Not enough data | 

#### Autonomous Campaign Orchestration - AI Marketing Agents 

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **End-to-End Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Goal-Based Campaign Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-Channel Orchestration** | Not enough data | Not enough data | Not enough data | 
| **Conversational Campaign Setup** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Campaign Adaptation** | Not enough data | Not enough data | Not enough data | 

#### AI Content Generation - AI Marketing Agents 

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Dynamic Content Optimization** | Not enough data | Not enough data | Not enough data | 
| **AI Copy Generation** | Not enough data | Not enough data | Not enough data | 
| **Personalized Content Creation** | Not enough data | Not enough data | Not enough data | 

#### Audience Intelligence & Segmentation - AI Marketing Agents 

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Lookalike Audience Modeling** | Not enough data | Not enough data | Not enough data | 
| **Behavioral Triggering** | Not enough data | Not enough data | Not enough data | 
| **Predictive Audience Segmentation** | Not enough data | Not enough data | Not enough data | 

#### Integrations & Data Connectivity - AI Marketing Agents 

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Event & Data Ingestion** | Not enough data | Not enough data | Not enough data | 
| **CRM & CDP Integration** | Not enough data | Not enough data | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 9.2/10 | 33 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### User Interface Design

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **WYSIWYG Editor** | 9.5 (22 reviews) | Not enough data | Not enough data | 
| **Customized Branding** | 8.8 (24 reviews) | Not enough data | Not enough data | 
| **App Templates** | 9.0 (25 reviews) | Not enough data | Not enough data | 
| **Workflow Management** | 9.5 (31 reviews) | Not enough data | Not enough data | 

#### Data Control

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Data Migration** | 8.8 (26 reviews) | Not enough data | Not enough data | 
| **Data Synchronization** | 9.0 (26 reviews) | Not enough data | Not enough data | 
| **Data Security** | 9.4 (25 reviews) | Not enough data | Not enough data | 

#### Publishing

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Application Deployment** | 9.3 (25 reviews) | Not enough data | Not enough data | 
| **Platform Compatibility** | 9.2 (23 reviews) | Not enough data | Not enough data | 
| **Lifecycle Management** | 9.3 (23 reviews) | Not enough data | Not enough data | 

#### Agentic AI - No-Code Development Platforms

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Creatio (15):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Retail Analytics Software](https://www.g2.com/categories/retail-analytics), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa), [Retail Distributed Order Management Systems](https://www.g2.com/categories/retail-distributed-order-management-systems), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [CRM Software](https://www.g2.com/categories/crm), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI Marketing Agents Software](https://www.g2.com/categories/ai-marketing-agents)

**Unique to Agentforce Service (formerly Salesforce Service Cloud) (14):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Dynamics 365 Sales (3):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)


---
## Reviewer Demographics

### By Company Size

| Segment | Creatio | Agentforce Service (formerly Salesforce Service Cloud) | Dynamics 365 Sales | 
|---|---|---|---|
| **Small-Business** | 43.5% | 18.7% | 31.1% | 
| **Mid-Market** | 41.6% | 42.8% | 39.4% | 
| **Enterprise** | 14.9% | 38.5% | 29.5% | 

### By Industry

#### Creatio

- **Information Technology and Services:** 18.1%
- **Computer Software:** 10.7%
- **Financial Services:** 5.9%
- **Banking:** 4.8%
- **Pharmaceuticals:** 2.6%
- **Telecommunications:** 2.6%
- **Marketing and Advertising:** 2.2%
- **Human Resources:** 2.2%
- **Hospitality:** 2.2%
- **Education Management:** 2.2%
- **Other:** 46.3%

#### Agentforce Service (formerly Salesforce Service Cloud)

- **Information Technology and Services:** 11.5%
- **Computer Software:** 9.2%
- **Financial Services:** 7.6%
- **Manufacturing:** 4.3%
- **Non-Profit Organization Management:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Consulting:** 3.2%
- **Retail:** 2.9%
- **Insurance:** 2.6%
- **Telecommunications:** 2.4%
- **Other:** 48.9%

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.3%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.3%

---
## Alternatives

### Alternatives to Creatio

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25823 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13834 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3060 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (943 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews)

### Alternatives to Agentforce Service (formerly Salesforce Service Cloud)

- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7641 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25823 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14699 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13834 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3060 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1431 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)

---
## Top Discussions

### Creatio

- Title: [what makes bpm'online better than other CRM systems](https://www.g2.com/discussions/3466-what-makes-bpm-online-better-than-other-crm-systems) — 2 comments, 1 upvote
  > **Top comment:** "Have to disagree with this one....salesforce EE isn't cheap but it works and works and works. "
- Title: [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Creatio is used to automate business processes and manage customer relationships using AI-powered CRM and no-code tools. The platform helps organizations..."

### Agentforce Service (formerly Salesforce Service Cloud)

- Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments
  > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..."
- Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** "Customer 360 and being able to hand off cases effectively"
- Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments
  > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..."
- Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments
  > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..."
- Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/creatio-vs-agentforce-service-formerly-salesforce-service-cloud-vs-dynamics-365-sales)