# Agentforce Sales (formerly Salesforce Sales Cloud) vs Creatio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the drag-and-drop dashboard that allows for quick customization of opportunity views, making it easier to manage sales pipelines effectively.
- **According to verified reviews** , Creatio stands out for its low-code platform, which enables rapid development and customization. Users highlight the ability to design workflows and automate business processes without extensive coding, making it a flexible choice for developers.
- **Reviewers mention** that Agentforce Sales has a significantly higher G2 Score, indicating overall satisfaction and quality. Users frequently note the platform's robust pipeline visibility and the efficiency it brings to tracking hours and PTO, which enhances daily productivity.
- **Users say** that while Creatio offers a user-friendly experience, it has a smaller user base compared to Agentforce Sales, which may affect the availability of community support and resources. However, users appreciate its project management capabilities, particularly the ability to upload unlimited attachments for tracking project activities.
- **Reviewers highlight** that Agentforce Sales has a quicker implementation process, with many users noting that the initial setup is straightforward. This ease of onboarding is a significant advantage for teams looking to get up and running without extensive training.
- **According to recent feedback** , while both platforms offer strong support features, Creatio users rate their support quality higher. They appreciate the comprehensive knowledge base and support analytics, which help in resolving issues efficiently, although Agentforce Sales also provides solid support options.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 25,825 | 314 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (43.5% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Starting at $40.00 1 user Per Month | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

### Creatio

Pros:
- Ease of Use (32 reviews)
- Efficiency (21 reviews)

Cons:
- Learning Curve (10 reviews)
- Missing Features (10 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14199 reviews) | 9.1 (225 reviews) | 
  | **Ease of Use** | 8.2 (18212 reviews) | 9.0 (252 reviews) | 
  | **Ease of Setup** | 7.8 (9146 reviews) | 8.4 (153 reviews) | 
  | **Ease of Admin** | 7.9 (4497 reviews) | 8.6 (121 reviews) | 
  | **Quality of Support** | 8.1 (12399 reviews) | 9.1 (223 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4464 reviews) | 9.2 (120 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13818 reviews) | 9.2 (210 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Creatio

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $40.00 1 user Per Month

Description: Provide automation to SMB clients 

Key Features:
- No-code user interface designer
- Customization via scripts
- Unlimited number of records

[Browse all 3 editions](https://www.g2.com/products/creatio/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11184 |
| **Creatio** | 8.8/10 | 188 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9638 reviews) ✓ Verified | 9.0 (153 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6401 reviews) ✓ Verified | 8.9 (92 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9365 reviews) ✓ Verified | 8.9 (145 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (9566 reviews) ✓ Verified | 8.7 (149 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.0 (7326 reviews) ✓ Verified | 8.6 (118 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (7629 reviews) ✓ Verified | 8.7 (133 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.0 (6766 reviews) ✓ Verified | 8.6 (130 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (6668 reviews) ✓ Verified | 8.8 (126 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.3 (7419 reviews) ✓ Verified | 8.9 (122 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Email Marketing** | 8.0 (6680 reviews) ✓ Verified | 8.8 (133 reviews) ✓ Verified | 
| **Campaign Management** | 8.1 (7000 reviews) ✓ Verified | 8.9 (124 reviews) ✓ Verified | 
| **Lead Management** | 8.5 (8146 reviews) ✓ Verified | 9.1 (142 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.9 (5428 reviews) | 8.9 (110 reviews) ✓ Verified | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | 9.1 (123 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.1 (6387 reviews) ✓ Verified | 8.7 (114 reviews) ✓ Verified | 
| **Knowledge Base** | 8.2 (6792 reviews) ✓ Verified | 8.9 (128 reviews) ✓ Verified | 
| **Call Center Features** | 8.0 (5498 reviews) ✓ Verified | 8.8 (111 reviews) ✓ Verified | 
| **Support Analytics** | 8.2 (5988 reviews) ✓ Verified | 9.1 (115 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Reporting** | 8.5 (9058 reviews) ✓ Verified | 8.8 (148 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (9216 reviews) ✓ Verified | 9.0 (156 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (7485 reviews) ✓ Verified | 8.7 (120 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5632 reviews) ✓ Verified | 8.6 (115 reviews) ✓ Verified | 
| **Social Network Integration** | 7.8 (5246 reviews) ✓ Verified | 8.5 (110 reviews) ✓ Verified | 
| **Mobile User Support** | 7.7 (6112 reviews) ✓ Verified | 8.5 (122 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Customization** | 8.5 (3704 reviews) ✓ Verified | 8.8 (97 reviews) ✓ Verified | 
| **Workflow Capability** | 8.5 (3709 reviews) ✓ Verified | 9.0 (98 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (3648 reviews) ✓ Verified | 8.8 (98 reviews) ✓ Verified | 
| **Internationalization** | 8.4 (2905 reviews) ✓ Verified | 8.7 (71 reviews) | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | 8.9 (80 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.1 (3205 reviews) ✓ Verified | 8.7 (83 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.7 (3691 reviews) ✓ Verified | 8.7 (92 reviews) ✓ Verified | 
| **Output Document Generation** | 8.1 (3032 reviews) | 8.6 (77 reviews) ✓ Verified | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2615 reviews) ✓ Verified | 8.8 (98 reviews) ✓ Verified | 
| **Integration APIs** | 8.5 (3113 reviews) ✓ Verified | 8.7 (81 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | 8.4 (76 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **AI Text Generation** | 7.6 (903 reviews) | 9.0 (28 reviews) | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (301 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (254 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (278 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (238 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (243 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (269 reviews) | Not enough data | 
| **Decision Making** | 8.3 (266 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | 8.8/10 | 6 |

#### Ticket and Case Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | 9.3 (5 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | 8.3 (5 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | 8.3 (5 reviews) | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Creatio** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Creatio** | N/A | N/A |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (297 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (320 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | Not enough data | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | Not enough data | 
| **Data Entry** | 8.8 (348 reviews) | Not enough data | 
| **Integrations / APIs** | 8.8 (343 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (310 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (302 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (124 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | 
| **Decision Making** | 9.3 (29 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 |
| **Creatio** | N/A | N/A |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Task Management** | 8.7 (521 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.5 (510 reviews) | Not enough data | 
| **Calls and Voice** | 8.1 (465 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.1 (459 reviews) | Not enough data | 
| **CRM Integration** | 8.8 (524 reviews) | Not enough data | 
| **Calendar** | 8.4 (467 reviews) | Not enough data | 
| **Shared Records** | 8.6 (480 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Content Management** | 8.4 (481 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (500 reviews) | Not enough data | 
| **Workflow Performance** | 8.7 (497 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (481 reviews) | Not enough data | 
| **Gamification** | 7.8 (414 reviews) | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | Not enough data | 
| **Lead Scoring** | 8.4 (469 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (426 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.0 (430 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (415 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **AI Text Generation** | 7.4 (268 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (87 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (88 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (86 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (87 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (87 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (87 reviews) | Not enough data | 
| **Decision Making** | 8.5 (87 reviews) | Not enough data | 

### Retail Distributed Order Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Administration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Inventory Control

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Inventory Sourcing** | Not enough data | Not enough data | 

#### Omni-Channel

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Customer Service** | Not enough data | Not enough data | 
| **Order Fulfillment** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **Creatio** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Call Recording** | 8.7 (132 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (136 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (132 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (133 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Customer Scoring** | 8.7 (141 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (125 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **AI Text Summarization** | 8.3 (59 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (14 reviews) | Not enough data | 
| **Decision Making** | 9.0 (14 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | 8.9/10 | 26 |

#### Setup

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Activities** | Not enough data | 9.2 (22 reviews) | 
| **Flows** | Not enough data | 8.9 (22 reviews) | 
| **Dependencies** | Not enough data | 8.9 (19 reviews) | 
| **Notifications** | Not enough data | 9.1 (25 reviews) | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Updates** | Not enough data | 8.8 (20 reviews) | 
| **Audit Trail** | Not enough data | 8.9 (19 reviews) | 
| **Integration** | Not enough data | 8.7 (21 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (10 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | 8.5/10 | 30 |

#### Channels

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Voice** | Not enough data | 8.8 (17 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.1 (17 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.2 (16 reviews) | 
| **Mobile SMS** | Not enough data | 8.3 (17 reviews) | 
| **Email** | Not enough data | 8.8 (19 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.3 (5 reviews) | 

#### Functions

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Session Routing** | Not enough data | 8.5 (19 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (18 reviews) | 
| **Concurrent Calling** | Not enough data | 8.9 (19 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.5 (14 reviews) | 
| **Auto Dialer** | Not enough data | 7.9 (15 reviews) | 
| **IVR** | Not enough data | 8.4 (16 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.1 (16 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.5 (17 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (19 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.3 (22 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 9.0 (23 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 7.7 (15 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.2 (18 reviews) | 

### Digital Process Automation (DPA)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | 8.9/10 | 16 |

#### Digital Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Logic and Conditions** | Not enough data | 8.9 (11 reviews) | 
| **No-Code Or Low-Code** | Not enough data | 9.3 (14 reviews) | 
| **Document Management** | Not enough data | 9.0 (14 reviews) | 

#### Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Data Mapping** | Not enough data | 9.2 (12 reviews) | 
| **Templates** | Not enough data | 9.0 (13 reviews) | 
| **Mobile-Friendly Forms** | Not enough data | 8.3 (13 reviews) | 

#### Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Workflow Automation** | Not enough data | 9.3 (14 reviews) | 
| **Workflow Mapping** | Not enough data | 9.4 (12 reviews) | 
| **Real-Time Updates** | Not enough data | 8.8 (11 reviews) | 
| **Robotic Process Automation** | Not enough data | 8.2 (11 reviews) | 

#### Agentic AI - Digital Process Automation (DPA)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Responses

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | 8.7/10 | 11 |

#### Lead Monitoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Features** | Not enough data | 9.2 (8 reviews) | 
| **Performance** | Not enough data | 9.3 (10 reviews) | 
| **Identification** | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Mobile** | Not enough data | 8.3 (8 reviews) | 
| **Websites** | Not enough data | 8.8 (8 reviews) | 
| **Social Media** | Not enough data | 7.9 (7 reviews) | 
| **Data** | Not enough data | 8.6 (7 reviews) | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Export/Import** | Not enough data | 8.7 (9 reviews) | 
| **Reporting** | Not enough data | 8.8 (10 reviews) | 

#### Customization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Forms** | Not enough data | 8.5 (8 reviews) | 
| **Personalization** | Not enough data | 8.6 (7 reviews) | 
| **Templates** | Not enough data | 9.0 (7 reviews) | 
| **Integration** | Not enough data | 9.0 (8 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 82 |
| **Creatio** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (69 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (69 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | Not enough data | 
| **Data Segmentation** | 8.5 (66 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (58 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | Not enough data | 
| **Email Activity Capture** | 8.4 (62 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (59 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (65 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (56 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | Not enough data | 
| **Account optimization** | 8.1 (63 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (60 reviews) | Not enough data | 
| **Rep Performance** | 8.2 (59 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (56 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Creatio** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 180 |
| **Creatio** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **MS Teams Integration** | 8.1 (157 reviews) | Not enough data | 
| **Email Integration** | 8.5 (159 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (158 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (157 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (160 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Custom Booking Page** | 8.1 (152 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (156 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (155 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Set Working Hours** | 8.4 (156 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (156 reviews) | Not enough data | 
| **Buffer Times** | 8.0 (158 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (34 reviews) | Not enough data | 

### Retail Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Data Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Consolidation
** | Not enough data | Not enough data | 
| **Data types
** | Not enough data | Not enough data | 
| **Correction** | Not enough data | Not enough data | 
| **Cleansing** | Not enough data | Not enough data | 
| **Validation
** | Not enough data | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **KPIs** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Reports and Dashboards** | Not enough data | Not enough data | 
| **Predictive analytics** | Not enough data | Not enough data | 

#### Mobile

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Mobile dashboard** | Not enough data | Not enough data | 
| **Mobile application** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Cloud** | Not enough data | Not enough data | 
| **On-Premise** | Not enough data | Not enough data | 

#### Integration 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Marketplace** | Not enough data | Not enough data | 
| **Retail POS** | Not enough data | Not enough data | 
| **Other software** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Retail Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 196 |
| **Creatio** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Account Scoring** | 8.5 (172 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (161 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (166 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (168 reviews) | Not enough data | 
| **Sales Forecasting** | 8.6 (170 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (161 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Territory Management** | 8.6 (163 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (169 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Quota Management** | 8.4 (165 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (173 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (54 reviews) | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 513 |
| **Creatio** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (54 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (53 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (54 reviews) | Not enough data | 
| **Decision Making** | 8.1 (55 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Lead Opportunity** | 8.9 (452 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (458 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (433 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Lead Management** | 8.9 (462 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (452 reviews) | Not enough data | 
| **Lead Context** | 8.6 (429 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Conversion Viability** | 8.5 (417 reviews) | Not enough data | 
| **Workflow** | 8.6 (438 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Data Synchronization** | 8.6 (428 reviews) | Not enough data | 
| **Analysis** | 8.6 (429 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 683 |
| **Creatio** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (67 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (68 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | Not enough data | 
| **Triggers** | 8.4 (494 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (428 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (506 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (554 reviews) | Not enough data | 
| **Dashboards** | 8.9 (587 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (530 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Integration** | 8.7 (557 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (520 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (501 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Creatio** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | 
| **Decision Making** | 8.4 (63 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | Not enough data | 
| **Link Activity** | 8.4 (576 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (590 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (592 reviews) | Not enough data | 
| **Notifications** | 8.6 (625 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (570 reviews) | Not enough data | 
| **Templates** | 8.4 (598 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1198 |
| **Creatio** | 8.8/10 | 29 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (76 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (77 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (75 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (76 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Data Sourcing** | 8.5 (965 reviews) | 8.9 (23 reviews) | 
| **Exporting & Sharing Data** | 8.7 (995 reviews) | 8.9 (24 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (897 reviews) | 8.5 (20 reviews) | 
| **Interactive Dashboards** | 8.7 (1026 reviews) | 8.6 (25 reviews) | 
| **Data Segmentation** | 8.6 (957 reviews) | 9.0 (21 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Lead Scoring** | 8.4 (943 reviews) | 9.2 (22 reviews) | 
| **Opportunity Scoring** | 8.6 (957 reviews) | 8.8 (23 reviews) | 
| **Risk Analysis** | 8.1 (850 reviews) | 8.4 (20 reviews) | 
| **Live Forecasting** | 8.3 (891 reviews) | 8.8 (23 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (981 reviews) | 8.7 (26 reviews) | 
| **Sales Gamification** | 8.1 (852 reviews) | 8.5 (21 reviews) | 
| **Account-Based Analytics** | 8.6 (975 reviews) | 9.2 (24 reviews) | 
| **Activity Tracking** | 8.8 (1044 reviews) | 8.6 (27 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Creatio** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Creatio** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Creatio** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

### AI Marketing Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Performance Optimization & Learning - AI Marketing Agents

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Send-Time Optimization** | Not enough data | Not enough data | 
| **Autonomous A/B Testing** | Not enough data | Not enough data | 

#### Autonomous Campaign Orchestration - AI Marketing Agents 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **End-to-End Campaign Execution** | Not enough data | Not enough data | 
| **Goal-Based Campaign Planning** | Not enough data | Not enough data | 
| **Cross-Channel Orchestration** | Not enough data | Not enough data | 
| **Conversational Campaign Setup** | Not enough data | Not enough data | 
| **Real-Time Campaign Adaptation** | Not enough data | Not enough data | 

#### AI Content Generation - AI Marketing Agents 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Dynamic Content Optimization** | Not enough data | Not enough data | 
| **AI Copy Generation** | Not enough data | Not enough data | 
| **Personalized Content Creation** | Not enough data | Not enough data | 

#### Audience Intelligence & Segmentation - AI Marketing Agents 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Lookalike Audience Modeling** | Not enough data | Not enough data | 
| **Behavioral Triggering** | Not enough data | Not enough data | 
| **Predictive Audience Segmentation** | Not enough data | Not enough data | 

#### Integrations & Data Connectivity - AI Marketing Agents 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Event & Data Ingestion** | Not enough data | Not enough data | 
| **CRM & CDP Integration** | Not enough data | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | 9.2/10 | 33 |

#### User Interface Design

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **WYSIWYG Editor** | Not enough data | 9.5 (22 reviews) | 
| **Customized Branding** | Not enough data | 8.8 (24 reviews) | 
| **App Templates** | Not enough data | 9.0 (25 reviews) | 
| **Workflow Management** | Not enough data | 9.5 (31 reviews) | 

#### Data Control

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Data Migration** | Not enough data | 8.8 (26 reviews) | 
| **Data Synchronization** | Not enough data | 9.0 (26 reviews) | 
| **Data Security** | Not enough data | 9.4 (25 reviews) | 

#### Publishing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Application Deployment** | Not enough data | 9.3 (25 reviews) | 
| **Platform Compatibility** | Not enough data | 9.2 (23 reviews) | 
| **Lifecycle Management** | Not enough data | 9.3 (23 reviews) | 

#### Agentic AI - No-Code Development Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (14):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Creatio (12):** [Retail Analytics Software](https://www.g2.com/categories/retail-analytics), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa), [Retail Distributed Order Management Systems](https://www.g2.com/categories/retail-distributed-order-management-systems), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI Marketing Agents Software](https://www.g2.com/categories/ai-marketing-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Creatio | 
|---|---|---|
| **Small-Business** | 20.6% | 43.5% | 
| **Mid-Market** | 46.0% | 41.6% | 
| **Enterprise** | 33.4% | 14.9% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Creatio

- **Information Technology and Services:** 18.1%
- **Computer Software:** 10.7%
- **Financial Services:** 5.9%
- **Banking:** 4.8%
- **Pharmaceuticals:** 2.6%
- **Telecommunications:** 2.6%
- **Marketing and Advertising:** 2.2%
- **Human Resources:** 2.2%
- **Hospitality:** 2.2%
- **Education Management:** 2.2%
- **Other:** 46.3%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13837 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9664 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2929 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6662 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (223 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2042 reviews)

### Alternatives to Creatio

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13837 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2929 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3060 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (943 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Creatio

- Title: [what makes bpm'online better than other CRM systems](https://www.g2.com/discussions/3466-what-makes-bpm-online-better-than-other-crm-systems) — 2 comments, 1 upvote
  > **Top comment:** "Have to disagree with this one....salesforce EE isn't cheap but it works and works and works. "
- Title: [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Creatio is used to automate business processes and manage customer relationships using AI-powered CRM and no-code tools. The platform helps organizations..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-creatio)