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At a Glance
Market Segments
Small-Business (44.0% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
$25.00 1 User Per Month
Creatio
Star Rating
(311)4.7 out of 5
Market Segments
Small-Business (44.0% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(25,245)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud has a robust Lead Management system with a score of 8.5, but Creatio excels with a score of 9.1, highlighting its superior automation and tracking capabilities that users find more intuitive.
- Reviewers mention that while both platforms offer Ease of Use, Salesforce Sales Cloud scores 8.1, whereas Creatio shines with a score of 9.1, indicating that users appreciate Creatio's user-friendly interface and streamlined navigation.
- G2 users note that Salesforce Sales Cloud's Quality of Support is rated at 8.1, but Creatio outperforms with a score of 9.1, with many users praising Creatio's responsive customer service and comprehensive support resources.
- Users on G2 highlight that Salesforce Sales Cloud's Opportunity & Pipeline Management features score 8.7, while Creatio's score of 8.9 reflects its more advanced analytics and forecasting tools, which users find beneficial for strategic decision-making.
- Reviewers say that Salesforce Sales Cloud's Customization options score 8.5, but Creatio's score of 8.7 indicates a more flexible platform that allows users to tailor workflows and dashboards to their specific needs more effectively.
- Users report that both platforms have similar Performance and Reliability scores of 8.7, but Creatio's consistent uptime and faster load times are frequently mentioned as advantages by users who prioritize system performance.
Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Creatio
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.1
222
8.8
13,546
Ease of Use
9.0
249
8.2
17,365
Ease of Setup
8.4
150
7.8
8,423
Ease of Admin
8.6
119
7.9
4,312
Quality of Support
9.1
220
8.1
11,802
Has the product been a good partner in doing business?
9.2
118
8.4
4,276
Product Direction (% positive)
9.2
207
8.2
13,221
Features by Category
Sales Force Automation
9.0
152
|
Verified
8.8
9427
|
Verified
9.0
91
8.3
6369
|
Verified
8.9
144
|
Verified
8.7
9147
|
Verified
8.8
148
|
Verified
8.3
9406
|
Verified
8.7
117
|
Verified
8.0
7291
|
Verified
8.7
132
|
Verified
8.2
7583
|
Verified
8.6
129
|
Verified
8.0
6729
|
Verified
8.8
125
|
Verified
8.1
6630
|
Verified
8.9
121
|
Verified
8.3
7382
|
Verified
Marketing Automation
8.8
132
|
Verified
8.0
6641
|
Verified
8.9
123
|
Verified
8.1
6965
|
Verified
9.1
141
|
Verified
8.5
7985
|
Verified
8.9
109
|
Verified
7.9
5405
Customer Support
9.1
122
|
Verified
8.3
6785
|
Verified
8.8
113
|
Verified
8.1
6360
|
Verified
8.9
128
|
Verified
8.2
6755
|
Verified
8.8
110
|
Verified
8.0
5474
|
Verified
9.1
115
|
Verified
8.2
5964
|
Verified
Reporting & Analytics
8.8
147
|
Verified
8.5
8908
|
Verified
9.0
155
|
Verified
8.5
9093
|
Verified
8.7
120
|
Verified
8.2
7404
|
Verified
Mobile & Social
8.6
115
|
Verified
7.9
5592
|
Verified
8.5
110
|
Verified
7.8
5224
|
Verified
8.5
122
|
Verified
7.7
6071
|
Verified
Platform
8.8
96
|
Verified
8.5
3566
|
Verified
9.0
97
|
Verified
8.5
3573
|
Verified
8.8
97
|
Verified
8.6
3598
|
Verified
8.7
70
8.4
2877
|
Verified
8.9
79
|
Verified
8.5
3150
|
Verified
8.7
82
|
Verified
8.1
3173
|
Verified
8.8
91
|
Verified
8.7
3573
|
Verified
8.6
76
|
Verified
8.1
3007
Integration
8.8
98
|
Verified
8.5
2583
|
Verified
8.7
81
|
Verified
8.5
3035
|
Verified
8.5
75
8.5
2876
|
Verified
Generative AI
9.0
28
7.6
865
Agentic AI - CRM
Not enough data
7.8
227
Not enough data
7.9
228
Not enough data
8.2
225
Not enough data
8.0
223
Not enough data
8.0
221
Not enough data
8.0
222
Not enough data
8.1
223
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Cartography
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
268
Not enough data
8.8
287
Not enough data
8.7
309
Not enough data
8.6
284
Organization
Not enough data
8.9
344
Not enough data
8.8
335
Not enough data
8.8
329
Performance Analysis
Not enough data
8.4
278
Not enough data
8.8
301
Sales Analysis
Not enough data
8.4
279
Not enough data
8.8
293
Generative AI
Not enough data
8.4
117
Not enough data
8.3
117
Agentic AI - AI Sales Assistant
Not enough data
9.3
20
Not enough data
9.1
20
Not enough data
9.0
20
Not enough data
9.1
19
Not enough data
9.4
20
Not enough data
9.3
20
Not enough data
9.3
20
Integrated Workflows
Not enough data
8.7
514
Not enough data
8.5
506
Not enough data
8.1
462
Not enough data
8.1
457
Not enough data
8.8
515
Not enough data
8.4
464
Not enough data
8.6
477
Repeatability and Reportability
Not enough data
8.4
479
Not enough data
8.7
497
Not enough data
8.7
493
Not enough data
8.3
479
Not enough data
7.7
413
AI and Automation
Not enough data
8.5
457
Not enough data
8.4
465
Not enough data
8.2
424
Not enough data
8.0
428
Not enough data
7.8
410
Generative AI
Not enough data
7.4
265
Agentic AI - Sales Engagement
Not enough data
8.2
83
Not enough data
8.4
83
Not enough data
8.5
81
Not enough data
8.4
83
Not enough data
8.3
83
Not enough data
8.2
83
Not enough data
8.5
82
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Agent Performance Management
Not enough data
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Generative AI
Not enough data
8.2
57
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Setup
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Not enough data
Management
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Not enough data
Generative AI
9.0
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
9.3
5
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Digital Workflows
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Not enough data
Forms
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
Automation
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
CRM Data Enrichment
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Account Management
Not enough data
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation and Forms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.1
156
Not enough data
8.5
156
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
Not enough data
8.4
171
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
167
Not enough data
8.6
165
Not enough data
8.8
165
Not enough data
8.2
162
Territory Management - Sales Planning
Not enough data
8.5
163
Not enough data
8.4
168
Quota & Capacity Management - Sales Planning
Not enough data
8.3
165
Not enough data
8.3
172
Not enough data
8.4
166
Agentic AI - Sales Planning
Not enough data
8.4
52
Not enough data
8.5
51
Agentic AI - Lead Scoring
Not enough data
7.8
46
Not enough data
8.1
46
Not enough data
7.8
46
Not enough data
7.9
47
Attribution
Not enough data
8.9
440
Not enough data
8.9
444
Not enough data
8.6
426
Discovery
Not enough data
8.9
447
Not enough data
8.6
442
Not enough data
8.5
424
Management
Not enough data
8.5
413
Not enough data
8.6
431
Platform
Not enough data
8.6
423
Not enough data
8.6
423
Agentic AI - Sales Performance Management
Not enough data
8.3
68
Not enough data
8.5
69
Not enough data
8.5
70
Incentives
Not enough data
8.1
427
Not enough data
8.3
491
Not enough data
8.0
427
Not enough data
8.5
502
Personalization
Not enough data
8.6
470
Not enough data
8.8
548
Not enough data
8.9
579
Not enough data
8.6
526
Administrative
Not enough data
8.7
553
Not enough data
8.5
517
Not enough data
8.4
500
Agentic AI - Email Tracking
Not enough data
8.2
62
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.2
61
Not enough data
8.3
61
Not enough data
8.3
60
Not enough data
8.4
62
Analytics
Not enough data
8.3
566
Not enough data
8.4
574
Not enough data
8.3
588
Customizations
Not enough data
8.7
618
Not enough data
8.5
586
Not enough data
8.6
622
Not enough data
8.4
567
Not enough data
8.4
595
Generative AI
Not enough data
7.5
288
Agentic AI - Sales Analytics
Not enough data
8.2
76
Not enough data
8.5
75
Not enough data
8.3
75
Not enough data
8.2
75
Not enough data
8.2
75
Data Sourcing
8.9
23
8.5
961
8.9
24
8.7
992
8.5
20
8.3
896
8.6
25
8.7
1023
9.0
21
8.6
956
Predictive Analytics
9.2
22
8.4
936
8.8
23
8.6
951
8.4
20
8.1
850
8.8
23
8.3
890
Sales Management
8.7
26
8.7
978
8.5
21
8.1
853
9.2
24
8.6
973
8.6
27
8.8
1041
Agentic AI - Outbound Call Tracking
Not enough data
8.4
36
Not enough data
8.4
37
Calling
Not enough data
8.5
183
Not enough data
8.4
174
Not enough data
8.7
183
Not enough data
8.7
180
Not enough data
8.7
40
Contacts
Not enough data
8.8
174
Not enough data
8.6
177
Not enough data
8.7
179
Insights
Not enough data
9.1
184
Not enough data
8.8
180
Not enough data
8.2
176
Not enough data
8.5
186
Not enough data
8.4
181
Not enough data
8.6
37
Agentic AI - Sales Coaching
Not enough data
9.1
21
Not enough data
9.0
21
Not enough data
9.1
21
Not enough data
9.3
21
Training
Not enough data
8.8
257
Not enough data
8.8
250
Not enough data
8.5
211
Not enough data
8.5
246
Feedback
Not enough data
8.8
238
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Generative AI
Not enough data
7.6
72
Agentic AI - Sales Enablement
Not enough data
7.9
28
Not enough data
8.0
28
Not enough data
8.2
28
Content Management
Not enough data
8.3
348
Not enough data
8.1
338
Not enough data
8.2
323
Not enough data
8.5
314
Not enough data
8.3
331
Analytics
Not enough data
8.7
338
Not enough data
8.4
337
Not enough data
8.4
220
Not enough data
8.3
346
Learning Management - Sales Enablement
Not enough data
8.7
21
Not enough data
8.6
21
Not enough data
8.6
21
Revenue Enablement - Sales Enablement
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
9.0
20
User Interface Design
9.5
22
Not enough data
9.0
23
Not enough data
9.0
24
Not enough data
9.5
28
Not enough data
Data Control
9.0
25
Not enough data
9.0
25
Not enough data
9.4
25
Not enough data
Publishing
9.2
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
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Categories
Categories
Shared Categories
Creatio and Salesforce Sales Cloud are categorized as Sales Analytics, CRM, and Revenue Operations & Intelligence (RO&I)
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Lead Scoring, Email Tracking, Sales Performance Management, Outbound Call Tracking, and Location Intelligence
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.0%
Computer Software
10.9%
Financial Services
6.0%
Banking
4.9%
Telecommunications
2.6%
Other
57.7%
Computer Software
13.7%
Information Technology and Services
11.9%
Financial Services
6.8%
Marketing and Advertising
5.0%
Internet
3.3%
Other
59.4%
Discussions
what makes bpm'online better than other CRM systems
2 Comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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