# Creatio vs folk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Creatio excels in its **low-code platform** , allowing users to rapidly develop and customize workflows without extensive coding knowledge. This feature has been highlighted by users who appreciate the ease of automating business processes and integrating with external systems.
- **Users say** that folk stands out for its **intuitive CRM interface** , which simplifies relationship management. Reviewers have noted that the program's design is user-friendly, making it easy to coordinate with colleagues and manage interactions with external contacts.
- **According to verified reviews** , Creatio's **quality of support** is highly rated, with users expressing satisfaction with the assistance they receive. This consistent support has contributed to a positive experience for many, particularly in navigating the platform's features.
- **Reviewers mention** that while folk is praised for its simplicity, some users feel it may lack the depth of functionality found in Creatio. For instance, users have noted that while folk is effective for basic contact management, it may not offer the same level of customization and advanced features as Creatio.
- **G2 reviewers highlight** that Creatio's **project management capabilities** are robust, with features that allow for tracking changes in project scope through unlimited file attachments. This has been particularly beneficial for users managing complex projects.
- **Users report** that folk's **collaboration tools** are effective for building relationships and managing workflows, but some have indicated that the platform could improve in areas like **reporting and analytics** , which are more advanced in Creatio, providing deeper insights into business performance.



| | Creatio | folk | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 352 | 331 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Small-Business (96.6% of reviews) | 
| **Entry Level Price** | Starting at $40.00 1 user Per Month | Starting at $30.00 1 Users Per Year | 

---
## Top Pros & Cons

### Creatio

Pros:
- Ease of Use (32 reviews)
- Efficiency (21 reviews)

Cons:
- Learning Curve (10 reviews)
- Missing Features (10 reviews)

### folk

Pros:
- Ease of Use (51 reviews)
- Contact Management (23 reviews)

Cons:
- Missing Features (26 reviews)
- Limited Features (16 reviews)

---
## Ratings Comparison
| Rating | Creatio | folk | 
|---|---|---|
  | **Meets Requirements** | 9.1 (227 reviews) | 8.4 (323 reviews) | 
  | **Ease of Use** | 9.0 (281 reviews) | 9.0 (325 reviews) | 
  | **Ease of Setup** | 8.3 (181 reviews) | 8.9 (275 reviews) | 
  | **Ease of Admin** | 8.6 (121 reviews) | 8.7 (111 reviews) | 
  | **Quality of Support** | 9.1 (225 reviews) | 9.1 (274 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (120 reviews) | 8.9 (106 reviews) | 
  | **Product Direction (% positive)** | 9.2 (211 reviews) | 9.6 (317 reviews) | 

---
## Pricing

### Creatio

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $40.00 1 user Per Month

Description: Provide automation to SMB clients 

Key Features:
- No-code user interface designer
- Customization via scripts
- Unlimited number of records

[Browse all 3 editions](https://www.g2.com/products/creatio/pricing)

#### Free Trial

No

### folk

#### Entry-Level Pricing

Plan: Standard

Price: Starting at $30.00 1 Users Per Year

Key Features:
- Pipeline management
- Email campaigns 
- Enrichment

[Browse all 2 editions](https://www.g2.com/products/folk-folk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.8/10 | 219 |
| **folk** | 7.4/10 | 289 |

#### Sales Force Automation

| Feature | Creatio | folk | 
|---|---|---|
| **Contact & Account Management** | 9.0 (157 reviews) ✓ Verified | 8.6 (269 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.9 (93 reviews) | 7.8 (241 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (147 reviews) ✓ Verified | 8.4 (254 reviews) | 
| **Task / Activity Management** | 8.7 (149 reviews) ✓ Verified | 7.4 (252 reviews) | 
| **Territory & Quota Management** | 8.6 (118 reviews) ✓ Verified | Feature Not Available | 
| **Desktop Integration** | 8.7 (133 reviews) ✓ Verified | 8.3 (254 reviews) | 
| **Product & Price List Management** | 8.6 (130 reviews) ✓ Verified | Feature Not Available | 
| **Quote & Order Management** | 8.8 (126 reviews) ✓ Verified | Feature Not Available | 
| **Customer Contract Management** | 8.9 (122 reviews) ✓ Verified | 7.1 (231 reviews) | 

#### Marketing Automation

| Feature | Creatio | folk | 
|---|---|---|
| **Email Marketing** | 8.8 (134 reviews) ✓ Verified | 7.7 (239 reviews) | 
| **Campaign Management** | 8.9 (125 reviews) ✓ Verified | 7.4 (230 reviews) | 
| **Lead Management** | 9.1 (145 reviews) ✓ Verified | 8.5 (248 reviews) | 
| **Marketing ROI Analytics** | 8.9 (110 reviews) ✓ Verified | Feature Not Available | 

#### Customer Support

| Feature | Creatio | folk | 
|---|---|---|
| **Case Management** | 9.1 (125 reviews) ✓ Verified | Feature Not Available | 
| **Customer Support Portal** | 8.7 (115 reviews) ✓ Verified | Feature Not Available | 
| **Knowledge Base** | 8.8 (130 reviews) ✓ Verified | Feature Not Available | 
| **Call Center Features** | 8.8 (111 reviews) ✓ Verified | Feature Not Available | 
| **Support Analytics** | 9.1 (115 reviews) ✓ Verified | Feature Not Available | 

#### Reporting & Analytics

| Feature | Creatio | folk | 
|---|---|---|
| **Reporting** | 8.8 (149 reviews) ✓ Verified | 6.7 (69 reviews) | 
| **Dashboards** | 9.0 (156 reviews) ✓ Verified | 7.0 (68 reviews) | 
| **Forecasting** | 8.7 (120 reviews) ✓ Verified | Feature Not Available | 

#### Mobile & Social

| Feature | Creatio | folk | 
|---|---|---|
| **Social Collaboration Features** | 8.6 (115 reviews) ✓ Verified | 7.2 (229 reviews) | 
| **Social Network Integration** | 8.5 (110 reviews) ✓ Verified | 7.7 (238 reviews) | 
| **Mobile User Support** | 8.5 (122 reviews) ✓ Verified | 6.9 (64 reviews) | 

#### Platform

| Feature | Creatio | folk | 
|---|---|---|
| **Customization** | 8.8 (110 reviews) ✓ Verified | 7.9 (245 reviews) | 
| **Workflow Capability** | 9.1 (112 reviews) ✓ Verified | 7.9 (242 reviews) | 
| **User, Role, and Access Management** | 8.8 (98 reviews) ✓ Verified | 8.0 (239 reviews) | 
| **Internationalization** | 8.6 (72 reviews) | Feature Not Available | 
| **Sandbox / Test Environments** | 8.8 (81 reviews) ✓ Verified | Feature Not Available | 
| **Document & Content Mgmt.** | 8.7 (83 reviews) ✓ Verified | Feature Not Available | 
| **Performance and Reliability** | 8.7 (99 reviews) ✓ Verified | 8.6 (244 reviews) | 
| **Output Document Generation** | 8.6 (77 reviews) ✓ Verified | Feature Not Available | 

#### Integration

| Feature | Creatio | folk | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (98 reviews) ✓ Verified | 8.5 (231 reviews) | 
| **Integration APIs** | 8.8 (83 reviews) ✓ Verified | 7.5 (225 reviews) | 
| **Breadth of Partner Applications** | 8.4 (77 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Creatio | folk | 
|---|---|---|
| **AI Text Generation** | 9.1 (29 reviews) | 7.0 (209 reviews) | 

#### Agentic AI - CRM

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (17 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 6.2 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.6 (16 reviews) | 
| **Proactive Assistance** | Not enough data | 6.0 (15 reviews) | 
| **Decision Making** | Not enough data | 6.4 (16 reviews) | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | 6.9/10 | 109 |

#### Email Marketing

| Feature | Creatio | folk | 
|---|---|---|
| **Email and Mobile Preview** | Not enough data | 7.8 (102 reviews) | 
| **Manage Email Lists** | Not enough data | 8.3 (103 reviews) | 
| **High-Volume Sending** | Not enough data | 7.9 (99 reviews) | 
| **Building and Personalizing Emails** | Not enough data | 8.4 (99 reviews) | 
| **Sending Outbound Emails** | Not enough data | 8.2 (100 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.1 (98 reviews) | 
| **Automated Email Responses** | Not enough data | 7.6 (98 reviews) | 
| **Multi-user Account** | Not enough data | 7.8 (97 reviews) | 
| **Surveys** | Not enough data | 6.7 (91 reviews) | 

#### Reporting & Analytics

| Feature | Creatio | folk | 
|---|---|---|
| **A/B Testing** | Not enough data | 6.5 (96 reviews) | 
| **Basic Reporting** | Not enough data | 7.3 (93 reviews) | 

#### Generative AI

| Feature | Creatio | folk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (57 reviews) | 
| **AI Text Summarization** | Not enough data | 6.9 (54 reviews) | 

#### Agentic AI - Email Marketing

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.0 (6 reviews) | 
| **Autonomous Task Execution** | Not enough data | 5.0 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 4.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 4.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 4.7 (5 reviews) | 

#### Integration

| Feature | Creatio | folk | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.2 (102 reviews) | 
| **Integration APIs** | Not enough data | 7.2 (99 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 6.9 (97 reviews) | 
| **CRM Integration** | Not enough data | 7.7 (98 reviews) | 
| **Social Media Integration** | Not enough data | 7.0 (98 reviews) | 
| **E-Commerce Integration** | Not enough data | 6.4 (94 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.8/10 | 7 |
| **folk** | N/A | N/A |

#### Ticket and Case Management

| Feature | Creatio | folk | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (5 reviews) | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Creatio | folk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Creatio | folk | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | 9.3 (5 reviews) | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | 8.3 (5 reviews) | Not enough data | 

#### Platform

| Feature | Creatio | folk | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | 8.3 (5 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | N/A | N/A |

#### Lead Generation

| Feature | Creatio | folk | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Retail Distributed Order Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | N/A | N/A |

#### Administration

| Feature | Creatio | folk | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Inventory Control

| Feature | Creatio | folk | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Inventory Sourcing** | Not enough data | Not enough data | 

#### Omni-Channel

| Feature | Creatio | folk | 
|---|---|---|
| **Customer Service** | Not enough data | Not enough data | 
| **Order Fulfillment** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.9/10 | 26 |
| **folk** | N/A | N/A |

#### Setup

| Feature | Creatio | folk | 
|---|---|---|
| **Activities** | 9.2 (22 reviews) | Not enough data | 
| **Flows** | 8.9 (22 reviews) | Not enough data | 
| **Dependencies** | 8.9 (19 reviews) | Not enough data | 
| **Notifications** | 9.1 (25 reviews) | Not enough data | 

#### Management

| Feature | Creatio | folk | 
|---|---|---|
| **Updates** | 8.8 (20 reviews) | Not enough data | 
| **Audit Trail** | 8.9 (19 reviews) | Not enough data | 
| **Integration** | 8.7 (21 reviews) | Not enough data | 

#### Generative AI

| Feature | Creatio | folk | 
|---|---|---|
| **AI Text Generation** | 9.0 (10 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.5/10 | 30 |
| **folk** | N/A | N/A |

#### Channels

| Feature | Creatio | folk | 
|---|---|---|
| **Voice** | 8.8 (17 reviews) ✓ Verified | Not enough data | 
| **Social** | 8.1 (17 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 8.2 (16 reviews) | Not enough data | 
| **Mobile SMS** | 8.3 (17 reviews) | Not enough data | 
| **Email** | 8.8 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Creatio | folk | 
|---|---|---|
| **AI Text-to-Speech** | 9.3 (5 reviews) | Not enough data | 

#### Functions

| Feature | Creatio | folk | 
|---|---|---|
| **Session Routing** | 8.5 (19 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (18 reviews) | Not enough data | 
| **Concurrent Calling** | 8.9 (19 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.5 (14 reviews) | Not enough data | 
| **Auto Dialer** | 7.9 (15 reviews) | Not enough data | 
| **IVR** | 8.4 (16 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.1 (16 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.5 (17 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Creatio | folk | 
|---|---|---|
| **Session Summary Notes** | 8.3 (19 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 9.3 (22 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 9.0 (23 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 7.7 (15 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 9.2 (18 reviews) | Not enough data | 

### Digital Process Automation (DPA)

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.9/10 | 17 |
| **folk** | N/A | N/A |

#### Digital Workflows

| Feature | Creatio | folk | 
|---|---|---|
| **Logic and Conditions** | 8.9 (11 reviews) | Not enough data | 
| **No-Code Or Low-Code** | 9.3 (15 reviews) | Not enough data | 
| **Document Management** | 9.0 (14 reviews) | Not enough data | 

#### Forms

| Feature | Creatio | folk | 
|---|---|---|
| **Data Mapping** | 9.2 (13 reviews) | Not enough data | 
| **Templates** | 9.0 (13 reviews) | Not enough data | 
| **Mobile-Friendly Forms** | 8.3 (13 reviews) | Not enough data | 

#### Automation

| Feature | Creatio | folk | 
|---|---|---|
| **Workflow Automation** | 9.3 (14 reviews) | Not enough data | 
| **Workflow Mapping** | 9.4 (12 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (11 reviews) | Not enough data | 
| **Robotic Process Automation** | 8.2 (11 reviews) | Not enough data | 

#### Agentic AI - Digital Process Automation (DPA)

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | N/A | N/A |

#### Responses

| Feature | Creatio | folk | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Creatio | folk | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Creatio | folk | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Creatio | folk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Creatio | folk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.7/10 | 11 |
| **folk** | N/A | N/A |

#### Lead Monitoring

| Feature | Creatio | folk | 
|---|---|---|
| **Features** | 9.2 (8 reviews) | Not enough data | 
| **Performance** | 9.3 (10 reviews) | Not enough data | 
| **Identification** | 8.8 (7 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Creatio | folk | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Creatio | folk | 
|---|---|---|
| **Mobile** | 8.3 (8 reviews) | Not enough data | 
| **Websites** | 8.8 (8 reviews) | Not enough data | 
| **Social Media** | 7.9 (7 reviews) | Not enough data | 
| **Data** | 8.6 (7 reviews) | Not enough data | 

#### Analytics

| Feature | Creatio | folk | 
|---|---|---|
| **Export/Import** | 8.7 (9 reviews) | Not enough data | 
| **Reporting** | 8.8 (10 reviews) | Not enough data | 

#### Customization

| Feature | Creatio | folk | 
|---|---|---|
| **Forms** | 8.5 (8 reviews) | Not enough data | 
| **Personalization** | 8.6 (7 reviews) | Not enough data | 
| **Templates** | 9.0 (7 reviews) | Not enough data | 
| **Integration** | 9.0 (8 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Creatio | folk | 
|---|---|---|
| **Revenue History** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Dashboard Analytics** | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | 
| **Data Segmentation** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Revenue Operations Cadence** | Not enough data | Not enough data | 

#### CRM Data Enrichment

| Feature | Creatio | folk | 
|---|---|---|
| **Calendar Sync** | Not enough data | Not enough data | 
| **Email Activity Capture** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Marketing Leads** | Not enough data | Not enough data | 
| **Contact Capture** | Not enough data | Not enough data | 

#### Account Management

| Feature | Creatio | folk | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | Not enough data | 
| **Account optimization** | Not enough data | Not enough data | 
| **Historical Patterns** | Not enough data | Not enough data | 
| **Rep Performance** | Not enough data | Not enough data | 
| **Account Engagement** | Not enough data | Not enough data | 
| **Historical Win/Loss Patterns** | Not enough data | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Retail Analytics

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | N/A | N/A |

#### Data Management

| Feature | Creatio | folk | 
|---|---|---|
| **Consolidation
** | Not enough data | Not enough data | 
| **Data types
** | Not enough data | Not enough data | 
| **Correction** | Not enough data | Not enough data | 
| **Cleansing** | Not enough data | Not enough data | 
| **Validation
** | Not enough data | Not enough data | 

#### Analytics

| Feature | Creatio | folk | 
|---|---|---|
| **KPIs** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Reports and Dashboards** | Not enough data | Not enough data | 
| **Predictive analytics** | Not enough data | Not enough data | 

#### Mobile

| Feature | Creatio | folk | 
|---|---|---|
| **Mobile dashboard** | Not enough data | Not enough data | 
| **Mobile application** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Creatio | folk | 
|---|---|---|
| **Cloud** | Not enough data | Not enough data | 
| **On-Premise** | Not enough data | Not enough data | 

#### Integration 

| Feature | Creatio | folk | 
|---|---|---|
| **Marketplace** | Not enough data | Not enough data | 
| **Retail POS** | Not enough data | Not enough data | 
| **Other software** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Creatio | folk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Retail Analytics

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Creatio | folk | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Creatio | folk | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Creatio | folk | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Creatio | folk | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | 7.8/10 | 76 |

#### Agentic AI - Email Tracking

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Creatio | folk | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (70 reviews) | 
| **Link Activity** | Not enough data | 8.0 (69 reviews) | 
| **Attachment Activity** | Not enough data | 7.6 (68 reviews) | 

#### Customizations

| Feature | Creatio | folk | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.4 (70 reviews) | 
| **Email Scheduling** | Not enough data | 7.3 (68 reviews) | 
| **Notifications** | Not enough data | 7.9 (68 reviews) | 
| **Email Categorization** | Not enough data | 7.4 (68 reviews) | 
| **Templates** | Not enough data | 8.1 (69 reviews) | 

#### Generative AI

| Feature | Creatio | folk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (41 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 8.8/10 | 29 |
| **folk** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Creatio | folk | 
|---|---|---|
| **Data Sourcing** | 8.9 (23 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.9 (24 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (20 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.6 (25 reviews) | Not enough data | 
| **Data Segmentation** | 9.0 (21 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Creatio | folk | 
|---|---|---|
| **Lead Scoring** | 9.2 (22 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.8 (23 reviews) | Not enough data | 
| **Risk Analysis** | 8.4 (20 reviews) | Not enough data | 
| **Live Forecasting** | 8.8 (23 reviews) | Not enough data | 

#### Sales Management

| Feature | Creatio | folk | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (26 reviews) | Not enough data | 
| **Sales Gamification** | 8.5 (21 reviews) | Not enough data | 
| **Account-Based Analytics** | 9.2 (24 reviews) | Not enough data | 
| **Activity Tracking** | 8.6 (27 reviews) | Not enough data | 

### AI Marketing Agents

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | N/A | N/A |

#### Performance Optimization & Learning - AI Marketing Agents

| Feature | Creatio | folk | 
|---|---|---|
| **Send-Time Optimization** | Not enough data | Not enough data | 
| **Autonomous A/B Testing** | Not enough data | Not enough data | 

#### Autonomous Campaign Orchestration - AI Marketing Agents 

| Feature | Creatio | folk | 
|---|---|---|
| **End-to-End Campaign Execution** | Not enough data | Not enough data | 
| **Goal-Based Campaign Planning** | Not enough data | Not enough data | 
| **Cross-Channel Orchestration** | Not enough data | Not enough data | 
| **Conversational Campaign Setup** | Not enough data | Not enough data | 
| **Real-Time Campaign Adaptation** | Not enough data | Not enough data | 

#### AI Content Generation - AI Marketing Agents 

| Feature | Creatio | folk | 
|---|---|---|
| **Dynamic Content Optimization** | Not enough data | Not enough data | 
| **AI Copy Generation** | Not enough data | Not enough data | 
| **Personalized Content Creation** | Not enough data | Not enough data | 

#### Audience Intelligence & Segmentation - AI Marketing Agents 

| Feature | Creatio | folk | 
|---|---|---|
| **Lookalike Audience Modeling** | Not enough data | Not enough data | 
| **Behavioral Triggering** | Not enough data | Not enough data | 
| **Predictive Audience Segmentation** | Not enough data | Not enough data | 

#### Integrations & Data Connectivity - AI Marketing Agents 

| Feature | Creatio | folk | 
|---|---|---|
| **Event & Data Ingestion** | Not enough data | Not enough data | 
| **CRM & CDP Integration** | Not enough data | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | 9.2/10 | 33 |
| **folk** | N/A | N/A |

#### User Interface Design

| Feature | Creatio | folk | 
|---|---|---|
| **WYSIWYG Editor** | 9.5 (22 reviews) | Not enough data | 
| **Customized Branding** | 8.8 (24 reviews) | Not enough data | 
| **App Templates** | 9.0 (25 reviews) | Not enough data | 
| **Workflow Management** | 9.5 (31 reviews) | Not enough data | 

#### Data Control

| Feature | Creatio | folk | 
|---|---|---|
| **Data Migration** | 8.8 (26 reviews) | Not enough data | 
| **Data Synchronization** | 9.0 (26 reviews) | Not enough data | 
| **Data Security** | 9.4 (25 reviews) | Not enough data | 

#### Publishing

| Feature | Creatio | folk | 
|---|---|---|
| **Application Deployment** | 9.3 (25 reviews) | Not enough data | 
| **Platform Compatibility** | 9.2 (23 reviews) | Not enough data | 
| **Lifecycle Management** | 9.3 (23 reviews) | Not enough data | 

#### Agentic AI - No-Code Development Platforms

| Feature | Creatio | folk | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Creatio | folk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Creatio | folk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Creatio | folk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Creatio | folk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Creatio** | N/A | N/A |
| **folk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Creatio | folk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Creatio (14):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Retail Analytics Software](https://www.g2.com/categories/retail-analytics), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa), [Retail Distributed Order Management Systems](https://www.g2.com/categories/retail-distributed-order-management-systems), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI Marketing Agents Software](https://www.g2.com/categories/ai-marketing-agents)

**Unique to folk (3):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Email Marketing Software](https://www.g2.com/categories/email-marketing), [Email Tracking Software](https://www.g2.com/categories/email-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Creatio | folk | 
|---|---|---|
| **Small-Business** | 41.3% | 96.6% | 
| **Mid-Market** | 43.3% | 2.8% | 
| **Enterprise** | 15.4% | 0.6% | 

### By Industry

#### Creatio

- **Information Technology and Services:** 16.6%
- **Computer Software:** 10.6%
- **Banking:** 7.3%
- **Financial Services:** 6.3%
- **Pharmaceuticals:** 2.7%
- **Telecommunications:** 2.3%
- **Marketing and Advertising:** 2.3%
- **Automotive:** 2.0%
- **Construction:** 2.0%
- **Education Management:** 2.0%
- **Other:** 45.8%

#### folk

- **Marketing and Advertising:** 10.5%
- **Computer Software:** 10.5%
- **Consulting:** 10.2%
- **Venture Capital & Private Equity:** 6.5%
- **Financial Services:** 6.2%
- **Information Technology and Services:** 5.5%
- **Professional Training & Coaching:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Entertainment:** 2.5%
- **Non-Profit Organization Management:** 2.2%
- **Other:** 40.6%

---
## Alternatives

### Alternatives to Creatio

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3065 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)

### Alternatives to folk

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3065 reviews)
- [Attio](https://www.g2.com/products/attio/reviews) — 4.3/5 stars (484 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1167 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9665 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (829 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)

---
## Top Discussions

### Creatio

- Title: [what makes bpm'online better than other CRM systems](https://www.g2.com/discussions/3466-what-makes-bpm-online-better-than-other-crm-systems) — 2 comments, 1 upvote
  > **Top comment:** "Have to disagree with this one....salesforce EE isn't cheap but it works and works and works. "
- Title: [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Creatio is used to automate business processes and manage customer relationships using AI-powered CRM and no-code tools. The platform helps organizations..."

### folk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/creatio-vs-folk-folk)