Link copied to clipboard # Creatio AI CRM vs Dynamics 365 Sales Comparison - What are their main differences? Share [ Export ](/compare/creatio-ai-crm/dynamics-365-sales/export.csv) Creatio AI CRMMicrosoft Dynamics 365 Sales[+ Add Product](#) Pricing **Creatio AI CRM** **Starting at $40.00** 1 user Per Month · Growth **Dynamics 365 Sales** **$210** /month per user · Dynamics 365 Plan **Pricing Insights** from reviews Time to Implement **Creatio AI CRM** 4 months Based on 50 responses **Dynamics 365 Sales** 4 months Based on 96 responses Return on Investment **Creatio AI CRM** 12 months6 months sooner Based on 39 responses **Dynamics 365 Sales** 18 months Based on 72 responses Perceived Cost **Creatio AI CRM** $$$$$ **Dynamics 365 Sales** $$$$$ Average Discount **Creatio AI CRM** 11% **Dynamics 365 Sales** 16%5% more ![Creatio AI CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1930c008594df667c29cb97114fb1d5a/creatio-ai-crm.svg "Creatio AI CRM") ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Creatio AI CRM** [ Ease of Use (32) ](https://www.g2.com/products/creatio-ai-crm/reviews?filters%5Bsentiment_snippet%5D=1469766&qs=pros-and-cons#reviews)[ Efficiency (21) ](https://www.g2.com/products/creatio-ai-crm/reviews?filters%5Bsentiment_snippet%5D=1465686&qs=pros-and-cons#reviews)[ Learning Curve (10) ](https://www.g2.com/products/creatio-ai-crm/reviews?filters%5Bsentiment_snippet%5D=1469384&qs=pros-and-cons#reviews)[ Missing Features (10) ](https://www.g2.com/products/creatio-ai-crm/reviews?filters%5Bsentiment_snippet%5D=1469375&qs=pros-and-cons#reviews) **Dynamics 365 Sales** [ Ease of Use (21) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519878&qs=pros-and-cons#reviews)[ Integrations (11) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1519800&qs=pros-and-cons#reviews)[ Learning Curve (13) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520507&qs=pros-and-cons#reviews)[ Complexity (8) ](https://www.g2.com/products/dynamics-365-sales/reviews?filters%5Bsentiment_snippet%5D=1520463&qs=pros-and-cons#reviews) Integrations **Creatio AI CRM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f42297d7913e61f2fd4d3a96e2f9e74/anthology-student.png "Product Avatar Image") Anthology Student ](https://www.g2.com/products/anthology-student/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_82ea150f41561aee9527718563a87d3e/forsta.jpg "Product Avatar Image") Forsta ](https://www.g2.com/products/forsta/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fe1247bb1ae3d476bf6e9dbd470cf7d/gtm-workspace-powered-by-zoominfo.png "Product Avatar Image") GTM Workspace - Powered by ZoomInfo ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c9c02185b2606c5e58ac5c37522d55fe/pandadoc.png "Product Avatar Image") PandaDoc ](https://www.g2.com/products/pandadoc/reviews)[ View all ](https://www.g2.com/products/creatio-ai-crm/integrations) **Dynamics 365 Sales** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ View all ](https://www.g2.com/products/dynamics-365-sales/integrations) Screenshots **Creatio AI CRM** ![Creatio AI CRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1530683/Creatio-screenshot.png) **Dynamics 365 Sales** ![Dynamics 365 Sales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/8113/New_Opportunity_form_wPresence.png) **Ratings** from reviews Meets Requirements **Creatio AI CRM** 9.1 9.1229 **Dynamics 365 Sales** 8.1 8.11,294 Ease of Use **Creatio AI CRM** 8.9 8.9297 **Dynamics 365 Sales** 7.4 7.41,300 Ease of Setup **Creatio AI CRM** 8.3 8.3197 **Dynamics 365 Sales** 7.2 7.2421 Ease of Admin **Creatio AI CRM** 8.6 8.6121 **Dynamics 365 Sales** 7.6 7.6386 Quality of Support **Creatio AI CRM** 9.1 9.1227 **Dynamics 365 Sales** 7.5 7.51,135 Has the product been a good partner in doing business? **Creatio AI CRM** 9.2 9.2120 **Dynamics 365 Sales** 7.8 7.8381 Product Direction (% positive) **Creatio AI CRM** 9.2 9.2212 **Dynamics 365 Sales** 6.3 6.31,268 **Features** ratings from reviews CRM 8.8 238 7.9 1,205 Sales Analytics 8.8 29 8.6 23 Lead Capture 8.7 11 Not enough data Sales Coaching Not enough data 8.6 6 Contact Center 8.5 30 Not enough data Digital Process Automation (DPA) 8.9 17 Not enough data Workflow Management 8.9 26 Not enough data Help Desk 8.8 7 Not enough data No-Code Development Platforms 9.2 34 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 39.8% Mid-Market(51-1000 emp.) 44.9% Enterprise(\> 1000 emp.) 15.3% Small-Business(50 or fewer emp.) 39.8% Mid-Market(51-1000 emp.) 44.9% Enterprise(\> 1000 emp.) 15.3% Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.5% Small-Business(50 or fewer emp.) 31.1% Mid-Market(51-1000 emp.) 39.5% Enterprise(\> 1000 emp.) 29.5% **Reviewers' Industry** [![Creatio AI CRM](https://images.g2crowd.com/uploads/product/hd_favicon/1930c008594df667c29cb97114fb1d5a/creatio-ai-crm.svg "Creatio AI CRM")](https://www.g2.com/products/creatio-ai-crm/reviews) Creatio AI CRM Information Technology and Services 16.0% Computer Software 10.0% Banking 7.2% Financial Services 6.3% Consulting 2.8% Other 57.7% [![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")](https://www.g2.com/products/dynamics-365-sales/reviews) Dynamics 365 Sales Information Technology and Services 12.7% Computer Software 8.3% Marketing and Advertising 3.9% Retail 3.9% Financial Services 3.9% Other 67.3% FAQs ## Creatio AI CRM vs Microsoft Dynamics 365 Sales FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Microsoft Dynamics 365 Sales vs Creatio? Creatio stands out for higher reviewer satisfaction, especially in ease of use and support, while Microsoft Dynamics 365 Sales is favored for its Microsoft ecosystem integration. | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | [Creatio](https://www.g2.com/products/creatio/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 3.8/5 (1,623 reviews) | 4.6/5 (359 reviews) | | Largest Segment | Mid-Market | Mid-Market | | Ease of Setup score | 7.2 | 8.3 | | Quality of Support score | 7.5 | 9.1 | | Top Reviewer-Cited Strength | Integrations (11 all-time mentions) | Ease of Use (32 all-time mentions) | ### How do the pricing models of Microsoft Dynamics 365 Sales and Creatio compare? Creatio is rated higher for value, with a stronger Price/Cost satisfaction score than Microsoft Dynamics 365 Sales. - **Microsoft Dynamics 365 Sales:** In recent reviews, several reviewers mention that the platform can be expensive and that licensing is complex, with some noting the risk of overbuying features. - **Creatio:** Reviewers highlight that while Creatio's pricing is high compared to competitors, they are more satisfied with the value received, as reflected in its higher Price/Cost satisfaction score. ### What are the best alternatives to Microsoft Dynamics 365 Sales and Creatio? The top 3 alternatives to Microsoft Dynamics 365 Sales and Creatio are Agentforce Sales, ActiveCampaign, and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1,623 reviews) | Mid-Market | Reviewers note complex licensing and risk of overbuying | Integrations (11 all-time mentions) | | [Creatio](https://www.g2.com/products/creatio/reviews) | 4.6/5 (359 reviews) | Mid-Market | Pricing is high but satisfaction is strong | Ease of Use (32 all-time mentions) | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,875 reviews) | Mid-Market | — | Customizability and ecosystem | | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14,780 reviews) | Small-Business | — | Automation and marketing integration | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | User-friendly interface | ### Which CRM features should I prioritize when comparing Microsoft Dynamics 365 Sales and Creatio? Buyers should prioritize ease of use, integrations, automation, customization, and support quality when comparing Microsoft Dynamics 365 Sales and Creatio. - **Ease of Use:** Microsoft Dynamics 365 Sales: 21 all-time mentions; Creatio: 32 all-time mentions - **Integrations:** Microsoft Dynamics 365 Sales: 11 all-time mentions; Creatio: 13 all-time mentions (easy integrations) - **Automation:** Microsoft Dynamics 365 Sales: 8 all-time mentions; Creatio: 21 all-time mentions (efficiency) - **Customization:** Microsoft Dynamics 365 Sales: 9 all-time mentions; Creatio: 16 all-time mentions (flexibility) - **Support Quality:** Microsoft Dynamics 365 Sales: Quality of Support score 7.5; Creatio: 9.1 ### What are the pros and cons of Microsoft Dynamics 365 Sales vs Creatio? Creatio's headline strength is ease of use, while Microsoft Dynamics 365 Sales is most recognized for its integrations with the Microsoft ecosystem. - **Microsoft Dynamics 365 Sales strengths:** Integrations (11 all-time mentions), lead management (11), customization (9), automation (8), pipeline management (6), efficiency (7). - **Microsoft Dynamics 365 Sales trade-offs:** Learning curve (13 all-time mentions), complexity (8), not intuitive (7), expensive (6), time-consuming (6). - **Creatio strengths:** Ease of use (32 all-time mentions), efficiency (21), flexibility (16), easy integrations (13), intuitive interface (13), customer support (12), user interface (11). - **Creatio trade-offs:** Reviewers mention high pricing compared to competitors and occasional complexity in advanced customizations. ### Is Microsoft Dynamics 365 Sales or Creatio better for small businesses? Creatio is the better fit for small businesses, with higher satisfaction scores and strong ease-of-use sentiment. - **Microsoft Dynamics 365 Sales:** Largest segment is Mid-Market; reviewers note complexity and a steeper learning curve, which can be challenging for small businesses. - **Creatio:** Largest segment is Mid-Market; reviewers consistently highlight ease of use, flexibility, and rapid implementation, making it more accessible for smaller organizations. ### Which CRM platform has better integrations? Creatio is favored for integrations, with more reviewers citing easy integrations and flexibility. - **Microsoft Dynamics 365 Sales:** Integrations with Microsoft Teams and Microsoft Power BI are cited in recent reviews, with 11 all-time mentions for integrations. - **Creatio:** Easy integrations are mentioned in 13 all-time reviews, with reviewers highlighting the platform's adaptability and API integration capabilities. ### How do Microsoft Dynamics 365 Sales and Creatio compare on customer support? Creatio outperforms Microsoft Dynamics 365 Sales on Quality of Support by a margin of 1.6 points (9.1 vs 7.5). - **Microsoft Dynamics 365 Sales:** Reviewers describe support as generally helpful but note variability, with some citing slow response times and the need for technical expertise. - **Creatio:** Reviewers consistently praise customer support, highlighting 24/7 availability and responsiveness, with 12 all-time mentions for customer support. ### Which is easier to implement, Microsoft Dynamics 365 Sales or Creatio? Creatio leads Microsoft Dynamics 365 Sales on Ease of Setup by 1.1 points (8.3 vs 7.2), a material difference. - **Microsoft Dynamics 365 Sales:** Reviewers note that setup can be complex, often requiring technical expertise or external consultants, and mention a steep learning curve for new users. - **Creatio:** Reviewers highlight rapid implementation, no-code setup, and ease of configuration, with many citing quick deployment and minimal technical barriers. ### Which product has better Data? Creatio is favored for Data, with higher satisfaction and more frequent reviewer mentions. - **Microsoft Dynamics 365 Sales:** Data is cited in recent reviews for real-time access and analytics; reviewers mention robust reporting and centralized data management. - **Creatio:** Data is frequently mentioned as a strength, with reviewers highlighting clean data, single source of truth, and strong data management capabilities. Alternatives **Creatio AI CRM Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") [ Zoho ](/products/zoho-crm/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Kissflow](https://images.g2crowd.com/uploads/product/hd_favicon/556f5fda4738c6cc6194f324db366caa/kissflow.svg "Kissflow") [ Kissflow ](/products/kissflow/reviews) **Dynamics 365 Sales Alternatives** ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") [ Salesforce Sales Cloud ](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") [ ActiveCampaign ](/products/activecampaign/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Pipedrive](https://images.g2crowd.com/uploads/product/hd_favicon/4012f2359ca0b1f88b2455f83adaa4ef/pipedrive.svg "Pipedrive") [ Pipedrive ](/products/pipedrive/reviews)