2026 Best Software Awards are here!See the list
Compare Creatio and Dynamics 365 Sales 
Featured Products
At a Glance
Market Segments
Small-Business (44.0% of reviews)
Mid-Market (39.2% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
$210/month per user
Creatio
Star Rating
(311)4.7 out of 5
Market Segments
Small-Business (44.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Browse all 4 pricing plansDynamics 365 Sales
Star Rating
(1,609)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Creatio excels in user experience, with a significantly higher satisfaction rating. Users appreciate its user-friendly interface and adaptability, noting that it meets specific requirements without the need for complex workarounds.
- According to verified reviews, Dynamics 365 Sales is praised for its robust customization options and effective lead tracking capabilities. Users highlight its ability to enhance sales performance and ensure no opportunities are missed, although some mention challenges with configuration.
- Users say that Creatio's implementation process is agile and flexible, making it easier for teams to adapt the platform to their needs. This contrasts with Dynamics 365 Sales, where some users have reported a more complex setup experience.
- Reviewers mention that the quality of support for Creatio is notably high, with many users expressing satisfaction with the responsive team. In comparison, while Dynamics 365 Sales offers solid support, it does not reach the same level of user approval.
- G2 reviewers highlight that Dynamics 365 Sales is particularly effective for mid-market businesses, providing a strong environment for tracking leads. However, Creatio's appeal to small businesses is evident, as users find it more accessible and cost-effective, starting at just $25 per month.
- According to recent user feedback, both platforms have their strengths, but Creatio stands out for its adaptability in marketing and campaign management, allowing users to implement specific requirements seamlessly, while Dynamics 365 Sales is recognized for its fast chat features and lead management efficiency.
Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
Creatio
Free Trial is available
Dynamics 365 Sales
No trial information availableRatings
Meets Requirements
9.1
222
8.1
1,283
Ease of Use
9.0
249
7.4
1,289
Ease of Setup
8.4
150
7.2
409
Ease of Admin
8.6
119
7.6
383
Quality of Support
9.1
220
7.5
1,124
Has the product been a good partner in doing business?
9.2
118
7.8
378
Product Direction (% positive)
9.2
207
6.3
1,264
Features by Category
Sales Force Automation
9.0
152
|
Verified
8.1
963
|
Verified
9.0
91
7.9
678
|
Verified
8.9
144
|
Verified
7.9
902
|
Verified
8.8
148
|
Verified
7.8
969
|
Verified
8.7
117
|
Verified
7.6
734
|
Verified
8.7
132
|
Verified
7.9
865
|
Verified
8.6
129
|
Verified
7.6
729
|
Verified
8.8
125
|
Verified
7.8
718
|
Verified
8.9
121
|
Verified
8.0
768
|
Verified
Marketing Automation
8.8
132
|
Verified
7.6
754
|
Verified
8.9
123
|
Verified
7.5
732
|
Verified
9.1
141
|
Verified
7.8
819
|
Verified
8.9
109
|
Verified
7.6
642
|
Verified
Customer Support
9.1
122
|
Verified
8.0
708
|
Verified
8.8
113
|
Verified
7.8
672
|
Verified
8.9
128
|
Verified
7.9
694
|
Verified
8.8
110
|
Verified
7.7
603
|
Verified
9.1
115
|
Verified
7.9
630
|
Verified
Reporting & Analytics
8.8
147
|
Verified
7.9
896
|
Verified
9.0
155
|
Verified
7.9
944
|
Verified
8.7
120
|
Verified
7.7
783
|
Verified
Mobile & Social
8.6
115
|
Verified
7.5
556
|
Verified
8.5
110
|
Verified
7.6
550
|
Verified
8.5
122
|
Verified
7.4
620
|
Verified
Platform
8.8
96
|
Verified
8.1
293
|
Verified
9.0
97
|
Verified
8.1
307
|
Verified
8.8
97
|
Verified
8.2
301
|
Verified
8.7
70
7.9
227
|
Verified
8.9
79
|
Verified
7.9
249
|
Verified
8.7
82
|
Verified
7.8
275
|
Verified
8.8
91
|
Verified
7.7
291
|
Verified
8.6
76
|
Verified
7.8
254
|
Verified
Integration
8.8
98
|
Verified
7.9
297
|
Verified
8.7
81
|
Verified
7.8
232
|
Verified
8.5
75
7.6
238
|
Verified
Generative AI
9.0
28
8.1
18
Agentic AI - CRM
Not enough data
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Not enough data
Management
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Not enough data
Generative AI
9.0
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
9.3
5
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Digital Workflows
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Not enough data
Forms
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
Automation
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
23
8.7
21
8.9
24
8.5
21
8.5
20
8.4
20
8.6
25
8.1
21
9.0
21
8.7
20
Predictive Analytics
9.2
22
8.7
20
8.8
23
8.6
19
8.4
20
8.3
19
8.8
23
8.3
19
Sales Management
8.7
26
8.8
20
8.5
21
8.7
19
9.2
24
8.5
20
8.6
27
8.7
20
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Feedback
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
Not enough data
User Interface Design
9.5
22
Not enough data
9.0
23
Not enough data
9.0
24
Not enough data
9.5
28
Not enough data
Data Control
9.0
25
Not enough data
9.0
25
Not enough data
9.4
25
Not enough data
Publishing
9.2
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creatio and Dynamics 365 Sales are categorized as Sales Analytics and CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.0%
Computer Software
10.9%
Financial Services
6.0%
Banking
4.9%
Telecommunications
2.6%
Other
57.7%
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Alternatives
Discussions
what makes bpm'online better than other CRM systems
2 Comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
