# Crazy Egg, Zoho PageSense vs Smartlook Comparison

| | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.1 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 128 | 38 | 874 | 
| **Largest Market Segment** | Mid-Market (44.3% of reviews) | Small-Business (54.1% of reviews) | Small-Business (85.4% of reviews) | 
| **Entry Level Price** | $29.00 Per Month | Starting at $0.00 5000 Monthly tracked users | $0.00 | 

---
## Top Pros & Cons

### Crazy Egg

Pros:
- Ease of Use (12 reviews)
- Heatmaps (8 reviews)

Cons:
- Limitations (4 reviews)
- Limited Features (4 reviews)

### Zoho PageSense

Pros:
- Capabilities (1 reviews)
- Centralization Management (1 reviews)

Cons:
- Communication Delays (1 reviews)
- Data Delays (1 reviews)

### Smartlook

Pros:
- Ease of Use (3 reviews)
- Insights (3 reviews)

Cons:
- Cluttered Interface (1 reviews)
- Complex Features (1 reviews)

---
## Ratings Comparison
| Rating | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (108 reviews) | 8.3 (31 reviews) | 8.9 (657 reviews) | 
  | **Ease of Use** | 8.7 (113 reviews) | 8.5 (31 reviews) | 8.9 (663 reviews) | 
  | **Ease of Setup** | 8.6 (64 reviews) | 9.0 (8 reviews) | 9.1 (460 reviews) | 
  | **Ease of Admin** | 8.6 (53 reviews) | 8.5 (9 reviews) | 9.1 (451 reviews) | 
  | **Quality of Support** | 7.8 (78 reviews) | 7.9 (29 reviews) | 8.8 (471 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (46 reviews) | 8.7 (9 reviews) | 9.0 (385 reviews) | 
  | **Product Direction (% positive)** | 6.9 (109 reviews) | 8.9 (31 reviews) | 9.0 (621 reviews) | 

---
## Pricing

### Crazy Egg

#### Entry-Level Pricing

Plan: Starter

Price: $29.00 Per Month

Description: 5,000 tracked pageviews per month

Key Features:
- 5 Heatmap reports
- 50 Recordings /mo
- 6 months of Recordings storage

[Browse all 4 editions](https://www.g2.com/products/crazy-egg/pricing)

#### Free Trial

Yes

### Zoho PageSense

#### Entry-Level Pricing

Plan: Forever Free

Price: Starting at $0.00 5000 Monthly tracked users

Key Features:
- Web analytics
- Mobile analytics
- Goals

[Browse all 3 editions](https://www.g2.com/products/zoho-pagesense/pricing)

#### Free Trial

Yes

### Smartlook

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: For small projects

Key Features:
- 3000 sessions per month 
- 1 month data history
- 10 events definitions

[Browse all 3 editions](https://www.g2.com/products/smartlook/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | 7.8/10 | 63 |
| **Zoho PageSense** | 7.9/10 | 23 |
| **Smartlook** | 8.5/10 | 475 |

#### Metrics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Sessions - Digital Analytics** | Not enough data | 8.8 (8 reviews) | 8.8 (157 reviews) | 
| **Engagement** | Not enough data | 7.7 (8 reviews) | 8.7 (78 reviews) | 
| **Entry and Exit Pages** | Not enough data | 8.1 (8 reviews) | 8.5 (153 reviews) | 
| **Standard Event Tracking** | Not enough data | 7.5 (8 reviews) | 8.6 (149 reviews) | 
| **Custom Event Tracking** | Not enough data | 8.8 (8 reviews) | 8.6 (130 reviews) | 
| **Retention** | Not enough data | 7.5 (8 reviews) | 8.2 (65 reviews) | 
| **Return** | Not enough data | 6.7 (8 reviews) | 8.4 (68 reviews) | 
| **Conversions** | Not enough data | 7.5 (8 reviews) | 8.6 (126 reviews) | 
| **Funnels** | Not enough data | 8.1 (8 reviews) | 8.7 (126 reviews) | 

#### Reporting

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Real-Time Reporting** | Not enough data | 8.3 (8 reviews) | 8.8 (149 reviews) | 
| **Trending** | Not enough data | 7.2 (9 reviews) | 8.5 (63 reviews) | 
| **Retroactive Reporting** | Not enough data | 7.6 (9 reviews) | 8.6 (121 reviews) | 
| **Segmentation** | Not enough data | 8.1 (8 reviews) | 8.6 (117 reviews) | 
| **Mobile Reporting** | Not enough data | 7.5 (8 reviews) | 8.3 (108 reviews) | 
| **Unification Across Devices** | Not enough data | 7.7 (8 reviews) | 7.8 (18 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 9.0 (8 reviews) | 8.7 (119 reviews) | 

#### Other

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **User Data** | Not enough data | 8.5 (8 reviews) | 8.7 (135 reviews) | 
| **Site Search Reporting** | Not enough data | 7.9 (8 reviews) | 8.6 (109 reviews) | 
| **Load Time Monitoring** | Not enough data | 7.7 (8 reviews) | Feature Not Available | 
| **Campaign Tracking** | Not enough data | 8.5 (8 reviews) | 8.5 (91 reviews) | 
| **E-Commerce** | Not enough data | 8.1 (8 reviews) | 8.4 (90 reviews) | 
| **Promotional Messages** | Not enough data | 6.7 (8 reviews) | Feature Not Available | 
| **Administration Alerts** | Not enough data | 7.7 (8 reviews) | 8.3 (91 reviews) | 

#### Agentic AI - Digital Analytics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **API / Integrations** | 6.7 (24 reviews) | 8.4 (18 reviews) | 8.4 (208 reviews) | 
| **QA Testing** | 7.7 (21 reviews) | 8.2 (19 reviews) | 8.6 (100 reviews) | 
| **Performance and Reliability** | 8.6 (44 reviews) | 8.2 (22 reviews) | 8.8 (316 reviews) | 
| **User, Role, and Access Management** | 9.0 (42 reviews) | 8.7 (22 reviews) | Feature Not Available | 

### Content Marketing

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | N/A | N/A |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Content Creation

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Content Creation Tools** | Not enough data | Not enough data | Not enough data | 
| **Content Curation** | Not enough data | Not enough data | Not enough data | 
| **Buyer Personas** | Not enough data | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | Not enough data | 

#### Optimization

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **SEO** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Dashboards & Reporting** | Not enough data | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | Not enough data | 
| **ROI Reporting** | Not enough data | Not enough data | Not enough data | 

#### Logistics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Customizable Templated Workflows** | Not enough data | Not enough data | Not enough data | 
| **Internal Communication** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Editing and Approval Tools** | Not enough data | Not enough data | Not enough data | 
| **Distribution Features** | Not enough data | Not enough data | Not enough data | 
| **Integrations & APIs** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | N/A | N/A |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | 8.5/10 | 90 |

#### User Identification

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Demographics** | Not enough data | Not enough data | Feature Not Available | 
| **User Segmentation** | Not enough data | Not enough data | 8.4 (59 reviews) | 
| **Geolocation** | Not enough data | Not enough data | 8.7 (64 reviews) | 

#### Tracking & Reporting

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Custom Event Tracking** | Not enough data | Not enough data | 8.3 (64 reviews) | 
| **Real-Time Insights** | Not enough data | Not enough data | 8.6 (69 reviews) | 
| **Attribution** | Not enough data | Not enough data | 8.5 (60 reviews) | 
| **Dashboard** | Not enough data | Not enough data | 8.6 (77 reviews) | 
| **User Path Tracking** | Not enough data | Not enough data | 8.9 (72 reviews) | 
| **User Activity History** | Not enough data | Not enough data | 8.7 (74 reviews) | 

#### Metrics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Engagement** | Not enough data | Not enough data | 8.8 (34 reviews) | 
| **Exit Tracking** | Not enough data | Not enough data | 8.5 (33 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.1 (29 reviews) | 
| **Return** | Not enough data | Not enough data | 8.0 (29 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.5 (28 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | 7.6/10 | 30 |
| **Zoho PageSense** | 8.5/10 | 5 |
| **Smartlook** | 8.5/10 | 253 |

#### User Behavior

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Click Tracking** | 8.6 (27 reviews) ✓ Verified | 9.0 (5 reviews) ✓ Verified | 9.1 (221 reviews) ✓ Verified | 
| **Mouse Movement ** | 8.3 (22 reviews) ✓ Verified | 9.0 (5 reviews) ✓ Verified | 8.9 (205 reviews) ✓ Verified | 
| **Frustration Tracking** | 7.8 (19 reviews) ✓ Verified | 9.0 (5 reviews) ✓ Verified | 8.4 (166 reviews) ✓ Verified | 

#### A/B Testing 

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Error and Bug Tracking** | 7.3 (14 reviews) ✓ Verified | 8.3 (5 reviews) ✓ Verified | 8.4 (127 reviews) ✓ Verified | 
| **Split URL Testing** | 8.0 (14 reviews) | 8.0 (5 reviews) ✓ Verified | 8.0 (86 reviews) ✓ Verified | 
| **Data Analysis** | 7.8 (17 reviews) ✓ Verified | 9.0 (5 reviews) ✓ Verified | 8.3 (124 reviews) ✓ Verified | 
| **Notes** | 7.1 (12 reviews) ✓ Verified | 8.0 (5 reviews) ✓ Verified | 8.3 (104 reviews) ✓ Verified | 

#### Visitor Information

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **User Identification** | 7.1 (13 reviews) | 7.7 (5 reviews) ✓ Verified | 8.4 (167 reviews) ✓ Verified | 
| **Search Box** | 6.8 (17 reviews) | 8.7 (5 reviews) ✓ Verified | 8.4 (125 reviews) ✓ Verified | 

#### Agentic AI - Session Replay

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### WYSIWYG Editors

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | N/A | N/A |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Customizations

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Responsive Design** | Not enough data | Not enough data | Not enough data | 
| **HTML Input** | Not enough data | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | Not enough data | 
| **Page Preview** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Plugins and integrations** | Not enough data | Not enough data | Not enough data | 
| **Cross-platform support** | Not enough data | Not enough data | Not enough data | 
| **Cross-Browser Suppoer** | Not enough data | Not enough data | Not enough data | 
| **Collaborative editing** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - WYSIWYG Editors

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | N/A | N/A |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Campaigns

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Customize** | Not enough data | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Retarget** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Campaign Performance** | Not enough data | Not enough data | Not enough data | 
| **Audience Insights** | Not enough data | Not enough data | Not enough data | 

#### Optimization

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Rich Notifications** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Push Notification

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | N/A | N/A |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | 8.5/10 | 137 |

#### Product Analytics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Account-Level Analytics** | Not enough data | Not enough data | Feature Not Available | 
| **User-Level Analytics** | Not enough data | Not enough data | 8.7 (109 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.5 (91 reviews) | 
| **Funnels** | Not enough data | Not enough data | 8.7 (97 reviews) | 
| **Alerts** | Not enough data | Not enough data | 8.4 (72 reviews) | 
| **Multi-Product Analytics** | Not enough data | Not enough data | 8.1 (44 reviews) | 
| **User Scoring** | Not enough data | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Not enough data | 8.9 (83 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | 

### Pop-Up Builder

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | N/A | N/A |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Design and Customization

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Pre-Designed Templates** | Not enough data | Not enough data | Not enough data | 
| **Pop-Up Types** | Not enough data | Not enough data | Not enough data | 
| **No-Code Customization** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 

#### Campaigns

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Triggered Campaigns** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **CRM/Email Integrations** | Not enough data | Not enough data | Not enough data | 
| **WCM Integrations** | Not enough data | Not enough data | Not enough data | 
| **E-Commerce Integrations** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integrations** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Vulnerability Scanner

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | N/A | N/A |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Survey Management

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### A/B Testing

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | 7.7/10 | 5 |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Computing

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **WYSIWYG** | Not enough data | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Little to No Coding** | Not enough data | Not enough data | Not enough data | 

#### Experimental Design

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Multivariate testing capacities** | Not enough data | Not enough data | Not enough data | 
| **Concurrent Testing** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Mobile Testing** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Reporting and Analytics** | Not enough data | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - A/B Testing

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | 8.6/10 | 58 |
| **Zoho PageSense** | 8.8/10 | 22 |
| **Smartlook** | 8.7/10 | 355 |

#### Agentic AI - Heatmap Tools

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Analysis

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Conversion Opportunities** | 8.3 (39 reviews) | 8.4 (20 reviews) | 8.6 (252 reviews) | 
| **Side-By-Side Analysis** | 8.6 (41 reviews) | 8.8 (20 reviews) | 8.5 (229 reviews) | 
| **Mobile Device Analysis** | 8.4 (39 reviews) | 8.7 (22 reviews) | 8.4 (220 reviews) | 
| **Data Quantification** | 8.1 (39 reviews) | 8.9 (21 reviews) | 8.5 (207 reviews) | 
| **Webpage Element Analysis** | 8.5 (41 reviews) | 8.7 (21 reviews) | 8.7 (140 reviews) | 

#### Reporting

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Heat Maps** | 9.6 (51 reviews) | 9.4 (20 reviews) | 8.7 (279 reviews) | 
| **Session Replays** | 8.8 (43 reviews) | 8.8 (18 reviews) | 9.1 (312 reviews) | 
| **Monitoring** | 8.8 (39 reviews) | 8.9 (22 reviews) | 9.0 (275 reviews) | 
| **Data Segmentation** | 8.5 (34 reviews) | 8.7 (21 reviews) | 8.4 (223 reviews) | 

### Personalization

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | N/A | N/A |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Agentic AI - Personalization

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Content Analytics

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | N/A | N/A |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Tools

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Contact Collection** | Not enough data | Not enough data | Not enough data | 
| **Audience Insights** | Not enough data | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | Not enough data | 

#### Metrics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Entry and Exit Pages** | Not enough data | Not enough data | Not enough data | 
| **Sessions** | Not enough data | Not enough data | Not enough data | 
| **Engagement** | Not enough data | Not enough data | Not enough data | 
| **Return** | Not enough data | Not enough data | Not enough data | 
| **Conversions** | Not enough data | Not enough data | Not enough data | 
| **Search Rank** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Content Analytics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | N/A | N/A |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | 8.4/10 | 39 |

#### Metrics

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Engagement** | Not enough data | Not enough data | 8.8 (34 reviews) | 
| **Exit Tracking** | Not enough data | Not enough data | 8.5 (33 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.1 (29 reviews) | 
| **Return** | Not enough data | Not enough data | 8.0 (29 reviews) | 
| **Conversions** | Not enough data | Not enough data | 8.5 (28 reviews) | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Crazy Egg** | N/A | N/A |
| **Zoho PageSense** | N/A | N/A |
| **Smartlook** | 9.0/10 | 61 |

#### Variation Testing

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | Feature Not Available | 
| **WYSIWYG Editor** | Not enough data | Not enough data | Feature Not Available | 
| **Conversion Goal** | Not enough data | Not enough data | Feature Not Available | 
| **Percentage of Traffic** | Not enough data | Not enough data | Feature Not Available | 
| **Confidence Level** | Not enough data | Not enough data | Feature Not Available | 
| **Multivariant Testing** | Not enough data | Not enough data | Feature Not Available | 

#### Reporting

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 9.0 (29 reviews) | 
| **Reports and Dashboards** | Not enough data | Not enough data | 8.9 (33 reviews) | 

#### Personalization

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Standard Targeting** | Not enough data | Not enough data | 9.2 (28 reviews) | 
| **Custom Targeting** | Not enough data | Not enough data | 9.0 (28 reviews) | 
| **Data Segmentation** | Not enough data | Not enough data | 8.9 (30 reviews) | 

#### Administration

| Feature | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **API / Integrations** | Not enough data | Not enough data | 8.9 (41 reviews) | 
| **QA Testing** | Not enough data | Not enough data | Feature Not Available | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.9 (45 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (3):** [Session Replay Software](https://www.g2.com/categories/session-replay), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools)

**Unique to Crazy Egg (5):** [Pop-Up Builder Software](https://www.g2.com/categories/pop-up-builder), [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools), [Content Analytics Software](https://www.g2.com/categories/content-analytics), [Survey Software](https://www.g2.com/categories/survey), [WYSIWYG Editors](https://www.g2.com/categories/wysiwyg-editors)

**Unique to Zoho PageSense (4):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools), [Push Notification Software](https://www.g2.com/categories/push-notification), [Personalization Software](https://www.g2.com/categories/personalization)

**Unique to Smartlook (3):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)


---
## Reviewer Demographics

### By Company Size

| Segment | Crazy Egg | Zoho PageSense | Smartlook | 
|---|---|---|---|
| **Small-Business** | 42.6% | 54.1% | 85.4% | 
| **Mid-Market** | 44.3% | 27.0% | 12.1% | 
| **Enterprise** | 13.1% | 18.9% | 2.5% | 

### By Industry

#### Crazy Egg

- **Marketing and Advertising:** 23.4%
- **Computer Software:** 8.9%
- **Information Technology and Services:** 8.1%
- **Internet:** 8.1%
- **Higher Education:** 4.8%
- **Health, Wellness and Fitness:** 4.0%
- **Retail:** 3.2%
- **Automotive:** 3.2%
- **Online Media:** 2.4%
- **Consumer Goods:** 2.4%
- **Other:** 31.5%

#### Zoho PageSense

- **Marketing and Advertising:** 27.0%
- **Market Research:** 10.8%
- **Information Technology and Services:** 10.8%
- **Computer Software:** 8.1%
- **Financial Services:** 5.4%
- **Airlines/Aviation:** 2.7%
- **Apparel & Fashion:** 2.7%
- **Computer & Network Security:** 2.7%
- **Computer Networking:** 2.7%
- **Consumer Goods:** 2.7%
- **Other:** 24.3%

#### Smartlook

- **Computer Software:** 10.4%
- **Information Technology and Services:** 8.1%
- **Marketing and Advertising:** 7.9%
- **Retail:** 5.4%
- **Internet:** 4.9%
- **Financial Services:** 3.1%
- **Apparel & Fashion:** 3.0%
- **Consumer Goods:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **E-Learning:** 2.2%
- **Other:** 50.1%

---
## Alternatives

### Alternatives to Crazy Egg

- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (367 reviews)
- [Google Analytics](https://www.g2.com/products/google-analytics/reviews) — 4.5/5 stars (6833 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews)
- [VWO Testing](https://www.g2.com/products/wingify-vwo-testing/reviews) — 4.4/5 stars (928 reviews)
- [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) — 4.2/5 stars (411 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Unbounce Landing Pages](https://www.g2.com/products/unbounce-unbounce-landing-pages/reviews) — 4.3/5 stars (386 reviews)

### Alternatives to Zoho PageSense

- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [VWO Testing](https://www.g2.com/products/wingify-vwo-testing/reviews) — 4.4/5 stars (928 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (367 reviews)
- [Google Analytics](https://www.g2.com/products/google-analytics/reviews) — 4.5/5 stars (6833 reviews)
- [Google Analytics 360](https://www.g2.com/products/google-analytics-360/reviews) — 4.4/5 stars (598 reviews)
- [Instapage](https://www.g2.com/products/instapage/reviews) — 4.3/5 stars (521 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) — 4.2/5 stars (411 reviews)

### Alternatives to Smartlook

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2360 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [UXCam](https://www.g2.com/products/uxcam/reviews) — 4.6/5 stars (211 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1786 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (367 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### Crazy Egg

- Title: [Will Crazy Egg slow down my website?](https://www.g2.com/discussions/will-crazy-egg-slow-down-my-website) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Nope! The Crazy Egg Javascript is asynchronous, so it won’t slow down site speed or performance for your visitors or customers."
- Title: [How hard is it to get started using Crazy Egg Software?](https://www.g2.com/discussions/how-hard-is-it-to-get-started-using-crazy-egg-software) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "All you have to do is add the Crazy Egg snippet to your site, and then you can start running reports and watching visitor recordings/session replays. We've..."
- Title: [What are the future plans of Egghead?](https://www.g2.com/discussions/what-are-the-future-plans-of-egghead) — 1 comment, 1 upvote
  > **Top comment:** "Hi Chris,

Thanks for the question.  Currently, on the road map, we are adding additional features and improvements to our Recordings (session playbacks)..."
- Title: [How can we resolve the persistent implementation issues that arose suddenly three months ago?](https://www.g2.com/discussions/how-can-we-resolve-the-persistent-implementation-issues-that-arose-suddenly-three-months-ago) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lydia, 

A member of our success team will reach out to you shortly to help you resolve any issues that you're experiencing. Thank you for letting us know!"
- Title: [I want to skip the free trial, or upgrade from the free trial to a paid plan. How can I do that?](https://www.g2.com/discussions/i-want-to-skip-the-free-trial-or-upgrade-from-the-free-trial-to-a-paid-plan-how-can-i-do-that) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Simple: Just upgrade your plan in your account profile (https://app.crazyegg.com/account/profile) OR shoot us an email (https://help.crazyegg.com/contact)"

### Zoho PageSense

No discussions available for this product.

### Smartlook

- Title: [How can I exclude myself from the recordings?](https://www.g2.com/discussions/14356-how-can-i-exclude-myself-from-the-recordings) — 2 comments, 1 upvote
  > **Top comment:** "Hi Enrico,

thank you for your question. You can exclude your IP address by going to the "IP blocking" tab in your account settings.

You can also open..."
- Title: [Is there any reason why smartlook would not record some portions of the user session?](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Inbaraj, 
We’d like to look into this for you but we’d need some more details about this specific case. Please reach out to our support team at..."
- Title: [What's the best approach for using smart look for mobile app optimisation ?](https://www.g2.com/discussions/what-s-the-best-approach-for-using-smart-look-for-mobile-app-optimisation) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Joshua,
There are many different approaches you could take but here is our suggestion. You could first leverage automated insights like heatmaps and..."
- Title: [How do I turn off the black box masks over EditTextViews in Android](https://www.g2.com/discussions/30601-how-do-i-turn-off-the-black-box-masks-over-edittextviews-in-android) — 1 comment
  > **Top comment:** "Hi Pavel,
thanks for your question.
Note that EditText and WebView are blacklisted by default and can be removed using..."
- Title: [What integration does Smartlook currently offer that cannot be missing from the platform implementation?](https://www.g2.com/discussions/27734-what-integration-does-smartlook-currently-offer-that-cannot-be-missing-from-the-platform-implementation) — 1 comment
  > **Top comment:** "Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
Lukas"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crazy-egg-vs-zoho-pagesense-vs-smartlook)