Introducing G2.ai, the future of software buying.Try now
Compare Crazy Egg and Hotjar 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Omniconvert
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FullSession
Visit Website
At a Glance
Market Segments
Mid-Market (44.6% of reviews)
Small-Business (51.9% of reviews)
Entry-Level Pricing
$29.00 Per Month
Free 35 Daily sessions
Crazy Egg
Star Rating
(127)4.2 out of 5
Market Segments
Mid-Market (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 Per Month
Browse all 4 pricing plansHotjar
Star Rating
(326)4.3 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crazy Egg excels in its heatmap functionality, with a rating of 9.6, which reviewers mention provides clear visual insights into user behavior on webpages. In contrast, Hotjar's heatmap feature, while still strong at 9.3, is noted to be slightly less intuitive by some users.
- Reviewers mention that Hotjar's session replay feature is highly praised, achieving a score of 9.0, allowing users to see exactly how visitors interact with their site. Crazy Egg's session replay, rated at 8.8, is effective but lacks some of the advanced filtering options that Hotjar offers.
- Users on G2 highlight Crazy Egg's ease of use with a score of 8.6, making it a favorite among small businesses. However, Hotjar outperforms in this area with a score of 8.9, with reviewers noting its user-friendly interface and straightforward setup process.
- Reviewers mention that Hotjar's feedback management tools, particularly its survey builder rated at 9.3, are superior, allowing for a variety of question types and easy distribution. Crazy Egg's survey capabilities, while functional, do not offer the same level of customization and flexibility.
- G2 users report that Crazy Egg's custom event tracking is rated at 8.7, which is beneficial for tracking specific user actions. However, Hotjar's custom event tracking is rated slightly lower at 8.5, with some users expressing a desire for more robust tracking options.
- Users say that Hotjar's quality of support, rated at 8.5, is a significant advantage, with many reviewers praising the responsiveness and helpfulness of the support team. Crazy Egg's support, rated at 7.8, is seen as adequate but not as responsive, leading to some frustration among users seeking assistance.
Pricing
Entry-Level Pricing
Crazy Egg
Starter
$29.00
Per Month
5,000 tracked pageviews per month
- 5 Heatmap reports
- 50 Recordings /mo
- 6 months of Recordings storage
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Free Trial
Crazy Egg
Free Trial is available
Hotjar
Free Trial is available
Ratings
Meets Requirements
8.3
107
8.7
254
Ease of Use
8.7
112
8.9
257
Ease of Setup
8.6
63
8.9
118
Ease of Admin
8.6
53
8.9
109
Quality of Support
7.7
77
8.5
174
Has the product been a good partner in doing business?
8.6
46
8.7
96
Product Direction (% positive)
6.9
108
8.1
250
Features by Category
Metrics
Not enough data
8.7
25
Not enough data
9.1
27
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.7
17
Not enough data
8.9
20
Not enough data
8.9
25
Reporting
Not enough data
Feature Not Available
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.5
19
Not enough data
8.2
17
Not enough data
8.8
21
Other
Not enough data
8.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
17
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
6.7
24
8.2
70
7.8
20
Feature Not Available
8.6
44
8.9
139
9.0
42
8.8
139
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Response Methods
Not enough data
8.8
47
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
30
|
Verified
Participant Selection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
36
|
Verified
Not enough data
9.2
15
Insights
Not enough data
8.8
52
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.5
39
|
Verified
Generative AI
Not enough data
7.7
5
User Behavior
8.6
27
|
Verified
9.0
70
|
Verified
8.3
22
|
Verified
8.9
71
|
Verified
7.8
19
|
Verified
8.5
50
|
Verified
A/B Testing
7.3
14
|
Verified
9.1
36
|
Verified
8.0
14
8.8
36
7.8
17
|
Verified
8.8
48
|
Verified
7.1
12
|
Verified
8.8
36
|
Verified
Visitor Information
7.1
13
7.6
45
|
Verified
6.8
17
8.6
40
Agentic AI - Session Replay
Not enough data
8.6
6
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - WYSIWYG Editors
Not enough data
Not enough data
Not enough data
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Administration
Not enough data
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Generative AI
Not enough data
6.7
5
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design and Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Feedback Analysis
Not enough data
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Feedback Sources
Not enough data
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
6
Not enough data
8.0
5
Survey Management
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Computing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experimental Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.3
39
8.6
114
8.6
41
8.2
94
8.4
39
8.6
108
8.1
39
8.1
101
8.5
41
8.9
124
Reporting
9.6
51
9.3
151
8.8
43
9.1
144
8.8
39
8.7
125
8.5
34
7.8
105
Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Content Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crazy Egg and Hotjar are categorized as Session Replay, Digital Analytics, Survey, and Heatmap Tools
Unique Categories
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), Product Analytics, User Research, Software Testing, and E-Commerce Analytics
Reviews
Reviewers' Company Size
Crazy Egg
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
23.6%
Computer Software
8.9%
Internet
8.1%
Information Technology and Services
8.1%
Higher Education
4.9%
Other
46.3%
Marketing and Advertising
16.2%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.4%
Discussions
Will Crazy Egg slow down my website?
3 Comments
IJ
Not at all, it works super smoothly and without any delay on your sitesRead more
How hard is it to get started using Crazy Egg Software?
2 Comments
IJ
The initial set up could be a little bit complicated but the assistance of the support team is super useful and the obtained result worths the effort by farRead more
What are the future plans of Egghead?
1 Comment
G2
Hi Chris,
Thanks for the question. Currently, on the road map, we are adding additional features and improvements to our Recordings (session playbacks)...Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
