G2 reviewers report that Rubrik excels in user experience, with many praising its intuitive interface and customizable dashboard. Users have noted that the setup process is remarkably straightforward, often rating it as an "11 out of 10," which significantly reduces the time needed for onboarding new team members.
Users say that CrashPlan SMB offers a seamless experience for Mac users, highlighting its centralized admin panel that simplifies file recovery and user management. This feature is particularly beneficial for organizations that predominantly use Mac systems, making it a strong contender in that niche.
Reviewers mention that Rubrik's backup and recovery speeds are consistently fast, which has been a game-changer for many backup administrators. The product's reliable threat detection and restore options for virtual machines have also been highlighted as superior to other tools, enhancing overall operational efficiency.
According to verified reviews, both products receive similar scores for the quality of support, but Rubrik stands out with its higher overall satisfaction ratings. Users appreciate the dedicated support they receive, which contributes to a more positive experience when addressing issues or inquiries.
G2 reviewers report that while CrashPlan SMB is easy to deploy and use, it may not match the advanced features and performance of Rubrik, particularly in areas like disaster recovery. Users have noted that Rubrik's capabilities in this regard are more robust, making it a better choice for businesses with critical data protection needs.
Users say that Rubrik's recent updates and product direction have been positively received, with many expressing confidence in its future development. In contrast, CrashPlan SMB has received mixed feedback regarding its ongoing enhancements, which may affect long-term user satisfaction.
Pricing
Entry-Level Pricing
CrashPlan SMB
No pricing available
Rubrik
No pricing available
Free Trial
CrashPlan SMB
Free Trial is available
Rubrik
No trial information available
Ratings
Meets Requirements
9.0
385
8.9
105
Ease of Use
9.0
386
9.2
108
Ease of Setup
8.6
275
9.1
95
Ease of Admin
8.7
274
9.1
82
Quality of Support
8.9
330
8.9
102
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