Compare CrashPlan SMB and NinjaOne 
At a Glance
Market Segments
Mid-Market (35.4% of reviews)
Mid-Market (49.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CrashPlan SMB
Star Rating
(415)4.4 out of 5
Market Segments
Mid-Market (35.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about CrashPlan SMBNinjaOne
Star Rating
(4,285)4.7 out of 5
Market Segments
Mid-Market (49.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in user experience, with many praising its wide feature set and continuous improvements. Users appreciate the ease of installation on client endpoints and the ability to run scripts without needing to log onto each device, making it a favorite for IT teams.
- Users say that CrashPlan SMB offers a non-intrusive backup solution that works seamlessly in the background. This feature is particularly valued by those managing Mac environments, as it provides a centralized admin panel for easy file recovery and user management.
- Reviewers mention that NinjaOne's implementation process is notably quick and intuitive, which is a significant advantage for teams looking to get up and running without extensive training. The ability to generate usage reports for project meetings is also highlighted as a time-saver.
- According to verified reviews, while CrashPlan SMB is easy to deploy, it faces challenges in overall user satisfaction compared to NinjaOne. Users have noted that while it meets basic needs, it lacks some of the advanced features that NinjaOne offers, which can limit its effectiveness for more complex IT environments.
- G2 reviewers highlight NinjaOne's superior support quality, with many users noting the responsiveness and helpfulness of the support team. This contrasts with CrashPlan SMB, where users have expressed a desire for more robust support options, especially during critical recovery situations.
- Users report that both products perform well in terms of meeting backup requirements, but NinjaOne stands out with its higher ratings in ease of use and setup. Reviewers appreciate the straightforward interface and the ability to manage backups efficiently, which enhances day-to-day usability.
Pricing
Entry-Level Pricing
CrashPlan SMB
No pricing availableNinjaOne
No pricing availableFree Trial
CrashPlan SMB
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
9.0
385
9.0
4,075
Ease of Use
9.0
386
9.1
4,117
Ease of Setup
8.6
275
9.1
3,868
Ease of Admin
8.7
274
9.1
3,083
Quality of Support
8.9
330
9.1
3,907
Has the product been a good partner in doing business?
9.1
268
9.4
3,016
Product Direction (% positive)
8.1
385
9.7
3,947
Features by Category
Administration
Not enough data
8.2
675
Not enough data
8.8
722
Not enough data
8.3
720
Service Desk
Not enough data
8.1
715
Not enough data
7.9
667
Not enough data
7.7
642
Management
Not enough data
8.3
637
Not enough data
9.0
641
Not enough data
8.7
614
Not enough data
8.8
615
Not enough data
8.4
590
Functionality
Not enough data
7.6
639
Not enough data
8.5
625
Not enough data
8.9
669
Not enough data
9.0
685
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.0
177
Not enough data
6.8
173
Not enough data
6.9
170
Not enough data
6.8
173
Not enough data
6.7
171
Not enough data
6.8
170
Not enough data
6.8
169
Compatibility
Not enough data
8.9
367
Not enough data
8.2
306
Not enough data
8.5
329
Not enough data
8.3
288
Management
Not enough data
Feature Not Available
Not enough data
8.4
305
Not enough data
8.7
303
Not enough data
8.9
345
Not enough data
9.2
365
Compliance
Not enough data
8.8
302
Not enough data
8.4
285
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.4
67
Not enough data
7.3
66
Not enough data
7.7
66
Not enough data
7.4
64
Not enough data
7.3
64
Not enough data
7.5
65
Functionality
9.2
25
8.3
92
9.5
40
8.7
349
9.3
40
9.0
389
9.0
31
8.6
355
Feature Not Available
Feature Not Available
Compatibility
Feature Not Available
Feature Not Available
8.6
26
8.6
357
9.4
24
8.3
331
Management
Feature Not Available
8.2
334
9.2
35
8.8
340
9.4
42
8.8
337
Agentic AI - Online Backup
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Compatibility
9.6
8
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
9.5
10
Not enough data
9.5
10
Not enough data
8.2
10
Not enough data
Security
9.1
9
Not enough data
9.4
9
Not enough data
Feature Not Available
Not enough data
Agentic AI - File Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
2515
|
Verified
Not enough data
8.9
679
Not enough data
8.2
469
Monitoring and Management
Not enough data
9.4
2441
|
Verified
Not enough data
8.5
1939
Not enough data
8.7
2134
|
Verified
Not enough data
9.1
2453
|
Verified
Not enough data
8.5
530
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.6
507
Service Management
Not enough data
9.2
2336
|
Verified
Not enough data
8.1
471
Not enough data
7.6
572
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.5
525
Not enough data
7.0
468
Not enough data
7.3
480
Not enough data
6.9
459
Not enough data
6.9
456
Not enough data
7.0
464
Not enough data
7.1
460
Scope
Not enough data
8.7
427
Not enough data
8.9
454
Security
Not enough data
8.5
448
Not enough data
8.3
408
Not enough data
7.4
389
Management
Not enough data
8.9
431
Not enough data
8.7
431
Not enough data
8.7
414
Not enough data
8.7
413
Not enough data
7.8
374
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.3
171
Not enough data
7.1
169
Not enough data
7.3
170
Not enough data
7.2
167
Not enough data
7.0
165
Not enough data
7.2
169
Not enough data
7.2
170
Functionality
Not enough data
8.8
701
Not enough data
9.0
735
Not enough data
8.1
617
Not enough data
8.8
615
Monitoring - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
282
Management
Not enough data
8.3
572
Not enough data
8.2
586
Not enough data
7.6
539
Analytics - Network Monitoring
Not enough data
Feature Not Available
Not enough data
6.9
239
Security - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Network Performance - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
AI Automation - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Network Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring
Not enough data
9.3
571
|
Verified
Not enough data
9.2
569
|
Verified
Not enough data
8.5
511
|
Verified
Not enough data
7.2
200
Management Tools
Not enough data
8.3
504
Not enough data
8.7
515
|
Verified
Not enough data
8.5
489
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.6
99
Not enough data
7.5
97
Not enough data
7.8
96
Not enough data
7.3
95
Not enough data
7.2
95
Not enough data
7.3
94
Not enough data
7.5
93
Asset Inventory
Not enough data
9.0
1191
Not enough data
8.9
1168
Not enough data
7.7
1025
Not enough data
7.4
294
Not enough data
8.2
1070
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.5
241
Not enough data
7.3
227
Not enough data
7.4
224
Not enough data
7.2
222
Not enough data
7.1
218
Not enough data
7.1
224
Not enough data
7.1
222
Management
Not enough data
9.1
1159
Not enough data
8.7
1049
Not enough data
8.1
1008
Not enough data
8.2
1072
Functionality
8.1
8
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Management
9.3
7
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
8.3
6
Not enough data
Feature Not Available
Not enough data
Agentic AI - Disaster Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
1732
Not enough data
8.7
1614
Not enough data
7.8
1421
Not enough data
9.2
1738
Not enough data
8.9
1534
Not enough data
8.8
1596
Maintenance
Not enough data
9.2
1751
Not enough data
7.7
1335
Communication
Not enough data
8.0
1433
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1303
Security
Not enough data
8.3
1356
Not enough data
8.4
1392
Device Support
Not enough data
7.6
1364
Not enough data
8.4
1466
Not enough data
8.4
1438
Performance
Not enough data
8.2
1539
Functionality
8.3
6
8.9
334
Feature Not Available
7.9
296
Feature Not Available
8.1
298
9.2
6
8.6
322
Performance
7.4
7
8.8
321
8.3
7
8.6
308
8.6
6
Feature Not Available
7.5
6
8.6
309
Agentic AI - PC Backup
Not enough data
7.2
92
Not enough data
7.2
91
Not enough data
6.9
89
Not enough data
7.1
90
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.4
223
Not enough data
8.4
222
Not enough data
8.8
224
Operations - IT Documentation
Not enough data
8.4
225
Not enough data
8.9
239
Not enough data
8.4
227
Generative AI - Autonomous Endpoint Management
Not enough data
7.2
67
Not enough data
7.4
70
Not enough data
7.4
68
Monitoring and Management - Autonomous Endpoint Management
Not enough data
9.0
129
Not enough data
8.2
77
Not enough data
8.1
79
Not enough data
9.1
116
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.6
465
Operating System
Not enough data
9.3
637
Not enough data
8.2
584
Not enough data
8.5
554
Management
Not enough data
8.7
571
Not enough data
8.4
501
Not enough data
8.4
498
Not enough data
8.3
492
Not enough data
8.5
509
Security
Not enough data
8.6
507
Not enough data
8.7
520
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.8
150
Not enough data
7.6
143
Not enough data
7.8
147
Not enough data
7.7
143
Not enough data
7.7
139
Not enough data
7.7
145
Not enough data
7.7
142
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.2
777
Platform
Not enough data
7.9
722
Not enough data
9.2
917
Not enough data
8.3
699
Not enough data
8.6
790
Not enough data
8.4
746
Security
Not enough data
8.8
810
Not enough data
9.2
922
Not enough data
7.7
690
Not enough data
8.8
753
Not enough data
8.2
706
Agentic AI - Enterprise IT Management
Not enough data
7.6
175
Not enough data
7.3
157
Not enough data
7.4
161
Not enough data
7.0
155
Not enough data
7.0
153
Not enough data
7.1
158
Not enough data
7.0
154
Categories
Categories
Shared Categories
CrashPlan SMB and NinjaOne are categorized as PC Backup and Online Backup
Unique Categories
CrashPlan SMB is categorized as Disaster Recovery and File Recovery
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
CrashPlan SMB
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.8%
Higher Education
12.6%
Computer Software
9.7%
Internet
4.2%
Marketing and Advertising
4.0%
Other
51.7%
Information Technology and Services
26.9%
Computer & Network Security
13.4%
Hospital & Health Care
4.0%
Manufacturing
3.5%
Computer Software
2.8%
Other
49.4%
Alternatives
Discussions
Is CrashPlan free?
1 Comment
LF
NoRead more
CrashPlan SMB has no more discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
TF
All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed...Read more
What is NinjaOne (formerly NinjaRMM) used for?
2 Comments
RS
It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard.Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
IJ
Yes it is, it’s very innovative and their team is always working towards improving their softwareRead more
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