# CrashPlan SMB vs MSP360 Backup Comparison
---
## AI Generated Summary
- **G2 reviewers report** that MSP360 Backup excels in its **user-friendly interface** and straightforward setup process. Users appreciate the clean dashboard and the ability to manage multiple clients easily, which makes it a preferred choice for small businesses.
- **Users say** that CrashPlan SMB offers a **non-intrusive backup experience** , working seamlessly in the background. This feature is particularly valued by those who prioritize minimal disruption during daily operations, especially in environments heavily reliant on Mac systems.
- **Reviewers mention** that MSP360 Backup provides **responsive customer support** , with many highlighting the quick assistance they receive during installation and management. This level of support is a significant advantage for users who may need help navigating backup configurations.
- **According to verified reviews** , CrashPlan SMB shines with its **centralized admin panel** , which simplifies file recovery and user management. This feature is particularly beneficial for organizations that need to oversee multiple devices and users efficiently.
- **G2 reviewers report** that while MSP360 Backup has a higher overall satisfaction score, CrashPlan SMB is noted for its **ease of use** and deployment, making it a solid option for teams looking for a straightforward backup solution without extensive training.
- **Users say** that MSP360 Backup's flexibility in **storage options** and control over backup scheduling is a standout feature, allowing businesses to tailor their backup strategies to fit specific needs, which is a crucial factor for many small businesses.



| | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 415 | 545 | 
| **Largest Market Segment** | Mid-Market (35.4% of reviews) | Small-Business (81.2% of reviews) | 
| **Entry Level Price** | No pricing available | Free | 

---
## Top Pros & Cons

### CrashPlan SMB

Pros:
- Backup Solutions (11 reviews)
- Ease of Use (9 reviews)

Cons:
- Backup Issues (6 reviews)
- Missing Features (4 reviews)

### MSP360 Backup

Pros:
- Ease of Use (39 reviews)
- Backup Solutions (28 reviews)

Cons:
- Poor Customer Support (8 reviews)
- Poor Interface Design (8 reviews)

---
## Ratings Comparison
| Rating | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
  | **Meets Requirements** | 9.0 (385 reviews) | 9.2 (462 reviews) | 
  | **Ease of Use** | 9.0 (386 reviews) | 8.7 (463 reviews) | 
  | **Ease of Setup** | 8.6 (275 reviews) | 8.9 (348 reviews) | 
  | **Ease of Admin** | 8.7 (274 reviews) | 8.9 (328 reviews) | 
  | **Quality of Support** | 8.9 (330 reviews) | 8.6 (348 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (268 reviews) | 8.9 (290 reviews) | 
  | **Product Direction (% positive)** | 8.1 (385 reviews) | 8.8 (440 reviews) | 

---
## Pricing

### CrashPlan SMB

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### MSP360 Backup

#### Entry-Level Pricing

Plan: MSP360 Free Backup

Price: Free

Key Features:
- Windows, macOS, Linux backup
- File-level backup

[Browse all 3 editions](https://www.g2.com/products/msp360-backup/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **CrashPlan SMB** | N/A | N/A |
| **MSP360 Backup** | 9.3/10 | 195 |

#### Compatibility 

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **File Server Backup** | Not enough data | 9.6 (145 reviews) | 
| **Database Server Backup** | Not enough data | 9.2 (108 reviews) | 
| **Virtual Machines** | Not enough data | 8.8 (99 reviews) | 
| **Repository Models** | Not enough data | 8.8 (87 reviews) | 

#### Management

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Continuous Backup** | Not enough data | 9.0 (123 reviews) | 
| **Disaster Recovery** | Not enough data | 9.0 (127 reviews) | 
| **Storage Capacity** | Not enough data | 9.1 (138 reviews) | 
| **Remote Backup** | Not enough data | 9.5 (135 reviews) | 
| **Activity Monitoring** | Not enough data | 8.9 (124 reviews) | 

#### Compliance

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Security Standards** | Not enough data | 9.2 (128 reviews) | 
| **Cloud Data Protection** | Not enough data | 9.2 (128 reviews) | 
| **Data Deduplication** | Not enough data | 8.7 (101 reviews) | 

#### Agentic AI - Server Backup

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 9.7 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.7 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 9.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (6 reviews) | 
| **Decision Making** | Not enough data | 9.7 (5 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **CrashPlan SMB** | 9.2/10 | 44 |
| **MSP360 Backup** | 8.8/10 | 120 |

#### Functionality

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Real-time Sync** | 9.2 (25 reviews) | 8.7 (84 reviews) | 
| **Storage Capacity** | 9.5 (40 reviews) | 9.4 (102 reviews) | 
| **Remote Backup** | 9.3 (40 reviews) | 9.4 (106 reviews) | 
| **Versioning** | 9.0 (31 reviews) | 9.1 (92 reviews) | 
| **Mobile Backup Application** | Feature Not Available | 7.3 (32 reviews) | 

#### Compatibility 

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Disk Backup** | Feature Not Available | 9.4 (94 reviews) | 
| **Local Backup** | 8.6 (26 reviews) | 9.4 (98 reviews) | 
| **Storage Formats** | 9.4 (24 reviews) | 9.1 (99 reviews) | 

#### Management

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Security Standards** | 9.2 (35 reviews) | 9.0 (95 reviews) | 
| **Encrypted Storage** | 9.4 (42 reviews) | 9.2 (97 reviews) | 

#### Agentic AI - Online Backup

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | 

### File Recovery

| Product | Score | Reviews |
|---|---|---|
| **CrashPlan SMB** | 9.2/10 | 10 |
| **MSP360 Backup** | N/A | N/A |

#### Compatibility 

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **File Formats** | 9.6 (8 reviews) | Not enough data | 
| **Partitions** | Feature Not Available | Not enough data | 
| **Mobile** | Feature Not Available | Not enough data | 

#### Management

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Backup** | 9.5 (10 reviews) | Not enough data | 
| **Storage** | 9.5 (10 reviews) | Not enough data | 
| **File Scan** | 8.2 (10 reviews) | Not enough data | 

#### Security 

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Encryption** | 9.1 (9 reviews) | Not enough data | 
| **Data Protection** | 9.4 (9 reviews) | Not enough data | 
| **File Deletion** | Feature Not Available | Not enough data | 

#### Agentic AI - File Recovery

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Disaster Recovery

| Product | Score | Reviews |
|---|---|---|
| **CrashPlan SMB** | 8.1/10 | 8 |
| **MSP360 Backup** | N/A | N/A |

#### Functionality

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **On Premises Recovery** | 8.1 (8 reviews) | Not enough data | 
| **Cloud Recovery** | Feature Not Available | Not enough data | 
| **Prior State Recovery** | Feature Not Available | Not enough data | 
| **Recovery Automation** | 7.3 (8 reviews) | Not enough data | 
| **Replication** | Feature Not Available | Not enough data | 

#### Management

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Local Management** | 9.3 (7 reviews) | Not enough data | 
| **Infrastructure Compatibility** | 8.3 (6 reviews) | Not enough data | 
| **Solution Integration** | 7.2 (6 reviews) | Not enough data | 
| **Real-Time Analytics** | 8.3 (6 reviews) | Not enough data | 
| **RTO and RPO Management** | Feature Not Available | Not enough data | 

#### Agentic AI - Disaster Recovery

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **CrashPlan SMB** | 8.2/10 | 7 |
| **MSP360 Backup** | 8.3/10 | 21 |

#### Functionality 

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Incremental Backup** | 8.3 (6 reviews) | 9.6 (20 reviews) | 
| **OS Boot Recovery** | Feature Not Available | 7.8 (18 reviews) | 
| **Bootable Disk** | Feature Not Available | 7.7 (18 reviews) | 
| **Online Restore** | 9.2 (6 reviews) | 9.1 (19 reviews) | 

#### Performance

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Multiple Backup Versions** | 7.4 (7 reviews) | 9.2 (18 reviews) | 
| **Unlimited Backup** | 8.3 (7 reviews) | 9.6 (19 reviews) | 
| **Deduplication** | 8.6 (6 reviews) | 9.0 (18 reviews) | 
| **Lag Free Operation** | 7.5 (6 reviews) | 9.2 (17 reviews) | 

#### Agentic AI - PC Backup

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.0 (5 reviews) | 
| **Decision Making** | Not enough data | 6.0 (5 reviews) | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **CrashPlan SMB** | N/A | N/A |
| **MSP360 Backup** | N/A | N/A |

#### Management

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup)

**Unique to CrashPlan SMB (2):** [Disaster Recovery Software](https://www.g2.com/categories/disaster-recovery), [File Recovery Software](https://www.g2.com/categories/file-recovery-software)

**Unique to MSP360 Backup (1):** [Server Backup Software](https://www.g2.com/categories/server-backup)


---
## Reviewer Demographics

### By Company Size

| Segment | CrashPlan SMB | MSP360 Backup | 
|---|---|---|
| **Small-Business** | 30.9% | 81.2% | 
| **Mid-Market** | 35.4% | 14.6% | 
| **Enterprise** | 33.7% | 4.2% | 

### By Industry

#### CrashPlan SMB

- **Information Technology and Services:** 17.8%
- **Higher Education:** 12.6%
- **Computer Software:** 9.7%
- **Internet:** 4.2%
- **Marketing and Advertising:** 4.0%
- **Computer Networking:** 3.7%
- **Hospital & Health Care:** 3.5%
- **Computer & Network Security:** 3.2%
- **Research:** 2.2%
- **Photography:** 2.0%
- **Other:** 37.1%

#### MSP360 Backup

- **Information Technology and Services:** 27.3%
- **Computer & Network Security:** 9.4%
- **Computer Software:** 8.6%
- **Computer Networking:** 2.9%
- **Accounting:** 2.1%
- **Non-Profit Organization Management:** 2.1%
- **Retail:** 1.9%
- **Financial Services:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Marketing and Advertising:** 1.7%
- **Other:** 40.5%

---
## Alternatives

### Alternatives to CrashPlan SMB

- [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) — 4.6/5 stars (717 reviews)
- [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) — 4.4/5 stars (1927 reviews)
- [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) — 4.5/5 stars (432 reviews)
- [Druva Data Security Cloud](https://www.g2.com/products/druva-data-security-cloud/reviews) — 4.7/5 stars (732 reviews)
- [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) — 4.3/5 stars (742 reviews)
- [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) — 4.6/5 stars (285 reviews)
- [Unitrends Backup and Recovery](https://www.g2.com/products/unitrends-backup-and-recovery/reviews) — 4.2/5 stars (456 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [CyberSentriq](https://www.g2.com/products/cybersentriq/reviews) — 4.6/5 stars (391 reviews)
- [EaseUS Data Recovery](https://www.g2.com/products/easeus/reviews) — 4.8/5 stars (395 reviews)

### Alternatives to MSP360 Backup

- [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) — 4.6/5 stars (717 reviews)
- [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) — 4.5/5 stars (432 reviews)
- [NAKIVO Backup & Replication](https://www.g2.com/products/nakivo-backup-replication/reviews) — 4.7/5 stars (352 reviews)
- [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) — 4.4/5 stars (1927 reviews)
- [Druva Data Security Cloud](https://www.g2.com/products/druva-data-security-cloud/reviews) — 4.7/5 stars (732 reviews)
- [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) — 4.6/5 stars (285 reviews)
- [Unitrends Backup and Recovery](https://www.g2.com/products/unitrends-backup-and-recovery/reviews) — 4.2/5 stars (456 reviews)
- [CyberSentriq](https://www.g2.com/products/cybersentriq/reviews) — 4.6/5 stars (391 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1348 reviews)

---
## Top Discussions

### CrashPlan SMB

- Title: [Is CrashPlan free?](https://www.g2.com/discussions/is-crashplan-free) — 1 comment
  > **Top comment:** "No"

### MSP360 Backup

- Title: [Has anyone use MSP360 to backup from cloud to cloud or with B2 Backblaze  ?](https://www.g2.com/discussions/has-anyone-use-msp360-to-backup-from-cloud-to-cloud-or-with-b2-backblaze) — 2 comments, 1 upvote
  > **Top comment:** "I've used it with B2 quite a lot and it has worked well.  I've also used it for cloud to cloud and that has been problematic.  I consistently get warnings..."
- Title: [Is there a version of CloudBerry Backup for Managed Service Providers and businesses looking for more centralized management?](https://www.g2.com/discussions/is-there-a-version-of-cloudberry-backup-for-managed-service-providers-and-businesses-looking-for-more-centralized-management) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, CloudBerry Managed Backup was developed specifically for MSPs and businesses looking to manage larger environments in a centralized manner. It is a SaaS..."
- Title: [What do I need to start using CloudBerry Backup?](https://www.g2.com/discussions/what-do-i-need-to-start-using-cloudberry-backup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You need a CloudBerry Backup license and an account with one of the supported cloud storage providers. Most let you sign up in just a couple of minutes.
For..."
- Title: [Does CloudBerry Backup provide backup storage space?](https://www.g2.com/discussions/does-cloudberry-backup-provide-backup-storage-space) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "No, customers choose one of the many supported cloud storage providers independently of CloudBerry Backup. CloudBerry decouples backup storage from our..."
- Title: [Which storage providers does CloudBerry Backup support?](https://www.g2.com/discussions/which-storage-providers-does-cloudberry-backup-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "CloudBerry Backup supports over 30 popular cloud storage providers, including: Amazon S3, Amazon Cloud Drive, Google Cloud Storage, Google Drive, Microsoft..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crashplan-smb-vs-msp360-backup)