# CrashPlan SMB vs Kaseya VSA Comparison | | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | | **Total Reviews** | 415 | 326 | | **Largest Market Segment** | Mid-Market (35.4% of reviews) | Small-Business (52.2% of reviews) | | **Entry Level Price** | No pricing available | standard | --- ## Top Pros & Cons ### CrashPlan SMB Pros: - Backup Solutions (11 reviews) - Ease of Use (10 reviews) Cons: - Backup Issues (6 reviews) - Missing Features (4 reviews) ### Kaseya VSA Pros: - Ease of Use (7 reviews) - Automation (6 reviews) Cons: - Missing Features (4 reviews) - Connection Issues (3 reviews) --- ## Ratings Comparison | Rating | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Meets Requirements** | 9.0 (385 reviews) | 8.3 (257 reviews) | | **Ease of Use** | 9.0 (386 reviews) | 7.6 (265 reviews) | | **Ease of Setup** | 8.6 (275 reviews) | 7.2 (220 reviews) | | **Ease of Admin** | 8.7 (274 reviews) | 7.9 (218 reviews) | | **Quality of Support** | 8.9 (330 reviews) | 7.4 (246 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (268 reviews) | 7.7 (210 reviews) | | **Product Direction (% positive)** | 8.1 (385 reviews) | 7.4 (258 reviews) | --- ## Pricing ### CrashPlan SMB #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Kaseya VSA #### Entry-Level Pricing Plan: Kaseya VSA Pricing Price: standard Description: Full featured solution for IT departments and MSPs. Key Features: - Discover, Audit, Inventory, Monitor - Clients, Servers & Networks - Remote Control - Patch Management [Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Online Backup | Product | Score | Reviews | |---|---|---| | **CrashPlan SMB** | 9.2/10 | 44 | | **Kaseya VSA** | N/A | N/A | #### Functionality | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Real-time Sync** | 9.2 (25 reviews) | Not enough data | | **Storage Capacity** | 9.5 (40 reviews) | Not enough data | | **Remote Backup** | 9.3 (40 reviews) | Not enough data | | **Versioning** | 9.0 (31 reviews) | Not enough data | | **Mobile Backup Application** | Feature Not Available | Not enough data | #### Compatibility | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Disk Backup** | Feature Not Available | Not enough data | | **Local Backup** | 8.6 (26 reviews) | Not enough data | | **Storage Formats** | 9.4 (24 reviews) | Not enough data | #### Management | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **File Sharing** | Feature Not Available | Not enough data | | **Security Standards** | 9.2 (35 reviews) | Not enough data | | **Encrypted Storage** | 9.4 (42 reviews) | Not enough data | #### Agentic AI - Online Backup | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### File Recovery | Product | Score | Reviews | |---|---|---| | **CrashPlan SMB** | 9.2/10 | 10 | | **Kaseya VSA** | N/A | N/A | #### Compatibility | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **File Formats** | 9.6 (8 reviews) | Not enough data | | **Partitions** | Feature Not Available | Not enough data | | **Mobile** | Feature Not Available | Not enough data | #### Management | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Backup** | 9.5 (10 reviews) | Not enough data | | **Storage** | 9.5 (10 reviews) | Not enough data | | **File Scan** | 8.2 (10 reviews) | Not enough data | #### Security | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Encryption** | 9.1 (9 reviews) | Not enough data | | **Data Protection** | 9.4 (9 reviews) | Not enough data | | **File Deletion** | Feature Not Available | Not enough data | #### Agentic AI - File Recovery | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **CrashPlan SMB** | N/A | N/A | | **Kaseya VSA** | 8.2/10 | 122 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Device Management** | Not enough data | 8.3 (121 reviews) ✓ Verified | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Remote Monitoring** | Not enough data | 8.6 (118 reviews) ✓ Verified | | **Asset Tracking** | Not enough data | 7.8 (113 reviews) | | **Application Deployment** | Not enough data | 7.7 (114 reviews) ✓ Verified | | **Patch Management** | Not enough data | 8.1 (117 reviews) ✓ Verified | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Remote Access** | Not enough data | 8.5 (119 reviews) ✓ Verified | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Disaster Recovery | Product | Score | Reviews | |---|---|---| | **CrashPlan SMB** | 8.1/10 | 8 | | **Kaseya VSA** | N/A | N/A | #### Functionality | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **On Premises Recovery** | 8.1 (8 reviews) | Not enough data | | **Cloud Recovery** | Feature Not Available | Not enough data | | **Prior State Recovery** | Feature Not Available | Not enough data | | **Recovery Automation** | 7.3 (8 reviews) | Not enough data | | **Replication** | Feature Not Available | Not enough data | #### Management | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Local Management** | 9.3 (7 reviews) | Not enough data | | **Infrastructure Compatibility** | 8.3 (6 reviews) | Not enough data | | **Solution Integration** | 7.2 (6 reviews) | Not enough data | | **Real-Time Analytics** | 8.3 (6 reviews) | Not enough data | | **RTO and RPO Management** | Feature Not Available | Not enough data | #### Agentic AI - Disaster Recovery | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **CrashPlan SMB** | N/A | N/A | | **Kaseya VSA** | 7.4/10 | 113 | #### Administration | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Screen Sharing** | Not enough data | 8.8 (106 reviews) | | **File Sharing** | Not enough data | 8.0 (101 reviews) | | **Session Recording** | Not enough data | 7.8 (91 reviews) | | **Unattended Remote Access** | Not enough data | 8.6 (107 reviews) | | **Multi - Session Handling** | Not enough data | 8.2 (94 reviews) | | **Multi-Monitor Support** | Not enough data | 7.8 (99 reviews) | #### Maintenance | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Remote Reboot** | Not enough data | 8.7 (102 reviews) | | **Remote Printing** | Not enough data | 7.1 (84 reviews) | #### Communication | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Text Chat** | Not enough data | 7.3 (93 reviews) | | **VoIP** | Not enough data | 5.4 (79 reviews) | | **Video Conference Call** | Not enough data | 5.6 (78 reviews) | | **Screen Annotations** | Not enough data | 6.6 (77 reviews) | #### Security | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Data Encryption** | Not enough data | 7.4 (81 reviews) | | **Compliance** | Not enough data | 7.7 (88 reviews) | #### Device Support | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Mobile Device Access** | Not enough data | 6.1 (82 reviews) | | **Multi-Platform Support** | Not enough data | 7.6 (94 reviews) | | **Cross-Platform** | Not enough data | 7.5 (93 reviews) | #### Performance | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Reporting** | Not enough data | 7.7 (98 reviews) | ### PC Backup | Product | Score | Reviews | |---|---|---| | **CrashPlan SMB** | 8.2/10 | 7 | | **Kaseya VSA** | N/A | N/A | #### Functionality | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Incremental Backup** | 8.3 (6 reviews) | Not enough data | | **OS Boot Recovery** | Feature Not Available | Not enough data | | **Bootable Disk** | Feature Not Available | Not enough data | | **Online Restore** | 9.2 (6 reviews) | Not enough data | #### Performance | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Multiple Backup Versions** | 7.4 (7 reviews) | Not enough data | | **Unlimited Backup** | 8.3 (7 reviews) | Not enough data | | **Deduplication** | 8.6 (6 reviews) | Not enough data | | **Lag Free Operation** | 7.5 (6 reviews) | Not enough data | #### Agentic AI - PC Backup | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **CrashPlan SMB** | N/A | N/A | | **Kaseya VSA** | 7.5/10 | 77 | #### Incident Management | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Automate Ticket Routing** | Not enough data | 7.9 (58 reviews) | | **Ticket Prioritization** | Not enough data | 8.0 (57 reviews) | | **Ticket Notifications** | Not enough data | 8.0 (60 reviews) | | **Knowledge Base** | Not enough data | 7.3 (59 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 7.6 (54 reviews) | #### Reporting | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Dashboards** | Not enough data | 7.3 (68 reviews) | | **Time Tracking** | Not enough data | 6.8 (55 reviews) | | **Surveys** | Not enough data | 6.5 (50 reviews) | #### Access & Usability | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Mobile** | Not enough data | 6.5 (53 reviews) | | **Self Service** | Not enough data | 7.6 (55 reviews) | | **Active Directory** | Not enough data | 7.9 (57 reviews) | | **Multi-Channel Access** | Not enough data | 8.0 (49 reviews) | #### Agentic AI - Service Desk | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Backup | Product | Score | Reviews | |---|---|---| | **CrashPlan SMB** | N/A | N/A | | **Kaseya VSA** | N/A | N/A | #### Management | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Disaster Recovery** | Not enough data | Not enough data | | **Remote Backup** | Not enough data | Not enough data | | **Storage Formats** | Not enough data | Not enough data | | **Scheduled Backups** | Not enough data | Not enough data | | **On-Demand Restoration** | Not enough data | Not enough data | #### Reporting | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Activity Monitoring** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | #### Security | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Data Encryption** | Not enough data | Not enough data | | **Security and Compliance** | Not enough data | Not enough data | | **Deduplication ** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **CrashPlan SMB** | N/A | N/A | | **Kaseya VSA** | 7.8/10 | 134 | #### Analysis | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Threat Detection** | Not enough data | 7.3 (86 reviews) | #### Platform | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Unified Communications Platform** | Not enough data | 7.1 (80 reviews) | | **Remote Access** | Not enough data | 8.4 (123 reviews) | | **ITIL Policy Compliance** | Not enough data | 7.8 (85 reviews) | | **Asset Tracking** | Not enough data | 8.3 (112 reviews) | | **IT Knowledge Management** | Not enough data | 7.6 (94 reviews) | #### Security | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Endpoint Protection** | Not enough data | 7.8 (97 reviews) | | **Patch Management** | Not enough data | 8.2 (120 reviews) | | **Disaster Recovery** | Not enough data | Feature Not Available | | **Service Management** | Not enough data | 8.0 (104 reviews) | | **Workflow Management** | Not enough data | 7.6 (94 reviews) | #### Agentic AI - Enterprise IT Management | Feature | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Unique to CrashPlan SMB (4):** [PC Backup Software](https://www.g2.com/categories/pc-backup), [Disaster Recovery Software](https://www.g2.com/categories/disaster-recovery), [Online Backup Software](https://www.g2.com/categories/online-backup), [File Recovery Software](https://www.g2.com/categories/file-recovery-software) **Unique to Kaseya VSA (5):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management) --- ## Reviewer Demographics ### By Company Size | Segment | CrashPlan SMB | Kaseya VSA | |---|---|---| | **Small-Business** | 30.9% | 52.2% | | **Mid-Market** | 35.4% | 41.7% | | **Enterprise** | 33.7% | 6.1% | ### By Industry #### CrashPlan SMB - **Information Technology and Services:** 17.8% - **Higher Education:** 12.6% - **Computer Software:** 9.7% - **Internet:** 4.2% - **Marketing and Advertising:** 4.0% - **Computer Networking:** 3.7% - **Hospital & Health Care:** 3.5% - **Computer & Network Security:** 3.2% - **Research:** 2.2% - **Photography:** 2.0% - **Other:** 37.1% #### Kaseya VSA - **Information Technology and Services:** 37.0% - **Computer & Network Security:** 9.3% - **Computer Networking:** 2.6% - **Primary/Secondary Education:** 2.6% - **Financial Services:** 2.3% - **Consulting:** 1.9% - **Banking:** 1.9% - **Computer Software:** 1.9% - **Construction:** 1.9% - **Accounting:** 1.6% - **Other:** 37.0% --- ## Alternatives ### Alternatives to CrashPlan SMB - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) — 4.6/5 stars (723 reviews) - [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) — 4.4/5 stars (1966 reviews) - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) — 4.5/5 stars (439 reviews) - [Druva Data Security Cloud](https://www.g2.com/products/druva-data-security-cloud/reviews) — 4.7/5 stars (740 reviews) - [MSP360 Backup](https://www.g2.com/products/msp360-backup/reviews) — 4.5/5 stars (549 reviews) - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) — 4.3/5 stars (742 reviews) - [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews) — 4.6/5 stars (288 reviews) - [Unitrends Backup and Recovery](https://www.g2.com/products/unitrends-backup-and-recovery/reviews) — 4.2/5 stars (459 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4481 reviews) - [CyberSentriq](https://www.g2.com/products/cybersentriq/reviews) — 4.6/5 stars (391 reviews) ### Alternatives to Kaseya VSA - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4481 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4037 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (509 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews) - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews) --- ## Top Discussions ### CrashPlan SMB - Title: [Is CrashPlan free?](https://www.g2.com/discussions/is-crashplan-free) — 1 comment > **Top comment:** "No" ### Kaseya VSA - Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..." - Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..." - Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..." - Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..." - Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crashplan-smb-vs-kaseya-vsa)