Introducing G2.ai, the future of software buying.Try now
Compare Cradle.io and JustCall 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Allo
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Monitask
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
At a Glance
Market Segments
Small-Business (72.7% of reviews)
Small-Business (61.0% of reviews)
Entry-Level Pricing
$29.99 (USD) Per month/user
$29.00 2 - User/Month (Billed Annually)
Cradle.io
Star Rating
(11)5.0 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$29.99 (USD) Per month/user
Browse all 3 pricing plansJustCall
Star Rating
(2,301)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that JustCall excels in its call recording feature, scoring 9.0, which allows for effective monitoring and training, while Cradle.io also performs well but slightly lags behind with a score of 8.8.
- Reviewers mention that Cradle.io shines in ease of setup, achieving a perfect score of 10.0, making it a preferred choice for users who prioritize quick implementation, whereas JustCall has a respectable score of 8.7.
- G2 users highlight that JustCall's ticket creation user experience is rated at 8.0, which some find less intuitive compared to Cradle.io's overall higher ratings in ticket management features, where it scores 8.0 for ticket response user experience.
- Users on G2 appreciate Cradle.io's quality of support, which received a perfect score of 10.0, indicating exceptional customer service, while JustCall's support quality is rated at 8.3, suggesting room for improvement.
- Reviewers say that JustCall offers a more affordable entry-level price at $19.00 per month, compared to Cradle.io's $29.99, making it a more budget-friendly option for small businesses.
- Users report that Cradle.io's generative AI features are notably advanced, particularly in AI text summarization with a score of 8.2, while JustCall's generative AI capabilities are less robust, with lower scores across similar features.
Pricing
Entry-Level Pricing
Cradle.io
Professional
$29.99 (USD)
Per month/user
Best for smallr teams
- All of Cradle's core features
- Free team calling
- Up to 25 users
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
Cradle.io
No trial information availableJustCall
Free Trial is available
Ratings
Meets Requirements
9.4
11
8.6
2,104
Ease of Use
9.7
11
8.8
2,152
Ease of Setup
10.0
6
8.7
1,880
Ease of Admin
9.7
6
8.6
726
Quality of Support
10.0
11
8.3
1,948
Has the product been a good partner in doing business?
10.0
6
8.7
724
Product Direction (% positive)
10.0
11
8.7
2,097
Features by Category
Ticket and Case Management
Not enough data
8.1
150
Not enough data
8.0
150
Not enough data
7.8
144
Not enough data
7.7
144
Not enough data
7.5
133
Not enough data
8.0
138
Not enough data
7.7
131
Not enough data
8.0
142
Generative AI
Not enough data
7.5
103
Not enough data
7.7
34
Agentic AI - Help Desk
Not enough data
7.5
8
Not enough data
6.3
8
Not enough data
7.5
8
Communication Channels
Not enough data
7.7
133
Not enough data
7.7
130
Not enough data
7.9
140
Not enough data
7.1
128
Not enough data
8.5
140
Platform
Not enough data
7.9
145
Not enough data
7.8
289
Not enough data
8.4
148
Not enough data
8.3
150
Not enough data
8.0
147
Not enough data
8.4
146
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
51
Not enough data
7.8
53
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.7
51
Not enough data
7.9
50
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
53
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.6
11
Not enough data
6.8
10
Not enough data
6.7
9
Not enough data
7.7
11
Not enough data
7.3
11
Not enough data
7.0
11
Not enough data
8.1
9
Dialing Options
Not enough data
8.4
573
Not enough data
8.5
571
|
Verified
Not enough data
8.1
7
Agent Tools
Not enough data
7.9
539
|
Verified
Not enough data
8.1
559
|
Verified
Not enough data
9.0
575
|
Verified
Automation
Not enough data
8.1
543
|
Verified
Not enough data
8.1
540
|
Verified
Not enough data
8.0
543
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.5
10
Not enough data
9.1
11
AI Capabilities - Auto Dialer
Not enough data
7.9
8
Not enough data
9.3
7
Not enough data
9.3
7
Call Analytics
Not enough data
8.7
53
Not enough data
7.9
53
Not enough data
8.1
53
Not enough data
8.1
54
Agent Performance Management
Not enough data
8.1
55
Not enough data
8.2
53
Not enough data
7.7
53
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
334
Not enough data
8.4
328
Not enough data
8.0
312
Not enough data
7.2
303
Not enough data
8.0
320
Not enough data
8.1
316
Not enough data
8.2
321
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
320
Not enough data
7.2
311
Not enough data
7.1
308
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
Not enough data
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Design
Not enough data
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
357
Not enough data
8.3
352
Generative AI
Not enough data
7.4
139
Not enough data
Feature Not Available
Quality Assurance
Not enough data
8.0
66
Not enough data
7.9
61
Not enough data
7.9
58
Engagement
Not enough data
8.0
64
Not enough data
8.1
66
Not enough data
7.5
62
Performance
Not enough data
8.6
65
Not enough data
8.5
62
Generative AI
Not enough data
7.5
62
Not enough data
7.6
59
Channels
Not enough data
8.7
497
|
Verified
Not enough data
7.4
453
Not enough data
7.6
435
Not enough data
8.4
489
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.1
492
|
Verified
Not enough data
8.1
477
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
7.9
413
Not enough data
8.0
449
|
Verified
Not enough data
8.2
461
|
Verified
Not enough data
8.0
446
|
Verified
Not enough data
8.0
444
|
Verified
Agentic AI - Contact Center
Not enough data
7.2
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Administrative
Not enough data
8.3
482
|
Verified
Not enough data
8.4
484
|
Verified
Not enough data
8.4
517
|
Verified
Not enough data
8.7
457
|
Verified
Not enough data
7.9
462
Responses
Not enough data
7.8
32
Not enough data
8.0
31
Not enough data
8.4
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.6
30
Not enough data
7.2
29
Not enough data
Feature Not Available
Not enough data
7.7
30
Platform
Not enough data
8.0
31
Not enough data
8.3
32
Not enough data
8.0
32
Autonomy - AI Agents
Not enough data
7.5
29
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.7
30
Generative AI
Not enough data
7.6
30
Not enough data
7.4
31
Workforce Management
Not enough data
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
90
Administration
Not enough data
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Platform
Not enough data
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
294
Not enough data
8.1
288
Not enough data
7.8
282
Not enough data
8.1
283
Generative AI
Not enough data
6.9
99
Workforce Management
Not enough data
8.5
284
Not enough data
8.4
285
Call Center Infrastructure (CCI)
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Administrative
Not enough data
8.8
291
Not enough data
8.4
290
Generative AI
Not enough data
7.5
34
Not enough data
7.7
35
Not enough data
7.6
34
Communication
Not enough data
8.0
196
Not enough data
8.2
198
Not enough data
7.7
187
Not enough data
8.1
189
Not enough data
7.5
190
Internal Use
Not enough data
7.8
289
Not enough data
8.0
194
Not enough data
7.9
191
Not enough data
7.9
188
Not enough data
8.2
192
Not enough data
8.2
194
Generative AI
Not enough data
7.1
35
Self-Service Experience
Not enough data
8.2
165
Not enough data
7.9
168
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
164
Self-Service Platform
Not enough data
7.9
166
Not enough data
8.1
165
Not enough data
7.4
163
Not enough data
8.5
166
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
54
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
125
Not enough data
7.4
124
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
134
Not enough data
8.0
133
Not enough data
Feature Not Available
Not enough data
7.6
127
Not enough data
7.3
125
Logging
Not enough data
8.8
142
Not enough data
7.5
125
Not enough data
6.7
128
Not enough data
7.3
130
Feedback
Not enough data
8.3
134
Not enough data
8.0
129
Productivity - Employee Monitoring
Not enough data
8.1
57
Not enough data
8.4
57
Not enough data
8.0
56
Not enough data
7.6
56
Basic Communication - Cloud PBX
Not enough data
8.5
42
Not enough data
8.6
42
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Advanced Features - Cloud PBX
Not enough data
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
Not enough data
7.8
9
Not enough data
7.8
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
6.7
7
Not enough data
6.4
7
Basic Communication
9.8
9
|
Verified
9.0
310
|
Verified
Feature Not Available
5.8
261
Feature Not Available
7.7
277
Feature Not Available
Feature Not Available
Not enough data
7.0
270
|
Verified
10.0
9
|
Verified
7.6
268
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Access
10.0
8
|
Verified
7.8
269
|
Verified
Not enough data
8.2
293
10.0
5
|
Verified
8.1
286
Advanced Features
Not enough data
7.1
267
Not enough data
7.0
255
|
Verified
9.7
6
|
Verified
8.8
301
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.6
23
Not enough data
7.5
22
Calling
Not enough data
9.0
649
Not enough data
8.1
586
Not enough data
8.6
618
Not enough data
8.7
621
Not enough data
7.6
23
Contacts
Not enough data
8.2
603
Not enough data
8.0
589
Not enough data
7.9
585
Insights
Not enough data
8.4
614
Not enough data
8.2
609
Not enough data
8.0
585
Not enough data
7.1
545
Not enough data
7.3
539
Not enough data
7.5
22
Agentic AI - Audio Conferencing
Not enough data
8.0
5
Not enough data
8.3
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
17
Not enough data
7.9
18
Not enough data
7.9
17
Not enough data
7.5
19
Not enough data
7.5
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
19
Not enough data
7.7
18
Not enough data
8.2
19
Not enough data
8.1
20
Automation
Not enough data
8.8
22
Not enough data
8.3
18
Not enough data
8.3
18
Autonomy
Not enough data
8.1
18
Not enough data
8.3
18
Not enough data
8.3
19
Not enough data
8.3
19
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cradle.io and JustCall are categorized as VoIP Providers
Unique Categories
Cradle.io has no unique categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
Cradle.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
27.3%
Information Technology and Services
18.2%
Airlines/Aviation
18.2%
Hospitality
9.1%
Financial Services
9.1%
Other
18.2%
Computer Software
10.5%
Financial Services
6.5%
Real Estate
6.0%
Information Technology and Services
5.8%
Marketing and Advertising
5.1%
Other
66.1%
Alternatives
Discussions
Cradle.io has no discussions with answers
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
