Compare Cradle.io and GoTo Connect 
Featured Products
At a Glance
Market Segments
Small-Business (72.7% of reviews)
Small-Business (70.8% of reviews)
Entry-Level Pricing
$29.99 (USD) Per month/user
Starting at $27.00 1 User, Per month
Cradle.io
Star Rating
(11)5.0 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$29.99 (USD) Per month/user
Browse all 3 pricing plansGoTo Connect
Star Rating
(1,390)4.4 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in user satisfaction, with many praising its excellent sound quality and ease of setup. Users appreciate the customization features and the mobile app that supports field sales, making it a versatile choice for businesses.
- Users say that Cradle.io stands out for its seamless integration with HubSpot, which enhances tracking and routing capabilities. This integration allows teams to have caller ID and quickly connect clients with the right representatives, streamlining communication.
- Reviewers mention that GoTo Connect has a strong support team that is often described as helpful and responsive. This support has been crucial for users during implementation and ongoing adjustments, contributing to a smoother user experience.
- According to verified reviews, Cradle.io is praised for its cloud-based simplicity, which minimizes hardware costs and makes setup straightforward. Users appreciate the system's efficiency and the ease with which it can be integrated into existing workflows.
- G2 reviewers highlight that while GoTo Connect has a larger user base and more reviews, Cradle.io's users report a higher level of satisfaction with features like call routing and reporting capabilities, indicating a strong focus on user needs.
- Users note that GoTo Connect's comprehensive features for managing both internal and external communications make it a robust tool for businesses, while Cradle.io's focus on integration and simplicity appeals to those looking for a more streamlined telephony solution.
Pricing
Entry-Level Pricing
Cradle.io
Professional
$29.99 (USD)
Per month/user
Best for smallr teams
- All of Cradle's core features
- Free team calling
- Up to 25 users
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Cradle.io
No trial information availableGoTo Connect
No trial information availableRatings
Meets Requirements
9.4
11
9.0
1,128
Ease of Use
9.7
11
9.0
1,141
Ease of Setup
10.0
6
8.7
802
Ease of Admin
9.7
6
8.9
781
Quality of Support
10.0
11
8.8
1,102
Has the product been a good partner in doing business?
10.0
6
9.1
774
Product Direction (% positive)
10.0
11
8.4
1,093
Features by Category
Dialing Options
Not enough data
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Agent Tools
Not enough data
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Automation
Not enough data
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Agentic AI - Online Fax
Not enough data
6.5
10
Not enough data
6.8
10
Sending
Not enough data
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Channels
Not enough data
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Design
Not enough data
7.8
30
Not enough data
6.1
26
Not enough data
7.0
27
Not enough data
7.6
29
Not enough data
7.4
29
Generative AI
Not enough data
4.5
20
Not enough data
5.2
21
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.5
21
Not enough data
6.2
17
Not enough data
6.1
19
Not enough data
7.8
18
Not enough data
6.2
17
Generative AI
Not enough data
7.7
13
Functions
Not enough data
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Agentic AI - Contact Center
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Administrative
Not enough data
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
51
Not enough data
9.0
53
Not enough data
8.4
50
Not enough data
7.4
51
Not enough data
9.0
48
Not enough data
7.9
48
Basic Communication
9.8
9
|
Verified
9.2
905
|
Verified
Feature Not Available
8.0
396
|
Verified
Feature Not Available
7.8
448
|
Verified
Feature Not Available
7.9
384
|
Verified
Not enough data
8.6
650
|
Verified
10.0
9
|
Verified
9.1
737
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.2
26
Not enough data
7.3
25
Not enough data
7.2
25
Not enough data
7.0
25
Access
10.0
8
|
Verified
8.2
478
|
Verified
Not enough data
8.2
504
10.0
5
|
Verified
8.4
507
|
Verified
Advanced Features
Not enough data
8.6
731
|
Verified
Not enough data
9.0
690
|
Verified
9.7
6
|
Verified
9.1
779
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.0
101
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
9.0
109
|
Verified
Not enough data
8.9
96
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Cradle.io and GoTo Connect are categorized as VoIP Providers
Unique Categories
Cradle.io has no unique categories
Reviews
Reviewers' Company Size
Cradle.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
27.3%
Information Technology and Services
18.2%
Airlines/Aviation
18.2%
Hospitality
9.1%
Financial Services
9.1%
Other
18.2%
Information Technology and Services
8.5%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Alternatives
Discussions
Cradle.io has no discussions with answers
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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