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Compare Coveo, Inbenta, Swiftype Site Search, and Vision Helpdesk

Pricing

 
Coveo for Salesforce
Contact us
Standard
$79
per month
Starter Help Desk
$12
per staff per mo billed annually
 
Coveo for Sitecore
Contact us
Pro
$199
per month
Pro Help Desk Software
$20
per staff per mo billed annually
 
Enterprise
Contact Vendor
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Coveo
Coveo for Salesforce
Contact us
Coveo for Sitecore
Contact us
Free Trial
Inbenta
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.8
8.2
8.7
9.3
Ease of Use
Ease of Use
7.9
8.5
8.7
9.0
Ease of Setup
Ease of Setup
6.4
9.1
8.6
8.8
Ease of Admin
Ease of Admin
8.1
8.3
9.0
9.2
Quality of Support
Quality of Support
8.3
9.4
9.0
9.6
Ease of Doing Business With
Ease of Doing Business With
7.7
9.8
9.2
9.6
Product Direction (% positive)
Product Direction (% positive)
5.1
9.0
8.5
9.5
Meets Requirements
Coveo
7.8
Inbenta
8.2
Swiftype Site Search
8.7
Vision Helpdesk
9.3
Ease of Use
Coveo
7.9
Inbenta
8.5
Swiftype Site Search
8.7
Vision Helpdesk
9.0
Ease of Setup
Coveo
6.4
Inbenta
9.1
Swiftype Site Search
8.6
Vision Helpdesk
8.8
Ease of Admin
Coveo
8.1
Inbenta
8.3
Swiftype Site Search
9.0
Vision Helpdesk
9.2
Quality of Support
Coveo
8.3
Inbenta
9.4
Swiftype Site Search
9.0
Vision Helpdesk
9.6
Ease of Doing Business With
Coveo
7.7
Inbenta
9.8
Swiftype Site Search
9.2
Vision Helpdesk
9.6
Product Direction (% positive)
Coveo
5.1
Inbenta
9.0
Swiftype Site Search
8.5
Vision Helpdesk
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
23.1%
25.0%
34.6%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
50.0%
46.9%
29.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.5%
25.0%
18.5%
8.5%
Coveo
Small-Business
23.1%
Mid-Market
15.4%
Enterprise
61.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Swiftype Site Search
Small-Business
34.6%
Mid-Market
46.9%
Enterprise
18.5%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%

Reviewers' Industry

 
Computer Software
21.1%
Internet
41.7%
Information Technology and Services
11.1%
Non-Profit Organization Management
25.9%
 
Insurance
15.8%
Information Technology and Services
33.3%
Computer Software
11.1%
Internet
13.8%
 
Sports
10.5%
Computer Software
16.7%
Internet
10.2%
Information Technology and Services
12.1%
 
Consumer Electronics
10.5%
Government Administration
8.3%
Higher Education
7.4%
Individual & Family Services
5.2%
 
Non-Profit Organization Management
5.3%
Insurance
5.6%
Education Management
5.2%
 
Other
36.8%
Other
0.0%
Other
54.6%
Other
37.9%
Coveo
Computer Software
21.1%
Insurance
15.8%
Sports
10.5%
Consumer Electronics
10.5%
Non-Profit Organization Management
5.3%
Other
36.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Swiftype Site Search
Information Technology and Services
11.1%
Computer Software
11.1%
Internet
10.2%
Higher Education
7.4%
Insurance
5.6%
Other
54.6%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Sports

That its a good program that my company uses.

Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Aaron H.
Administrator in Executive Office

Had issue that cause it to fail for no reason. Very expensive solution compared to Microsoft and others. Support is poor and generally not helpful when tickets are created. Facet filter development and management is difficult. We have outstanding issues...

Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

G2 User in Medical Devices

Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove...

G2 User

Everything was a bit slow and buggy at times.

 
Coveo
Most Helpful Favorable Review
G2 User in Sports

That its a good program that my company uses.

Most Helpful Critical Review
Aaron H.
Administrator in Executive Office

Had issue that cause it to fail for no reason. Very expensive solution compared to Microsoft and others. Support is poor and generally not helpful when tickets are created. Facet filter development and management is difficult. We have outstanding issues...

Inbenta
Most Helpful Favorable Review
Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
G2 User in Medical Devices

Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

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