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Compare Coveo vs Inbenta
See this
comparison of Coveo vs. Inbenta
based on data from user reviews. Coveo rates 3.8/5 stars with 13 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Coveo for Sitecore
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Coveo for Salesforce
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Free Trial
Free Trial
Coveo
Coveo for Sitecore
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Coveo for Salesforce
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Free Trial
Inbenta
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.8
8.2
Ease of Use
Ease of Use
7.9
8.5
Ease of Setup
Ease of Setup
6.4
9.1
Ease of Admin
Ease of Admin
8.1
8.3
Quality of Support
Quality of Support
8.3
9.4
Ease of Doing Business With
Ease of Doing Business With
7.7
9.8
Product Direction (% positive)
Product Direction (% positive)
5.1
9.0
Meets Requirements
Coveo
7.8
Inbenta
8.2
Ease of Use
Coveo
7.9
Inbenta
8.5
Ease of Setup
Coveo
6.4
Inbenta
9.1
Ease of Admin
Coveo
8.1
Inbenta
8.3
Quality of Support
Coveo
8.3
Inbenta
9.4
Ease of Doing Business With
Coveo
7.7
Inbenta
9.8
Product Direction (% positive)
Coveo
5.1
Inbenta
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
23.1%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.5%
25.0%
Coveo
Small-Business
23.1%
Mid-Market
15.4%
Enterprise
61.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%

Reviewers' Industry

 
Computer Software
21.1%
Internet
41.7%
 
Insurance
15.8%
Information Technology and Services
33.3%
 
Sports
10.5%
Computer Software
16.7%
 
Consumer Electronics
10.5%
Government Administration
8.3%
 
Non-Profit Organization Management
5.3%
 
Other
36.8%
Other
0.0%
Coveo
Computer Software
21.1%
Insurance
15.8%
Sports
10.5%
Consumer Electronics
10.5%
Non-Profit Organization Management
5.3%
Other
36.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Insurance

Right now, I like the customization you can do on the skins side, to almost make it totally different views depending on the audience

Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

 
Coveo
Most Helpful Favorable Review
G2 User in Insurance

Right now, I like the customization you can do on the skins side, to almost make it totally different views depending on the audience

Most Helpful Critical Review
G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

Screenshots

 
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