Coveo for Sitecore
Coveo for Salesforce
|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Non-Profit Organization Management
|Most Helpful Favorable Review|
G2 User in Insurance
Right now, I like the customization you can do on the skins side, to almost make it totally different views depending on the audience
While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.
|Most Helpful Critical Review|
G2 User in Consumer Electronics
It tries too hard. You can probably do without it.
They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...
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