G2 reviewers report that Coveo excels in providing a powerful search capability, particularly with its integration into platforms like Salesforce. Users appreciate how it simplifies article and document searches, enhancing the overall experience for technical support roles.
Users say that iManage Work stands out for its ease of use and intuitive graphical user interface. Many have noted that it keeps document management running smoothly, making it a reliable choice for organizations that prioritize user-friendly design.
Reviewers mention that Coveo's AI-driven insights significantly improve the search experience by personalizing results. This feature is particularly praised for making searches more relevant to individual users, which can greatly enhance customer self-service capabilities.
According to verified reviews, iManage Work has a strong track record as a document management system, with users highlighting its successful transition from on-premises to cloud solutions. This long-standing reliability is a key factor for organizations that have used it for decades.
G2 reviewers note that while both products have similar scores for ease of setup and administration, Coveo's overall user satisfaction is higher. Users appreciate its ability to provide custom results and recommendations, which can streamline workflows and improve productivity.
Users highlight that Coveo's federated search capabilities are particularly impressive, scoring higher than iManage Work in this area. This feature allows users to search across multiple data sources seamlessly, which is a significant advantage for businesses with diverse information needs.
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A search engine for a multi-site, multi-source digital experience.
200K queries per month (upgrades up to 2M available)
Coveo search is a cloud hosted software-as-a- service platform that can provide robust search experiences for most content. Coveo doesn't offer an...Read more
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