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Coveo
Coveo
(144)
4.3 out of 5
Coveo
By Coveo Solutions Inc
Optimized for quick response
Guru
Guru
(2,345)
4.7 out of 5
Guru
By Guru
At a Glance
Coveo
Coveo
Star Rating
(144)4.3 out of 5
Market Segments
Enterprise (52.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 2 pricing plans
Guru
Guru
Star Rating
(2,345)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Guru excels in user experience, with many praising its simple and organized UI that integrates seamlessly into their daily workflows. Users appreciate how the browser extension feels like a native part of their ecosystem, making it easy to access information quickly.
  • According to verified reviews, Coveo offers impressive search capabilities, particularly for article and document searches. Users highlight its ability to enhance customer self-service through custom results and recommendations, which significantly improves the overall search experience.
  • Users say that Guru's implementation process is straightforward and efficient, allowing teams to get up and running quickly. Reviewers specifically mention the step-by-step guidance provided during setup, which helps minimize onboarding time.
  • Reviewers mention that while Coveo provides powerful search functionality, some users have encountered challenges with configuration, indicating that it may not always align perfectly with specific workflow needs. However, its AI-driven insights are noted as a strong point for understanding user behavior.
  • G2 reviewers highlight Guru's exceptional customer support, noting that the team is responsive and effective in addressing queries. Users appreciate the chat feature that helps provide immediate answers, enhancing the overall support experience.
  • According to recent feedback, Coveo's strength lies in its ability to provide personalized search experiences, with users noting that it combines powerful search capabilities with intuitive and relevant results. This focus on personalization helps businesses better meet their customers' needs.
Pricing
Entry-Level Pricing
Coveo
Pro
Contact Us
Browse all 2 pricing plans
Guru
Free trial
Free Trial
1 User Per Month
Browse all 3 pricing plans
Free Trial
Coveo
Free Trial is available
Guru
Free Trial is available
Ratings
Meets Requirements
8.5
121
9.2
1,930
Ease of Use
8.0
126
9.2
1,952
Ease of Setup
7.6
80
9.3
968
Ease of Admin
8.1
67
9.0
474
Quality of Support
8.8
119
9.3
1,528
Has the product been a good partner in doing business?
8.8
67
9.4
427
Product Direction (% positive)
8.4
122
9.2
1,828
Features by Category
Insight EnginesHide 11 FeaturesShow 11 Features
Not enough data
9.2
128
Content Management
Not enough data
9.3
121
Not enough data
9.2
118
Not enough data
9.3
120
Content Discovery
Not enough data
9.3
120
Not enough data
9.3
120
Not enough data
9.2
119
Not enough data
8.9
109
Not enough data
9.3
108
Not enough data
9.1
110
Generative AI
Not enough data
9.3
80
Not enough data
9.3
81
E-Commerce PersonalizationHide 23 FeaturesShow 23 Features
8.5
20
Not enough data
Visitor Behavior
8.3
17
|
Verified
Not enough data
8.9
18
|
Verified
Not enough data
8.5
14
Not enough data
Templates
8.1
16
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Personalization
7.9
18
|
Verified
Not enough data
8.6
16
|
Verified
Not enough data
8.4
15
Not enough data
9.0
10
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.6
16
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
8.5
16
|
Verified
Not enough data
Multichannel
8.6
18
|
Verified
Not enough data
9.0
10
Not enough data
8.2
17
|
Verified
Not enough data
Administration
Feature Not Available
Not enough data
7.3
17
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
9.2
901
Administration
Not enough data
9.2
681
Not enough data
9.2
678
Not enough data
9.1
672
Knowledge Management
Not enough data
9.6
804
Not enough data
9.2
745
Not enough data
9.2
704
Compliance
Not enough data
9.1
699
Not enough data
9.1
667
Not enough data
9.2
660
Not enough data
9.1
639
Customer Support
Not enough data
9.2
773
Not enough data
9.2
731
Not enough data
9.0
652
Data Security
Not enough data
9.2
638
Not enough data
9.2
636
Not enough data
9.3
660
Not enough data
9.1
639
Administration
Not enough data
9.2
690
Not enough data
9.3
712
Not enough data
9.4
781
Generative AI
Not enough data
9.0
496
Personalization EnginesHide 16 FeaturesShow 16 Features
8.1
14
Not enough data
Segmentation
8.2
13
Not enough data
8.1
12
Not enough data
Targeting
8.3
12
Not enough data
8.3
10
Not enough data
Triggered Content
8.5
12
Not enough data
7.4
9
Not enough data
7.8
13
Not enough data
Personalized Content
7.6
13
Not enough data
6.9
8
Not enough data
8.6
13
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
E-MerchandisingHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Merchandising
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge BaseHide 18 FeaturesShow 18 Features
Not enough data
9.0
853
Knowledge Pages
Not enough data
9.0
691
Not enough data
9.1
646
Not enough data
9.0
693
Not enough data
8.8
593
Not enough data
8.9
557
Not enough data
9.0
568
Knowledge Dissemination
Not enough data
8.9
672
Not enough data
9.0
674
Not enough data
9.5
753
Not enough data
9.1
724
Not enough data
9.1
591
Not enough data
9.2
591
Not enough data
9.3
587
Not enough data
9.0
557
Not enough data
9.1
572
Agentic AI - Knowledge Base
Not enough data
8.7
103
Not enough data
9.0
107
Not enough data
8.8
104
Enterprise Search SoftwareHide 30 FeaturesShow 30 Features
8.3
48
9.1
116
Compatibility
9.0
45
9.3
107
8.6
44
8.9
99
8.4
43
8.9
95
Agentic AI - Enterprise Search Software
Not enough data
8.6
53
Not enough data
8.7
44
7.3
5
8.9
49
7.3
5
8.8
44
7.0
5
9.0
50
Not enough data
8.7
44
Search Queries
8.5
44
9.1
99
8.8
45
9.4
101
8.4
44
9.1
94
8.0
41
9.1
89
8.4
43
9.3
104
AI powered search - Enterprise Search Software
Not enough data
8.5
40
Not enough data
8.4
33
Not enough data
9.5
40
Functionality
8.2
40
8.9
98
8.9
43
9.4
101
8.6
43
9.1
99
Compatibility - Enterprise Search Software
Not enough data
8.9
31
Not enough data
9.5
34
Not enough data
8.7
31
Functionality - Enterprise Search Software
Not enough data
8.9
31
Not enough data
9.6
31
Not enough data
9.2
32
Search Queries - Enterprise Search Software
Not enough data
9.0
32
Not enough data
9.2
34
Not enough data
8.5
35
Not enough data
9.3
32
E-Commerce SearchHide 12 FeaturesShow 12 Features
9.2
23
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
8.8
81
Responses
Not enough data
8.6
61
Not enough data
8.7
68
Not enough data
9.2
73
Automation - AI Agents
Not enough data
8.7
56
Not enough data
8.4
65
Not enough data
8.2
67
Not enough data
8.9
61
Not enough data
9.0
58
Platform
Not enough data
8.7
65
Not enough data
8.8
62
Not enough data
8.6
67
Autonomy - AI Agents
Not enough data
8.9
64
Not enough data
8.9
64
Not enough data
8.7
69
Not enough data
8.9
60
Generative AI
Not enough data
9.0
73
Not enough data
8.9
72
AI Agent BuildersHide 14 FeaturesShow 14 Features
Not enough data
9.2
12
Customization - AI Agent Builders
Not enough data
9.7
11
Not enough data
9.2
8
Not enough data
9.0
5
Functionality - AI Agent Builders
Not enough data
9.3
10
Not enough data
9.2
11
Not enough data
9.7
5
Not enough data
8.3
11
Data and Analytics - AI Agent Builders
Not enough data
9.0
8
Not enough data
9.8
11
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
8.3
9
Not enough data
9.7
5
Not enough data
9.2
8
Not enough data
8.8
10
AI IT AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
PersonalizationHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SAP StoreHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Site Search SoftwareHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Agentic AI - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Experience Management - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Predictive AnalyticsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Statistical Tool
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Decision Making
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Coveo
Coveo
Guru
Guru
Coveo and Guru are categorized as Insight Engines and Enterprise Search Software
Unique Categories
Coveo
Guru
Reviews
Reviewers' Company Size
Coveo
Coveo
Small-Business(50 or fewer emp.)
11.8%
Mid-Market(51-1000 emp.)
36.1%
Enterprise(> 1000 emp.)
52.1%
Guru
Guru
Small-Business(50 or fewer emp.)
13.9%
Mid-Market(51-1000 emp.)
57.6%
Enterprise(> 1000 emp.)
28.5%
Reviewers' Industry
Coveo
Coveo
Retail
13.9%
Telecommunications
11.1%
Computer Software
10.4%
Information Technology and Services
9.7%
Financial Services
5.6%
Other
49.3%
Guru
Guru
Computer Software
14.9%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.8%
Other
53.0%
Alternatives
Coveo
Coveo Alternatives
Bloomreach
Bloomreach
Add Bloomreach
Yext
Yext
Add Yext
Algolia
Algolia
Add Algolia
Lucidworks Fusion
Lucidworks Fusion
Add Lucidworks Fusion
Guru
Guru Alternatives
Bloomfire
Bloomfire
Add Bloomfire
ClickUp
ClickUp
Add ClickUp
Notion
Notion
Add Notion
Document360
Document360
Add Document360
Discussions
Coveo
Coveo Discussions
How does Coveo search work?
1 Comment
RW
Coveo search is a cloud hosted software-as-a- service platform that can provide robust search experiences for most content. Coveo doesn't offer an...Read more
Monty the Mongoose crying
Coveo has no more discussions with answers
See all discussions
Guru
Guru Discussions
Do we have any mobile app for Guru?
3 Comments
David F.
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
Chris A.
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
See all discussions
Ask Coveo a QuestionContact Coveo

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Add Product
Coveo
Coveo
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Guru
Guru