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Compare Coveo and FactFinder 
Featured Products
At a Glance
Market Segments
Enterprise (52.1% of reviews)
Mid-Market (43.8% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Coveo
Star Rating
(144)4.3 out of 5
Market Segments
Enterprise (52.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 2 pricing plansFactFinder
Star Rating
(16)4.4 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about FactFinderCoveo vs FactFinder
When assessing the two solutions, reviewers found FactFinder easier to use. However, Coveo is easier to set up and administer. Reviewers also preferred doing business with Coveo overall.
- Coveo and FactFinder both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that FactFinder is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of FactFinder over Coveo.
Pricing
Entry-Level Pricing
Coveo
Pro
Contact Us
A search engine for a multi-site, multi-source digital experience.
- 200K queries per month (upgrades up to 2M available)
- 3 Cloud connectors
- Model testing & configuration
FactFinder
FactFinder Next Generation
Contact Us
Pricing is based upon the FactFinder modules you choose to power your online shop along with the number of monthly search queries and channels needed.
- Search & Navigation
- Product Ranking
- Analytics
Free Trial
Coveo
Free Trial is available
FactFinder
Free Trial is available
Ratings
Meets Requirements
8.5
121
8.5
13
Ease of Use
8.0
126
8.2
13
Ease of Setup
7.6
80
6.3
9
Ease of Admin
8.1
67
7.8
10
Quality of Support
8.8
119
9.2
13
Has the product been a good partner in doing business?
8.8
67
8.7
10
Product Direction (% positive)
8.4
122
8.9
11
Features by Category
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
8.3
17
|
Verified
Not enough data
8.9
18
|
Verified
Not enough data
8.5
14
Not enough data
Templates
8.1
16
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Personalization
7.9
18
|
Verified
Not enough data
8.6
16
|
Verified
Not enough data
8.4
15
Not enough data
9.0
10
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.6
16
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
8.5
16
|
Verified
Not enough data
Multichannel
8.6
18
|
Verified
Not enough data
9.0
10
Not enough data
8.2
17
|
Verified
Not enough data
Administration
Feature Not Available
Not enough data
7.3
17
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
8.2
13
Not enough data
8.1
12
Not enough data
Targeting
8.3
12
Not enough data
8.3
10
Not enough data
Triggered Content
8.5
12
Not enough data
7.4
9
Not enough data
7.8
13
Not enough data
Personalized Content
7.6
13
Not enough data
6.9
8
Not enough data
8.6
13
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Merchandising
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
9.0
45
Not enough data
8.6
44
Not enough data
8.4
43
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Search Queries
8.5
44
Not enough data
8.8
45
Not enough data
8.4
44
Not enough data
8.0
41
Not enough data
8.4
43
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.2
40
Not enough data
8.9
43
Not enough data
8.6
43
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Setup
9.2
22
8.3
7
9.3
23
8.6
7
9.3
22
8.8
7
8.9
19
8.6
7
Product Discovery
9.2
22
7.3
5
9.0
20
8.6
6
9.1
21
Not enough data
9.4
22
9.3
7
9.2
22
9.2
6
Integration
8.8
20
8.9
6
9.1
18
Not enough data
9.3
19
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Experience Management - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Site Search
Not enough data
Not enough data
Not enough data
Not enough data
Statistical Tool
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Decision Making
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Coveo and FactFinder are categorized as E-Commerce Search and SAP Store
Unique Categories
FactFinder has no unique categories
Reviews
Reviewers' Company Size
Coveo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FactFinder
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
13.9%
Telecommunications
11.1%
Computer Software
10.4%
Information Technology and Services
9.7%
Financial Services
5.6%
Other
49.3%
Retail
31.3%
Wholesale
25.0%
Business Supplies and Equipment
12.5%
Marketing and Advertising
6.3%
Industrial Automation
6.3%
Other
18.8%
Discussions
How does Coveo search work?
1 Comment
RW
Coveo search is a cloud hosted software-as-a- service platform that can provide robust search experiences for most content. Coveo doesn't offer an...Read more
Coveo has no more discussions with answers
FactFinder has no discussions with answers
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