G2 reviewers report that Smokeball excels in user-friendliness, with many users highlighting its intuitive interface that allows for quick access to case information. This ease of use is a significant time-saver for staff, as they can efficiently create and manage documents without unnecessary hurdles.
Users say that CosmoLex provides excellent customer support, with many praising the responsiveness and helpfulness of the support team. Reviewers have noted that this level of support is a standout feature compared to other legal accounting software, making it a reliable choice for those who prioritize assistance.
According to verified reviews, Smokeball's setup process is straightforward, with users appreciating how easy it is to learn the software. This smooth onboarding experience is often mentioned as a key advantage, allowing firms to get up and running quickly without extensive training.
Reviewers mention that while CosmoLex is effective for billing and time tracking, some users find it challenging to customize the software to fit their specific workflows. This can lead to frustration for those who require more tailored solutions for their practice.
G2 reviewers highlight that Smokeball's document management capabilities are particularly strong, with features that allow users to preload client details when drafting legal documents. This functionality not only saves time but also reduces the risk of errors, making it a favorite among users who handle a high volume of documentation.
Users report that while CosmoLex is a solid tool for accounting, it may not meet all the needs of larger firms or those with more complex requirements. Some users have expressed a desire for more advanced features that could enhance their overall experience and efficiency.
Why can't there be in the mobile app a sync feature that pulls in all your client calls automatically and the time spent on the call? I am frustrated with...Read more
Will you consider implementing different Role Creation and Permissions to timekeepers and responsible attorneys
1 Comment
GB
Yes, that is a feature that I have requested several times, and have not been implemented. Read more
Can I add 2 clients to 1 matter?
1 Comment
ML
I do. I just put the client as "Joe Smith and Jane Doe" and then the matter associated with it. Read more
Smokeball is a hybrid-cloud software, which means you get the benefits of the cloud for unlimited storage purposes but also have access to the software and...Read more
Is there free training and online courses to help learn the software?
2 Comments
Official Response from Smokeball
Smokeball provides a holistic and award-winning onboarding and training program to make sure you are utilizing the software to its full potential. Receive...Read more
What does smoke ball do?
1 Comment
MG
Smokeball includes the features you expect from a practice management system: Matter and contact management, calendar management, and billing. It also...Read more
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