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At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
Starting at $9.00 Per Month
Free
Copper
Star Rating
(1,151)4.5 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 Per Month
Free Trial is available
Browse all 4 pricing plansReply
Star Rating
(1,520)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Copper excels in its seamless integration with Google Workspace, making it particularly user-friendly for those already using Gmail and Calendar. Users appreciate how it allows them to manage contacts and view activity without leaving their inbox, which enhances their daily workflow.
- Users say that Reply stands out for its robust automation and analysis capabilities. Reviewers highlight features like the ability to track replies within email campaigns, which helps streamline communication and improve response rates, making it a strong choice for those focused on email marketing.
- According to verified reviews, Copper has received praise for its intuitive user interface, with many users noting that they didn't have to learn a new tool due to its smooth integration with existing tools. This ease of use is a significant advantage for small businesses looking to minimize training time.
- Reviewers mention that Reply's customer service is a notable strength, with many users appreciating the in-depth training courses and the availability of support when issues arise. This level of support can be crucial for teams that require assistance during implementation and ongoing use.
- G2 reviewers indicate that while Copper has a slightly higher ease of use rating, Reply's overall satisfaction scores are bolstered by its strong support and training resources. This suggests that users may find Reply easier to adopt in the long run, especially if they need more guidance.
- Users report that both products cater well to small businesses, but Copper's higher quality of support ratings suggest that users may feel more supported in their day-to-day operations. This can be a deciding factor for businesses that prioritize responsive customer service.
Pricing
Entry-Level Pricing
Copper
Copper Starter Edition - Annual
Starting at $9.00
Per Month
Get started on the Google Workspace CRM with essential relationship management tools + Zapier.
- 1,000 contact limit
- Google Workspace integration
- Activity feed
Reply
Free
Free
Discover Reply.io and take it for a spin
- AI Sequence generator
- 200 B2B data search credits
- Jason AI
Free Trial
Copper
Free Trial is available
Reply
Free Trial is available
Ratings
Meets Requirements
8.7
923
9.0
1,150
Ease of Use
9.1
934
8.9
1,177
Ease of Setup
8.7
438
8.7
585
Ease of Admin
8.9
417
8.8
424
Quality of Support
8.6
855
9.3
1,139
Has the product been a good partner in doing business?
9.0
412
9.2
424
Product Direction (% positive)
9.0
865
9.1
1,087
Features by Category
Sales Force Automation
8.9
652
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
656
|
Verified
Not enough data
8.4
655
|
Verified
Not enough data
7.6
354
|
Verified
Not enough data
8.8
531
|
Verified
Not enough data
7.9
338
Not enough data
7.6
311
Not enough data
8.3
404
Not enough data
Marketing Automation
7.9
434
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
593
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Support
8.2
389
Not enough data
8.0
398
Not enough data
8.2
453
Not enough data
7.8
316
Not enough data
8.0
352
Not enough data
Reporting & Analytics
8.1
561
|
Verified
Not enough data
8.3
637
|
Verified
Not enough data
8.1
473
|
Verified
Not enough data
Mobile & Social
8.1
349
|
Verified
Not enough data
8.1
335
|
Verified
Not enough data
8.4
471
|
Verified
Not enough data
Platform
8.3
319
|
Verified
Not enough data
8.4
315
|
Verified
Not enough data
8.6
330
|
Verified
Not enough data
8.0
197
|
Verified
Not enough data
7.7
157
Not enough data
7.7
226
Not enough data
8.7
328
|
Verified
Not enough data
7.8
193
Not enough data
Integration
8.6
303
|
Verified
Not enough data
8.2
252
|
Verified
Not enough data
7.9
238
|
Verified
Not enough data
Generative AI
6.5
32
Not enough data
Agentic AI - CRM
8.5
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
Data Availability
Not enough data
8.2
60
Not enough data
8.1
61
Not enough data
7.9
56
Not enough data
7.6
27
Data Accuracy
Not enough data
8.2
57
Not enough data
8.3
55
Not enough data
8.3
27
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.8
60
Not enough data
9.1
63
Not enough data
9.2
64
Not enough data
9.3
64
Not enough data
8.4
58
Not enough data
8.6
60
Features
Not enough data
8.7
58
Not enough data
8.9
59
Not enough data
8.5
56
Not enough data
8.9
55
Not enough data
8.9
59
Not enough data
8.1
53
Not enough data
8.5
52
Not enough data
9.2
55
Not enough data
9.4
56
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.1
73
Not enough data
8.3
69
Not enough data
9.4
69
Not enough data
8.5
66
Organization
Not enough data
8.4
67
Not enough data
8.8
68
Not enough data
8.7
68
Performance Analysis
Not enough data
8.3
67
Not enough data
8.8
71
Sales Analysis
Not enough data
7.8
65
Not enough data
8.0
65
Generative AI
Not enough data
8.5
42
Not enough data
8.0
41
Agentic AI - AI Sales Assistant
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Integrated Workflows
Not enough data
8.0
436
|
Verified
Not enough data
9.2
589
|
Verified
Not enough data
7.4
305
|
Verified
Not enough data
8.3
385
|
Verified
Not enough data
8.0
410
|
Verified
Not enough data
7.9
279
Not enough data
8.0
274
Repeatability and Reportability
Not enough data
8.2
396
|
Verified
Not enough data
8.5
454
|
Verified
Not enough data
8.5
454
|
Verified
Not enough data
8.0
373
Not enough data
7.2
258
AI and Automation
Not enough data
8.0
280
Not enough data
7.8
275
Not enough data
8.4
303
Not enough data
7.5
258
Not enough data
7.9
272
Generative AI
Not enough data
8.1
153
Agentic AI - Sales Engagement
Not enough data
6.9
42
Not enough data
6.5
42
Not enough data
6.8
42
Not enough data
6.7
41
Not enough data
6.6
41
Not enough data
6.6
40
Not enough data
6.6
40
Lead Intelligence
Not enough data
8.9
87
Not enough data
8.7
87
Not enough data
8.5
87
Not enough data
8.6
86
Not enough data
8.3
86
Agentic AI - Lead Intelligence
Not enough data
8.7
9
Customization
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.0
5
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Incentives
Feature Not Available
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Personalization
Feature Not Available
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Administrative
8.0
5
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
Agentic AI - Email Tracking
Not enough data
6.4
26
Not enough data
7.0
27
Not enough data
7.0
26
Not enough data
6.7
26
Not enough data
6.5
26
Not enough data
6.7
26
Not enough data
6.4
26
Analytics
Not enough data
8.6
669
Not enough data
8.2
484
Feature Not Available
8.1
448
Customizations
Not enough data
8.7
567
Not enough data
9.0
660
Not enough data
8.4
567
Not enough data
8.5
543
Not enough data
8.6
599
Generative AI
Not enough data
7.9
145
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictive Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Sales Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.0
58
|
Verified
Not enough data
8.2
61
|
Verified
Not enough data
7.9
61
|
Verified
Not enough data
8.4
59
Not enough data
6.4
6
Contacts
Not enough data
8.9
83
|
Verified
Not enough data
8.6
64
|
Verified
Not enough data
8.4
72
|
Verified
Insights
Not enough data
8.6
69
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
8.0
54
|
Verified
Not enough data
9.0
85
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
6.0
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Copper and Reply are categorized as Email Tracking
Unique Categories
Copper is categorized as CRM, Online Form Builder, Sales Analytics, Sales Performance Management, and Google Workspace for Sales
Reply is categorized as Sales Engagement, SAP Store, AI Sales Assistant, Outbound Call Tracking, Lead Intelligence, Sales Intelligence, and AI SDRs
Reviews
Reviewers' Company Size
Copper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.7%
Information Technology and Services
8.3%
Computer Software
7.8%
Real Estate
6.9%
Financial Services
4.5%
Other
60.7%
Computer Software
18.2%
Marketing and Advertising
16.3%
Information Technology and Services
11.7%
Financial Services
5.6%
Staffing and Recruiting
5.2%
Other
43.0%
Discussions
How seamless is the Gmail/Google Apps integration?
2 Comments
RZ
It will require heavily coding to be able to break a crack in this process while violating the agreement of the software. I have a friend who does this for a...Read more
What is copper CRM?
2 Comments
KG
Gmail-integrated customer relationship management system including pipelines, contact organization, and task management.Read more
What does the Chrome Extension do?
1 Comment
RZ
It will allow you to organize your plug-ins much more easier than ever and you will start loving plug-ins (healthy ones of course) while browsing. They will...Read more
Have you considered implementing the lead scoring and custom size of A/B test group?
2 Comments
TC
......Read more
Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?
2 Comments
OM
Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortlyRead more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 Comments
AD
Extracting emails from LinkedInRead more
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