# Copper vs Dynamics 365 Sales Comparison | | Copper | Dynamics 365 Sales | |---|---|---| | **Star Rating** | 4.5 out of 5 | 3.8 out of 5 | | **Total Reviews** | 1,158 | 1,621 | | **Largest Market Segment** | Small-Business (79.2% of reviews) | Mid-Market (39.5% of reviews) | | **Entry Level Price** | Starting at $9.00 Per Month | $210/month per user | --- ## Top Pros & Cons ### Copper Pros: - Ease of Use (27 reviews) - Gmail Integration (17 reviews) Cons: - Expensive (10 reviews) - Limited Features (10 reviews) ### Dynamics 365 Sales Pros: - Ease of Use (18 reviews) - Integrations (11 reviews) Cons: - Learning Curve (12 reviews) - Complexity (7 reviews) --- ## Ratings Comparison | Rating | Copper | Dynamics 365 Sales | |---|---|---| | **Meets Requirements** | 8.7 (927 reviews) | 8.1 (1293 reviews) | | **Ease of Use** | 9.1 (938 reviews) | 7.4 (1299 reviews) | | **Ease of Setup** | 8.7 (442 reviews) | 7.2 (419 reviews) | | **Ease of Admin** | 8.9 (416 reviews) | 7.6 (385 reviews) | | **Quality of Support** | 8.6 (859 reviews) | 7.5 (1134 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (411 reviews) | 7.8 (380 reviews) | | **Product Direction (% positive)** | 9.0 (869 reviews) | 6.3 (1268 reviews) | --- ## Pricing ### Copper #### Entry-Level Pricing Plan: Copper Starter Edition - Annual Price: Starting at $9.00 Per Month Description: Get started on the Google Workspace CRM with essential relationship management tools + Zapier. Key Features: - 1,000 contact limit - Google Workspace integration - Activity feed [Browse all 4 editions](https://www.g2.com/products/copper/pricing) #### Free Trial Yes ### Dynamics 365 Sales #### Entry-Level Pricing Plan: Dynamics 365 Plan Price: $210 /month per user Description: Get full use of all applications in one comprehensive, cost-efficient option. [Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Copper** | 8.2/10 | 756 | | **Dynamics 365 Sales** | 7.8/10 | 1203 | #### Sales Force Automation | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Contact & Account Management** | 8.9 (655 reviews) ✓ Verified | 8.1 (965 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.9 (678 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 8.8 (658 reviews) ✓ Verified | 7.9 (907 reviews) ✓ Verified | | **Task / Activity Management** | 8.5 (656 reviews) ✓ Verified | 7.8 (972 reviews) ✓ Verified | | **Territory & Quota Management** | 7.6 (352 reviews) ✓ Verified | 7.6 (735 reviews) ✓ Verified | | **Desktop Integration** | 8.8 (534 reviews) ✓ Verified | 7.9 (870 reviews) ✓ Verified | | **Product & Price List Management** | 7.9 (336 reviews) | 7.6 (729 reviews) ✓ Verified | | **Quote & Order Management** | 7.6 (309 reviews) | 7.8 (721 reviews) ✓ Verified | | **Customer Contract Management** | 8.3 (402 reviews) | 8.0 (767 reviews) ✓ Verified | #### Marketing Automation | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Email Marketing** | 7.9 (434 reviews) ✓ Verified | 7.6 (753 reviews) ✓ Verified | | **Campaign Management** | Feature Not Available | 7.5 (731 reviews) ✓ Verified | | **Lead Management** | 8.6 (591 reviews) ✓ Verified | 7.9 (822 reviews) ✓ Verified | | **Marketing ROI Analytics** | Feature Not Available | 7.6 (641 reviews) ✓ Verified | #### Customer Support | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Case Management** | 8.2 (387 reviews) | 8.0 (707 reviews) ✓ Verified | | **Customer Support Portal** | 8.0 (396 reviews) | 7.8 (671 reviews) ✓ Verified | | **Knowledge Base** | 8.2 (451 reviews) | 7.9 (693 reviews) ✓ Verified | | **Call Center Features** | 7.8 (314 reviews) | 7.7 (602 reviews) ✓ Verified | | **Support Analytics** | 8.0 (350 reviews) | 7.9 (629 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Reporting** | 8.1 (561 reviews) ✓ Verified | 7.9 (896 reviews) ✓ Verified | | **Dashboards** | 8.3 (635 reviews) ✓ Verified | 7.9 (945 reviews) ✓ Verified | | **Forecasting** | 8.1 (471 reviews) ✓ Verified | 7.7 (783 reviews) ✓ Verified | #### Mobile & Social | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Social Collaboration Features** | 8.2 (347 reviews) ✓ Verified | 7.5 (555 reviews) ✓ Verified | | **Social Network Integration** | 8.1 (333 reviews) ✓ Verified | 7.6 (549 reviews) ✓ Verified | | **Mobile User Support** | 8.4 (469 reviews) ✓ Verified | 7.4 (620 reviews) ✓ Verified | #### Platform | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Customization** | 8.3 (321 reviews) ✓ Verified | 8.1 (293 reviews) ✓ Verified | | **Workflow Capability** | 8.4 (316 reviews) ✓ Verified | 8.1 (309 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.6 (328 reviews) ✓ Verified | 8.2 (302 reviews) ✓ Verified | | **Internationalization** | 8.1 (195 reviews) ✓ Verified | 7.9 (227 reviews) ✓ Verified | | **Sandbox / Test Environments** | 7.7 (155 reviews) | 7.9 (249 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.7 (225 reviews) | 7.8 (277 reviews) ✓ Verified | | **Performance and Reliability** | 8.7 (327 reviews) ✓ Verified | 7.7 (292 reviews) ✓ Verified | | **Output Document Generation** | 7.8 (191 reviews) | 7.8 (254 reviews) ✓ Verified | #### Integration | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Data Import & Export Tools** | 8.6 (301 reviews) ✓ Verified | 7.9 (297 reviews) ✓ Verified | | **Integration APIs** | 8.2 (250 reviews) ✓ Verified | 7.8 (234 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.9 (237 reviews) ✓ Verified | 7.6 (239 reviews) ✓ Verified | #### Generative AI | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **AI Text Generation** | 6.6 (30 reviews) | 7.9 (17 reviews) | #### Agentic AI - CRM | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | 8.3 (9 reviews) | Not enough data | | **Multi-step Planning** | 8.3 (9 reviews) | Not enough data | | **Cross-system Integration** | 8.3 (9 reviews) | 8.1 (8 reviews) | | **Adaptive Learning** | 7.8 (9 reviews) | Not enough data | | **Natural Language Interaction** | 7.8 (9 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (9 reviews) | Not enough data | | **Decision Making** | 8.5 (9 reviews) | Not enough data | ### Online Form Builder | Product | Score | Reviews | |---|---|---| | **Copper** | N/A | N/A | | **Dynamics 365 Sales** | N/A | N/A | #### Customization | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Custom Fields** | Not enough data | Not enough data | | **Conditional Logic** | Feature Not Available | Not enough data | | **Multi-page Forms** | Feature Not Available | Not enough data | | **Design** | Not enough data | Not enough data | #### Additional Functionality | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Embedded Forms** | Not enough data | Not enough data | | **Offline Capability** | Feature Not Available | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Payments** | Feature Not Available | Not enough data | | **Mobile Forms** | Feature Not Available | Not enough data | ### Google Workspace for Sales | Product | Score | Reviews | |---|---|---| | **Copper** | N/A | N/A | | **Dynamics 365 Sales** | N/A | N/A | #### Agentic AI - Google Workspace for Sales | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Copper** | 8.4/10 | 5 | | **Dynamics 365 Sales** | N/A | N/A | #### Agentic AI - Sales Performance Management | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (5 reviews) | Not enough data | | **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | #### Incentives | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Badges** | Feature Not Available | Not enough data | | **Triggers** | 8.3 (5 reviews) | Not enough data | | **Commission Calculator** | 8.7 (5 reviews) | Not enough data | | **Leaderboards** | 8.3 (5 reviews) | Not enough data | #### Personalization | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Profiles** | Feature Not Available | Not enough data | | **Custom Reports** | 8.3 (5 reviews) | Not enough data | | **Dashboards** | 8.3 (5 reviews) | Not enough data | | **Goal Setting** | Feature Not Available | Not enough data | #### Administrative | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Integration** | 8.0 (5 reviews) | Not enough data | | **Employee Structure** | Feature Not Available | Not enough data | | **Behavior Monitoring** | 8.3 (5 reviews) | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Copper** | N/A | N/A | | **Dynamics 365 Sales** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Analytics | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Open Rates** | Not enough data | Not enough data | | **Link Activity** | Not enough data | Not enough data | | **Attachment Activity** | Feature Not Available | Not enough data | #### Customizations | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Email Platform Integration** | Not enough data | Not enough data | | **Email Scheduling** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Email Categorization** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | #### Generative AI | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Copper** | N/A | N/A | | **Dynamics 365 Sales** | 8.5/10 | 22 | #### Agentic AI - Sales Analytics | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Data Sourcing** | Not enough data | 8.7 (21 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.5 (21 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.4 (20 reviews) | | **Interactive Dashboards** | Not enough data | 8.1 (21 reviews) | | **Data Segmentation** | Not enough data | 8.7 (20 reviews) | #### Predictive Analytics | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Lead Scoring** | Not enough data | 8.7 (20 reviews) | | **Opportunity Scoring** | Not enough data | 8.6 (19 reviews) | | **Risk Analysis** | Feature Not Available | 8.3 (19 reviews) | | **Live Forecasting** | Not enough data | 8.3 (19 reviews) | #### Sales Management | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.8 (20 reviews) | | **Sales Gamification** | Not enough data | 8.7 (19 reviews) | | **Account-Based Analytics** | Not enough data | 8.5 (20 reviews) | | **Activity Tracking** | Not enough data | 8.7 (20 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Copper** | N/A | N/A | | **Dynamics 365 Sales** | 8.6/10 | 6 | #### Agentic AI - Sales Coaching | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Training | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Knowledge Base** | Not enough data | 8.9 (6 reviews) | | **Coaching Materials** | Not enough data | 8.6 (6 reviews) | | **Playbook Creation** | Not enough data | 7.5 (6 reviews) | | **Video Record** | Not enough data | 8.6 (6 reviews) | #### Feedback | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **Review** | Not enough data | 8.9 (6 reviews) | | **Scorecard** | Not enough data | 8.9 (6 reviews) | | **Coaching Card** | Not enough data | 8.6 (6 reviews) | | **Leaderboard** | Not enough data | 9.2 (6 reviews) | | **Real-Time Updates** | Not enough data | 8.6 (6 reviews) | | **Notifications** | Not enough data | 8.6 (6 reviews) | | **Competition** | Not enough data | 8.6 (6 reviews) | #### Generative AI | Feature | Copper | Dynamics 365 Sales | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) **Unique to Copper (4):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales) **Unique to Dynamics 365 Sales (1):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) --- ## Reviewer Demographics ### By Company Size | Segment | Copper | Dynamics 365 Sales | |---|---|---| | **Small-Business** | 79.2% | 31.1% | | **Mid-Market** | 17.3% | 39.5% | | **Enterprise** | 3.6% | 29.5% | ### By Industry #### Copper - **Marketing and Advertising:** 11.7% - **Information Technology and Services:** 8.4% - **Computer Software:** 7.7% - **Real Estate:** 6.9% - **Financial Services:** 4.5% - **Construction:** 3.2% - **Internet:** 2.9% - **Management Consulting:** 2.9% - **Education Management:** 2.0% - **Non-Profit Organization Management:** 1.7% - **Other:** 48.2% #### Dynamics 365 Sales - **Information Technology and Services:** 12.7% - **Computer Software:** 8.3% - **Retail:** 3.9% - **Marketing and Advertising:** 3.9% - **Financial Services:** 3.9% - **Accounting:** 2.8% - **Education Management:** 2.3% - **Non-Profit Organization Management:** 2.3% - **Insurance:** 2.3% - **Real Estate:** 2.3% - **Other:** 55.2% --- ## Alternatives ### Alternatives to Copper - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1439 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3086 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25845 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13860 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews) - [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews) ### Alternatives to Dynamics 365 Sales - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25845 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14704 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13860 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3086 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1439 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1001 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews) --- ## Top Discussions ### Copper - Title: [What is copper CRM?](https://www.g2.com/discussions/what-is-copper-crm) — 2 comments > **Top comment:** "Contact relationship management" - Title: [How seamless is the Gmail/Google Apps integration?](https://www.g2.com/discussions/how-seamless-is-the-gmail-google-apps-integration) — 2 comments, 1 upvote > **Top comment:** "ProsperWorks is built in and around Google Apps. It tightly integrates with Gmail, Calendar and Google Drive, minimizing the amount of data entry and..." - Title: [What is copper app?](https://www.g2.com/discussions/what-is-copper-app) — 1 comment > **Top comment:** "It is a CRM that works with Google Workspaces. It tracks sales, leads in your pipeline, tasks with your clients/projects, and you can email/set up..." - Title: [How is copper used in CRM?](https://www.g2.com/discussions/how-is-copper-used-in-crm) — 1 comment > **Top comment:** "Yea " - Title: [Whats the easiest way to save my notes](https://www.g2.com/discussions/whats-the-easiest-way-to-save-my-notes) — 1 comment, 1 upvote > **Top comment:** "Don't bother using Copper. Their customer support is horrible!" ### Dynamics 365 Sales - Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..." - Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..." - Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales: Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..." - Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel. ..." - Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment > **Top comment:** "1. In-store and Online Sales. 2.Inventory Management. 3.Customer Engagement. 4.Omnichannel Capabilities. 5.Payment Processing. 6.Reporting and Analytics." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/copper-vs-dynamics-365-sales)