# Best Conversation Intelligence Software *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call. Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts. In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations. Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making. [Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily. To qualify for inclusion in the Conversation Intelligence category, a product must: - Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams - Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns - Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities - Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction ## How Many Conversation Intelligence Software Products Does G2 Track? **Total Products under this Category:** 185 ### Category Stats (May 2026) - **Average Rating**: 4.64/5 - **New Reviews This Quarter**: 534 - **Buyer Segments**: Mid-Market 46% │ Small-Business 42% │ Enterprise 12% - **Top Trending Product**: Read AI (+0.014) *Last updated: May 18, 2026* ## How Does G2 Rank Conversation Intelligence Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 117,400+ Authentic Reviews - 185+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Conversation Intelligence Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5.0 (6,463 reviews) | Revenue intelligence with deal-pattern coaching | "[Reliable Call Transcripts That Make Follow-Ups Faster and More Consistent](https://www.g2.com/survey_responses/gong-review-12853224)" | | 2 | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5.0 (6,798 reviews) | AI meeting summaries with frictionless capture | "[Fathom has helped to reduce my notetaking by so much.](https://www.g2.com/survey_responses/fathom-review-12509285)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,600 reviews) | Conversation intelligence inside CRM workflows | "[Agentforce Sales: Proactive, Context-Aware Automation with Strong Security and Easy Setup](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12803655)" | | 4 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,195 reviews) | Conversation logging tied to native CRM | "[All-in-One, Intuitive Sales Platform with Powerful Automation and Integrations](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12801170)" | | 5 | [Substrata](https://www.g2.com/products/substrata-substrata/reviews) | 4.9/5.0 (1,094 reviews) | Behavioral signal analysis for deal dynamics | "[Intuitive Content Library with Effortless Drag-and-Drop Organization](https://www.g2.com/survey_responses/substrata-review-12619141)" | | 6 | [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) | 4.5/5.0 (2,897 reviews) | Conversation intelligence inside the ZoomInfo platform | "[Effortless Meeting Summaries and Seamless Integration](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-12098906)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,424 reviews) | Contact-center CXA with conversation intelligence | "[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)" | | 8 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,440 reviews) | Agent workspace for intelligent outbound | "[Streamlined Calling with Powerful Contact Enrichment](https://www.g2.com/survey_responses/nooks-review-12757886)" | | 9 | [Otter.ai](https://www.g2.com/products/otter-ai/reviews) | 4.4/5.0 (485 reviews) | Lightweight meeting transcription with broad integrations | "[Otter Makes Meeting Summaries and Key Highlights Effortless](https://www.g2.com/survey_responses/otter-ai-review-12340187)" | | 10 | [Balto](https://www.g2.com/products/balto/reviews) | 4.8/5.0 (576 reviews) | Real-time agent assist for contact centers | "[Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching](https://www.g2.com/survey_responses/balto-review-12794530)" | ## Which Conversation Intelligence Software Is Best for Your Use Case? - **Leader:** [Gong](https://www.g2.com/products/gong/reviews) - **Highest Performer:** [Spiky](https://www.g2.com/products/spiky/reviews) - **Easiest to Use:** [Balto](https://www.g2.com/products/balto/reviews) - **Top Trending:** [Nooks](https://www.g2.com/products/nooks/reviews) - **Best Free Software:** [Fathom](https://www.g2.com/products/fathom-video/reviews) ## Which Type of Conversation Intelligence Software Tools Are You Looking For? - [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) *(current)* - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- **Sponsored** ### Fathom Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1567&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence&secure%5Btoken%5D=e277fe520db365336df408e67d3590bc7b6ef93c7b8b508be1c76ddc785172ac&secure%5Burl%5D=https%3A%2F%2Ffathom.video%2Fpricing&secure%5Burl_type%5D=paid_promos) --- ## Buyer Guide: Key Questions for Choosing Conversation Intelligence Software Software ### What does conversation intelligence software do? I describe conversation intelligence software as systems that record, transcribe, and analyze customer conversations to extract patterns and actions. They sit on top of voice and video calls, capturing every meeting and turning unstructured dialogue into searchable transcripts, summaries, action items, and coaching signals. From what I see across reviewer accounts, these tools have shifted from simple recording utilities to coaching platforms that teach teams what wins deals and what loses them. ### Why do businesses use conversation intelligence software? When I reviewed reviewer feedback in this category, the recurring problem was that the most valuable knowledge in a sales or customer-facing organization lived inside calls that nobody had time to revisit. Without conversation intelligence, deal patterns, objections, and customer language disappear after every conversation. From the patterns I evaluated, the recurring benefits include: - Reviewers describe automatic recaps with action items as the feature that saves the most time, replacing fifteen minutes of CRM updates after every call. - Many appreciate talk-time and speaker contribution analytics because they make coaching specific instead of subjective. - Users mention deal-pattern detection, where the platform highlights what winning calls do differently from losing ones. - Several point to the value of voice-of-customer search, where marketing and product teams replay how prospects describe pain in their own words. ### Who uses conversation intelligence software primarily? After analyzing reviewer profiles, I noticed the audience extends past sales: - **Account executives** use recordings to revisit objections and prepare for the next conversation. - **Sales managers and enablement leads** use call libraries to coach reps with real examples instead of role-play scripts. - **Product and marketing teams** extract customer language, objections, and feature requests directly from calls. - **Customer success teams** capture meeting notes, action items, and risk signals from client check-ins. ### What types of conversation intelligence software should I consider? I've categorized the tools reviewers talk about into a few core patterns: - **Coaching-focused platforms** centered on deal patterns, talk ratios, and team libraries for sales enablement. - **Meeting summary tools** optimized for fast recaps, action items, and CRM logging across any call type. - **Multi-channel call tracking** that ties phone calls back to marketing campaigns and ad sources. - **Roleplay and practice platforms** where reps drill objection handling against AI before live calls. Your right fit depends on whether you want a coaching system, a notetaker, an attribution tool, or a practice environment. ### What are the core features to look for in conversation intelligence software? From the review patterns I evaluated, the strongest platforms tend to include: - Accurate transcription that handles accents, audio noise, and overlapping speakers. - Automatic summaries with action items and timestamps for key moments. - Talk-ratio and speaker analytics that surface coachable behaviors. - Searchable libraries with tags and topic clustering across all recorded calls. - CRM auto-population of notes, next steps, and attendees. - Privacy controls and consent handling that meet recording regulations. ### What trends are shaping conversation intelligence software right now? Based on my recent deep dive into reviewer discussions, I see several key developments reshaping the conversation intelligence space: - **AI summaries** have become accurate enough that reviewers describe trusting them as primary CRM notes without manual editing. - **Botless capture** is replacing the notetaker-as-extra-attendee experience, addressing the awkwardness reviewers describe in client meetings. - **Live coaching during calls** is appearing in newer products, with real-time transcripts and prompts shown to reps mid-conversation. - **Roleplay and practice agents** are emerging so reps can drill objections against AI before they ever talk to a prospect. - **Voice-of-customer pipelines** are flowing into product and marketing systems, not just sales coaching. ### How should I choose conversation intelligence software? For me, the strongest conversation intelligence tools are the ones that capture every relevant call, summarize them accurately, and surface the patterns that change behavior. When transcription, coaching, and CRM logging work together, conversation data stops being a passive archive and starts driving decisions. --- ## What Are the Top-Rated Conversation Intelligence Software Products in 2026? ### 1. [Gong](https://www.g2.com/products/gong/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,463 **Why buyers love it?:** Looking at Gong's G2 reviews, I found a coaching engine grounded in every customer call. Users credit AI recaps and talk-ratio analytics as the foundation of repeatable coaching. I noticed a few reviewers note inaccuracies in call feedback. Overall, my take is it fits revenue teams wanting conversation data to drive forecast accuracy. ### What Do G2 Reviewers Say About Gong? *AI-generated summary from verified user reviews* **Pros:** - Users find Gong's AI tools **incredibly helpful** , saving time with call summaries and easy access to communication insights. - Users praise Gong for its **ease of use** , streamlining workflows and enhancing productivity in sales activities. - Users appreciate the **easy call recording and AI note-taking** features, significantly enhancing productivity and collaboration. - Users praise Gong for its **intuitive AI capabilities** that streamline sales processes and enhance productivity significantly. - Users value the **accuracy** of Gong in summarizing discussions and tracking talk time effectively. **Cons:** - Users report **call tracking issues** with Gong, expressing difficulty in accessing and locating past client calls. - Users experience **recording issues** with Gong, including delays and difficulties in accessing past calls and transcripts. - Users report that the **AI inaccuracy** can lead to misunderstandings, affecting their overall experience with Gong. - Users note the **limitations of AI analysis** , citing issues with accuracy and integration affecting overall efficiency. - Users report **accuracy issues** with Gong, especially with audio translation and multiple Salesforce tabs causing confusion. #### What Are Recent G2 Reviews of Gong? **"[Reliable Call Transcripts That Make Follow-Ups Faster and More Consistent](https://www.g2.com/survey_responses/gong-review-12853224)"** **Rating:** 4.0/5.0 stars *— Rebecca E.* [Read full review](https://www.g2.com/survey_responses/gong-review-12853224) --- **"[Super Helpful AI Transcripts and Summaries for Easy Client Sharing](https://www.g2.com/survey_responses/gong-review-12853734)"** **Rating:** 5.0/5.0 stars *— Jai M.* [Read full review](https://www.g2.com/survey_responses/gong-review-12853734) --- #### What Are G2 Users Discussing About Gong? - [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - 2 comments - [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - [What is Gong used for?](https://www.g2.com/discussions/what-is-gong-used-for) ### 2. [Fathom](https://www.g2.com/products/fathom-video/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 6,798 **Why buyers love it?:** When I reviewed Fathom's feedback, it consistently came through as a meeting assistant that captures accurate summaries with minimal setup. Reviewers value the bot-less capture experience. From what I saw, some users mention occasional transcription slips. It seems to be the everyday conversation tool for individual reps and small organizations. ### What Do G2 Reviewers Say About Fathom? *AI-generated summary from verified user reviews* **Pros:** - Users love the **Ask Fathom AI feature** for its ability to enhance personal development and improve meeting productivity. - Users praise Fathom's **exceptional accuracy** in transcripts and meeting summaries, enhancing efficiency in post-meeting tasks. - Users value Fathom for its **excellent note-taking capabilities** , enhancing focus during meetings and organization of discussions. - Users love the **ease of use** of Fathom, finding the interface straightforward and features intuitive for meetings. - Users love how Fathom's **automatic note-taking** enhances productivity and makes referencing easy during meetings. **Cons:** - Users are frustrated with Fathom’s **presence as a meeting participant** , complicating reporting and information tracking. - Users have faced **recording issues** with Fathom, particularly with unexpected recordings and glitches when reinstating them. - Users find the **lack of manual data entry options** frustrating, impacting call attribution and report accuracy. - Users experience **call issues** such as auto-joining and reporting problems, complicating their overall interaction with Fathom. - Users express frustration with **recording limitations** , as meetings often record automatically, complicating their ability to manage data. #### What Are Recent G2 Reviews of Fathom? **"[Indispensable Note-Taking Tool with Seamless Integration and Smart Summaries](https://www.g2.com/survey_responses/fathom-review-12034572)"** **Rating:** 5.0/5.0 stars *— Paul M.* [Read full review](https://www.g2.com/survey_responses/fathom-review-12034572) --- **"[Fathom has helped to reduce my notetaking by so much.](https://www.g2.com/survey_responses/fathom-review-12509285)"** **Rating:** 5.0/5.0 stars *— Courtney B.* [Read full review](https://www.g2.com/survey_responses/fathom-review-12509285) --- ### 3. [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 24,600 **Why buyers love it?:** My analysis of Agentforce Sales' feedback on G2 highlights the automation of repetitive conversation work using AI inside Salesforce. Users credit the platform with surfacing context. However, I found a few reviewers mention setup complexity as a trade-off. It tends to fit Salesforce-anchored sales orgs that want conversation data feeding their CRM. ### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Agentforce Sales, enjoying quick access to all customer information effortlessly. - Users love the **feature-rich capabilities** of Agentforce Sales, enhancing seller productivity and customer engagement. - Users praise **lead management capabilities** of Agentforce Sales, enhancing customer experience and team collaboration. - Users value the **extensive customization options** of Agentforce Sales, tailoring it effectively for unique business needs. - Users value the **extensive customizability** of Agentforce Sales, tailoring it effectively to meet diverse business needs. **Cons:** - Users find the **learning curve steep** due to complex configurations and difficulties in report building for newcomers. - Users find **Salesforce Sales Cloud overly complicated** and time-consuming to set up, especially for smaller teams. - Users find **missing features** like quoting for subscriptions and easy list creation hinder their efficiency in Agentforce Sales. - Users find that **limited features** hinder customization and reporting, requiring time and expertise for effective setup. - Users find the **pricing model prohibitive** , especially for smaller companies, affecting affordability and value perception. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **"[Agentforce Sales: All-in-One CRM, Automation, and AI That Boosts Sales Efficiency](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12829240)"** **Rating:** 5.0/5.0 stars *— Karthik K.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12829240) --- **"[Agentforce Sales: Proactive, Context-Aware Automation with Strong Security and Easy Setup](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12803655)"** **Rating:** 5.0/5.0 stars *— Hasim M.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12803655) --- #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments - [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments ### 4. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 13,195 **Why buyers love it?:** Based on my analysis of HubSpot Sales Hub's G2 user sentiment, it emphasizes how conversations and deals stay connected. Reviewers value the intuitive navigation. I noted some users mention AI features feel earlier-stage. In my opinion, it's a strong fit for teams already running on HubSpot wanting call logging next to their CRM. ### What Do G2 Reviewers Say About HubSpot Sales Hub? *AI-generated summary from verified user reviews* **Pros:** - Users find HubSpot Sales Hub **easy to use** , with great tools that simplify customer management and support. - Users value the **user-friendly automation features** of HubSpot Sales Hub, enhancing efficiency and streamlining sales processes. - Users admire the **helpful product support** from HubSpot Sales Hub, enhancing their overall experience and productivity. - Users value the **intuitive lead management** of HubSpot Sales Hub, which streamlines lead tracking and workflow automation. - Users value the **intuitive design** of HubSpot Sales Hub, making it easy to navigate and manage sales information. **Cons:** - Users find the **missing features** in HubSpot Sales Hub limit its effectiveness and ease of use. - Users find the **limited features** of HubSpot Sales Hub frustrating, with basic functionalities and complicated forecasts. - Users find the **learning curve steep** with HubSpot Sales Hub, particularly due to its complex features and UI. - Users find HubSpot Sales Hub to be **expensive** , especially when scaling or needing advanced features. - Users find the **limited customization** of HubSpot Sales Hub restricts their ability to tailor the tool to specific needs. #### Key Features - Performance and Reliability - Quote & Order Management - Campaign Management - Call Center Features - Data Import & Export Tools #### What Are Recent G2 Reviews of HubSpot Sales Hub? **"[All-in-One Client Lifecycle Management in HubSpot Sales Hub](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12836425)"** **Rating:** 5.0/5.0 stars *— Margarita C.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12836425) --- **"[All-in-One, Intuitive Sales Platform with Powerful Automation and Integrations](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12801170)"** **Rating:** 5.0/5.0 stars *— Feras T.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12801170) --- #### What Are G2 Users Discussing About HubSpot Sales Hub? - [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/discussions/what-is-hubspot-good-for) - 2 comments ### 5. [Substrata](https://www.g2.com/products/substrata-substrata/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 1,094 **Why buyers love it?:** Looking at Substrata's G2 reviews, I observed that behavioral signal analysis surfacing buyer intent is the key differentiator. Users credit its accuracy and focused insights. I also saw some reviewers note a learning curve for the dashboard. My take is it fits dealmakers who want subtext, not just transcripts. ### What Do G2 Reviewers Say About Substrata? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Substrata, enhancing their understanding of client interactions for improved business outcomes. - Users appreciate Substrata's **sophisticated emotional indicators** , enhancing communication precision in high-stakes discussions. - Users appreciate the **insightful conversation cues** of Substrata, enhancing understanding without overwhelming with unnecessary data. - Users value Substrata for its **real-time insights** and ability to enhance communication effectiveness and sales strategies. - Users value the **time-saving features** of Substrata, enhancing efficiency in decision-making and communication. **Cons:** - Users face a **steep learning curve** with Substrata, requiring time and effort to fully grasp advanced features. - Users note the **limited customization** options in Substrata, wishing for more adaptable dashboard and reporting capabilities. - Users find the **complexity** of Substrata overwhelming, particularly during initial setup and while analyzing insights. - Users find the **time-consuming setup** process of Substrata hinders quick access to key insights and analysis. - Users find the **dashboard overwhelming** initially, with a steep learning curve impacting customization and ease of use. #### Key Features - Opportunity Scoring - Knowledge Base - Real-Time Updates - Open Rates - Email Platform Integration #### What Are Recent G2 Reviews of Substrata? **"[Intuitive Content Library with Effortless Drag-and-Drop Organization](https://www.g2.com/survey_responses/substrata-review-12619141)"** **Rating:** 4.5/5.0 stars *— Melissa L.* [Read full review](https://www.g2.com/survey_responses/substrata-review-12619141) --- **"[Real Insights for Real Global Sales Challenges](https://www.g2.com/survey_responses/substrata-review-12617983)"** **Rating:** 4.5/5.0 stars *— Blake M.* [Read full review](https://www.g2.com/survey_responses/substrata-review-12617983) --- ### 6. [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,897 **Why buyers love it?:** When evaluating reviews of Chorus by ZoomInfo, I found AI summaries and automation feeding back into the ZoomInfo platform stand out as daily wins. Users credit its ease of use. I read a few reviewers mentioning occasional recording issues. It tends to fit ZoomInfo customers wanting conversation intelligence inside their existing platform. ### What Do G2 Reviewers Say About Chorus by ZoomInfo? *AI-generated summary from verified user reviews* **Pros:** - Users find Chorus by ZoomInfo to be a **user-friendly tool** that simplifies recording and transcribing meetings effortlessly. - Users find the **automated summaries** of Chorus by ZoomInfo invaluable for reducing follow-up time and enhancing meeting insights. - Users value the **stress-free note-taking** with Chorus, enabling productive conversations and efficient meeting insights. - Users commend the **automation features** of Chorus by ZoomInfo for enhancing productivity and streamlining processes effectively. - Users appreciate the **ease of use and AI-driven call recording** features of Chorus, enhancing productivity and organization. **Cons:** - Users face challenges with **call issues** , such as locating recordings and delays in inviting notetakers. - Users struggle with **recording issues** , finding it hard to locate recordings and occasionally experiencing recorder visibility problems. - Users experience **difficult navigation** in Chorus by ZoomInfo, particularly with locating recordings and clunky UI design. - Users find the **high cost** of Chorus by ZoomInfo to be a significant drawback that impacts its value. - Users find the lack of **automated features** in Chorus frustrating, as it complicates workflows and saves less time. #### Key Features - Knowledge Base - Review - Call Recording - Customer Scoring #### What Are Recent G2 Reviews of Chorus by ZoomInfo? **"[Account Exectuive](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-9414756)"** **Rating:** 5.0/5.0 stars *— Alex P.* [Read full review](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-9414756) --- **"[Effortless Meeting Summaries and Seamless Integration](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-12098906)"** **Rating:** 5.0/5.0 stars *— Thribuvan B.* [Read full review](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-12098906) --- #### What Are G2 Users Discussing About Chorus by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [Who is the founder of chorus?](https://www.g2.com/discussions/who-is-the-founder-of-chorus) ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,424 **Why buyers love it?:** When I look at Talkdesk's reviews, I see it positioned as a Customer Experience Automation solution including conversation intelligence. The product description emphasizes automating modern customer journeys. From my perspective, buyers should expect a contact-center-first platform. It fits support leaders who want conversation intelligence baked into a CXA platform. ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, praising its intuitive design and quick access to call history. - Users appreciate the **efficiency** of Talkdesk, enabling improved operations and exceptional customer service experiences. - Users appreciate the **user-friendly setup and comprehensive analytics** in Talkdesk, enhancing customer service and agent performance. - Users appreciate Talkdesk's **easy CRM integration** , which simplifies workflows and enhances team support efficiency. - Users appreciate the **seamless CRM integration** of Talkdesk, enhancing support and efficiency for customer teams. **Cons:** - Users report **call issues** with Talkdesk, including trouble with transfers, audio quality, and missed calls going to voicemail. - Users experience occasional **technical issues** like slowdowns and integration problems with Salesforce, impacting efficiency. - Users note several **missing features** in Talkdesk, leading to difficulties in customization and stability issues. - Users report **connection issues** with Talkdesk, experiencing unreliable call quality and frequent disruptions during transfers. - Users report **poor connectivity** issues with Talkdesk, experiencing call disconnects and missed calls unexpectedly. #### Key Features - Callback Scheduling - Interactive Voice Response (IVR) - Data Transport - Social - Concurrent Calling #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12573808) --- **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 8. [Nooks](https://www.g2.com/products/nooks/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 1,440 **Why buyers love it?:** I found many G2 reviewers frame Nooks as an Agent Workspace for intelligent outbound pairing human judgment with AI. It's built to free reps from busywork. Based on my research, buyers should expect a tool oriented to outbound SDR motion. It fits outbound sales teams wanting conversation intelligence in a unified workflow. ### What Do G2 Reviewers Say About Nooks? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving features** of Nooks, leading to enhanced efficiency in their daily workflow. - Users appreciate the **ease of use** of Nooks, highlighting its beginner-friendly interface and seamless integration. - Users love the **efficiency** of Nooks, which enhances call handling and boosts productivity with seamless integration. - Users value the **parallel dialing and team collaboration features** of Nooks, significantly boosting their productivity and sales performance. - Users value **lead generation efficiency** with Nooks, enabling more calls and higher connect rates compared to industry standards. **Cons:** - Users report **call issues** with Nooks, including glitches and difficulties managing connected calls and voicemail overlaps. - Users often face **dialer issues** with Nooks, including missing info and difficulty accessing call logs, hindering usability. - Users find **missing features** in Nooks such as limited sorting options and difficulties with multi-tab operation. - Users express concerns over **dialer limitations** with issues in detecting wrong numbers and inconsistent connect rates. - Users face **connection issues** with Nooks, experiencing delays in joining calls with prospects and affecting their workflow. #### Key Features - Click-to-Call - Daily Summary - Preview Dialing - Whisper Coaching - Voice Activity Detection #### What Are Recent G2 Reviews of Nooks? **"[Streamlined Calling with Powerful Contact Enrichment](https://www.g2.com/survey_responses/nooks-review-12757886)"** **Rating:** 5.0/5.0 stars *— Ashish O.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12757886) --- **"[Streamlines Dialing with Smart Features](https://www.g2.com/survey_responses/nooks-review-12832007)"** **Rating:** 5.0/5.0 stars *— Marlon V.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12832007) --- ### 9. [Otter.ai](https://www.g2.com/products/otter-ai/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 485 **Why buyers love it?:** Otter.ai's G2 reviews show it acts as a lightweight meeting transcription tool integrating with Zoom and Meet without much setup. Users credit the time saved by automatic notes. I did notice some reviewers note transcription accuracy challenges with accents. It fits small business users who need fast meeting capture. ### What Do G2 Reviewers Say About Otter.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Otter.ai, effortlessly converting speech to text and summarizing meetings. - Users find **real-time note-taking and sharing** with Otter.ai invaluable for enhancing meeting productivity and organization. - Users value the **high accuracy** of Otter.ai, achieving precise transcripts and helpful summaries for their recordings. - Users appreciate the **accuracy and ease of use** of Otter.ai's transcription for client calls and podcasts. - Users love the **accurate meeting summaries** from Otter.ai, making note-taking unnecessary and follow-up easy. **Cons:** - Users face **recording issues** with Otter.ai, such as missed calls and difficulties with multiple speakers. - Users note **accuracy issues** with Otter.ai, requiring frequent review and corrections for meeting transcripts and speaker identification. - Users face **AI inaccuracy** issues with context, accents, and formatting, requiring frequent corrections post-meeting. - Users find a **lack of features** in Otter.ai, requiring post-meeting edits and facing reliability issues with speaker identification. - Users experience **inaccuracy issues** with Otter.ai, requiring manual corrections due to missed speeches and contextual misunderstandings. #### Key Features - Machine Learning - Speech-to-Text - Speaker Identification - Collaboration - Data Security #### What Are Recent G2 Reviews of Otter.ai? **"[Otter Makes Meeting Summaries and Key Highlights Effortless](https://www.g2.com/survey_responses/otter-ai-review-12340187)"** **Rating:** 4.5/5.0 stars *— Hawa L.* [Read full review](https://www.g2.com/survey_responses/otter-ai-review-12340187) --- **"[Efficient Transcription, Keeps Work Organized.](https://www.g2.com/survey_responses/otter-ai-review-12559937)"** **Rating:** 5.0/5.0 stars *— Pratiksha S.* [Read full review](https://www.g2.com/survey_responses/otter-ai-review-12559937) --- #### What Are G2 Users Discussing About Otter.ai? - [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) - 2 comments, 1 upvote - [How good is Otter AI?](https://www.g2.com/discussions/how-good-is-otter-ai) - [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) - 1 comment, 1 upvote ### 10. [Balto](https://www.g2.com/products/balto/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 576 **Why buyers love it?:** User reviews of Balto highlight real-time guidance during live calls as the differentiator. Users credit accurate call coaching and a supportive customer success team. I noticed some reviewers mention call accuracy edge cases. My conclusion is it fits contact center teams in high-volume environments needing real-time intervention. ### What Do G2 Reviewers Say About Balto? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Balto, which simplifies their workflow and enhances performance during calls. - Users appreciate **Balto's efficiency** , as it saves significant time by automating note-taking and providing call prompts. - Users praise Balto for its **accuracy** , highlighting its reliable prompts and effective call summaries that enhance performance. - Users appreciate the **accurate call summaries** provided by Balto, enhancing clarity and cohesiveness during calls. - Users appreciate Balto for its **immediate support and guidance** , enhancing efficiency and confidence during client interactions. **Cons:** - Users face **call issues** with Balto, including bugs, timing out, and difficulties in recording conversations accurately. - Users experience **accuracy issues** with Balto, finding it vague and sometimes unresponsive to their voice inputs. - Users find Balto's suggestions can be **vague and inaccurate** , affecting the clarity of responses during calls. - Users are frustrated by the **missing features** in Balto, such as disappearing prompts and lack of data retention. - Users experience **pop-up issues** with Balto, as suggestions can obstruct workflow and distract during fast-paced conversations. #### Key Features - Knowledge Base - Scorecard - Machine Learning - Speech-to-Text - Calibration #### What Are Recent G2 Reviews of Balto? **"[Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching](https://www.g2.com/survey_responses/balto-review-12794530)"** **Rating:** 5.0/5.0 stars *— Schantera M.* [Read full review](https://www.g2.com/survey_responses/balto-review-12794530) --- **"[The Pros and Cons of using Balto.](https://www.g2.com/survey_responses/balto-review-9832751)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/balto-review-9832751) --- #### What Are G2 Users Discussing About Balto? - [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for) ### 11. [Jiminny](https://www.g2.com/products/jiminny/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 925 **Product Description:** Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates the integration of these insights into your CRM, enabling teams to make informed decisions and drive revenue growth effectively. Jiminny benefits the entire Revenue Team. For Sales Reps, it automates routine admin tasks, allowing them to focus more on selling and enhancing their performance. This not only streamlines their workflow but also increases their productivity, enabling them to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that help them develop their teams, fostering an environment of continuous improvement and confidence-building. Executives can rely on Jiminny to provide a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can track progress and identify areas for improvement with ease. This comprehensive approach to GTM conversation intelligence empowers all levels of the organization to work collaboratively towards revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. The platform's fast onboarding process and user-friendly interface ensure that teams can quickly adapt and start reaping the benefits without significant downtime. Sell smarter, grow faster, and ultimately win more deals with Jiminny. The platform not only enhances individual performance but also cultivates a data-driven culture that supports sustained growth and success across the entire organization. ### What Do G2 Reviewers Say About Jiminny? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** and efficient features of Jiminny, greatly enhancing their productivity. - Users praise Jiminny for its **ease of use** and seamless integration, enhancing meeting productivity effortlessly. - Users value the **call recording feature** of Jiminny for its insightful analysis and effective follow-up capabilities. - Users find Jiminny's **AI-generated summaries** and follow-ups immensely helpful for reviewing client conversations effectively. - Users value the **clear recordings and transcripts** from Jiminny, enhancing learning and ease of accessing past conversations. **Cons:** - Users report that **call issues** like tagging difficulties and delays hinder their overall experience with Jiminny. - Users note the **inaccuracy of AI** in understanding nuances and sometimes delivering incorrect details in conversations. - Users report **accuracy issues** with Jiminny, especially with accents and background noise affecting transcription reliability. - Users note the **limitations of AI customization** , requiring specific inputs and a lengthy setup process for effectively understanding context. - Users experience **poor transcription** accuracy with Jiminny, leading to confusion and misinterpretation of conversations. #### What Are Recent G2 Reviews of Jiminny? **"[Jiminny’s Excellent Recording and AI Chat Make Coaching a Breeze](https://www.g2.com/survey_responses/jiminny-review-12694816)"** **Rating:** 4.5/5.0 stars *— Mathilde L.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12694816) --- **"[Good support tool for SDRs and managers.](https://www.g2.com/survey_responses/jiminny-review-12822856)"** **Rating:** 4.0/5.0 stars *— Kunal J.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12822856) --- #### What Are G2 Users Discussing About Jiminny? - [What is Jiminny used for?](https://www.g2.com/discussions/what-is-jiminny-used-for) - 1 comment ### 12. [Mindtickle](https://www.g2.com/products/mindtickle/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,065 **Product Description:** Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. With awards and accolades from the Stevie Awards, AI Breakthrough Awards, Forrester Wave, and more. Mindtickle is celebrated for both innovation and world-class customer support. Mindtickle is also recognized across: - Sales Enablement Software - AI Sales Role Play Software - Sales Coaching Software - Sales Performance Management Software - Conversation Intelligence Software - Digital Sales Rooms Software Unlike other vendors, Mindtickle delivers a single, integrated platform to grow revenue and retain customers by improving sales and support performance. With Mindtickle, you can: - Improve rep skills and performance with personalized training and AI-powered role-plays - Improve deal outcomes with tailored buying experiences - Level up frontline managers with data-driven coaching - Drive strategic change management with bite-sized learning, reinforcement, and actionable insights - Simplify revenue tech stacks with a single platform for seller performance For more information, visit www.mindtickle.com ### What Do G2 Reviewers Say About Mindtickle? *AI-generated summary from verified user reviews* **Pros:** - Users find Mindtickle's **ease of use** beneficial, enabling simple navigation and real-time application of learned skills. - Users find Mindtickle's interface **intuitive and easy to navigate** , enhancing their learning and real-time application. - Users value the **knowledge improvement** offered by Mindtickle, enhancing their leadership and mentoring skills effectively. - Users find Mindtickle's **superior analytics** helpful in tracking progress through customizable dashboards and quick links. - Users appreciate the **user-friendly coaching integration** that enhances leadership development and team mentorship. **Cons:** - Users report a **learning curve** with Mindtickle due to its overwhelming functionality and complex features. - Users face **slow loading times** , especially with heavy content, impacting overall efficiency and user experience. - Users experience **minor bugs** that can hinder performance, particularly when dealing with large content or modules. - Users find the **dashboard complexity** challenging, hindering quick access to insights and an intuitive experience. - Users often face **integration issues** that hinder productivity, especially with CRM and Google Drive compatibility. #### What Are Recent G2 Reviews of Mindtickle? **"[Realistic AI Role-Plays and Customised Quizzes for a Personalised Experience](https://www.g2.com/survey_responses/mindtickle-review-12812196)"** **Rating:** 4.5/5.0 stars *— Anirudh G.* [Read full review](https://www.g2.com/survey_responses/mindtickle-review-12812196) --- **"[Empowers Sales Teams with Comprehensive Training](https://www.g2.com/survey_responses/mindtickle-review-12227652)"** **Rating:** 4.0/5.0 stars *— Steven M.* [Read full review](https://www.g2.com/survey_responses/mindtickle-review-12227652) --- #### What Are G2 Users Discussing About Mindtickle? - [What innovative techniques are corporate trainers employing with Mindtickle for effective sales enablement?](https://www.g2.com/discussions/what-innovative-techniques-are-corporate-trainers-employing-with-mindtickle-for-effective-sales-enablement) - 1 comment - [What is Mindtickle used for?](https://www.g2.com/discussions/what-is-mindtickle-used-for) - [What is Enable.us used for?](https://www.g2.com/discussions/what-is-enable-us-used-for) ### 13. [CallRail](https://www.g2.com/products/callrail/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,626 **Product Description:** CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. ### What Do G2 Reviewers Say About CallRail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallRail, enjoying its smooth setup and efficient call management features. - Users value the **easy-to-use platform** of CallRail, enhancing efficiency with robust tracking and attribution features. - Users value the **powerful call tracking insights** from CallRail, enhancing clarity and effectiveness in marketing campaigns. - Users find the **insightful tracking capabilities** of CallRail invaluable for optimizing marketing efforts and understanding call sources. - Users value the **attribution accuracy** of CallRail, providing clear insights into marketing campaign effectiveness and conversions. **Cons:** - Users find the lack of **group texting and outbound call recording** features frustrating, impacting team communication. - Users find **integration issues** with CallRail, particularly with niche CRM and patient management software, limiting its effectiveness. - Users find the **learning curve steep** , struggling to locate less common features and lacking sufficient educational resources. - Users report frequent **call issues** with CallRail, including delays in call reflections and unhelpful customer support. - Users face **number issues** with spam calls and billing concerns, complicating their overall experience with CallRail. #### What Are Recent G2 Reviews of CallRail? **"[Easy Call Tracking Insights That Validate Marketing Performance](https://www.g2.com/survey_responses/callrail-review-12681264)"** **Rating:** 4.5/5.0 stars *— Madhav S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12681264) --- **"[Simplifies Call Tracking Across Multiple Channels](https://www.g2.com/survey_responses/callrail-review-12673173)"** **Rating:** 5.0/5.0 stars *— AJ S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12673173) --- #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) ### 14. [Salesloft](https://www.g2.com/products/salesloft/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,153 **Product Description:** Clari + Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari + Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. ### What Do G2 Reviewers Say About Salesloft? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Salesloft, which streamlines the selling process and enhances productivity. - Users find Salesloft **helpful** for its easy cadence creation and effective pipeline management, enhancing customer engagement. - Users appreciate the **streamlined sales process** of Salesloft, integrating tools and insights for efficient outreach and engagement. - Users value the **automation of workflows** in Salesloft, aiding in lead tracking and enhancing sales efficiency. - Users value the **time-saving features** of Salesloft, enabling them to focus on genuine sales conversations effectively. **Cons:** - Users feel that Salesloft lacks a **auto-dialer** feature and domain rotation, impacting efficiency and email deliverability. - Users face frequent **call issues** with Salesloft, including caller ID problems and voicemail delays disrupting communication. - Users experience **integration issues** with Salesloft, facing challenges like missed email syncs and duplicate profiles. - Users experience a **learning curve** with Salesloft, especially when transitioning from familiar tools like Outlook. - Users find **Salesloft's cost and complex setup** hinder overall usability, especially for those not using the full system. #### What Are Recent G2 Reviews of Salesloft? **"[Easy-to-Use Cadences and Automation That Boost SDR Efficiency](https://www.g2.com/survey_responses/salesloft-review-12625459)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12625459) --- **"[Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights](https://www.g2.com/survey_responses/salesloft-review-12628860)"** **Rating:** 4.0/5.0 stars *— Harrison P.* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12628860) --- #### What Are G2 Users Discussing About Salesloft? - [What innovative strategies are sales teams adopting with Salesloft to enhance customer engagement and sales effectiveness?](https://www.g2.com/discussions/what-innovative-strategies-are-sales-teams-adopting-with-salesloft-to-enhance-customer-engagement-and-sales-effectiveness) - [How is Salesloft being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesloft-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Salesloft used for?](https://www.g2.com/discussions/salesloft-what-is-salesloft-used-for) - 1 comment ### 15. [Claap](https://www.g2.com/products/claap/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 399 **Product Description:** Claap records every sales conversation and automatically structures it into rich, labeled data - speakers, objections, pain points, next steps, and more. That structured context becomes the fuel for AI agents to take over the rest: updating your CRM, drafting follow-up emails and sales decks, surfacing coaching insights, and triggering workflows across your stack. Claap delivers agent-ready conversation intelligence: pre-labeled, structured for retrieval, and open to any AI agent via MCP (Model Context Protocol). Video calls, phone calls, all captured in one platform without bots or friction. On average, sales reps save 30 minutes after each meeting with workflow automations, and revenue leaders increase their win rate up to 30% with deal insights and AI-assisted coaching. Claap is part of the lemlist group, and trusted by 1,000+ companies including Revolut, Qonto, 360Learning, Figures, and OpenClassrooms. ### What Do G2 Reviewers Say About Claap? *AI-generated summary from verified user reviews* **Pros:** - Users find Claap's **ease of use** remarkable, with intuitive features that enhance communication and streamline workflows effortlessly. - Users find Claap to be a great **time-saving tool** , enabling efficient team communication without unnecessary meetings. - Users value the **seamless integration and effortless functionality** of Claap for efficient meeting management and collaboration. - Users highlight the **effortless recording process** of Claap, enabling easy sharing and focused communication within teams. - Users value the **efficiency** of Claap, significantly reducing meeting time and simplifying communication with its intuitive features. **Cons:** - Users express concerns about **recording limitations** in Claap, particularly regarding length, storage, and search functionality. - Users experience **slow performance** with video uploading and playback, leading to frustration during high-demand tasks. - Users experience **slow loading** times for video processing and playback, impacting their overall efficiency and satisfaction. - Users experience **recording issues** with unclear status and storage limits, impacting the overall functionality of Claap. - Users often experience **delays** in video uploads and playback, which can hinder the overall efficiency of Claap. #### What Are Recent G2 Reviews of Claap? **"[Claap Makes Async Video Collaboration Easy with Smart AI Summaries and Search](https://www.g2.com/survey_responses/claap-review-12772170)"** **Rating:** 4.5/5.0 stars *— Arkajit D.* [Read full review](https://www.g2.com/survey_responses/claap-review-12772170) --- **"[Massive Time Saver: Clean UI and Spot-On AI Meeting Summaries](https://www.g2.com/survey_responses/claap-review-12803356)"** **Rating:** 4.0/5.0 stars *— Dipangsu B.* [Read full review](https://www.g2.com/survey_responses/claap-review-12803356) --- ### 16. [Salesken](https://www.g2.com/products/salesken/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 386 **Product Description:** Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities. ### What Do G2 Reviewers Say About Salesken? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **helpful performance boost** Salesken provides for sales teams through real-time feedback and actionable data. - Users highlight the **real-time feedback** from Salesken that significantly enhances sales team productivity and efficiency. - Users value the **AI-powered productivity enhancements** of Salesken, facilitating more effective sales calls and increased success rates. - Users appreciate the **automation features** of Salesken that significantly enhance productivity and efficiency for sales teams. - Users find that Salesken greatly enhances **efficiency** , providing actionable insights that boost sales team performance and productivity. **Cons:** - Users desire **better call connectivity** in Salesken, as some calls fail to connect, impacting their overall experience. - Users desire more **customization and reliability in call connections** , which currently hampers their experience with Salesken. - Users report **poor transcription** quality in Salesken, leading to frustration and a less satisfying experience. - Users struggle with **recording issues** in Salesken, particularly with transcripts and call connectivity problems. - Users express frustration with **accuracy issues** regarding transcripts in Salesken, hindering their overall satisfaction. #### What Are Recent G2 Reviews of Salesken? **"[Turn Your Sales Reps Into Rock Stars.](https://www.g2.com/survey_responses/salesken-review-10386293)"** **Rating:** 5.0/5.0 stars *— Madhan k.* [Read full review](https://www.g2.com/survey_responses/salesken-review-10386293) --- **"[Real-Time Call Insights and AI Coaching That Boost Sales Performance](https://www.g2.com/survey_responses/salesken-review-12599904)"** **Rating:** 5.0/5.0 stars *— Anup K.* [Read full review](https://www.g2.com/survey_responses/salesken-review-12599904) --- #### What Are G2 Users Discussing About Salesken? - [What is Salesken used for?](https://www.g2.com/discussions/what-is-salesken-used-for) ### 17. [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 743 **Product Description:** Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Hubspot, Slack, Trello, Asana, Salesforce, and more. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Summarize: AI Super Summaries provides you with detailed meeting overviews, outlines, meeting notes, keywords and action items. Quickly track and skim through an entire meeting in 5 minutes! Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics. Integrate: Your meeting notes, transcripts, and recordings are more valuable when they are automatically synced with tools and platforms you already use. Log meeting notes, transcripts, and recordings in your CRM & collaboration apps like Salesforce, Hubspot, Slack, Zapier, and lots more. Analyze: Conversation Intelligence generates insights around talk time, topic trends, sentiment, and much more. The conversation intelligence suite allows you to identify what’s working and what is not on calls. Insights help you coach your sales team to close more deals. They help your recruiters hire top talent faster by identifying trends across candidate interviews. Your entire organization can build better products by tuning into the voice of your customer. Discover what messaging works and what doesn’t from customer and team interactions. ### What Do G2 Reviewers Say About Fireflies.ai? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **real-time transcription and task management** features of Fireflies.ai, significantly enhancing meeting productivity. - Users commend the **ease of use** of Fireflies.ai, which greatly enhances productivity and simplifies meeting management. - Users praise the **high accuracy** of Fireflies.ai, achieving impressive 95% transcription correctness, enhancing productivity significantly. - Users love the **time-saving features** of Fireflies.ai, transforming their workflow with efficiency and ease during meetings. - Users appreciate the **high accuracy** of Fireflies.ai transcripts, significantly improving their transcription experience compared to other tools. **Cons:** - Users experience occasional **AI inaccuracy** , leading to missed action items or glitches during transcription uploads. - Users struggle with **navigation issues** and have concerns about the privacy and accessibility of meeting notes. - Users find the product **expensive** , especially with separate pricing for features like AI and branding options. - Users express concerns over **AI limitations** regarding data privacy and storage management in Fireflies.ai. - Users find the **poor summarization** leads to irrelevant details, complicating the experience and requiring extensive edits. #### What Are Recent G2 Reviews of Fireflies.ai? **"[Fast, Accurate Transcription for Voice Notes and Meetings](https://www.g2.com/survey_responses/fireflies-ai-review-12703398)"** **Rating:** 4.5/5.0 stars *— Çağrı P.* [Read full review](https://www.g2.com/survey_responses/fireflies-ai-review-12703398) --- **"[Great Automated Summaries, Seamless Slack/CRM Sync, and a Lifesaving Global Search](https://www.g2.com/survey_responses/fireflies-ai-review-12754153)"** **Rating:** 4.0/5.0 stars *— Denis M.* [Read full review](https://www.g2.com/survey_responses/fireflies-ai-review-12754153) --- #### What Are G2 Users Discussing About Fireflies.ai? - [How has Fireflies.ai supported your meeting transcription, and what features do you find most useful?](https://www.g2.com/discussions/how-has-fireflies-ai-supported-your-meeting-transcription-and-what-features-do-you-find-most-useful) - 1 comment - [Does fireflies AI work with teams?](https://www.g2.com/discussions/fireflies-ai-does-fireflies-ai-work-with-teams) - 2 comments, 1 upvote - [Does fireflies AI work with teams?](https://www.g2.com/discussions/does-fireflies-ai-work-with-teams) - 1 comment, 1 upvote ### 18. [Aircall](https://www.g2.com/products/aircall/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,552 **Product Description:** Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users find **Aircall easy to use** , with its intuitive design and seamless integration enhancing their communication workflows. - Users love the **easy integration** with CRM tools, enhancing communication and streamlining operations across platforms. - Users value the **seamless integrations** and **user-friendly features** of Aircall that enhance communication and efficiency. - Users value the **automatic call recordings** in Aircall, enhancing record-keeping and streamlining communication with clients. - Users highly value the **reliability** of Aircall, praising its consistent call quality and seamless integrations. **Cons:** - Users report **connection issues** with Aircall, including installation difficulties and rare application freezes affecting call quality. - Users frequently experience **call quality issues** and connectivity problems, leading to frustration with the Aircall service. - Users are frustrated by the **missing features** in Aircall, including tracking talk time and SMS integration. - Users experience **dialer issues** with Aircall, particularly missing features like a traditional phone directory. - Users report **slow loading** times leading to dropped calls and delays, negatively impacting their overall experience. #### What Are Recent G2 Reviews of Aircall? **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 5.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote ### 19. [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 314 **Product Description:** InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com #### What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform? **"[Easy to use tools. Supportive Visionary Staff.](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)"** **Rating:** 5.0/5.0 stars *— Beth W.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822) --- **"[Seamless integration with POS for survey](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)"** **Rating:** 5.0/5.0 stars *— Lakshay D.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685) --- #### What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform? - [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) ### 20. [Convin.ai](https://www.g2.com/products/convin-ai/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 539 **Product Description:** Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. ### What Do G2 Reviewers Say About Convin.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find Convin.ai's **ease of use** makes call audits simple and effective, enhancing task completion efficiency. - Users value the **high accuracy** of Convin.ai in capturing communication details and delivering reliable quality scores. - Users appreciate the **user-friendly interface** of Convin.ai, making it easy to access call stats and insights. - Users value the **auditing efficiency** of Convin.ai, praising its user-friendly interface for effective call assessments. - Users appreciate the **ease of use** of Convin.ai, finding it very handy for auditing calls effectively. **Cons:** - Users face **auditing issues** with ineffective keyboard use and incomplete reporting structures during their audits. - Users find the **inadequate reporting** features of Convin.ai frustrating, impacting usability and data accessibility. - Users experience **call flow management issues** , finding keyboard use ineffective during auditing processes, complicating navigation. - Users feel there is a need for **improvement in support and efficiency** , particularly for local language processing. - Users experience **inadequate AI capabilities** for effective auditing, as it struggles with accuracy and lacks scenario coverage. #### What Are Recent G2 Reviews of Convin.ai? **"[Best AI for Customer Conversations](https://www.g2.com/survey_responses/convin-ai-review-12704239)"** **Rating:** 4.5/5.0 stars *— Anand P.* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239) --- **"[Convin.ai best tool to analyse the calls and emails](https://www.g2.com/survey_responses/convin-ai-review-11025981)"** **Rating:** 4.0/5.0 stars *— Nithin S.* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-11025981) --- #### What Are G2 Users Discussing About Convin.ai? - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments ### 21. [Apollo.io](https://www.g2.com/products/apollo-io/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 9,323 **Product Description:** Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. ### What Do G2 Reviewers Say About Apollo.io? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Apollo.io, making lead generation and CRM integration effortless and efficient. - Users value the **effective lead generation** capabilities of Apollo.io, enhancing their targeting and efficiency significantly. - Users appreciate the **extensive customization and search features** in Apollo.io, enhancing efficiency in data management. - Users appreciate the **comprehensive prospecting and outreach capabilities** of Apollo.io, simplifying the lead generation process significantly. - Users love how Apollo.io is a **time-saving platform** , consolidating tools for efficient outreach and email management. **Cons:** - Users experience **missing features** in Apollo.io, such as limited email templates and integration options, hindering productivity. - Users report **inaccurate data** in Apollo.io, with outdated emails and missing information causing frustration and inefficiencies. - Users find the **learning curve steep** , requiring time to grasp features and navigate the complex interface effectively. - Users experience **data inaccuracy** with Apollo.io, leading to outdated information and occasional verification needs for contacts. - Users express frustration with **limited features** , as many tools remain underutilized and require further learning to navigate effectively. #### What Are Recent G2 Reviews of Apollo.io? **"[Powerhouse Lead Generation with Deep Filtering and Reliable Automation](https://www.g2.com/survey_responses/apollo-io-review-12802584)"** **Rating:** 4.0/5.0 stars *— Al W.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12802584) --- **"[Best value B2B prospecting tool on the market today](https://www.g2.com/survey_responses/apollo-io-review-12700971)"** **Rating:** 5.0/5.0 stars *— Praveen K.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12700971) --- #### What Are G2 Users Discussing About Apollo.io? - [What unique capabilities does Apollo.io offer for streamlining sales and marketing workflows?](https://www.g2.com/discussions/what-unique-capabilities-does-apollo-io-offer-for-streamlining-sales-and-marketing-workflows) - 4 comments, 2 upvotes - [What is Apollo.io used for?](https://www.g2.com/discussions/apollo-io-what-is-apollo-io-used-for) - 6 comments, 3 upvotes - [How do I remove my information from Apollo io?](https://www.g2.com/discussions/how-do-i-remove-my-information-from-apollo-io) - 4 comments, 1 upvote ### 22. [Invoca](https://www.g2.com/products/invoca/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 926 **Product Description:** Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers. ### What Do G2 Reviewers Say About Invoca? *AI-generated summary from verified user reviews* **Pros:** - Users find Invoca's **intuitive interface** and reporting features incredibly helpful for boosting marketing performance. - Users find Invoca very **easy to use** , enabling quick adoption and effective tracking of marketing performance. - Users value the **intuitive analytics** of Invoca, enabling quick adoption and clear visibility into marketing effectiveness. - Users commend Invoca for its **responsive customer support** , highlighting thorough assistance and effective onboarding experiences. - Users value the **high attribution accuracy** of Invoca, enhancing visibility into leads and improving ROI analysis. **Cons:** - Users find the **learning curve steep** , with a desire for improved training systems and user-friendly design. - Users find Invoca's **missing features** hinder usability, especially regarding functionality outside the U.S. and integration challenges. - Users express frustration with **call issues** , including integration difficulties and lack of transparent support from Invoca. - Users find the **reporting setup complex** and difficult to customize, impacting overall ease of use. - Users find the **complex setup** of Invoca's AI Signals time-consuming and challenging, impacting overall efficiency. #### What Are Recent G2 Reviews of Invoca? **"[Smarter Call Routing and Campaign Tracking That Boosts Efficiency](https://www.g2.com/survey_responses/invoca-review-12640140)"** **Rating:** 4.5/5.0 stars *— Prajwal E.* [Read full review](https://www.g2.com/survey_responses/invoca-review-12640140) --- **"[Deep Call Insights and Proactive Support That Elevate Our Media Strategy](https://www.g2.com/survey_responses/invoca-review-12570137)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/invoca-review-12570137) --- #### What Are G2 Users Discussing About Invoca? - [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for) ### 23. [Observe.AI](https://www.g2.com/products/observe-ai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 217 **Product Description:** Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. ### What Do G2 Reviewers Say About Observe.AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Observe.AI, enhancing agent performance and simplifying customer interaction analysis. - Users value the **efficiency** of Observe.AI, enhancing agent performance and streamlining quality analysis effectively. - Users find Observe.AI **extremely helpful** for tracking agent calls, enhancing training, and improving performance efficiently. - Users value the **AI-powered insights** of Observe.AI, enhancing agent performance and optimizing customer interactions effectively. - Users find **coaching capabilities** effective, offering easy navigation and minimal training for agent improvement. **Cons:** - Users face **accuracy issues** with Observe.AI, reporting incorrect transcriptions and incomplete call records that hinder effective analysis. - Users report **inaccuracy in transcripts** , with incomplete texts and misidentified words impacting their experience with Observe.AI. - Users experience **inaccurate data analysis** from Observe.AI, leading to frustration with call transcriptions and word detection. - Users report **call issues** with Observe.AI, including clarity concerns and inaccuracies in transcriptions, which can be frustrating. - Users find the **missing features** in Observe.AI, like lack of delete option and limited reporting, frustrating. #### What Are Recent G2 Reviews of Observe.AI? **"[Powerful Analytics and Global Reach, But Complex Setup Requires Careful Management](https://www.g2.com/survey_responses/observe-ai-review-11836157)"** **Rating:** 4.5/5.0 stars *— Ifeoma E.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-11836157) --- **"[Turns Customer Conversations into Actionable Coaching Insights](https://www.g2.com/survey_responses/observe-ai-review-12263611)"** **Rating:** 5.0/5.0 stars *— Elizabeth H.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-12263611) --- #### What Are G2 Users Discussing About Observe.AI? - [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) ### 24. [tl;dv](https://www.g2.com/products/tl-dv/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 507 **Product Description:** tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you can: 🎥 Video record meetings automatically in top quality 💬 Receive highly accurate transcription with speaker tags 🌎 Transcribe into 40+ languages 📌 Timestamp and highlight important call moments 🔗 Share links to recordings automatically to Slack and e-mail 🔍 Search your call library for any word spoken in meetings 💡 Integrate call insights into CRMs like Salesforce or Hubspot 🎞 Edit recording & create clips ✔ Revisit and edit meeting action points and takeaways 🙋‍♀️ Tag stakeholders and colleagues at any point during call 📝 Generate AI Notes following popular templates (or your own) ✍ Generate insights across 100s of meetings 💡 Improve team performance with BANT/MEDDIC scorecards (or your own) 💡 Improve how your team handles customer objections. At tl;dv we are committed to protecting the confidentiality, integrity, and availability of your data at all times. Our services are designed with a privacy-first approach and are encrypted & GDPR compliant. Keeping your data safe is our priority. Over two million users have already levelled up their calls with tl;dv 🙌 tl;dv is not only a free alternative to other meeting recorders, but also the one that makes the most use of AI to surface insights and help you onboard faster and improve your team performance in an efficient way. tl;dv offers a very generous free plan, as well as a plan for AI enthusiasts and another for scaling Sales & CS teams. ### What Do G2 Reviewers Say About tl;dv? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of tl;dv, making meeting management seamless and productive for everyone involved. - Users appreciate the **instant meeting breakdowns with timestamps** , making it easy to review and share meeting highlights. - Users value the **boost in meeting productivity** with tl;dv, enjoying seamless note-taking and instant access to transcripts. - Users find tl;dv's **efficient transcription and easy tagging** features invaluable for boosting meeting productivity and focus. - Users value the **accuracy of TL;DV's transcriptions** , enhancing their meeting documentation and ensuring no details are overlooked. **Cons:** - Users face limitations with **recording time and number of recordings** on the free account, which can be restrictive. - Users experience **AI inaccuracy** as sometimes speakers aren't recognized, leading to incorrect notes and language identification issues. - Users find the **lack of bulk download and limited auto transcription** features frustrating, hindering their experience with tl;dv. - Users are frustrated by the **automatic emails sent to meeting participants** , which can disrupt communication and focus. - Users note that the **accuracy issues** in transcriptions can affect their experience, despite some recent improvements. #### What Are Recent G2 Reviews of tl;dv? **"[Turns Meetings Into Searchable, Actionable Information](https://www.g2.com/survey_responses/tl-dv-review-12845264)"** **Rating:** 4.5/5.0 stars *— Jeremy K.* [Read full review](https://www.g2.com/survey_responses/tl-dv-review-12845264) --- **"[Effortless Meeting Insights: Recordings, Transcripts, and Highlights That Boost Productivity](https://www.g2.com/survey_responses/tl-dv-review-12631609)"** **Rating:** 5.0/5.0 stars *— Dennis H.* [Read full review](https://www.g2.com/survey_responses/tl-dv-review-12631609) --- #### What Are G2 Users Discussing About tl;dv? - [How has tl;dv supported your meeting recording and note-taking processes, and what features do you find most useful?](https://www.g2.com/discussions/how-has-tl-dv-supported-your-meeting-recording-and-note-taking-processes-and-what-features-do-you-find-most-useful) ### 25. [Spiky](https://www.g2.com/products/spiky/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 118 **Product Description:** Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This innovative solution focuses on optimizing every sales conversation, integrating seamlessly with popular tools to automate workflows and improve deal outcomes, ultimately driving revenue growth. Targeting sales professionals and teams, Spiky is particularly valuable for organizations that prioritize data-driven decision-making and seek to leverage technology to refine their communication strategies. The platform is well-suited for various use cases, including training new sales representatives, enhancing the performance of existing team members, and ensuring adherence to established sales methodologies. By providing insights that inform and guide sales tactics, Spiky helps teams become more effective during customer interactions. A key feature of Spiky is its real-time feedback mechanism, which delivers instant insights during meetings. Sales representatives benefit from immediate evaluations on critical aspects such as speaking pace, tone, talk-to-listen ratio, and overall engagement levels. This capability allows users to adapt their approach on the fly, maximizing the effectiveness of each call. Additionally, Spiky generates AI-driven summaries that capture essential discussion points and action items, significantly reducing the time spent on note-taking and facilitating quicker follow-ups. Spiky's seamless integration with popular Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, and Zoho, ensures that customer data remains current and accurate. This connectivity minimizes the need for manual data entry, allowing sales teams to concentrate on building relationships rather than administrative tasks. Moreover, the platform supports adherence to established sales methodologies like MEDDPICC, analyzing conversations to identify any missing elements such as budget discussions, decision-makers, and next steps, thereby enhancing the overall sales process. To further support sales effectiveness, Spiky offers personalized AI coaching tailored to individual performance metrics. This feature empowers team members to improve their soft skills, objection handling, and overall sales techniques, fostering a culture of continuous improvement within the organization. By leveraging Spiky's comprehensive suite of tools, sales teams can enhance their performance and drive sustainable revenue growth, making it a valuable asset in today’s competitive sales landscape. ### What Do G2 Reviewers Say About Spiky? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **accuracy** of Spiky in identifying strengths and areas for improvement in communication skills. - Users find Spiky **incredibly helpful** for live coaching and valuable feedback during and after meetings. - Users value Spiky's **live feedback** during sales calls, enhancing their interactions and coaching capabilities seamlessly. - Users appreciate the **time-saving features** of Spiky, which automate meeting summaries and keep track of important details. - Users value the **automated summaries and action items** from Spiky, enhancing follow-ups and streamlining meeting experiences. **Cons:** - Users experience **accuracy issues** with transcripts but note improvements over time, making it manageable. - Users express concerns about **AI inaccuracy** in Spiky, particularly with identifying speakers in group settings. - Users express frustration over **call limitations** , including the lack of an Android app and issues with transcription cutoffs. - Users express concerns about **integration issues** with CRM applications, limiting functionality and compatibility for optimal use. - Users note **missing synchronization options** and issues with transcriptions, impacting their overall experience with Spiky. #### What Are Recent G2 Reviews of Spiky? **"[A Game-Changer for Customer Success: Nothing falls through the cracks anymore](https://www.g2.com/survey_responses/spiky-review-12767089)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/spiky-review-12767089) --- **"[Spiky Transforms Our Meetings and Sales Management](https://www.g2.com/survey_responses/spiky-review-12818732)"** **Rating:** 5.0/5.0 stars *— Mehtap S.* [Read full review](https://www.g2.com/survey_responses/spiky-review-12818732) --- ## What Is Conversation Intelligence Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Conversation Intelligence Software? - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- ## How Do You Choose the Right Conversation Intelligence Software? ### What You Should Know About Conversation Intelligence Software ### Conversation Intelligence software buying insights at a glance [Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery. Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution. ### Top 5 FAQs from software buyers: - What features should I prioritize when evaluating conversation intelligence software? - How do conversation intelligence platforms integrate with CRM and video conferencing tools? - What kind of ROI do teams typically see from conversational intelligence software? - What are the key differences between leading Conversation Intelligence systems? - How long does it usually take to implement a conversation intelligence platform? G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Conversation Intelligence on G2? Below are the **five most-reviewed products in your uploaded dataset** : [Gong](https://www.g2.com/products/gong/reviews) - Number of Reviews: 5,351 - Satisfaction: 100 - Market Score: 95 - G2 score: 97 [**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 1,376 - Satisfaction: 74 - Market Score: 99 - G2 score: 87 [Fathom](https://www.g2.com/products/fathom-video/reviews) - Number of Reviews: 2,283 - Satisfaction: 100 - Market Score: 66 - G2 score: 83 [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 1,030 - Satisfaction: 58 - Market Score: 91 - G2 score: 75 [Substrata](https://www.g2.com/products/substrata-substrata/reviews) - Number of Reviews: 402 - Satisfaction: 98 - Market Score: 50 - G2 score: 74 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Conversation Intelligence? #### Feedback Pros: What Users Consistently Appreciate - **Improved deal visibility and forecast accuracy for finance leaders** - **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_ - **Exceptional accuracy and value, even across diverse accents** - _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_ - **Searchable transcripts that highlight key moments for coaching and QA** - _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_ #### Cons: Where Many Platforms Fall Short - **High costs and a challenging onboarding experience** - _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_ - **Initial setup complexity, offset by strong long-term value** - _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_ - **Limited organization and sharing controls for meeting records** - _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_ ### My Expert Takeaway on Conversation Intelligence Software Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles. Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured. For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time. ### Conversation Intelligence Software FAQs #### What is conversation intelligence software? Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows. #### What is an example of conversational intelligence? A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals. #### What are conversational AI platforms? Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes. #### What is the best conversational AI tool? The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung) **Last updated on: January 9, 2026**