# Best Conversation Intelligence Software *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call. Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts. In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations. Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making. [Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily. To qualify for inclusion in the Conversation Intelligence category, a product must: - Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams - Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns - Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities - Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction ## How Many Conversation Intelligence Software Products Does G2 Track? **Total Products under this Category:** 184 ### Category Stats (May 2026) - **Average Rating**: 4.64/5 - **New Reviews This Quarter**: 534 - **Buyer Segments**: Mid-Market 46% │ Small-Business 42% │ Enterprise 12% - **Top Trending Product**: Read AI (+0.014) *Last updated: May 18, 2026* ## How Does G2 Rank Conversation Intelligence Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 117,300+ Authentic Reviews - 184+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Conversation Intelligence Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5.0 (6,450 reviews) | Revenue intelligence with deal-pattern coaching | "[Easy-to-Use Call Insights with Great Transcripts and Team Comparisons](https://www.g2.com/survey_responses/gong-review-12841832)" | | 2 | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5.0 (6,786 reviews) | AI meeting summaries with frictionless capture | "[Lightning-Fast Meeting Joins with Easy Sharing and Smart AI Timestamps](https://www.g2.com/survey_responses/fathom-review-12840990)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,598 reviews) | Conversation intelligence inside CRM workflows | "[Agentforce Sales: Proactive, Context-Aware Automation with Strong Security and Easy Setup](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12803655)" | | 4 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,190 reviews) | Conversation logging tied to native CRM | "[All-in-One, Intuitive Sales Platform with Powerful Automation and Integrations](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12801170)" | | 5 | [Substrata](https://www.g2.com/products/substrata-substrata/reviews) | 4.9/5.0 (1,094 reviews) | Behavioral signal analysis for deal dynamics | "[Intuitive Content Library with Effortless Drag-and-Drop Organization](https://www.g2.com/survey_responses/substrata-review-12619141)" | | 6 | [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) | 4.5/5.0 (2,897 reviews) | Conversation intelligence inside the ZoomInfo platform | "[Effortless Meeting Summaries and Seamless Integration](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-12098906)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,424 reviews) | Contact-center CXA with conversation intelligence | "[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)" | | 8 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,435 reviews) | Agent workspace for intelligent outbound | "[Streamlines Dialing with Smart Features](https://www.g2.com/survey_responses/nooks-review-12832007)" | | 9 | [Otter.ai](https://www.g2.com/products/otter-ai/reviews) | 4.4/5.0 (484 reviews) | Lightweight meeting transcription with broad integrations | "[Otter Makes Meeting Summaries and Key Highlights Effortless](https://www.g2.com/survey_responses/otter-ai-review-12340187)" | | 10 | [Balto](https://www.g2.com/products/balto/reviews) | 4.8/5.0 (576 reviews) | Real-time agent assist for contact centers | "[Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching](https://www.g2.com/survey_responses/balto-review-12794530)" | ## Which Conversation Intelligence Software Is Best for Your Use Case? - **Leader:** [Gong](https://www.g2.com/products/gong/reviews) - **Highest Performer:** [Spiky](https://www.g2.com/products/spiky/reviews) - **Easiest to Use:** [Balto](https://www.g2.com/products/balto/reviews) - **Top Trending:** [Nooks](https://www.g2.com/products/nooks/reviews) - **Best Free Software:** [Fathom](https://www.g2.com/products/fathom-video/reviews) ## Which Type of Conversation Intelligence Software Tools Are You Looking For? - [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) *(current)* - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- **Sponsored** ### CTM CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1567&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3330&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence&secure%5Btoken%5D=3549365f1f3a86ab64afe3c26cddde2653e91226900cd2aa5e0db3a2ca57b4c2&secure%5Burl%5D=https%3A%2F%2Fwww.ctm.com%2Ffeatures%2F&secure%5Burl_type%5D=paid_promos) --- ## Buyer Guide: Key Questions for Choosing Conversation Intelligence Software Software ### What does conversation intelligence software do? I describe conversation intelligence software as systems that record, transcribe, and analyze customer conversations to extract patterns and actions. They sit on top of voice and video calls, capturing every meeting and turning unstructured dialogue into searchable transcripts, summaries, action items, and coaching signals. From what I see across reviewer accounts, these tools have shifted from simple recording utilities to coaching platforms that teach teams what wins deals and what loses them. ### Why do businesses use conversation intelligence software? When I reviewed reviewer feedback in this category, the recurring problem was that the most valuable knowledge in a sales or customer-facing organization lived inside calls that nobody had time to revisit. Without conversation intelligence, deal patterns, objections, and customer language disappear after every conversation. From the patterns I evaluated, the recurring benefits include: - Reviewers describe automatic recaps with action items as the feature that saves the most time, replacing fifteen minutes of CRM updates after every call. - Many appreciate talk-time and speaker contribution analytics because they make coaching specific instead of subjective. - Users mention deal-pattern detection, where the platform highlights what winning calls do differently from losing ones. - Several point to the value of voice-of-customer search, where marketing and product teams replay how prospects describe pain in their own words. ### Who uses conversation intelligence software primarily? After analyzing reviewer profiles, I noticed the audience extends past sales: - **Account executives** use recordings to revisit objections and prepare for the next conversation. - **Sales managers and enablement leads** use call libraries to coach reps with real examples instead of role-play scripts. - **Product and marketing teams** extract customer language, objections, and feature requests directly from calls. - **Customer success teams** capture meeting notes, action items, and risk signals from client check-ins. ### What types of conversation intelligence software should I consider? I've categorized the tools reviewers talk about into a few core patterns: - **Coaching-focused platforms** centered on deal patterns, talk ratios, and team libraries for sales enablement. - **Meeting summary tools** optimized for fast recaps, action items, and CRM logging across any call type. - **Multi-channel call tracking** that ties phone calls back to marketing campaigns and ad sources. - **Roleplay and practice platforms** where reps drill objection handling against AI before live calls. Your right fit depends on whether you want a coaching system, a notetaker, an attribution tool, or a practice environment. ### What are the core features to look for in conversation intelligence software? From the review patterns I evaluated, the strongest platforms tend to include: - Accurate transcription that handles accents, audio noise, and overlapping speakers. - Automatic summaries with action items and timestamps for key moments. - Talk-ratio and speaker analytics that surface coachable behaviors. - Searchable libraries with tags and topic clustering across all recorded calls. - CRM auto-population of notes, next steps, and attendees. - Privacy controls and consent handling that meet recording regulations. ### What trends are shaping conversation intelligence software right now? Based on my recent deep dive into reviewer discussions, I see several key developments reshaping the conversation intelligence space: - **AI summaries** have become accurate enough that reviewers describe trusting them as primary CRM notes without manual editing. - **Botless capture** is replacing the notetaker-as-extra-attendee experience, addressing the awkwardness reviewers describe in client meetings. - **Live coaching during calls** is appearing in newer products, with real-time transcripts and prompts shown to reps mid-conversation. - **Roleplay and practice agents** are emerging so reps can drill objections against AI before they ever talk to a prospect. - **Voice-of-customer pipelines** are flowing into product and marketing systems, not just sales coaching. ### How should I choose conversation intelligence software? For me, the strongest conversation intelligence tools are the ones that capture every relevant call, summarize them accurately, and surface the patterns that change behavior. When transcription, coaching, and CRM logging work together, conversation data stops being a passive archive and starts driving decisions. --- ## What Are the Top-Rated Conversation Intelligence Software Products in 2026? ### 1. [Gong](https://www.g2.com/products/gong/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,450 **Why buyers love it?:** Looking at Gong's G2 reviews, I found a coaching engine grounded in every customer call. Users credit AI recaps and talk-ratio analytics as the foundation of repeatable coaching. I noticed a few reviewers note inaccuracies in call feedback. Overall, my take is it fits revenue teams wanting conversation data to drive forecast accuracy. ### What Do G2 Reviewers Say About Gong? *AI-generated summary from verified user reviews* **Pros:** - Users love Gong's **time-saving AI capabilities** , which efficiently analyze communications and provide valuable insights. - Users commend Gong for its **ease of use** , enabling streamlined workflows and effective sales tracking without friction. - Users appreciate the **call recording and AI note-taking features** of Gong, significantly enhancing productivity and collaboration. - Users praise Gong for its **intuitive AI insights** , enhancing sales enablement and streamlining pipeline management. - Users value the **accuracy** of Gong, which effectively tracks talk time and summarizes calls and action items. **Cons:** - Users experience **call tracking issues** , struggling to access and locate older client calls effectively. - Users experience **recording issues** with Gong, including missed calls and difficulty locating past recordings. - Users report **AI inaccuracy** in Gong, occasionally leading to confusion and inefficiencies in coaching and analysis. - Users find the **AI limitations** in Gong affect accuracy and integration, leading to a less cohesive workflow. - Users report **accuracy issues** with Gong, particularly in audio translation and interface functionality inconsistencies. #### What Are Recent G2 Reviews of Gong? **"[Easy-to-Use Call Insights with Great Transcripts and Team Comparisons](https://www.g2.com/survey_responses/gong-review-12841832)"** **Rating:** 5.0/5.0 stars *— Natalie H.* [Read full review](https://www.g2.com/survey_responses/gong-review-12841832) --- **"[Transcript-Based Insights That Save Time](https://www.g2.com/survey_responses/gong-review-12846515)"** **Rating:** 5.0/5.0 stars *— Jeff M.* [Read full review](https://www.g2.com/survey_responses/gong-review-12846515) --- #### What Are G2 Users Discussing About Gong? - [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - 2 comments - [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - [What is Gong used for?](https://www.g2.com/discussions/what-is-gong-used-for) ### 2. [Fathom](https://www.g2.com/products/fathom-video/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 6,786 **Why buyers love it?:** When I reviewed Fathom's feedback, it consistently came through as a meeting assistant that captures accurate summaries with minimal setup. Reviewers value the bot-less capture experience. From what I saw, some users mention occasional transcription slips. It seems to be the everyday conversation tool for individual reps and small organizations. ### What Do G2 Reviewers Say About Fathom? *AI-generated summary from verified user reviews* **Pros:** - Users love the **effective AI summaries** from Fathom, enhancing productivity and clarity in meetings. - Users value Fathom for its **exceptional accuracy** in transcripts and summaries, enhancing efficiency in meetings significantly. - Users find Fathom to be an extremely **helpful automatic note-taker** , enhancing productivity and organization during meetings. - Users value the **ease of use** of Fathom, appreciating its intuitive UI and seamless functionality across platforms. - Users praise Fathom for its **effective note-taking** , allowing them to focus on productive discussions and meetings. **Cons:** - Users dislike that Fathom's **participation in meetings** complicates reporting and tracking of important call details. - Users experience **recording issues** with Fathom, including glitches when reinstating recordings during meetings. - Users find the **missing features** in Fathom frustrating, particularly lacking options for call attribution and data entry. - Users experience **call issues** that complicate meeting management and transcript accessibility, affecting overall usability. - Users find the **recording limitations** frustrating, especially with automatic recordings of unwanted meetings affecting organization. #### What Are Recent G2 Reviews of Fathom? **"[Lightning-Fast Meeting Joins with Easy Sharing and Smart AI Timestamps](https://www.g2.com/survey_responses/fathom-review-12840990)"** **Rating:** 5.0/5.0 stars *— Amr E.* [Read full review](https://www.g2.com/survey_responses/fathom-review-12840990) --- **"[Indispensable Note-Taking Tool with Seamless Integration and Smart Summaries](https://www.g2.com/survey_responses/fathom-review-12034572)"** **Rating:** 5.0/5.0 stars *— Paul M.* [Read full review](https://www.g2.com/survey_responses/fathom-review-12034572) --- ### 3. [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 24,598 **Why buyers love it?:** My analysis of Agentforce Sales' feedback on G2 highlights the automation of repetitive conversation work using AI inside Salesforce. Users credit the platform with surfacing context. However, I found a few reviewers mention setup complexity as a trade-off. It tends to fit Salesforce-anchored sales orgs that want conversation data feeding their CRM. ### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Agentforce Sales, simplifying access to all customer information for effective selling. - Users value the **feature richness and continual improvements** of Agentforce Sales, enhancing their ability to engage customers effectively. - Users value the **effective lead management** of Agentforce Sales, enhancing customer experience and team collaboration. - Users value the **extensive customization options** in Agentforce Sales, tailoring it to fit unique business needs effortlessly. - Users value the **extensive customizability** of Agentforce Sales, tailoring it perfectly to their unique business needs. **Cons:** - Users find the **learning curve steep** due to complicated configuration and confusing report building for new users. - Users find Salesforce Sales Cloud's **complexity and customization limitations** challenging, particularly for smaller teams and budgets. - Users find **missing features** like easy list creation and subscription quoting frustrating, impacting their workflow efficiency. - Users find **limited features** in Agentforce Sales, particularly with complex customization and reporting setup requirements. - Users find the pricing model to be **expensive** , which can be prohibitive for smaller companies despite the platform's value. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **"[Agentforce Sales: All-in-One CRM, Automation, and AI That Boosts Sales Efficiency](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12829240)"** **Rating:** 5.0/5.0 stars *— Karthik K.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12829240) --- **"[Agentforce Sales: Proactive, Context-Aware Automation with Strong Security and Easy Setup](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12803655)"** **Rating:** 5.0/5.0 stars *— Hasim M.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12803655) --- #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments - [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments ### 4. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 13,190 **Why buyers love it?:** Based on my analysis of HubSpot Sales Hub's G2 user sentiment, it emphasizes how conversations and deals stay connected. Reviewers value the intuitive navigation. I noted some users mention AI features feel earlier-stage. In my opinion, it's a strong fit for teams already running on HubSpot wanting call logging next to their CRM. ### What Do G2 Reviewers Say About HubSpot Sales Hub? *AI-generated summary from verified user reviews* **Pros:** - Users find HubSpot Sales Hub to be highly **user-friendly** , making it easy for first-time salespeople to navigate. - Users appreciate the **automation features** of HubSpot Sales Hub, as they streamline processes and enhance team efficiency. - Users appreciate the **valuable product support** from HubSpot Sales Hub, enhancing their experience and efficiency in email campaigns. - Users appreciate the **intuitive lead management** features of HubSpot Sales Hub, streamlining workflows and enhancing sales strategy optimization. - Users praise the **intuitive design** of HubSpot Sales Hub, enabling easy navigation and efficient organization of sales information. **Cons:** - Users feel the **missing features** in HubSpot Sales Hub hinder their experience and complicate usage. - Users find the **limited features** of HubSpot Sales Hub basic, often requiring upgrades for enhanced functionality. - Users find a **challenging learning curve** with HubSpot Sales Hub, particularly due to complex features and data importing difficulties. - Users feel that HubSpot Sales Hub is **expensive** , especially as their needs grow or require more advanced features. - Users find the **limited customization** in HubSpot Sales Hub insufficient for their advanced sales needs and budgets. #### Key Features - Performance and Reliability - Quote & Order Management - Campaign Management - Call Center Features - Data Import & Export Tools #### What Are Recent G2 Reviews of HubSpot Sales Hub? **"[All-in-One, Intuitive Sales Platform with Powerful Automation and Integrations](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12801170)"** **Rating:** 5.0/5.0 stars *— Feras T.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12801170) --- **"[All-in-One Client Lifecycle Management in HubSpot Sales Hub](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12836425)"** **Rating:** 5.0/5.0 stars *— Margarita C.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12836425) --- #### What Are G2 Users Discussing About HubSpot Sales Hub? - [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/discussions/what-is-hubspot-good-for) - 2 comments ### 5. [Substrata](https://www.g2.com/products/substrata-substrata/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 1,094 **Why buyers love it?:** Looking at Substrata's G2 reviews, I observed that behavioral signal analysis surfacing buyer intent is the key differentiator. Users credit its accuracy and focused insights. I also saw some reviewers note a learning curve for the dashboard. My take is it fits dealmakers who want subtext, not just transcripts. ### What Do G2 Reviewers Say About Substrata? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **accurate insights** provided by Substrata, enhancing their understanding of client dynamics and improving business negotiations. - Users appreciate the **sophisticated insights** of Substrata, enhancing communication and understanding in critical business discussions. - Users appreciate the **clarity and subtle insights** provided by Substrata, enhancing their understanding of conversations and intent. - Users value the **insightful communication strategies** of Substrata, enhancing confidence and effectiveness in daily interactions. - Users value the **time-saving benefits** of Substrata, streamlining conversations and enhancing decision-making efficiency. **Cons:** - Users experience a **steep learning curve** with Substrata, requiring time to fully understand and customize its features. - Users note a **lack of customization** in Substrata, limiting adaptability for specific needs and roles. - Users find the **initial setup and analysis complicated** , with disorganized interfaces that hinder effective workflow management. - Users find the **time-consuming setup** and analysis process of Substrata frustrating and lengthy, impacting overall efficiency. - Users find the **dashboard overwhelming and unintuitive** , requiring time to learn and customize effectively. #### Key Features - Opportunity Scoring - Knowledge Base - Real-Time Updates - Open Rates - Email Platform Integration #### What Are Recent G2 Reviews of Substrata? **"[Intuitive Content Library with Effortless Drag-and-Drop Organization](https://www.g2.com/survey_responses/substrata-review-12619141)"** **Rating:** 4.5/5.0 stars *— Melissa L.* [Read full review](https://www.g2.com/survey_responses/substrata-review-12619141) --- **"[Real Insights for Real Global Sales Challenges](https://www.g2.com/survey_responses/substrata-review-12617983)"** **Rating:** 4.5/5.0 stars *— Blake M.* [Read full review](https://www.g2.com/survey_responses/substrata-review-12617983) --- ### 6. [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,897 **Why buyers love it?:** When evaluating reviews of Chorus by ZoomInfo, I found AI summaries and automation feeding back into the ZoomInfo platform stand out as daily wins. Users credit its ease of use. I read a few reviewers mentioning occasional recording issues. It tends to fit ZoomInfo customers wanting conversation intelligence inside their existing platform. ### What Do G2 Reviewers Say About Chorus by ZoomInfo? *AI-generated summary from verified user reviews* **Pros:** - Users find Chorus by ZoomInfo to be a **user-friendly tool** that simplifies recording and transcription tasks effortlessly. - Users appreciate the **AI-generated summaries** that streamline meetings, reducing follow-up time and enhancing team collaboration. - Users value the **stress-free note-taking** experience with Chorus, enhancing productivity and conversation engagement during meetings. - Users benefit from **automation** , significantly reducing follow-up time and efficiently managing call recordings and summaries. - Users value the **AI-powered call recording** of Chorus, enhancing their ability to review and summarize customer conversations. **Cons:** - Users experience challenges with **call issues** , like locating recordings and delays in notetaker invitations. - Users often face **recording issues** , struggling to find recordings and experiencing inconsistencies with the recorder's availability. - Users experience **difficult navigation** in Chorus by ZoomInfo, noting challenges in locating recordings and a clunky UI. - Users find the **high cost** of Chorus by ZoomInfo to be a significant drawback, impacting its overall value. - Users express frustration over **missing features** , particularly the lack of automated functionalities for recording and summarizing meetings. #### Key Features - Knowledge Base - Review - Call Recording - Customer Scoring #### What Are Recent G2 Reviews of Chorus by ZoomInfo? **"[Account Exectuive](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-9414756)"** **Rating:** 5.0/5.0 stars *— Alex P.* [Read full review](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-9414756) --- **"[Effortless Meeting Summaries and Seamless Integration](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-12098906)"** **Rating:** 5.0/5.0 stars *— Thribuvan B.* [Read full review](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-12098906) --- #### What Are G2 Users Discussing About Chorus by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [Who is the founder of chorus?](https://www.g2.com/discussions/who-is-the-founder-of-chorus) ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,424 **Why buyers love it?:** When I look at Talkdesk's reviews, I see it positioned as a Customer Experience Automation solution including conversation intelligence. The product description emphasizes automating modern customer journeys. From my perspective, buyers should expect a contact-center-first platform. It fits support leaders who want conversation intelligence baked into a CXA platform. ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, enjoying its intuitive interface and seamless integration with Salesforce. - Users value the **improved efficiencies** provided by Talkdesk, enhancing customer service operations with ease and support. - Users value the **comprehensive communication integration** of Talkdesk, simplifying customer interactions across multiple platforms. - Users appreciate the **seamless call management** of Talkdesk, enhancing efficiency with features like auto-syncing and easy access to call history. - Users appreciate Talkdesk's **easy CRM integration and strong support** , significantly enhancing efficiency and reducing agent errors. **Cons:** - Users experience frequent **call issues** with Talkdesk, including dropped calls, unclear errors, and poor audio quality. - Users report frequent **technical issues** , including slowdowns and challenges with integration and system functionality. - Users find the **missing features** in Talkdesk limit its effectiveness, leading to inefficiencies and frustrations during use. - Users find **connection issues** with Talkdesk, affecting call quality and reliability during important communications. - Users experience **poor connectivity** with Talkdesk, leading to unreliable call quality and frequent disconnections. #### Key Features - Callback Scheduling - Interactive Voice Response (IVR) - Data Transport - Social - Concurrent Calling #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12573808) --- **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 8. [Nooks](https://www.g2.com/products/nooks/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 1,435 **Why buyers love it?:** I found many G2 reviewers frame Nooks as an Agent Workspace for intelligent outbound pairing human judgment with AI. It's built to free reps from busywork. Based on my research, buyers should expect a tool oriented to outbound SDR motion. It fits outbound sales teams wanting conversation intelligence in a unified workflow. ### What Do G2 Reviewers Say About Nooks? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving features** of Nooks, enhancing efficiency in daily workflows and improving overall performance. - Users find Nooks incredibly **easy to use** , highlighting its simple setup and intuitive interface for daily operations. - Users love the **efficiency** of Nooks, significantly enhancing their call handling and boosting productivity in less time. - Users value Nooks for its **efficient parallel dialing and team collaboration features** , significantly enhancing sales performance and productivity. - Users appreciate the **efficient lead generation capabilities** of Nooks, enabling numerous and successful prospect interactions. **Cons:** - Users face **call issues** with Nooks, including speed preparation and glitches during dialing that disrupt functionality. - Users report **dialer issues** such as lost call data and difficulty accessing previous calls, affecting their overall experience. - Users find **missing features** in Nooks, particularly in sorting and filtering options, affecting usability. - Users find the **dialer limitations** of Nooks frustrating, often encountering issues with wrong or out-of-service numbers. - Users face **connection issues** with Nooks, experiencing delays that hinder timely engagement with prospects. #### Key Features - Click-to-Call - Daily Summary - Preview Dialing - Whisper Coaching - Voice Activity Detection #### What Are Recent G2 Reviews of Nooks? **"[Streamlines Dialing with Smart Features](https://www.g2.com/survey_responses/nooks-review-12832007)"** **Rating:** 5.0/5.0 stars *— Marlon V.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12832007) --- **"[Boosts Team Morale with Community Dialing](https://www.g2.com/survey_responses/nooks-review-11040210)"** **Rating:** 4.5/5.0 stars *— Walter N.* [Read full review](https://www.g2.com/survey_responses/nooks-review-11040210) --- ### 9. [Otter.ai](https://www.g2.com/products/otter-ai/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 484 **Why buyers love it?:** Otter.ai's G2 reviews show it acts as a lightweight meeting transcription tool integrating with Zoom and Meet without much setup. Users credit the time saved by automatic notes. I did notice some reviewers note transcription accuracy challenges with accents. It fits small business users who need fast meeting capture. ### What Do G2 Reviewers Say About Otter.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Otter.ai, effortlessly transcribing discussions and providing accurate summaries. - Users find Otter.ai **invaluable for real-time note-taking** , seamlessly recording and summarizing meetings for easy access. - Users praise the **high accuracy** of Otter.ai's transcripts and summaries, significantly enhancing their note-taking experience. - Users value the **accuracy of transcription** provided by Otter.ai, making it ideal for client calls and meetings. - Users love the **accurate meeting summaries** of Otter.ai, enhancing their experience by eliminating the need for manual note-taking. **Cons:** - Users find **recording issues** disappointing, especially when it struggles with multiple speakers and background noise. - Users face **accuracy issues** with Otter.ai as transcription accuracy varies, requiring frequent corrections post-meeting. - Users face challenges with **AI inaccuracy** , as transcripts often require editing due to missed context and formatting issues. - Users express frustration over **missing features** , like limited language support and unreliable speaker identification in meetings. - Users experience **inaccuracies in transcription** , requiring manual corrections due to accents and background noise affecting comprehension. #### Key Features - Machine Learning - Speech-to-Text - Speaker Identification - Collaboration - Data Security #### What Are Recent G2 Reviews of Otter.ai? **"[Otter Makes Meeting Summaries and Key Highlights Effortless](https://www.g2.com/survey_responses/otter-ai-review-12340187)"** **Rating:** 4.5/5.0 stars *— Hawa L.* [Read full review](https://www.g2.com/survey_responses/otter-ai-review-12340187) --- **"[Efficient Transcription, Keeps Work Organized.](https://www.g2.com/survey_responses/otter-ai-review-12559937)"** **Rating:** 5.0/5.0 stars *— Pratiksha S.* [Read full review](https://www.g2.com/survey_responses/otter-ai-review-12559937) --- #### What Are G2 Users Discussing About Otter.ai? - [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) - 2 comments, 1 upvote - [How good is Otter AI?](https://www.g2.com/discussions/how-good-is-otter-ai) - [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) - 1 comment, 1 upvote ### 10. [Balto](https://www.g2.com/products/balto/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 576 **Why buyers love it?:** User reviews of Balto highlight real-time guidance during live calls as the differentiator. Users credit accurate call coaching and a supportive customer success team. I noticed some reviewers mention call accuracy edge cases. My conclusion is it fits contact center teams in high-volume environments needing real-time intervention. ### What Do G2 Reviewers Say About Balto? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Balto, which simplifies their work and enhances performance during calls. - Users appreciate Balto for its **time-saving features** , enhancing call interactions with instant notes and AI assistance. - Users appreciate the **accuracy** of Balto, benefiting from precise prompts that enhance their call performance. - Users appreciate the **accurate call summaries** provided by Balto, enhancing their calling experience with detailed insights. - Users appreciate Balto's **immediate support and guidance** , enhancing communication and boosting confidence in client interactions. **Cons:** - Users face **call issues** with Balto, such as bugs and recording problems that disrupt workflow and efficiency. - Users experience **accuracy issues** with Balto, often finding it vague and unresponsive during conversations. - Users find Balto's **AI inaccuracy** frustrating, as it provides vague answers and sometimes irrelevant suggestions. - Users express frustration over **missing features** like disappearing prompts, lost data, and lack of flexibility in display. - Users often face **pop-up issues** with Balto that disrupt their workflow and hinder effective communication. #### Key Features - Knowledge Base - Scorecard - Machine Learning - Speech-to-Text - Calibration #### What Are Recent G2 Reviews of Balto? **"[Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching](https://www.g2.com/survey_responses/balto-review-12794530)"** **Rating:** 5.0/5.0 stars *— Schantera M.* [Read full review](https://www.g2.com/survey_responses/balto-review-12794530) --- **"[The Pros and Cons of using Balto.](https://www.g2.com/survey_responses/balto-review-9832751)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/balto-review-9832751) --- #### What Are G2 Users Discussing About Balto? - [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for) ### 11. [Jiminny](https://www.g2.com/products/jiminny/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 925 **Product Description:** Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates the integration of these insights into your CRM, enabling teams to make informed decisions and drive revenue growth effectively. Jiminny benefits the entire Revenue Team. For Sales Reps, it automates routine admin tasks, allowing them to focus more on selling and enhancing their performance. This not only streamlines their workflow but also increases their productivity, enabling them to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that help them develop their teams, fostering an environment of continuous improvement and confidence-building. Executives can rely on Jiminny to provide a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can track progress and identify areas for improvement with ease. This comprehensive approach to GTM conversation intelligence empowers all levels of the organization to work collaboratively towards revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. The platform's fast onboarding process and user-friendly interface ensure that teams can quickly adapt and start reaping the benefits without significant downtime. Sell smarter, grow faster, and ultimately win more deals with Jiminny. The platform not only enhances individual performance but also cultivates a data-driven culture that supports sustained growth and success across the entire organization. ### What Do G2 Reviewers Say About Jiminny? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **helpful customer support** and efficient features of Jiminny that save valuable time. - Users appreciate the **ease of use** of Jiminny, benefiting from seamless integration and helpful features for meetings. - Users value the **call recording features** of Jiminny which enhance analysis and improve overall communication efficiency. - Users praise the **effective AI summaries** that enhance call reviews and provide useful follow-ups and notes. - Users value the **clarity of recordings and transcripts** , enhancing knowledge and making information retrieval effortless. **Cons:** - Users report **call issues** , including delayed call uploads and cumbersome tagging processes impacting usability. - Users experience **AI inaccuracies** requiring specific inputs for better outcomes, highlighting room for improvement in understanding nuances. - Users note **accuracy issues** with Jiminny, particularly with accents and background noise affecting transcription quality. - Users find that the **AI limitations** require precise inputs and lack customization, affecting usability and integration speed. - Users experience **poor transcription** , often leading to confusion and inaccuracies in understanding conversations. #### What Are Recent G2 Reviews of Jiminny? **"[Jiminny’s Excellent Recording and AI Chat Make Coaching a Breeze](https://www.g2.com/survey_responses/jiminny-review-12694816)"** **Rating:** 4.5/5.0 stars *— Mathilde L.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12694816) --- **"[Good support tool for SDRs and managers.](https://www.g2.com/survey_responses/jiminny-review-12822856)"** **Rating:** 4.0/5.0 stars *— Kunal J.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12822856) --- #### What Are G2 Users Discussing About Jiminny? - [What is Jiminny used for?](https://www.g2.com/discussions/what-is-jiminny-used-for) - 1 comment ### 12. [Mindtickle](https://www.g2.com/products/mindtickle/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,065 **Product Description:** Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. With awards and accolades from the Stevie Awards, AI Breakthrough Awards, Forrester Wave, and more. Mindtickle is celebrated for both innovation and world-class customer support. Mindtickle is also recognized across: - Sales Enablement Software - AI Sales Role Play Software - Sales Coaching Software - Sales Performance Management Software - Conversation Intelligence Software - Digital Sales Rooms Software Unlike other vendors, Mindtickle delivers a single, integrated platform to grow revenue and retain customers by improving sales and support performance. With Mindtickle, you can: - Improve rep skills and performance with personalized training and AI-powered role-plays - Improve deal outcomes with tailored buying experiences - Level up frontline managers with data-driven coaching - Drive strategic change management with bite-sized learning, reinforcement, and actionable insights - Simplify revenue tech stacks with a single platform for seller performance For more information, visit www.mindtickle.com ### What Do G2 Reviewers Say About Mindtickle? *AI-generated summary from verified user reviews* **Pros:** - Users find Mindtickle to be **easy to navigate** , making learning and implementation straightforward and effective. - Users find Mindtickle **intuitive and easy to navigate** , enhancing their learning experience and real-time application. - Users find Mindtickle to be a **wonderful platform for knowledge improvement** , enhancing leadership skills and team mentoring. - Users value the **top-notch analytics** in Mindtickle, enabling efficient tracking and management of reports and new hires. - Users value the **effective coaching capabilities** of Mindtickle, enhancing leadership skills and team mentorship seamlessly. **Cons:** - Users find the **learning curve steep** due to Mindtickle's extensive functionalities, which can overwhelm new users. - Users experience **slow loading times** with heavy content, causing frustration and interruptions during use of Mindtickle. - Users experience **minor bugs** and slow loading times, which hinder their overall experience with Mindtickle. - Users find the **dashboard navigation complex** , making it challenging to quickly access key insights and actions. - Users face **integration issues** with Mindtickle, encountering slow loading times and challenges integrating with existing systems. #### What Are Recent G2 Reviews of Mindtickle? **"[Realistic AI Role-Plays and Customised Quizzes for a Personalised Experience](https://www.g2.com/survey_responses/mindtickle-review-12812196)"** **Rating:** 4.5/5.0 stars *— Anirudh G.* [Read full review](https://www.g2.com/survey_responses/mindtickle-review-12812196) --- **"[Empowers Sales Teams with Comprehensive Training](https://www.g2.com/survey_responses/mindtickle-review-12227652)"** **Rating:** 4.0/5.0 stars *— Steven M.* [Read full review](https://www.g2.com/survey_responses/mindtickle-review-12227652) --- #### What Are G2 Users Discussing About Mindtickle? - [What innovative techniques are corporate trainers employing with Mindtickle for effective sales enablement?](https://www.g2.com/discussions/what-innovative-techniques-are-corporate-trainers-employing-with-mindtickle-for-effective-sales-enablement) - 1 comment - [What is Mindtickle used for?](https://www.g2.com/discussions/what-is-mindtickle-used-for) - [What is Enable.us used for?](https://www.g2.com/discussions/what-is-enable-us-used-for) ### 13. [CallRail](https://www.g2.com/products/callrail/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,626 **Product Description:** CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. ### What Do G2 Reviewers Say About CallRail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallRail, allowing efficient management of calls and streamlined workflows. - Users appreciate the **user-friendly platform** and **effective call tracking features** that enhance call management and conversion insights. - Users value the **powerful call tracking insights** from CallRail, providing clarity on campaign effectiveness and conversion drivers. - Users value the **powerful tracking insights** of CallRail, making it easier to see which campaigns drive results. - Users value the **attribution accuracy** of CallRail, providing clear insights into marketing campaign performance and effectiveness. **Cons:** - Users miss **essential features** like group texts and outbound call recording, hindering their efficiency with CallRail. - Users express concerns over **integration issues** with CallRail, limiting connectivity with other essential software systems. - Users find the **learning curve challenging** due to difficulty in locating features and lack of support resources. - Users often face **call issues** with delays in call reflection and unhelpful customer support experiences. - Users face issues with **spam calls** , complicating their experience despite available features to mitigate this problem. #### What Are Recent G2 Reviews of CallRail? **"[Easy Call Tracking Insights That Validate Marketing Performance](https://www.g2.com/survey_responses/callrail-review-12681264)"** **Rating:** 4.5/5.0 stars *— Madhav S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12681264) --- **"[Simplifies Call Tracking Across Multiple Channels](https://www.g2.com/survey_responses/callrail-review-12673173)"** **Rating:** 5.0/5.0 stars *— AJ S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12673173) --- #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) ### 14. [Salesloft](https://www.g2.com/products/salesloft/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,153 **Product Description:** Clari + Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari + Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. ### What Do G2 Reviewers Say About Salesloft? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Salesloft, making day-to-day selling straightforward and intuitive. - Users find Salesloft **extremely helpful** for managing their pipeline with efficient cadence creation and open rate tracking. - Users appreciate the **comprehensive integration and AI features** of Salesloft, enhancing their sales efficiency and personalization. - Users value the **automation features** of Salesloft, enhancing lead tracking and improving email campaign effectiveness. - Users love how Salesloft is a **significant time-saver** , streamlining their workflows and simplifying daily selling tasks. **Cons:** - Users note a lack of **essential features** in Salesloft, such as auto-dialing and domain rotation, affecting productivity. - Users face issues with **call functionality** , including ID mislabeling and delays in voicemail messaging. - Users experience **integration issues** with Salesloft, notably with syncing and support, affecting overall functionality. - Users find a noticeable **learning curve** with Salesloft, especially when transitioning from familiar tools like Outlook. - Users find **Salesloft's complexity and cost** limiting, especially if not utilizing the full system and its features. #### What Are Recent G2 Reviews of Salesloft? **"[Easy-to-Use Cadences and Automation That Boost SDR Efficiency](https://www.g2.com/survey_responses/salesloft-review-12625459)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12625459) --- **"[Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights](https://www.g2.com/survey_responses/salesloft-review-12628860)"** **Rating:** 4.0/5.0 stars *— Harrison P.* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12628860) --- #### What Are G2 Users Discussing About Salesloft? - [What innovative strategies are sales teams adopting with Salesloft to enhance customer engagement and sales effectiveness?](https://www.g2.com/discussions/what-innovative-strategies-are-sales-teams-adopting-with-salesloft-to-enhance-customer-engagement-and-sales-effectiveness) - [How is Salesloft being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesloft-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Salesloft used for?](https://www.g2.com/discussions/salesloft-what-is-salesloft-used-for) - 1 comment ### 15. [Claap](https://www.g2.com/products/claap/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 397 **Product Description:** Claap records every sales conversation and automatically structures it into rich, labeled data - speakers, objections, pain points, next steps, and more. That structured context becomes the fuel for AI agents to take over the rest: updating your CRM, drafting follow-up emails and sales decks, surfacing coaching insights, and triggering workflows across your stack. Claap delivers agent-ready conversation intelligence: pre-labeled, structured for retrieval, and open to any AI agent via MCP (Model Context Protocol). Video calls, phone calls, all captured in one platform without bots or friction. On average, sales reps save 30 minutes after each meeting with workflow automations, and revenue leaders increase their win rate up to 30% with deal insights and AI-assisted coaching. Claap is part of the lemlist group, and trusted by 1,000+ companies including Revolut, Qonto, 360Learning, Figures, and OpenClassrooms. ### What Do G2 Reviewers Say About Claap? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **effortless usability** of Claap, making communication and collaboration smooth and intuitive. - Users value the **time-saving features** of Claap, enhancing communication and minimizing the need for meetings. - Users appreciate how Claap's **seamless integration and ease of use** enhance meeting productivity and communication efficiency. - Users enjoy the **effortless recording** process in Claap, finding it intuitive and efficient for team communication. - Users appreciate the **efficiency** of Claap, enjoying streamlined communication and reduced meeting times for better productivity. **Cons:** - Users note **recording limitations** in Claap, affecting transcript accuracy and preventing efficient management of video content. - Users experience **slow performance** occasionally, with lag during playback and delays in video uploading or processing. - Users experience **slow loading** times for videos and face occasional playback lags, affecting overall efficiency. - Users face **recording issues** with Claap, including confusion over recording status and slow processing of lengthy videos. - Users experience occasional **delays** in video uploads and playback, impacting overall efficiency and usability of Claap. #### What Are Recent G2 Reviews of Claap? **"[Claap Makes Async Video Collaboration Easy with Smart AI Summaries and Search](https://www.g2.com/survey_responses/claap-review-12772170)"** **Rating:** 4.5/5.0 stars *— Arkajit D.* [Read full review](https://www.g2.com/survey_responses/claap-review-12772170) --- **"[Massive Time Saver: Clean UI and Spot-On AI Meeting Summaries](https://www.g2.com/survey_responses/claap-review-12803356)"** **Rating:** 4.0/5.0 stars *— Dipangsu B.* [Read full review](https://www.g2.com/survey_responses/claap-review-12803356) --- ### 16. [Salesken](https://www.g2.com/products/salesken/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 386 **Product Description:** Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities. ### What Do G2 Reviewers Say About Salesken? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **boost in sales performance** from Salesken's real-time data and feedback capabilities. - Users value the **real-time feedback** from Salesken, enhancing sales team performance and productivity effectively. - Users value the **AI-driven insights** of Salesken, enhancing call productivity and driving sales opportunities effectively. - Users highlight the **automation capabilities** of Salesken, significantly enhancing sales team productivity and efficiency. - Users value the **efficiency** of Salesken, which boosts sales team performance through actionable, real-time feedback. **Cons:** - Users desire improved **call connection reliability** , citing issues with calls not getting connected during use. - Users desire more **customization in call functionality** , citing issues with calls not connecting consistently. - Users experience frequent **poor transcription** issues with Salesken, impacting their overall satisfaction and utility of the product. - Users report **recording issues** with Salesken, particularly regarding unreliable transcripts and call connectivity problems. - Users are frustrated with **accuracy issues** in transcripts, which hinder their overall satisfaction with Salesken. #### What Are Recent G2 Reviews of Salesken? **"[Turn Your Sales Reps Into Rock Stars.](https://www.g2.com/survey_responses/salesken-review-10386293)"** **Rating:** 5.0/5.0 stars *— Madhan k.* [Read full review](https://www.g2.com/survey_responses/salesken-review-10386293) --- **"[Real-Time Call Insights and AI Coaching That Boost Sales Performance](https://www.g2.com/survey_responses/salesken-review-12599904)"** **Rating:** 5.0/5.0 stars *— Anup K.* [Read full review](https://www.g2.com/survey_responses/salesken-review-12599904) --- #### What Are G2 Users Discussing About Salesken? - [What is Salesken used for?](https://www.g2.com/discussions/what-is-salesken-used-for) ### 17. [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 743 **Product Description:** Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Hubspot, Slack, Trello, Asana, Salesforce, and more. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Summarize: AI Super Summaries provides you with detailed meeting overviews, outlines, meeting notes, keywords and action items. Quickly track and skim through an entire meeting in 5 minutes! Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics. Integrate: Your meeting notes, transcripts, and recordings are more valuable when they are automatically synced with tools and platforms you already use. Log meeting notes, transcripts, and recordings in your CRM & collaboration apps like Salesforce, Hubspot, Slack, Zapier, and lots more. Analyze: Conversation Intelligence generates insights around talk time, topic trends, sentiment, and much more. The conversation intelligence suite allows you to identify what’s working and what is not on calls. Insights help you coach your sales team to close more deals. They help your recruiters hire top talent faster by identifying trends across candidate interviews. Your entire organization can build better products by tuning into the voice of your customer. Discover what messaging works and what doesn’t from customer and team interactions. ### What Do G2 Reviewers Say About Fireflies.ai? *AI-generated summary from verified user reviews* **Pros:** - Users love the **real-time transcription and accuracy** of Fireflies.ai, enhancing meeting productivity and task management. - Users love the **ease of use** with Fireflies.ai, making workflows simpler and more efficient for their daily tasks. - Users greatly value the **accuracy and ease of use** of Fireflies.ai, enhancing their transcription experience significantly. - Users love the **time-saving features** of Fireflies.ai, significantly enhancing productivity during meetings and tasks. - Users praise the **accuracy of transcripts** from Fireflies.ai, greatly enhancing their productivity and comprehension. **Cons:** - Users report occasional **AI inaccuracy** , with transcription and action item errors that require correction but are generally manageable. - Users struggle with **navigation and data privacy concerns** , impacting their overall experience with Fireflies.ai during meetings. - Users find the service **expensive** , especially for personal use, with separate plans for AI features and branding options. - Users express concerns about **AI limitations** regarding data privacy, storage, and efficiency in downloading meeting materials. - Users find the **poor summarization** leads to irrelevant details and complicates the process of sharing effective meeting notes. #### What Are Recent G2 Reviews of Fireflies.ai? **"[Fast, Accurate Transcription for Voice Notes and Meetings](https://www.g2.com/survey_responses/fireflies-ai-review-12703398)"** **Rating:** 4.5/5.0 stars *— Çağrı P.* [Read full review](https://www.g2.com/survey_responses/fireflies-ai-review-12703398) --- **"[Great Automated Summaries, Seamless Slack/CRM Sync, and a Lifesaving Global Search](https://www.g2.com/survey_responses/fireflies-ai-review-12754153)"** **Rating:** 4.0/5.0 stars *— Denis M.* [Read full review](https://www.g2.com/survey_responses/fireflies-ai-review-12754153) --- #### What Are G2 Users Discussing About Fireflies.ai? - [How has Fireflies.ai supported your meeting transcription, and what features do you find most useful?](https://www.g2.com/discussions/how-has-fireflies-ai-supported-your-meeting-transcription-and-what-features-do-you-find-most-useful) - 1 comment - [Does fireflies AI work with teams?](https://www.g2.com/discussions/fireflies-ai-does-fireflies-ai-work-with-teams) - 2 comments, 1 upvote - [Does fireflies AI work with teams?](https://www.g2.com/discussions/does-fireflies-ai-work-with-teams) - 1 comment, 1 upvote ### 18. [Aircall](https://www.g2.com/products/aircall/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,551 **Product Description:** Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users find Aircall's **ease of use** invaluable, enabling effortless communication and seamless integration with existing systems. - Users value the **easy integration** of Aircall with CRM tools, streamlining their workflow and improving efficiency. - Users value the **seamless integrations** of Aircall, enhancing communication and simplifying customer support workflows. - Users greatly value the **call recording feature** of Aircall for improved record-keeping and tracking capabilities. - Users commend the **reliability** of Aircall, emphasizing its consistent call quality and ease of use across platforms. **Cons:** - Users often face **connection issues** with Aircall, complicating calls and leading to reliance on customer support. - Users often experience **call issues** with poor quality, connection drops, and a glitchy app hampering usability. - Users find the **missing features** in Aircall, like tracking talk time and WhatsApp integration, frustrating. - Users express frustration with the **dialer issues** , including the absence of a traditional phone directory and manual dialing. - Users often face **slow loading** times and connectivity issues, impacting the reliability of Aircall's service. #### What Are Recent G2 Reviews of Aircall? **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 5.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote ### 19. [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 314 **Product Description:** InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com #### What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform? **"[Easy to use tools. Supportive Visionary Staff.](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)"** **Rating:** 5.0/5.0 stars *— Beth W.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822) --- **"[Seamless integration with POS for survey](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)"** **Rating:** 5.0/5.0 stars *— Lakshay D.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685) --- #### What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform? - [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) ### 20. [Convin.ai](https://www.g2.com/products/convin-ai/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 539 **Product Description:** Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. ### What Do G2 Reviewers Say About Convin.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Convin.ai, finding it very handy and user-friendly for auditing calls. - Users value the **high accuracy** of Convin.ai in capturing communication details and providing reliable quality scores. - Users love the **user-friendly interface** of Convin.ai, enabling easy access to detailed call insights and metrics. - Users appreciate the **auditing efficiency** of Convin.ai, finding it user-friendly and easy to navigate for audits. - Users appreciate the **ease of use** for auditing calls, complimenting its user-friendly interface and efficient data management. **Cons:** - Users face **auditing issues** with keyboard functionality and limited reporting, hindering their overall experience with Convin.ai. - Users find the **inadequate reporting** features limiting, hindering effective daily reviews and user-friendly access. - Users find that **call flow management can be improved** , citing difficulties with keyboard controls during audits. - Users note a need for **improvement in the solution and referral sections** to enhance efficiency and speed. - Users face **inadequate AI capabilities** for precise auditing, highlighting limitations in call navigation and scenario coverage. #### What Are Recent G2 Reviews of Convin.ai? **"[Best AI for Customer Conversations](https://www.g2.com/survey_responses/convin-ai-review-12704239)"** **Rating:** 4.5/5.0 stars *— Anand P.* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239) --- **"[Convin.ai best tool to analyse the calls and emails](https://www.g2.com/survey_responses/convin-ai-review-11025981)"** **Rating:** 4.0/5.0 stars *— Nithin S.* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-11025981) --- #### What Are G2 Users Discussing About Convin.ai? - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments ### 21. [Apollo.io](https://www.g2.com/products/apollo-io/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 9,324 **Product Description:** Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. ### What Do G2 Reviewers Say About Apollo.io? *AI-generated summary from verified user reviews* **Pros:** - Users find Apollo.io to be a **user-friendly tool** that simplifies lead generation and contact management. - Users praise Apollo.io for its **effective lead generation** capabilities, enabling targeted marketing and efficient automation. - Users appreciate the **extensive customization options** and intuitive design, which enhance search and campaign creation efficiency. - Users find Apollo.io **extremely helpful** for streamlined prospecting, efficient lead generation, and effective outreach automation. - Users value the **time-saving** capabilities of Apollo.io, providing a streamlined platform for outreach and efficiency. **Cons:** - Users note the **missing features** in Apollo.io, particularly regarding layout customization and integration options. - Users find the **inaccurate data** concerning, as it leads to missed opportunities and unreliable information on leads. - Users find the **steep learning curve** of Apollo.io challenging, which hinders effective use of its features. - Users experience **data inaccuracies** with Apollo.io, leading to unreliable contact information and verification issues. - Users find limitations in **feature availability** and increased complexity, which affects overall usability and outreach efficiency. #### What Are Recent G2 Reviews of Apollo.io? **"[Powerhouse Lead Generation with Deep Filtering and Reliable Automation](https://www.g2.com/survey_responses/apollo-io-review-12802584)"** **Rating:** 4.0/5.0 stars *— Al W.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12802584) --- **"[Best value B2B prospecting tool on the market today](https://www.g2.com/survey_responses/apollo-io-review-12700971)"** **Rating:** 5.0/5.0 stars *— Praveen K.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12700971) --- #### What Are G2 Users Discussing About Apollo.io? - [What unique capabilities does Apollo.io offer for streamlining sales and marketing workflows?](https://www.g2.com/discussions/what-unique-capabilities-does-apollo-io-offer-for-streamlining-sales-and-marketing-workflows) - 4 comments, 2 upvotes - [What is Apollo.io used for?](https://www.g2.com/discussions/apollo-io-what-is-apollo-io-used-for) - 6 comments, 3 upvotes - [How do I remove my information from Apollo io?](https://www.g2.com/discussions/how-do-i-remove-my-information-from-apollo-io) - 4 comments, 1 upvote ### 22. [Invoca](https://www.g2.com/products/invoca/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 926 **Product Description:** Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers. ### What Do G2 Reviewers Say About Invoca? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive usability** of Invoca, enabling quick adoption and effective marketing insights. - Users find Invoca incredibly **intuitive and easy to use** , facilitating quick adoption and effective team collaboration. - Users value the **intuitive analytics** of Invoca, enabling quick adoption and insightful performance tracking for enhanced decision-making. - Users praise the **exceptional customer support** at Invoca, highlighting responsiveness and helpfulness from the staff. - Users value the **attribution accuracy** of Invoca, enhancing insights into campaign performance and revenue clarity. **Cons:** - Users note a **steep learning curve** due to insufficient training resources and a lack of user-friendly design. - Users note **missing features** in Invoca, including limited functionality outside the U.S. and complex integrations. - Users raise concerns about **call issues** , including privacy, customer support, and a steep learning curve for implementation. - Users find **reporting setup and integrations complex** , hindering customization and overall functionality with Invoca. - Users find the **complex setup** of AI Signals time-consuming and requiring careful configuration for optimal results. #### What Are Recent G2 Reviews of Invoca? **"[Smarter Call Routing and Campaign Tracking That Boosts Efficiency](https://www.g2.com/survey_responses/invoca-review-12640140)"** **Rating:** 4.5/5.0 stars *— Prajwal E.* [Read full review](https://www.g2.com/survey_responses/invoca-review-12640140) --- **"[Deep Call Insights and Proactive Support That Elevate Our Media Strategy](https://www.g2.com/survey_responses/invoca-review-12570137)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/invoca-review-12570137) --- #### What Are G2 Users Discussing About Invoca? - [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for) ### 23. [Observe.AI](https://www.g2.com/products/observe-ai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 217 **Product Description:** Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. ### What Do G2 Reviewers Say About Observe.AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Observe.AI, enhancing agent performance and simplifying customer interaction analysis. - Users value the **efficiency** of Observe.AI, which streamlines call analysis and greatly enhances agent performance tracking. - Users find Observe.AI **extremely helpful** for tracking calls, coaching agents, and improving performance efficiently. - Users value the **AI-powered insights** of Observe.AI, enhancing agent performance and optimizing customer interactions effectively. - Users find the **easy navigation and effective coaching features** of Observe.AI enhance their training processes significantly. **Cons:** - Users report **accuracy issues** with Observe.AI, noting that transcripts are often incomplete or mischaracterized. - Users find **inaccuracy in verbatim transcripts** , leading to confusion and incomplete information during call reviews. - Users report **inaccurate data analysis** , leading to frustration with verbatim call details and word detection inconsistencies. - Users experience **call issues** with inaccuracies and missed moments, leading to frustration and reduced effectiveness. - Users are frustrated by the **missing features** , including lack of delete option and limited reporting capabilities. #### What Are Recent G2 Reviews of Observe.AI? **"[Powerful Analytics and Global Reach, But Complex Setup Requires Careful Management](https://www.g2.com/survey_responses/observe-ai-review-11836157)"** **Rating:** 4.5/5.0 stars *— Ifeoma E.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-11836157) --- **"[Turns Customer Conversations into Actionable Coaching Insights](https://www.g2.com/survey_responses/observe-ai-review-12263611)"** **Rating:** 5.0/5.0 stars *— Elizabeth H.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-12263611) --- #### What Are G2 Users Discussing About Observe.AI? - [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) ### 24. [tl;dv](https://www.g2.com/products/tl-dv/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 506 **Product Description:** tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you can: 🎥 Video record meetings automatically in top quality 💬 Receive highly accurate transcription with speaker tags 🌎 Transcribe into 40+ languages 📌 Timestamp and highlight important call moments 🔗 Share links to recordings automatically to Slack and e-mail 🔍 Search your call library for any word spoken in meetings 💡 Integrate call insights into CRMs like Salesforce or Hubspot 🎞 Edit recording & create clips ✔ Revisit and edit meeting action points and takeaways 🙋‍♀️ Tag stakeholders and colleagues at any point during call 📝 Generate AI Notes following popular templates (or your own) ✍ Generate insights across 100s of meetings 💡 Improve team performance with BANT/MEDDIC scorecards (or your own) 💡 Improve how your team handles customer objections. At tl;dv we are committed to protecting the confidentiality, integrity, and availability of your data at all times. Our services are designed with a privacy-first approach and are encrypted & GDPR compliant. Keeping your data safe is our priority. Over two million users have already levelled up their calls with tl;dv 🙌 tl;dv is not only a free alternative to other meeting recorders, but also the one that makes the most use of AI to surface insights and help you onboard faster and improve your team performance in an efficient way. tl;dv offers a very generous free plan, as well as a plan for AI enthusiasts and another for scaling Sales & CS teams. ### What Do G2 Reviewers Say About tl;dv? *AI-generated summary from verified user reviews* **Pros:** - Users find tl;dv exceptionally **easy to use** , allowing seamless review and sharing of meeting content without distractions. - Users appreciate the **instant meeting summaries with timestamps** , making it easy to review and share key insights efficiently. - Users value the **increased productivity** from tl;dv, enjoying effortless access to meeting transcripts and focused discussions. - Users find tl;dv to be **exceptionally helpful** for enhancing meeting productivity and personal communication skills. - Users praise the **accuracy** of TL;DV, enabling clear and reliable note-taking for meetings and interviews. **Cons:** - Users note the **recording time limit** and restrictions on free accounts as significant drawbacks of tl;dv. - Users experience **AI inaccuracy** issues, such as incorrect speaker recognition and language identification challenges during meetings. - Users find the **missing features** like bulk download and full transcripts limit the effectiveness of tl;dv. - Users note the **automatic email notifications** to all participants can be intrusive and inconvenient when accessing transcripts. - Users experience **accuracy issues** with transcriptions and language identification, impacting the overall effectiveness of tl;dv. #### What Are Recent G2 Reviews of tl;dv? **"[Turns Meetings Into Searchable, Actionable Information](https://www.g2.com/survey_responses/tl-dv-review-12845264)"** **Rating:** 4.5/5.0 stars *— Jeremy K.* [Read full review](https://www.g2.com/survey_responses/tl-dv-review-12845264) --- **"[Effortless Meeting Insights: Recordings, Transcripts, and Highlights That Boost Productivity](https://www.g2.com/survey_responses/tl-dv-review-12631609)"** **Rating:** 5.0/5.0 stars *— Dennis H.* [Read full review](https://www.g2.com/survey_responses/tl-dv-review-12631609) --- #### What Are G2 Users Discussing About tl;dv? - [How has tl;dv supported your meeting recording and note-taking processes, and what features do you find most useful?](https://www.g2.com/discussions/how-has-tl-dv-supported-your-meeting-recording-and-note-taking-processes-and-what-features-do-you-find-most-useful) ### 25. [Spiky](https://www.g2.com/products/spiky/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 118 **Product Description:** Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This innovative solution focuses on optimizing every sales conversation, integrating seamlessly with popular tools to automate workflows and improve deal outcomes, ultimately driving revenue growth. Targeting sales professionals and teams, Spiky is particularly valuable for organizations that prioritize data-driven decision-making and seek to leverage technology to refine their communication strategies. The platform is well-suited for various use cases, including training new sales representatives, enhancing the performance of existing team members, and ensuring adherence to established sales methodologies. By providing insights that inform and guide sales tactics, Spiky helps teams become more effective during customer interactions. A key feature of Spiky is its real-time feedback mechanism, which delivers instant insights during meetings. Sales representatives benefit from immediate evaluations on critical aspects such as speaking pace, tone, talk-to-listen ratio, and overall engagement levels. This capability allows users to adapt their approach on the fly, maximizing the effectiveness of each call. Additionally, Spiky generates AI-driven summaries that capture essential discussion points and action items, significantly reducing the time spent on note-taking and facilitating quicker follow-ups. Spiky's seamless integration with popular Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, and Zoho, ensures that customer data remains current and accurate. This connectivity minimizes the need for manual data entry, allowing sales teams to concentrate on building relationships rather than administrative tasks. Moreover, the platform supports adherence to established sales methodologies like MEDDPICC, analyzing conversations to identify any missing elements such as budget discussions, decision-makers, and next steps, thereby enhancing the overall sales process. To further support sales effectiveness, Spiky offers personalized AI coaching tailored to individual performance metrics. This feature empowers team members to improve their soft skills, objection handling, and overall sales techniques, fostering a culture of continuous improvement within the organization. By leveraging Spiky's comprehensive suite of tools, sales teams can enhance their performance and drive sustainable revenue growth, making it a valuable asset in today’s competitive sales landscape. ### What Do G2 Reviewers Say About Spiky? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **accuracy** of Spiky, enabling targeted coaching and improving sales performance effectively. - Users find Spiky **extremely helpful** for live coaching and feedback, enhancing real-time learning and team performance. - Users value the **real-time feedback** from Spiky, enhancing sales calls and improving coaching and team performance. - Users value the **time-saving features** of Spiky, automating notes and enhancing organization for efficient workflows. - Users value the **automated meeting summaries and action items** , enhancing focus and improving client follow-ups significantly. **Cons:** - Users note **accuracy issues** with transcripts, though improvements have been made over time and are manageable. - Users report **AI inaccuracy** in Spiky when multiple speakers are in a meeting, leading to confusion in notes and action items. - Users face **call limitations** with Spiky, lacking an Android app to listen to field sales calls effectively. - Users are concerned about **integration issues** with CRM applications, limiting synchronization capabilities with meeting transcripts. - Users face **missing synchronization options** and variable AI summary quality, with some features not fully catering to internal meetings. #### What Are Recent G2 Reviews of Spiky? **"[A Game-Changer for Customer Success: Nothing falls through the cracks anymore](https://www.g2.com/survey_responses/spiky-review-12767089)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/spiky-review-12767089) --- **"[Spiky Transforms Our Meetings and Sales Management](https://www.g2.com/survey_responses/spiky-review-12818732)"** **Rating:** 5.0/5.0 stars *— Mehtap S.* [Read full review](https://www.g2.com/survey_responses/spiky-review-12818732) --- ## What Is Conversation Intelligence Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Conversation Intelligence Software? - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- ## How Do You Choose the Right Conversation Intelligence Software? ### What You Should Know About Conversation Intelligence Software ### Conversation Intelligence software buying insights at a glance [Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery. Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution. ### Top 5 FAQs from software buyers: - What features should I prioritize when evaluating conversation intelligence software? - How do conversation intelligence platforms integrate with CRM and video conferencing tools? - What kind of ROI do teams typically see from conversational intelligence software? - What are the key differences between leading Conversation Intelligence systems? - How long does it usually take to implement a conversation intelligence platform? G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Conversation Intelligence on G2? Below are the **five most-reviewed products in your uploaded dataset** : [Gong](https://www.g2.com/products/gong/reviews) - Number of Reviews: 5,351 - Satisfaction: 100 - Market Score: 95 - G2 score: 97 [**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 1,376 - Satisfaction: 74 - Market Score: 99 - G2 score: 87 [Fathom](https://www.g2.com/products/fathom-video/reviews) - Number of Reviews: 2,283 - Satisfaction: 100 - Market Score: 66 - G2 score: 83 [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 1,030 - Satisfaction: 58 - Market Score: 91 - G2 score: 75 [Substrata](https://www.g2.com/products/substrata-substrata/reviews) - Number of Reviews: 402 - Satisfaction: 98 - Market Score: 50 - G2 score: 74 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Conversation Intelligence? #### Feedback Pros: What Users Consistently Appreciate - **Improved deal visibility and forecast accuracy for finance leaders** - **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_ - **Exceptional accuracy and value, even across diverse accents** - _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_ - **Searchable transcripts that highlight key moments for coaching and QA** - _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_ #### Cons: Where Many Platforms Fall Short - **High costs and a challenging onboarding experience** - _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_ - **Initial setup complexity, offset by strong long-term value** - _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_ - **Limited organization and sharing controls for meeting records** - _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_ ### My Expert Takeaway on Conversation Intelligence Software Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles. Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured. For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time. ### Conversation Intelligence Software FAQs #### What is conversation intelligence software? Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows. #### What is an example of conversational intelligence? A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals. #### What are conversational AI platforms? Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes. #### What is the best conversational AI tool? The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung) **Last updated on: January 9, 2026**