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Compare Convoso and NGNCloudComm 
Featured Products
At a Glance
Market Segments
Mid-Market (55.0% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
Convoso
Star Rating
(247)4.5 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConvosoNGNCloudComm
Star Rating
(21)4.9 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 1 Seat Per Month
Learn more about NGNCloudCommConvoso vs NGNCloudComm
When assessing the two solutions, reviewers found NGNCloudComm easier to use, set up, and administer. Reviewers also preferred doing business with NGNCloudComm overall.
- Reviewers felt that NGNCloudComm meets the needs of their business better than Convoso.
- When comparing quality of ongoing product support, reviewers felt that NGNCloudComm is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of NGNCloudComm over Convoso.
Pricing
Entry-Level Pricing
Convoso
No pricing availableFree Trial
Convoso
No trial information availableNGNCloudComm
Free Trial is available
Ratings
Meets Requirements
9.2
212
9.8
15
Ease of Use
9.4
220
9.8
14
Ease of Setup
9.2
119
9.8
10
Ease of Admin
9.4
66
9.7
11
Quality of Support
9.1
203
10.0
15
Has the product been a good partner in doing business?
9.6
65
10.0
11
Product Direction (% positive)
9.0
219
10.0
15
Features by Category
Dialing Options
9.1
134
|
Verified
Not enough data
8.8
139
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
9.1
127
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
9.3
147
|
Verified
Not enough data
Automation
8.8
123
|
Verified
Not enough data
8.7
115
|
Verified
Not enough data
8.8
114
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
115
|
Verified
Not enough data
8.5
86
Not enough data
8.4
78
|
Verified
Not enough data
8.6
85
|
Verified
Not enough data
8.7
82
|
Verified
Not enough data
Generative AI
9.7
6
Not enough data
Functions
9.1
100
|
Verified
Not enough data
9.1
103
|
Verified
Not enough data
9.3
109
|
Verified
Not enough data
9.0
82
Not enough data
9.4
110
|
Verified
Not enough data
9.1
87
|
Verified
Not enough data
9.1
105
|
Verified
Not enough data
9.2
102
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Administrative
9.3
109
|
Verified
Not enough data
9.4
110
|
Verified
Not enough data
9.0
126
|
Verified
Not enough data
9.3
109
Not enough data
9.3
98
Not enough data
Performance reviews
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Goals
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Convoso and NGNCloudComm are categorized as Contact Center
Unique Categories
Convoso is categorized as Auto Dialer
NGNCloudComm is categorized as Performance Management and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Convoso
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NGNCloudComm
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
43.8%
Marketing and Advertising
7.4%
Financial Services
7.4%
Telecommunications
5.8%
Real Estate
4.5%
Other
31.0%
Hospital & Health Care
15.8%
Telecommunications
10.5%
Real Estate
10.5%
Outsourcing/Offshoring
10.5%
Information Technology and Services
10.5%
Other
42.1%
Alternatives
Discussions
What does Convoso do?
2 Comments
WZ
to simplify imagine convoso like that cool friend who makes sure everything runs smooth when you're dealing with calls and customer stuff. its main thing is...Read more
How much is Convoso?
1 Comment
Official Response from Convoso
Please contact us for more specific pricing information. Pricing varies from customer to customer depending on the quantity of users, the amount of minutes...Read more
NGNCloudComm has no discussions with answers
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