2026 Best Software Awards are here!See the list
Compare Convoso and Nextiva 
Featured Products
At a Glance
Market Segments
Mid-Market (55.8% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $15.00 1 User Per Month
Convoso
Star Rating
(256)4.5 out of 5
Market Segments
Mid-Market (55.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConvosoNextiva
Star Rating
(3,442)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that while both Convoso and Nextiva have received high star ratings, Convoso's overall G2 Score is notably lower, indicating that users may have more mixed feelings about their experience compared to the more consistently positive feedback for Nextiva.
- Users say that Convoso excels in ease of use and setup, with many highlighting its intuitive interface and quick onboarding process. This is particularly beneficial for teams looking to minimize downtime during implementation.
- According to verified reviews, Nextiva shines in customer support, with users frequently praising the responsiveness and helpfulness of their support team. This can be a crucial factor for businesses that rely heavily on timely assistance.
- Reviewers mention that Convoso's advanced features, such as AI-driven workflow automation and robust reporting capabilities, significantly enhance productivity and help teams track key performance indicators effectively.
- Users highlight that Nextiva's call recording feature is particularly valuable for small businesses, allowing them to review interactions and improve communication strategies, which is essential for maintaining quality assurance.
- G2 reviewers note that while Convoso has a smaller user base, its focus on mid-market solutions allows for tailored features that may better suit specific business needs, whereas Nextiva's broader appeal to small businesses offers a more generalized approach.
Pricing
Entry-Level Pricing
Convoso
No pricing availableNextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Convoso
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
9.2
221
9.0
2,770
Ease of Use
9.3
229
8.7
2,806
Ease of Setup
9.2
128
8.4
2,098
Ease of Admin
9.4
68
8.6
1,986
Quality of Support
9.1
212
9.0
2,756
Has the product been a good partner in doing business?
9.7
67
8.9
1,967
Product Direction (% positive)
9.0
227
8.3
2,656
Features by Category
Dialing Options
9.1
134
|
Verified
Not enough data
8.8
139
|
Verified
Not enough data
9.3
5
Not enough data
Agent Tools
9.1
127
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.3
148
|
Verified
Not enough data
Automation
8.8
123
|
Verified
Not enough data
8.7
115
|
Verified
Not enough data
8.8
114
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
118
|
Verified
9.4
197
8.5
86
8.0
179
8.4
78
|
Verified
7.7
176
8.6
85
|
Verified
8.2
182
8.7
82
|
Verified
8.2
171
Generative AI
9.7
6
7.6
85
Functions
9.1
100
|
Verified
8.7
177
9.1
103
|
Verified
8.6
176
9.3
110
|
Verified
8.9
177
9.0
82
8.1
174
9.4
113
|
Verified
8.2
172
9.1
87
|
Verified
8.5
180
9.1
106
|
Verified
8.5
172
9.2
102
8.4
168
Agentic AI - Contact Center
Not enough data
8.8
12
9.0
5
9.3
12
9.3
5
9.3
12
Not enough data
9.3
12
Administrative
9.2
110
|
Verified
8.3
170
9.4
113
|
Verified
9.1
178
9.0
129
|
Verified
9.0
178
9.3
111
8.4
168
9.2
99
8.3
163
Platform
Not enough data
8.1
470
Not enough data
8.6
670
Not enough data
8.6
588
Not enough data
8.9
696
Not enough data
8.8
609
Not enough data
8.3
506
Not enough data
8.6
607
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
611
Not enough data
8.7
569
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
598
Not enough data
8.7
628
Basic Communication - Cloud PBX
Not enough data
9.2
28
Not enough data
9.1
29
Not enough data
9.3
28
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Advanced Features - Cloud PBX
Not enough data
9.1
27
Not enough data
9.3
29
Not enough data
9.0
29
Not enough data
9.2
27
Platform Basics - VoIP Providers
Not enough data
8.6
61
Not enough data
8.8
65
Not enough data
8.4
59
Not enough data
8.2
60
Not enough data
8.0
56
Not enough data
7.9
56
Basic Communication
Not enough data
9.2
1643
|
Verified
Not enough data
7.9
903
|
Verified
Not enough data
8.3
1049
|
Verified
Not enough data
7.7
836
Not enough data
8.6
1161
|
Verified
Not enough data
9.1
1342
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.7
42
Not enough data
8.0
41
Not enough data
7.7
42
Not enough data
7.8
43
Access
Not enough data
8.0
910
Not enough data
8.2
904
Not enough data
8.5
1040
|
Verified
Advanced Features
Not enough data
8.3
1176
|
Verified
Not enough data
8.6
1241
|
Verified
Not enough data
9.1
1481
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Not enough data
8.5
152
|
Verified
Not enough data
9.1
160
|
Verified
Not enough data
8.8
150
|
Verified
Features
Not enough data
9.2
183
|
Verified
Not enough data
8.5
155
Not enough data
8.3
146
|
Verified
Not enough data
9.0
159
|
Verified
Not enough data
8.5
150
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Convoso and Nextiva are categorized as Contact Center
Unique Categories
Convoso is categorized as Auto Dialer
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Convoso
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
44.2%
Marketing and Advertising
7.2%
Financial Services
7.2%
Telecommunications
6.0%
Real Estate
4.4%
Other
31.1%
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.5%
Alternatives
Discussions
What does Convoso do?
2 Comments
WZ
to simplify imagine convoso like that cool friend who makes sure everything runs smooth when you're dealing with calls and customer stuff. its main thing is...Read more
How much is Convoso?
1 Comment
Official Response from Convoso
Please contact us for more specific pricing information. Pricing varies from customer to customer depending on the quantity of users, the amount of minutes...Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
