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Convin.ai
Convin.ai
(549)
4.7 out of 5
Convin.ai
By Convin
Genesys Cloud CX
Genesys Cloud CX
(1,492)
4.4 out of 5
Genesys Cloud CX
By Genesys
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At a Glance
Convin.ai
Convin.ai
Star Rating
(549)4.7 out of 5
Market Segments
Enterprise (62.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Convin.ai
Genesys Cloud CX
Genesys Cloud CX
Star Rating
(1,492)4.4 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CX
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Genesys Cloud CX excels in providing a comprehensive platform that integrates multiple communication channels, such as voice, chat, email, and messaging. Users appreciate how this integration simplifies workflows for agents, making it easier to manage customer interactions in one place.
  • Users say that Convin.ai stands out for its user-friendly interface, which helps teams keep track of tasks efficiently. This ease of use is particularly beneficial for organizations looking for a straightforward solution to manage their sales processes and analytics.
  • Reviewers mention that Genesys Cloud CX offers robust analytics capabilities, with customizable dashboards that allow users to tailor their reporting needs. This feature is highlighted as a significant advantage for contact centers aiming to gain insights into their operations.
  • According to verified reviews, Convin.ai shines in its ability to automatically record and transcribe calls, which is a valuable feature for teams focused on improving their sales strategies and team management. Users find this functionality enhances their ability to analyze performance effectively.
  • G2 reviewers highlight that while Genesys Cloud CX has a strong overall satisfaction score, it faces challenges in areas like support quality, where users feel Convin.ai provides a more responsive and helpful experience. This difference can impact day-to-day usability for teams relying on timely assistance.
  • Users report that Genesys Cloud CX has a higher volume of recent reviews, indicating a more active user base and ongoing improvements. However, Convin.ai's higher ratings in specific areas like ease of setup and admin suggest that it may be a better fit for organizations prioritizing a quick and smooth implementation process.
Pricing
Entry-Level Pricing
Convin.ai
No pricing available
Genesys Cloud CX
No pricing available
Free Trial
Convin.ai
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
9.3
515
8.6
1,039
Ease of Use
9.5
519
8.9
1,072
Ease of Setup
9.2
166
8.4
636
Ease of Admin
9.2
46
8.4
587
Quality of Support
9.6
514
8.2
996
Has the product been a good partner in doing business?
9.4
44
8.5
581
Product Direction (% positive)
9.8
510
8.7
941
Features by Category
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
9.1
30
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Auto DialerHide 14 FeaturesShow 14 Features
Not enough data
8.9
194
Dialing Options
Not enough data
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Automation
Not enough data
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Conversation IntelligenceHide 15 FeaturesShow 15 Features
9.4
353
Not enough data
Call Analytics
9.6
342
Not enough data
9.2
341
Not enough data
9.4
342
Not enough data
9.3
329
Not enough data
Agent Performance Management
9.3
339
Not enough data
9.3
343
Not enough data
9.3
345
Not enough data
Generative AI
9.4
281
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
9.3
439
8.2
190
Quality Assurance
9.3
425
8.7
157
9.2
426
8.6
148
9.4
427
7.7
159
Engagement
9.4
428
8.5
138
9.5
427
8.2
158
9.3
422
8.2
147
Performance
9.4
427
8.5
153
9.3
427
8.9
151
Generative AI
9.3
302
7.1
33
9.3
302
7.5
33
Contact CenterHide 23 FeaturesShow 23 Features
Not enough data
8.3
504
Channels
Not enough data
9.1
345
|
Verified
Not enough data
8.2
203
Not enough data
8.6
236
|
Verified
Not enough data
8.3
203
|
Verified
Not enough data
8.3
235
|
Verified
Generative AI
Not enough data
7.8
68
Functions
Not enough data
8.8
392
|
Verified
Not enough data
8.8
400
|
Verified
Not enough data
8.8
337
|
Verified
Not enough data
8.3
232
|
Verified
Not enough data
8.5
242
|
Verified
Not enough data
9.1
313
|
Verified
Not enough data
8.8
300
|
Verified
Not enough data
8.6
242
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
8.0
11
Not enough data
7.1
11
Not enough data
6.7
10
Administrative
Not enough data
8.3
354
|
Verified
Not enough data
8.8
395
|
Verified
Not enough data
7.5
431
|
Verified
Not enough data
8.8
285
|
Verified
Not enough data
8.5
257
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
8.7
68
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
56
Not enough data
8.9
60
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
8.4
196
Workforce Management
Not enough data
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Administration
Not enough data
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Co-BrowsingHide 5 FeaturesShow 5 Features
Not enough data
9.2
27
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
9.0
47
Messaging Channels
Not enough data
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Administration
Not enough data
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
8.1
181
Platform
Not enough data
8.7
146
Not enough data
7.8
131
Not enough data
8.8
165
Not enough data
9.2
167
Not enough data
8.8
162
Not enough data
9.2
160
Not enough data
9.1
162
Generative AI
Not enough data
7.6
60
Workforce Management
Not enough data
8.9
153
Not enough data
8.8
150
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
Not enough data
9.0
159
Not enough data
8.2
160
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.8
43
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
8.3
238
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
Not enough data
8.6
172
|
Verified
Not enough data
8.4
175
|
Verified
Not enough data
8.4
130
Not enough data
8.5
142
Not enough data
8.4
97
Internal Use
Not enough data
8.4
174
|
Verified
Not enough data
8.6
167
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.2
137
|
Verified
Not enough data
8.4
137
|
Verified
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.7
45
Generative AI
Not enough data
6.9
13
Not enough data
7.2
13
Process
Not enough data
8.3
28
Not enough data
9.0
31
Not enough data
8.7
29
Channels
Not enough data
9.1
32
Not enough data
8.9
33
Not enough data
8.7
34
Not enough data
9.7
36
Not enough data
9.1
33
Insight
Not enough data
9.3
30
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
9.4
31
Speech AnalyticsHide 1 FeatureShow 1 Feature
9.6
273
7.5
27
Generative AI
9.6
266
7.5
27
VoIP ProvidersHide 22 FeaturesShow 22 Features
Not enough data
8.3
67
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
64
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
AI Voice AssistantsHide 6 FeaturesShow 6 Features
Not enough data
8.7
9
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Genesys AppFoundry MarketplaceHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
Not enough data
8.3
67
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
Not enough data
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Contacts
Not enough data
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
UCaaS PlatformsHide 13 FeaturesShow 13 Features
Not enough data
8.7
66
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Features
Not enough data
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
7.3
28
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Automation
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Convin.ai
Convin.ai
Genesys Cloud CX
Genesys Cloud CX
Convin.ai and Genesys Cloud CX are categorized as Speech Analytics and Contact Center Quality Assurance
Unique Categories
Convin.ai
Convin.ai is categorized as Conversation Intelligence
Genesys Cloud CX
Reviews
Reviewers' Company Size
Convin.ai
Convin.ai
Small-Business(50 or fewer emp.)
6.1%
Mid-Market(51-1000 emp.)
31.4%
Enterprise(> 1000 emp.)
62.5%
Genesys Cloud CX
Genesys Cloud CX
Small-Business(50 or fewer emp.)
13.8%
Mid-Market(51-1000 emp.)
46.5%
Enterprise(> 1000 emp.)
39.7%
Reviewers' Industry
Convin.ai
Convin.ai
Education Management
26.8%
Health, Wellness and Fitness
19.3%
Computer Games
12.8%
Insurance
10.4%
Consumer Services
3.9%
Other
26.8%
Genesys Cloud CX
Genesys Cloud CX
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.5%
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Discussions
Convin.ai
Convin.ai Discussions
What is Convin.ai used for?
2 Comments
Aditi Singh Tomar .
A
call auditingRead more
Monty the Mongoose crying
Convin.ai has no more discussions with answers
See all discussions
Genesys Cloud CX
Genesys Cloud CX Discussions
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
Aarde C.
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
See all discussions
Ask Convin.ai a QuestionContact Convin.ai
Ask Genesys Cloud CX a QuestionContact Genesys Cloud CX

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Convin.ai
Convin.ai
Genesys Cloud CX
Genesys Cloud CX
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